Trusted Agent profile · Hackney

Winkworth Hackney reviews

4.1

★★★★★ Great

1,068 reviews across 2 platforms

17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS

Winkworth's office in Hackney, at 17 Lower Clapton Road, is rated 4.1 out of 5 across 1,068 reviews on two platforms, including 189 Google reviews rated 4.9.

Google logo

4.9 / 5

189

Reviews on Google

This office

Trustpilot logo

879

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hackney office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you, Faraz & Alex. Best agency!

I have used Winkworth twice, when I first bought my property almost 20 years ago and now when I sold it. They are above any estate agency's level in terms of honesty, professionalism and dedication.In particular, a big thanks to Faraz who worked so hard on the sale of my house and went the extra mile to keep the deal alive even in the hardest and deflating moments. I highly recommend them. Thanks again for the amazing work! Massively grateful! Imma

Imma · 10 June 2022

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

Excellent Experience

We had a pleasure to work with Winkworth and particulary with James Wilkinson. We can not be thankful enough to James for being always there for us and going above and beyond to solve any questions arising along the way. We were receiving very professional and prompt advice, coordination with other stakeholders was extrmely efficient and on the highest level. We would highly recommend James as an incredible professional and a wonderful person to work with.

Olga · 25 October 2022

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Google

Sean and Tobi at Winkworth have been a pleasure to work with. Considerate, honest, proactive and have made the whole experience of trying to buy a new home a little less daunting. Would highly recommend their expertise to anyone house hunting! Thank you Sean and Tobi.

Charmaine · 2 October 2024

Agent replied · 23 October 2024

Thank you for your kind review and we're pleased to hear we made the process less daunting. It was very much our pleasure to have been able to help.

5/5

Trustpilot

Highly recommend

Most of the time renting can be a nightmare. I was not looking forward to it at all, especially with how the market is but we lucked out with Fabian big time and from our first call he listened to us and found us a great flat. All the admin was done really quickly and explained really well and we moved in without any problems. I would recommend Fabian and his team if you are looking to rent in the area.

Khadifa · 25 April 2022

Agent replied · 23 October 2024

Thank you so much for your kind words, Khadifa. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Trustpilot

Fabian has been an absolute super star…

Fabian has been an absolute super star at helping us to rent out our property in Kensal Rise. He provided outstanding service throughout, made the whole process very straight forward and communicated very clearly what was required. It was a pleasure to work with him and I would recommend everyone to use Fabian, Winkworths and their great team, they were very efficient and got the job done quickly and effectively. Fabian found excellent tenants for our flat within 24 hours. Special thanks also to Aaron and Stanislava for all of their assistance and patience throughout. Highly recommend.

Omar · 20 April 2022

Agent replied · 23 October 2024

Thank you so much for your kind words, Omar. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Google

Can't recommend this place enough. Haidar was superb to work with. Extremely professional, can't recommend him enough. Thank you.

Amir · 23 August 2025

Agent replied · 22 September 2025

Thank for such a kind review and recommendation of Haydar, Amir. We're delighted you had such a positive experience with us.

5/5

Google

Nasir at Winkworth Hackney was great to work with. I recently purchased a property through Winkworth and it was a pleasure having him as my estate agent. He was always there to answer questions from start to finish. I had no problems throughout the process and he was by far my favourite estate agent (out of the 40+ other properties previously viewed).

Fa · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to post a review here on Google. We're delighted to hear that you found Nasir great to work with as he always works hard to ensure the very best possible outcome. Indeed it was his pleasure to have been able to help. We hope you love living in your new home.

5/5

Google

Winkworth have been so great to deal with throughout our house hunt experience. In particular Ahmed was amazing , offering excellent communication from day one. He really listened to and understood our needs and suggested an ideal property that we have since moved into. If you are looking for professional but very genuine support on your search , I could not recommended Ahmed more. Thank you so much for all your help, and also to the rest of the team at Hackney for securing us our new flat :)PositiveResponsiveness, Quality, Professionalism

Aoife · 24 October 2021

Agent replied · 23 October 2024

Hello, thank you the review and five stars. We're happy to hear you had the best possible experience with our team and achieved a successful result.

