Trusted Agent profile · Hackney

Winkworth Hackney reviews

4.1

★★★★★ Great

1,068 reviews across 2 platforms

17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS

Winkworth's office in Hackney, at 17 Lower Clapton Road, is rated 4.1 out of 5 across 1,068 reviews on two platforms, including 189 Google reviews rated 4.9.

Google logo

4.9 / 5

189

Reviews on Google

This office

Trustpilot logo

879

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hackney office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very positive experience

Very positive experience - John and Guy were both very helpful throughout the process. They were regularly checking in with me and the seller if things are on track and were answering my questions. I was part of the chain, the sale process involved multiple parties and they brought it to a successful end despite few challenges on the way. I highly recommend.

Anna · 2 December 2024

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Google

Sara is by far the loveliest member of staff we dealt with when signing for a rental property. She responded immediately, she did the most she could on viewings to answer any questions, always had a friendly smile! Thanks, Sara!

Lucy · 23 August 2025

Agent replied · 22 September 2025

What a kind review! Thank you! Sara is delighted to hear that you pleased with her input during your property search, and we wish every happiness in your new home.

5/5

Google

I recently purchased a property through the Hackney Winkworth office. Tobi was acting as managing agent for the transaction and he worked extremely hard to make sure it went through smoothly. The whole team at the office were excellent and Tobi was especially good at navigating the issues that came up during the purchase between myself and the vendor of the property. I had to change my mortgage at the last minute and delay the fixed completion date - this wasn't an easy situation as even my solicitor was not happy. But Tobi was able to reassure the vendor and make sure that the transaction didn't break down into litigation letters being sent out by the vendor's solicitor. Overall, I found the team at the Hackney office experienced and more than competent. An important part of the job of an estate agent is to act as point of contact between purchaser and vendor to relay messages that might be problematic if dealt with by solicitors. They also make sure both parties are informed about progress at all times. Both of these responsibilities require good understanding of information and the ability to deliver it to the purchaser or vendor in a way that does not increase stress to either party when transaction progress is stalling. Thank you Tobi and the team for getting things over the line, I know it wasn't an easy one!

Secret · 28 December 2023

Agent replied · 23 October 2024

It was Tobi's pleasure to have been able to support you through this transaction and thank you so much for taking the time to post such a kind, thoughtful review here. We wish you every happiness in your new home.

5/5

Google

We recently sold our flat through Winkworth. Tom and Tobi were brilliant; knowledgeable, professional and trustworthy. They were really helpful through what was a bit of a difficult sale and we couldn't recommend them highly enough.

Andy · 20 September 2025

Agent replied · 22 October 2025

Thank you so much for your kind words and recommendation Andy. It was a pleasure working with you, and we're so glad we could help you throughout the sales process. Wishing you all the best.

5/5

Google

Winkworth Hackney were fantastic in helping myself, partner and friend a lovely 2 bed property in the local area. Rory in particular really understood exactly what we were looking for and went out of his way to make sure we were happy with the flat we ended up renting. Could not recommend their friendly and communicative branch enough when looking for a new property!

Niall · 2 October 2024

Agent replied · 23 October 2024

We're really pleased to hear that you were so happy with everything. Thank you for your 5* review and we wish you well in your new rental.

5/5

Trustpilot

A great team to deal with

Guy, Charlie and the team were excellent throughout the whole process. Quick to respond, helpful with questions, and a pleasure to deal with.

Mr · 7 September 2026

5/5

Google

Really helpful team for selling a flat - thanks Gemma & Julia & all!

J · 26 March 2026

Agent replied · 17 April 2026

Thank you for taking time to post your kind review. It was very much our pleasure to have been able to help 🏠 …

5/5

Google

Sara Patel has been amazing throughout our whole moving process! Finding a new rental can be super stressful, but she made it so much easier and actually enjoyable. She was super accommodating, always helpful, and really took the time to …

Julia · 17 July 2025

Agent replied · 22 September 2025

We're delighted that you found the perfect rental, Julia, and that Sara was able to take some of the stress away! Thank you for posting your kind review.

1/5

Trustpilot

Made me pay for postage

They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter

Lauren · 4 March 2026

Agent replied · 20 March 2026

At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.

