Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, responsive, and easy to deal with from start to finish
I recently worked with John and Guy at Winkworth and had a very positive experience throughout the process. Both were professional, responsive, and easy to deal with from start to finish. Their communication was excellent, and they provided clear guidance at every stage. I would happily recommend Winkworth, and particularly John and Guy, to anyone looking for a knowledgeable and reliable estate agent.
Benjamin · 4 June 2026
Agent replied · 22 September 2026
Thank you for your wonderful 5-star review, Benjamin. We're delighted to hear you had a great experience at the Greenwich office.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to welcoming you back and assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent communication and progression service instrumental in ensuring we secured our forever home
From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.
Pritesh · 23 December 2025
Agent replied · 24 May 2026
Thank you so much for taking the time to leave an excellent review. We appreciate your support and are here if you need anything in the future.
★★★★★ 5/5
TrustpilotAaron and his team at Winkworths Kensal…
Aaron and his team at Winkworths Kensal Rise came highly recommended so I initially approached him just to compare the rental market just for peace of mind as I was on the cusp of renewing my existing arrangement. I quickly realised I had not been enjoying his level of professionalism and was comparing "apples to pears" and quickly had a change of heart!
Helen · 29 April 2026
Agent replied · 24 May 2026
We’re delighted to hear you had a 5-star experience at Kensal Rise, Helen. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 5/5
TrustpilotJohn and Guy were really so helpful
John and Guy were really so helpful to me as a first time buyer, organising multiple viewings for me at the flat, helping me to measure walls, answering all my many emails, chasing for updates from solicitors, and being so helpful when the solicitors went radio silent on the days leading up to exchange. Really reduced stress levels knowing that I could give them a call/email to chase things from their side.
Grace · 21 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Guy and John were both incredibly helpful throughout our sale and purchase process. They kept us updated and informed, made themselves available when we needed to speak and worked incredibly hard under tight timescales to get our sale and purchase over the line. They were honest and transparent with us throughout and we are very grateful for all their hard work.
G · 28 August 2026
★★★★★ 5/5
TrustpilotA huge thanks to Toby and his team for…
A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.
Kate · 4 February 2026
Agent replied · 20 March 2026
Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.
★★★★★ 5/5
TrustpilotThanks Dan!
Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!
Aleah · 4 March 2026
Agent replied · 20 March 2026
Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.
★★★★★ 5/5
GoogleTobi helped us buy our house in Clapton. He was always available to speak to and accomodate viewings and was pleasant to deal with. He also connected us to a great mortgage broker. Thanks Tobi and winkworth team
Nicholas · 26 March 2026
Agent replied · 17 April 2026
It's great to hear you found Tobi so helpful during your purchase. Thank you for your kind review and five stars - we hope you're enjoying your new home!
★★★★★ 5/5
GoogleWe recently bought our home through Winkworth Hackney, and I can’t recommend them highly enough. Gemma and Thomas were absolutely fantastic throughout.
The process ended up being longer and more complex than expected, but they were calm, proactive, and supportive every step of the way. Communication was always clear and timely, and they genuinely went above and beyond to keep things moving and to make a stressful process feel manageable.
Matt · 16 May 2025
Agent replied · 9 June 2025
It's great to hear that Gemma and Thomas were able to help so effectively Matt. Thank you for taking the time to post such a kind review. We hope you'll be really happy in your beautiful new home.
★★★★★ 5/5
GoogleReally good estate agent. Tom, Gemma and Toby were great- thorough, good communication and smooth process. We initially went with Keaton's who struggled to get us any viewings. Once we changed to winkworth, the viewings started rolling in and they got us the price we wanted. Highly recommend for local sales.
J · 15 November 2025
Agent replied · 22 November 2025
Thank you for choosing the Winkworth team to sell your property and for your kind words and recommendation. It's been a pleasure working with you, and we've been so glad to be able to help.
★★★★★ 5/5
GoogleSean ward at the Hackney branch has been fantastic to work with. He was professional, reliable, and made the whole process feel much less stressful. I always felt like he was on my side, ensuring clear and smooth communication between all parties.
He handled everything efficiently and was always quick to respond to any questions or concerns. It’s clear he really cares about his clients and goes the extra mile to make things run as smoothly as possible.
I highly recommend Sean for his professionalism and dedication.
Georgina · 25 November 2024
Agent replied · 9 December 2024
It was very much Sean's pleasure to be able to help Georgina. Thank you for your kind review and 5 *s!
★★★★★ 5/5
GoogleI would very much like to thank Gemma and Toby an all at Winkworth for there amazing service’s they gave for selling our property
Gemma a Toby were so easy to talk to an went above and beyond to make all this happen for us.
Zafer · 16 December 2025
Agent replied · 17 April 2026
Thank you so much for your kind words! We’re thrilled to hear that Gemma, Toby, and the team were able to make the sale of your property a smooth and positive experience. Going above and beyond for our clients is always our goal, and it’s wonderful to know it made a difference for you. Thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleI have dealt with Aliya Conway for years, she lets my flat for me, and she is the most professional member of staff you could hope to deal with. She is fair and honest but also super business like gets me what I need to achieve. I am useless with Admin and returning calls but she bears me well. I take her advice always on achievable rents and she is always correct, she knows the market inside out. Her team work well for her and are lovely too. I would want this talent working for me in a heartbeat if I had a business.