5/5

Google

I have worked with Winkworth on two occasions, both times have been excellent experiences. The agent we dealt with, Ahmed Ozdemir, was absolutely fantastic. He was professional, helpful and very upfront. We really felt that he had our best interests at heart and was transparent at ever stage of the process. He helped to negotiate with the landlord on our behalf things like furniture and move in dates. He was always prompt with answering the phone and emails. He was flexible throughout the entire process and was even accommodating enough to let us see the flat again and take measurements of the space. I cannot recommend Hackney Winkworth enough!PositiveResponsiveness, Professionalism

Jim · 24 October 2021

Agent replied · 23 October 2024

Thanks for taking the time out to review us here and for your 5 stars. Ahmed was delighted to have been able to help.

5/5

Google

Incredibly helpful and communicative. Everything went smoothly with our move. Lovely experience.

Madeline · 1 October 2025

Agent replied · 22 October 2025

Thank you for your kind review Madeline - we hope you'll be very happy in your beautiful new home!

5/5

Google

Tobi was incredible in the sale of my family home. I’d definitely recommend him he is by far the best estate agent in the borough by a country mile. He is friendly, thorough and exceptionally knowledgeable of the area and market. If you are looking for an agent in Hackney look no further than Tobi at Winkworth Hackney.

Sam · 24 October 2023

Agent replied · 23 October 2024

Tobi was delighted to have been able to help Sam. Thank you for choosing Winkworth for the sale of your family home and for reviewing our team here on Google. We wish you every happiness in the future.

1/5

Trustpilot

7monts no fixing roof leak

They never solving problems.... 0 respect to tenats they are just nice liars it's 7mothns raining into the room, they check it and said it's only raining inside when the rain is stronger, so I'm still using bowls for water for 7 months. Boiler is broken now they made a appointment and didn't come over. When My girlfriend called them they said you have been contacted and informed that we come on evening... Nobody called us. Now they made appointment after week, so you can live without heating.. olso they just coming to check not to fix it....

Darius · 29 March 2021

Agent replied · 23 October 2024

Afternoon Darius. Please can you provide more information so that someone can investigate your claims? Thank you in advance. Kind regards Winkworth Client Relations

1/5

Trustpilot

Not great at check out

Crap for some tenants. We’ve had nothing but drama after attempting to break the lease.

Kaye · 3 September 2026

Agent replied · 22 September 2026

Good morning, Thank you for your review. We did ask for some further information, as we've been unable to locate your details on our system and you haven't advised which office you've been dealing with. As we haven't yet received a response, we're unable to look into this matter further at this stage. If you could get in touch with the missing details, we'd be happy to help resolve this for you.

1/5

Trustpilot

Complete waste of time

Complete waste of time. Was trying to rent a flat through Winkworth and was hounded by the agent for an offer. Put the offer in and turned down other flats. Over a week later was told to go look elsewhere. Highly unprofessional and wouldn't use it recommend them for renters.

Blah · 10 August 2026

5/5

Trustpilot

An excellent service all round!

An excellent service all round!Nadine Aucamp was wonderful all the way through the sales process of my property. She was especially excellent at keeping in touch with the buyer's and other solicitors down the chain so that I was kept properly informed of the progress of my case. To be honest, I found her a lot more helpful and clued up on what was going on than the solicitors themselves!

Marco · 14 July 2022

Agent replied · 23 October 2024

Thank you so much for your kind words, Marco. We really appreciate you taking the time out to share your experience with us, and we agree, Nadine is truly a gem to have on our team! We look forward to working with you again in the future!

1/5

Trustpilot

The A.I. Slop of Estate Agents

Use AI to “enhance” images of listings. Be careful by enhance they mean completely changing the the structure and size of the home. What a waste of time.

Malcolm · 27 May 2026

Agent replied · 22 September 2026

At Winkworth we are always disappointed to receive a review such as yours Malcolm, and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

5/5

Trustpilot

Reece and Tim of Winkworths Woking have…

Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously.

Lynda · 17 September 2026

5/5

Trustpilot

Best estate agent rental experience ever!

After speaking to multiple different Estate agents it's much of the same from everyone but Winkworth were different. Immediately I was listened to and my requirements taken into consideration. I worked with Fabian to find the home I recently moved into. He excelled. I didn't have to drag myself around unsuitable properties and he was the right balance of informative and patient. I didn't feel like I was being pushed into anything nor was I bombarded with endless emails of properties that didn't suit my requirments. It was actually a pleasant experience!

Lee · 21 March 2024

5/5

Trustpilot

Shaun Blackstock - Best Lettings Negotiator !!