2/5

Google

I found Ade to be very professional and helpful when we were looking for places to view. However I was shocked when I viewed a property that the photos on the winkworth website were totally misleading. This is really not fair that photos are advertised from when the property is purchased and not in the current state. Id never seen a property in such an awful state and couldnt believe that winkworth would show people a property in this state. There was so much mould the smell made me feel physically sick! I wish id taken some photos but I just wanted out of there as fast as possible. 😞

Hayley · 24 October 2023

Agent replied · 23 October 2024

It is disappointing to hear that you felt the property was not presented as advertised and we fully appreciate your feedback. The marketing photographs were taken at the last available opportunity and seeing as the property has been tenanted for a little while, there is room for some updating to take place. As explained at the viewing, there will be a full professional clean in the period between tenancies and we will also ensure it is presented for rent in the best condition possible. We are glad to hear you were happy with the service Ade provided in aiding in your search as we strive to find not just a property for our clients but also a home.

5/5

Google

I recently had the pleasure of working with Winkworth Hackney Estate Agents, and I can't express enough how wonderful the experience was. From the moment I walked into their office, I was greeted with warmth and professionalism that set the tone for the entire journey of buying my new home. Ade was wonderful and was surprised to see such quality of professionalism. Winkworth Hackney went above and beyond to make sure I felt comfortable and informed throughout the entire process. Their friendly demeanor immediately put me at ease, and it was evident that they genuinely cared about finding the perfect property for me and my family. What impressed me most was Ade and Candecia’s extensive knowledge of the local real estate market. They provided valuable insights and answered all of my questions with patience and clarity. Candecia was not just a salesperson; they were a trusted advisor who had my best interests at heart. Communication was seamless throughout the buying process. Candecia was always prompt in returning calls and emails, and they kept me updated on every development. This level of transparency made me feel confident in every decision I made. Additionally, Ade & Candecia both were great negotiators. They skilfully navigated the negotiations with the landlord to ensure that I get the property I had set my heart on. I never felt pressured, and they always respected my budget and preferences. Closing the deal was a breeze, thanks to Candecia's attention to detail and organization. They made sure all the paperwork was in order, and I didn't encounter any surprises or hiccups along the way. In the end, I found the perfect flat, and I owe a huge thanks to Ade and Candecia for making it happen. Their friendliness, professionalism, and dedication to their clients are truly commendable. If you're in the market for a new home and want an estate agent who will go the extra mile with a smile, I wholeheartedly recommend Winkworth Hackney and, Ade and Candecia - They've made my home-renting experience not only successful but also enjoyable. Thank you for your outstanding service!

Ohmar · 24 October 2023

Agent replied · 23 October 2024

Wow - thank you so much for such a detailed and kind review! It was Ade and Candecia's pleasure to have been able to find a property and guide you through the process. We're delighted to hear that you had a really positive experience with us and we all hope you love living in your new home. Thank you again. The Winkworth team

5/5

Trustpilot

Lauren Douglas (Winkworth Shorditch)…

Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.

SM · 23 May 2026

Agent replied · 22 September 2026

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Trustpilot

Deborah did a great job with the…

Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.

Jon · 6 March 2026

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Google

This was my first time selling a property, and we were doing so at a particularly stressful time (newborn baby and family bereavement) but Sean and the team were fantastic at helping us through the process. We really appreciated how available he was for our questions, knowledge about the market as well as transparency. Thanks again Winkworths team!

Olivia · 25 November 2024

Agent replied · 9 December 2024

It was very much our pleasure to have been able to help Olivia. Thank you for taking time out to post such a kind review.

5/5

Trustpilot

Excellent Agents

I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.

Colin · 26 January 2024

Agent replied · 23 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

If you want the best agent, try Nicole!

I wish to extend my utmost appreciation for the outstanding service provided by Nicole during my home purchase. Throughout this intricate process, Nicole has been an invaluable source of expert guidance and support. Whether you are buying, selling or renting a home, her professionalism, unwavering dedication, and commitment to delivering exceptional service are commendable. Nicole's ability to establish a personal connection and genuinely understand clients' needs is truly remarkable. She is a genuine asset to your agency, exemplifying the qualities of a top-tier agent. I would wholeheartedly recommend her. Once again Nicole, thank you!

Sophia · 2 October 2023

Agent replied · 23 October 2024

Thank you so much for your kind words, Sophia. We really appreciate you taking the time out to share your experience with us, and we agree, Nicole is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Google

Winkworth, and in particular Tobi, were excellent from the start. He took on board our thoughts and expectations, and was able to position our property in a way that worked immediately, briefing quality, vetted, potential buyers ahead of viewings on what to expect, while giving space for them to explore. This approach resulted in us achieving an offer above asking price. Tobi was also very good throughout the entire conveyancing process, and would happily recommend him and Winkworth Hackney.

