Trusted Agent profile · Hackney
★★★★★
1,068 reviews across 2 platforms
17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS
Winkworth's office in Hackney, at 17 Lower Clapton Road, is rated 4.1 out of 5 across 1,068 reviews on two platforms, including 189 Google reviews rated 4.9.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
It’s been a real pleasure dealing with Winkworth. I mostly dealt with Natasha Conti and she was a real delight, incredibly professional and friendly delivering a service I possibly can not fault! I have highly recommended Natasha and Winkworth to my friends and family.
5/5
TrustpilotProperty management
Nishi has been a pleasure to deal with through out the process of letting our property out.She provided us with all the information we needed upfront and was there to guide us through the whole process.
5/5
TrustpilotVery helpful and efficient!
Very helpful and efficient. Shilpa and her team reached out to help my elderly aunt rent out her flat. They were thorough, responsive and found a good client in a short while. Definitely recommend using them!
5/5
TrustpilotHighly Recommending Winkworth in Hellesdon, Norwich ...
Winkworth were a breath of fresh air when it came to selling my house. Andy, Neil and Max are very personable, knowledgeable and efficient; it was a real pleasure to deal with them and I wasn't surprised that they quickly found me my lovely buyers. What impressed me most is that every time I contacted them, they knew exactly who I was, this being in marked contrast to the previous agents I had used. Well done, Winkworth Hellesdon - and thank you all once again!
5/5
TrustpilotTrish has been outstanding and a real…
Trish has been outstanding and a real credit to Alex and the Winkworth team. We would highly recommend these Agents to anyone looking to move into the Canada Water area. A massive thank you.
5/5
TrustpilotFor the Kensal Rise Lettings team…
For the Kensal Rise Lettings team Thankyou for all your work in successfully letting our house again. Always quick and responsive to any issues, keeping the process moving. Thankyou also for the additional support during the last 2 years it was much appreciated.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotWinkworth Blackheat
Never ever rent a property from this agency. The estate agent is there for you only until you sign the contract and pay the money. The agent hid from us so many problematic issues in the property and our issues started from the day we moved in. And of course, the agent doesn't want to hear from you, as they have management company. We had an emergency a week ago and called an engineer as recommended by the agency. Same problem has happened today, out of the working hours of the agency and we called the same engineer, who would have come immediately if the agency had paid him for the job done a week ago... We had to wait for pretty some time for the agency to open and another 5 hours to take care of our problem. The absence of heating and hot water as per the property manager is NOT an emergency, so we stayed in cold for nearly 15 hours. Such a disgrace for Winkworth.
1/5
TrustpilotStay away at all cost
I used Winkworth to find a tenant for my property and manage it. It has been a horrendous experience and I would recommend choosing pretty much any other agency. I needed to do some work for an electricity certificate and they brought a supplier which quoted me 3 times what it should cost so had to find a supplier myself. Then, due to a "human error" they sent their supplier in without telling me and did the work. My supplier came in and called me that they already did the work and I had to pay him for his time (which to be fair they did reimburse me). However, they then charged me the full amount of their supplier who did unapproved work in my property. Needless to say I terminated the contract with them immediately. They also extremely rude and unresponsive, would highly recommend to stay away.
5/5
TrustpilotAll communication was exceptional and…
All communication was exceptional and absolutely all the time I spent at your place I felt extremely pleasant and well treated from all points of view! thank you from the bottom of my heart for your help and all your efforts for me
1/5
TrustpilotTerrible Experience
Recent tenancy renewal with Winkworth.An utter shambles. Multiple contracts issued, all incorrect. Incapable of working out the financials correctly. Defensive when challenged with reasonable questions.We have luckily a great landlord that helped us sort it out. It’s criminal the amount of money Winkworth charge and still so many problems. Avoid at all costs.
Hello, We're sorry to hear of your of your experience on this occasion and that this did not meet our high standards of service. Please get in touch, clientrelations@winkworth.co.uk so that we can find out what went wrong.
5/5
TrustpilotGreat service
Very responsive and efficient at every stage of the process. Winkworth's made the whole purchasing process as easy as possible.
Thank you so much for taking the time to leave an excellent rating, Christopher. We really appreciate your business. Please let us know if we can do anything for you in the future.Winkworth Client Relations
5/5
GoogleVery happy with Winkworth's professional approach to advertising and managing my property, they're making the process easy for me and I believe for the tenants as well.
Thank you Emily for taking the time to provide us with a review of your experience. We are delighted to hear that you were happy with the service you received from the team.
5/5
TrustpilotFantastic service.
