Every review we hold for the Halifax office, from every platform, shown as written. First names only.
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5/5
GoogleJasmine is really lovely and helpfull
Ellie Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, we are thrilled to hear that Jasmine provided you with excellent service. We will make sure to pass along your compliments to her! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI was helped by Jasmine, who helped me through applying for a place, and she was absolutely lovely, and really helpful. :)
Lily Β· 16 September 2025
Agent replied Β· 23 September 2025
Thank you for sharing your positive experience with Jasmine! We are so proud to have her on our team, providing our customers with exceptional service and support. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHad a brilliant experience with Jasmine in February when looking for a rental in the Mirfield area, her knowledge of not just the property but the area was invaluable in making our choice! At all times professional in her approach dealing with all issues promptly first class agent! Thanks
Philip Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words about our agent, Jasmine! We are thrilled to hear about your positive experience and how her knowledge and professionalism helped guide your decision. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleLee Johnson (Mortgage & Protection Consultant) secured our mortgage offer as well as Life Insurance and Income protection. Throughout all the steps he explained everything with great detail whilst remaining clear and understandable. He was also able to provide us a with an affordability assessment straight off the bat which in turn helped us secure a realistic offer on our prospective house too. Lee was always contactable even when extremely busy and made time for us even if we had a really basic question. Lee's obviously invested with his clients and even earmarked contacting us in a few year's time when we're nearing remortgage.
Highly recommended!PositiveResponsiveness, Professionalism
Ali Β· 26 August 2022
Agent replied Β· 12 June 2024
Thank you for your wonderful 5* review and recommendation. Kind regards Lucy, Customer Relations.
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5/5
GoogleI used Bridgfords to sell my house, I also used their mortgage advisor Lee Johnson.
Lee was amazing! He was upfront and to the point. He found me the best deal he could. Lee made the whole experience of finding me a mortgage extremely simple. He listened to my needs as a home owner and buyer.
The aftercare from Lee was impeccable. He briefly went over everything with me on the phone to make sure I was happy with everything.
Would definitely recommend Lee Johnson πPositiveResponsiveness, Quality, Professionalism, Value
Iram Β· 26 August 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleSarah and the team were amazing. They helped me and my wife find and secure a brilliant property, making sure that we had an easy transition into our new home. Sarah, in particular, was friendly and was always avaliable to answer any questions we had throughout the entire process. We would definitely recommend Bridgfords.
Dave Β· 26 June 2024
Agent replied Β· 25 August 2024
Hi Dave, thank you for sharing your positive experience with us. We are delighted to hear that Sarah and the team provided excellent service and made your transition into your new home smooth. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI can not fault Bridgfords Sales and Lettings Agents. This is my first time renting and the team have made this a very smooth and successful process. I canβt thank them enough. I also want to thank Estate agent Emily Rawson. Any questions I needed to ask she made sure she found the answers to help. I would highly recommend using Bridgfords estate agents π
Linzi Β· 24 April 2025
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5/5
GoogleJasmine at Bridgfords has been supporting us with finding a house to lease as we are relocating into the area and I can honestly say sheβs been amazing. Sheβs so supportive efficient and helpful. She really goes the extra mile and is a credit to the firm!
Susan Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, ! We are so happy to hear that Jasmine has provided you with outstanding service during your house search. Our team at Bridgfords is dedicated to going above and beyond for our clients, and we are thrilled to have Jasmine as a valuable member. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleUnfortunately we had a very disappointing experience with Bridgfords while selling our house. Don't make the mistake we made of choosing them because they came in with a higher valuation than all the other agents. Because their fees are fixed at a % of the initial valuation, once the property is in on the market there's no incentive for them to actually achieve their valuation - you pay them the same commission no matter what price you eventually sell for. They also added to the stress of the process with poor communication. There were days when it was virtually impossible to get through to them on the phone, including at really important stages like when we were trying to accept or negotiate an offer. If we could do it again, we'd definitely choose a different agent.
James Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleI highly recommend Bridgford Lettings to everyone. The team had been very friendly and helpful. the team has been been professional in their services and always help their tenants in the best way possible. I came from India and it was a new environment and unaware of many things. The team had helped me a lot to settled down in the new rented property and checked for I am having any problems in the property I had moved in intermittently and looked into and tried resolving issues I had. Thanks Bridgford Lettings Team.
H Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleThis is the second time we have used Bridgfords in Halifax. We looked around for Mortgage deals back in 2018 as first time buyers and fortunately after numerous discussions with different agents and banks we came across Bridgfords and Lee Johnson. Lee is a fantastic Mortgage Broker and will go well out of his way to ensure you understand every aspect of the application and ensure you get the best value for money you possibly can. As stated we are now using Bridgfords again but this time to sell our exisiting home due to requiring more space. Within the space of our property being listed on the market and the following 24 hours we had 5 confirmed viewing with a further 3 the following day. After the initial viewings we received 2 offers at the asking a price with a few other interested parties or requests for a second viewing. Amy carried out the viewings at a suitable time for ourselves with home working and is a credit to the team, Amy kept us updated with any new offers or viewings that had been scheduled ensuring it fitted with our schedule before confirming.
Lee Johnson is again sorting out our new mortgage application to ensure our affordability and costs are all in line with our requirements. Lee has always been on hand to help with any queries from looking at the buying property to obtain further information, updating us with any required documents and booking in remote meetings within short notice if required taking time out of his busy schedule to keep us updated. I always do and could not recommend Lee for any Mortgage requirements to anyone and everyone who is looking for a reliable and trust worthy mortgage Broker. We have also had some contact with Alex at Bridgfords when we have been chassed by the other vendor (for the house we are buying) for any updates. Alex has provided us with the relevant and current information we required at the time. I would always recommend using a reputable estate agent when selling or searching for any property as this does make the whole process run much more smoothly. We are now just waiting for the sale side to tie up and our buying process to begin in which we hope that we can complete and be in our new home before the end of September (before the stamp duty returns to normal). Bridgfords will keep us updated on the progress of the sale to ensure things run smoothly until completion.PositiveResponsiveness, Quality, Professionalism, Value
Dominic Β· 13 June 2022
Agent replied Β· 12 June 2024
Many thanks for the fantastic 5* review and your wonderful comments. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI used Lee Johnson when purchasing my first home, he was an absolutely amazing point of contact throughout the whole process. Initially I put in an offer on a house and my mortgage offer did not come through as the property had a load of issues but Lee gave me the best advice and found me an amazing mortgage deal on the house that I put an offer on. Lee was so supportive and friendly throughout the whole process, calmly going through all the options and listening to me when I was upset. I would 100% recommend using Lee and I have asked all my friends and family to do the same.
Haleema Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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5/5
GoogleAbsolutely blown away by the wonderful service at Bridgfords Halifax branch. From the initial conversation with Alex the manager who came out promptly to value our house and give us options of how to market to our decision to go with modern auction was only a couple of days. The write up was excellent and completed quickly. The photos were also brilliant. The property gained immense interest no doubt due to the amazing marketing skills of the staff and Alex (the other one!) and Courtney were fabulous at showing the multitudes of prospective buyers around the property. We were kept informed every step of the way and they really cared and gave us their full attention. Today the house sold for way above listing price and we are ecstatic. The staff were all watching the auction this morning and were as excited and happy as we were. I would also mention that Stephen from I am sold auction house was an absolute treasure too. We thoroughly recommend both the team at Halifax Bridgfords and I am sold auction house. Thank you for a great job really well done. π€π€π€
Lesley Β· 13 June 2022
Agent replied Β· 12 June 2024
Hi Lesley! Thanks so much for your lovely 5* review! Alex and the team really do appreciate your kind words! Graham, Customer Relations
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5/5
GoogleRecently moved into my new home all thanks to Emily. From the beginning to the end she made the process smooth and stress free ! From helping to find the right property for me and helping with all the forms and paperwork. Thank you.