Louise · 29 October 2024
Agent replied · 22 November 2024
Thank you Louise for this wonderful review of Aliya and the team. We are so pleased to hear that you continue to have such a positive experience with us.
★★★★★ 5/5
TrustpilotI am a landlord in the Willesden Green…
I am a landlord in the Willesden Green area many years and would like to give a positive review of the superb service I receive from the Winkworth. The team in the Kensal Rise and Queens Park office are always extremely supportive and always on hand to provide guidance especially with the current changes in the private rental sector. This service extends to dealing with any maintenance issues, prompt statement sending and tenant changeover, so basically the whole package for a landlord. I would also like to give a name mention of my main contacts at the office, Aaron, Fabian, Stanislava, Michael and Yanick who are always so pleasant and accommodating to do business with.
Mark · 22 March 2026
Agent replied · 23 October 2024
We’re delighted to hear you had a 5-star experience at the Kensal Rise and Queen's Park offices Mark. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
★★★★★ 1/5
TrustpilotAvoid this agency if you value your…
Avoid this agency if you value your deposit. The end-of-tenancy process was is a nightmare. They submitted a fraudulent invoice as evidence in a TDS deposit dispute. I contacted the company named on the invoice directly and they confirmed in writing they had never attended the property and the invoice number belonged to a completely different property for a job dated 7 months ago. I reported them for fraud.
Bettina · 24 May 2026
Agent replied · 22 September 2026
Dear Bettina,
Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience with the Shepherd’s Bush office.
We understand that you have raised concerns regarding the tenancy deposit process and associated documentation. As these matters are currently being addressed through the office’s formal complaints procedure, we are unable to comment in detail on the specifics within a public forum at this stage.
Winkworth offices are independently owned and operated franchises, and your concerns have been referred directly to the Franchisees of the Shepherd’s Bush office for investigation and response in accordance with the company’s complaints procedure.
Kind regards,
★★★★★ 5/5
TrustpilotFabian is great!
Fabian was exceptionally, responsive, proactive and kind, which was all required to get me moved in to my new flat. Thank you
R · 7 May 2026
Agent replied · 24 May 2026
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future.
★★★★★ 5/5
GoogleGemma and Thomas were on top of the whole process throughout the sale of my flat in Hackney. Very personable people too. Would highly recommend.
James · 16 March 2026
Agent replied · 17 April 2026
Thank you for your kind review James and for choosing the Winkworth team to sell your beautiful home. It was very much our pleasure to have been able to help.
★★★★★ 5/5
TrustpilotAmir Shafi is a star
Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.
Masahiko · 23 December 2025
Agent replied · 24 May 2026
We're happy to see that you had a 5-Star experience at Winkworth Hendon. Thanks for sharing your feedback.
★★★★★ 5/5
GoogleAn excellent experience letting my flat in Clapton Square through Haydar and the team at Winkworth. The process was seamless and communication great.
Oliver · 16 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words. We're delighted to hear you felt your letting experience with Haydar and the team was such a smooth and positive one as this is always our goal! We're always here to help whenever you need us.
★★★★★ 5/5
GoogleOh my word - Aliya and her sales team achieved rents I never dreamed possible and the speed in which they let my 6 properties in Amhurst Rd truly amazed me. Multiple confirmed offers within 2-3 days after receiving instruction and definitely not a fluke as it happened with 6 different properties!!😊🤩- Candecia, Suzanna Poullis and especially Aliya were fantastic, well organised, knowledgeable and kept me updated every step regarding amount of interest, block viewings and offers. Once offers were accepted, everything else went like clockwork. Thank you to all of you - BRISTANT Investments Ltd
Barry · 26 April 2024
Agent replied · 23 October 2024
Thank you so much for your kind and detailed review and for your 5 star rating. It was very much our pleasure to have been able to help with the rental of your beautifully presented apartments.
★★★★★ 5/5
GoogleThe Winkworth team have been great in handling the purchase process. Thomas Walsh has been excellent throughout. He has been attentive, patient and proactively engaged in moving the process forward for both parties.
Thomas · 16 December 2025
Agent replied · 17 April 2026
It's great to hear you were so pleased with the team and Thomas in particular as he works hard to ensure the very best customer experience! Thank you for taking time to post your kind review and for your five stars.
★★★★★ 5/5
GoogleThomas Walsh has been helpful and very proactive in getting me into off market property. Would definitely recommend Thomas to help your property search.
Tom · 16 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to post such a kind review and recommendation of Thomas. It has been very much his pleasure to be able to help. 🏠 …
★★★★★ 5/5
GoogleGemma and the team were excellent and they delivered a great sales process and result for us. Thank you!
HC · 26 March 2026
Agent replied · 17 April 2026
Thank you for your kind review and for choosing the Winkworth team🏠 . It was very much our pleasure to have been able to help. …
★★★★★ 1/5
TrustpilotNO ELECTRICITY FOR 3 DAYS
I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.
Rainice · 12 December 2025
Agent replied · 23 December 2025
Good morning Rainice,
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.
All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.
Thank you in advance.
Kind regards,
Winkworth Client Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