Fantastic service.We had an unexpectedly protracted process, which was nothing to do with Winkworth. However they advised and supported us throughout. They really did go “above and beyond”. We wouldn’t hesitate to recommend them. Professional and helpful from valuation to completion.
We're happy to see that you had a 5-Star experience. Thanks for sharing
5/5
TrustpilotTiverton Branch excellent
Winkworth’s Tiverton branch were brilliant.Professional, friendly snd always easy to get hold of. They went above and beyond to get our house sold. We would definitely recommend.
We're happy to see that you had a 5-Star experience at Tiverton. Thanks for sharing!
5/5
TrustpilotI have rented my flat out through…
I have rented my flat out through Winkworths for over 10 years. They have been very helpful negotiating changes in contracts and supporting me with various issues. I would recommend them.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotBelligerent, argumentative, unprofessional, rude
Belligerent, argumentative, unprofessional, rude...I called to invite Winkworth Ladbroke Grove to my house, with a view to asking them to sell it. I spoke with the franchisee who kept interjecting when I tried to speak, refused to answer a question preferring to justify the 'fee' arrangement by referencing the status quo, and who was unwilling to offer me their best percentage prior to coming into my house. Clearly politeness and professionalism isn't part of the service offered by Winkworth Ladbroke Grove and they continue to reinforce the poor reputation enjoyed by the industry as a whole.Quite why Estate Agents feel they can base their business model on an egregious percentage of the value of your home is beyond my ken, and is an outdated, outmoded and foreign principle I am unwilling to work with.
5/5
TrustpilotThe Best Service You Can Ask For
Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.
5/5
TrustpilotSmooth, quick and communicative
Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotThank you very much Faraz Ahmed.
Thank you very much Faraz Ahmed and all the staff at Winkworth. Fast responses, professionalism, pleasant personnel to deal with. Helped with all of our (numerous) queries during our working with them. Highly recommend!
Thank you so much for your kind words, Maria. We really appreciate you taking the time out to share your experience with us, and we agree, Faraz is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotGood job Winkworth and team!!
I have been with Winkworth for quite a while now. I found their service to be excellent and they are very professional and extremely helpful. My tenant left during the pandemic, and i was starting to worry as i don’t live where my property is located. One of their agents called Nishi, helped me throughout the whole process of hunting new tenants to all other agreement related issues. I am extremely grateful and thank wholeheartedly to all the agents who have helped me finding a new tenant promptly and efficiently go through my tenancy contract. Highly recommended!
1/5
TrustpilotRenters and landlords beware
I'm really disappointed by the quality of service provided and the manner in which we have been treated by Winkworth over the last year.
Thank you for taking the time to share your views with us. We are disheartened to hear that your experience has not been to the level of your expectations. We have taken great note of the feedback you have provided us and will investigate further. If you would like to discuss this further with us, please contact Winkworth on clientrelations@winkworth.co.uk.
5/5
TrustpilotWe found everyone we dealt with at…
We found everyone we dealt with at Winkworth to be highly professional, friendly and communicative. We would definitely recommend their service to anyone looking to sell. They worked hard to get the best possible price for our property and were happy to give us advice along the way. We never had to wait more than an hour or so for someone to respond to us whenever we contacted them. Thanks very much to the whole team for all your hard work.
1/5
TrustpilotWinkworth Plc agency - The worst agency ever
We were tenants on one of the properties they managed at Winkworth Bow Estate Agents.First, they are difficult to come and fix any house issues. They just want you to pay, and they would do their minimum or even less to manage the property.Second, we have left the property long ago, we left it in a rather good condition, for a over 4 years tenancy, and they want to keep all the deposit. It has been over a month and we are still waiting for our deposit.They are not coming back to us, they are ignoring our emails, they are just a bad agency.I have lived in many places with okay agencies, but Winkworth would be the worst. I would not recommend anyone to rent a property with them.Please if you are reading this before renting, find another agency you will not regret it.
5/5
TrustpilotCompleted quickly
It's a difficult time in the market, but Thomas Syms gave us good advice on how to navigate it.The team was good with communication and gave us regular updates on WhatsApp.We completed seven weeks after the initial offer.
Thank you so much for your kind words, Jessica. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Hackney office has 1,068 reviews across two platforms: 189 on Google, 879 on Trustpilot (across the whole business).
Winkworth Hackney is rated 4.1 out of 5 across all 1,068 reviews, and 4.9 out of 5 on Google from 189 reviews.
Winkworth Hackney, 17 Lower Clapton Road, Hackney, E5 0NS, E5 0NS.