Zak · 24 October 2023

Agent replied · 23 October 2024

Thank you for choosing us to sell your property Zak and for your kind words. Tobi is always tenacious in achieving the very best results for our clients right the way through the process and so its great to receive your feedback.

5/5

Google

Winkworth team was very helpful and respectful throughout our rental process. Haydar Shubbar and Ramani Saliu were specially attentive always responding swiftly. I highly recommend them

Lucas · 17 November 2025

Agent replied · 22 November 2025

It's great to hear that Haydar and Ramani were so attentive during the rental process. Thank you for taking the time to post your kind review and for your five stars!

5/5

Trustpilot

Aaron was an amazing help

Aaron was an amazing help. As soon as I spoke with him regarding re renting my flat he put me on the right 'track' in regards to everything I needed to do or not to do. The previous tenants left the flat in a real mess and Aaron recommended certain businesses that dealt with many of my concerns ie getting rid of rubbish, where to get an EPC from etc. As soon as the flat was ready to go on the market Aaron was able to muster up fifteen applicants whilst weedling out a few that weren't quite right for my flat. He got me an immediate offer which was a little more than expected which was great. Overall I had a great experience with Winkworth, would definitely use them again and recommend them to anyone that would like to rent out their property.

Juliet · 13 August 2023

Agent replied · 23 October 2024

Thank you so much for your kind words, Juliet. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Google

That has been a pleasure to work and meet a team like this. Guys really helpfull to find solutions end resolve problems. Ugly raccomanded. Many thanks Haydar and at all of you.

Massimo · 1 September 2025

Agent replied · 22 September 2025

Thanks Massimo - it's great to hear you found the team so helpful - it was very much our pleasure to work with you! Thank you for your kind review.

5/5

Trustpilot

A Lettings agent who gives good advice & listens

Ben at Winkworths Clapham gave me good advice from his valuation visit through to finding me a tenant within 2 weeks of going on the market. I achieved close to the rental value advertised in a competitive market & the process was stress free because he listened to my requirements.

Ms · 12 May 2026

Agent replied · 24 May 2026

We’re delighted to hear you had a 5-star experience at Winkworth Clapham, Monique. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

5/5

Google

Sean Ward and the team at Winkworth Hackney have been excellent to work with. They are communicative, proactive, and have been very helpful in preparing us for each phase of the sale process. We would definitely recommend working with Sean, Tobi and Nasir and would gladly work with Winkworth again in the future.

K · 2 December 2024

Agent replied · 24 December 2024

Thanks you for your kind review and recommendation. We're always here to help so look forward to working with you again in the future.

1/5

Trustpilot

Poor experience

This review has taken me a while to write because the experience we had with both Winkworths and the landlords was incredibly disappointing. As tenants, we genuinely felt we were treated very poorly.

James · 27 August 2026

Agent replied · 23 October 2024

Good morning, Thank you for taking the time to leave a review. We were surprised to see this, as our understanding was that we'd parted on good terms following this matter as a landlord deciding not to proceed is out of our control and we remained in contact throughtout and after the rental fell through. As background, the property was originally marketed for sale. When a sale did not proceed, it was let instead, and tenants (yourselves) were found. Some months later, a previous viewer of the property returned with an offer to purchase, which we were legally obliged to put forward, and which the sellers accepted. This meant the letting could not go ahead as planned, which we appreciate was a frustrating outcome. We remained in contact throughout and understand any funds involved were returned in full. We're sorry this experience fell short of your expectations, but we do believe we acted fairly and transparently given the circumstances at the time. If you'd like to discuss this further, please do get in touch directly.

5/5

Trustpilot

I cannot recommend Aaron and his team…

I cannot recommend Aaron and his team highly enough - they are first rate, professional, knowledgeable and dependable. Any issues were ironed out quickly and Aaron went above and beyond to find a solution that left tenants, landlord and buyer happy. Aaron is extremely responsive, practical and a delight to deal with. I have dealt with other local agents over the years and Aaron is head and shoulders above the rest. He knows the market inside out and I wouldn't hesitate in renting my property with his team again.

F · 26 April 2023

Agent replied · 23 October 2024

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Winkworth's Google reviews

Questions about Winkworth Hackney

How many reviews does Winkworth Hackney have?

Winkworth's Hackney office has 1,068 reviews across two platforms: 189 on Google, 879 on Trustpilot (across the whole business).

What is Winkworth Hackney's rating?

Winkworth Hackney is rated 4.1 out of 5 across all 1,068 reviews, and 4.9 out of 5 on Google from 189 reviews.

Where is Winkworth's Hackney office?

Winkworth Hackney, 17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS.

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