Tighe Β· 11 November 2024
Agent replied Β· 9 December 2024
Thank you for leaving us your superb 5* review Tighe. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
REECE Β· 5 February 2026
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5/5
GoogleI have recently purchased a property from Bridgfords. They have a friendly and helpful service and are happy to offer advice and answer any questions. A special thanks to Bronia who dealt with my sale and for her great effort and assistance in getting the sale over the line it was much appreciated.
Lloyd Β· 13 April 2024
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us your excellent 5* review Lloyd Moore. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFabulous and easy experience from start to finish.
Sarah was knowledgeable, helpful and very quick in helping me find the perfect property. Throughout the process I have been kept fully informed and it's been painless.
If you haven't tried them already I would strongly recommend. I found exactly what I wanted through them.
Pappy Β· 13 April 2024
Agent replied Β· 12 June 2024
Pappy Ninja many thanks for your recommendation and your wonderful 5* review. I will ensure your kind words are passed onto the branch. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a Β£400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
Melanie Β· 8 April 2026
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1/5
TrustpilotMy experience with Bridgfords/Countrywide
My experience with Bridgfords/Countrywide has been extremely disappointing.
Diptarup Β· 31 July 2026
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5/5
GoogleLee Johnson was great in helping us port our existing mortgage aswell as applying for a further advance at the same time. Without this weβd have been stuck paying early repayment fees but by sorting our mortgage with our existing provider we avoided these costs. Also kept us updated throughout the applying process and explained things clearly in a way which was easy to understand.
Jordan Β· 13 June 2023
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this amazing 5* review and thank you for your kind words . Kind regards Lucy, Customer Relations.
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5/5
GoogleRecently rented a property through Bridgfords. Alice has been brilliant, so efficient with everything. It was less than 24 hours from phoning up to enquire to securing the property. Alice is super organised & has been so helpful with everything. Had bad experiences with letting agents before so it was so refreshing to deal with someone who does what they say theyβre going to do & made my move so easy! Thank you so much!
Amy Β· 13 June 2022
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleReview for Lee Johnson - Senior Executive Mortgage & Protection Consultant.
One word: exceptional!
Lee Johnson made time in his busy schedule at short notice to share his advice and went above and beyond. His advice is concrete and always up to date, he can be fully relied upon and will go the extra mile to sort out any issues for you. An honest and humble professional who is completely trustworthy and has an exceptional level of customer service skills and expertise to bring you products that are value for money and fully meet your needs. Will definitely take advice from you in the future and recommend you to family and friends. 10 STAR service and advice. Hope you get all the recognition from my review as you deserve it. Many thanks, Mohammed.PositiveResponsiveness, Quality, Professionalism, Value
Mohammed Β· 26 August 2021
Agent replied Β· 12 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHuge thanks to Lee Johnson, the Mortgage and Protection Specialist, for helping us with our mortgage and insurances.
After our original mortgage broker (a national company) was unsuccessful in finding us a suitable mortgage, we switched to Lee as the property we have now bought was listed with Bridgfords.
Within less than a week, Lee found us the perfect mortgage, which resulted in saving us Β£2k in exit fees which we thought were unavoidable due to our situation, but Lee managed to make it happen!
Communication was spot on, we never had to chase for updates and we felt like we were in safe hands.
Would recommend Lee to anyone needing to find their ideal mortgage.PositiveResponsiveness, Professionalism
Tom Β· 26 August 2021
Agent replied Β· 12 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA massive thank you to Bridgfords Halifax. As a first time renter, Alice and Sarah made the process very smooth and gave me good and relevant information quickly when I needed it which made the whole thing stress free. The information given were always clear and concise which gave me confidence in knowing what to do for each step of the way. They were also always happy to answer any questions I had by phone and were very friendly.
Alice who was my lettings negotiator was super helpful and efficient. Because of this I was able to get a place very quickly and with no hassle. Highly recommend Bridgfords Halifax, couldn't have asked for a better first time experience!PositiveResponsiveness, Quality, Professionalism
Nikki Β· 26 August 2021
Agent replied Β· 12 June 2024
Many thanks for the excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.