My great experience with Winkworth was 100% thanks to Shaun Blackstock. He was experienced and knowledgeable about the area, was super informed about the property and answered all of our questions and more. Additionally, he was very personable and made our experience run very smoothly. Best Letting Negotiator I have had the pleasure of interacting with.

Alicia · 22 September 2023

Agent replied · 23 October 2024

Thank you so much for your kind words, Alicia. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!

1/5

Trustpilot

Worst service by a mile

Oh dear, I dont even know where to start. We signed the agreement end of June to move in one month later. We stipulated several times in the email correspondences that we wanted to come in to see which furniture and items we wanted to keep and which to toss. The day of the move in happened, and we never received a response to our queries. When we moved in, we were then told that we had not specified in the contract, which items to get rid of (we specifically wrote in the contract: to be specified later, hence why we needed access to the flat prior to moving in). It was a hassle to get the woman to cooperate and she kept saying we hadn’t agreed on this (numerous emails/contract was not enough proof, but I doubt the lady had a law degree specialising in contract law or even just a functioning brain). Ah well!!! After several unpleasant calls, we finally managed to get approval of moving the items and have the larger items removed by a company. But boy oh boy that was a struggle. After having moved in properly a vast majority of the things listed in the contract hadn’t been fixed ie. Heating was broke, cabinets broken, extractor fan broken, windows dirty etc etc. And we even had to throw out 6 large boxes of CRAP, which the agency said was at our expense. Items included: old shoes, belts, broken kitchen units, bondage kit (WOOOOH.. What a surprise), filthy storage room with empty shoe boxes, broken fans, blood stained linen, dirty old pillows and blankets and numerous other fairly disgusting items. We have now asked quite a few times, when we can expect to have fans, toilet flush, extractor fan, broken cabinets, heating etc fixed and we are still awaiting a reply to this. It has been 7 business days since we moved in, so I do hope it gets sorted soon. All in all, TERRIBLE SERVICE!! I wouldn’t recommend.

Kat · 29 July 2020

Agent replied · 23 October 2024

Hi Anne, We're sorry to hear of your experience here. Please contact us, clientrelations@winkworth.co.uk, so that we can investigate this for you.

5/5

Google

Tobi and all the team at Winkworth Hackney were fantastic. Thank you so much!

Bert · 24 July 2025

Agent replied · 22 September 2025

Thank you for taking the time to post your kind review, Bert, and for your five stars.

5/5

Google

Pleasant, efficient and good service. We've had many issues with our property due to a previous roof leak and voiced our unhappiness and urged to get things done. Monika Jurgilaite is the best agent and property manager I've ever came across. She's sorted all work out for us and our apartment is now getting a tune up. Helpful, friendly, understanding service with fast replies and professionalism.

Fox · 24 October 2022

Agent replied · 23 October 2024

It's good to hear that Monika was understanding, diligent and was able to help so effectively. We will make sure she receives your feedback. Thank you for taking time out to post a review here.

2/5

Trustpilot

I am very deeply disappointed!

We've been with the agency since 2017th. We've been having problems with the very old boiler since the end of 2018th and up until now we have had Engineers coming for that boiler around 20 times. We were promised a permanent solution, that never happened. Now we have been left without hot water for 2 weeks, starting 3rd. There were many apologies and promises over the last two weeks but no action upon. Not to say they are well aware we have a vulnerable child at home (how do you manage personal hygiene in times of pandemic with a heart diseased child at home?) AND we offered to help if Landlord doesn't want to invest in resolving the issue. Just a note: Landlord is local home owner and is not paying mortgage on the property we rent, the house used to belong to grand parents.Although there are some very kind people working in the company the company on overall isn't what it should be.I am very deeply disappointed!One upset mum xx

Silviya · 4 May 2020

Agent replied · 23 October 2024

Hi Silviya, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.

1/5

Trustpilot

Very rude agent

Very rude agent, i think their name is Maggie. Was very unhelpful and rude.

Diana · 22 August 2026

Agent replied · 22 September 2026

Good morning, We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Winkworth's Google reviews

Questions about Winkworth Hackney

How many reviews does Winkworth Hackney have?

Winkworth's Hackney office has 1,068 reviews across two platforms: 189 on Google, 879 on Trustpilot (across the whole business).

What is Winkworth Hackney's rating?

Winkworth Hackney is rated 4.1 out of 5 across all 1,068 reviews, and 4.9 out of 5 on Google from 189 reviews.

Where is Winkworth's Hackney office?

Winkworth Hackney, 17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS.

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