Keatons Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

Exceptional Service from Sean

I recently had the pleasure of working with Sean at Keatons for the letting service; his professionalism and efficiency are the best in this industry. Sean was always prompt with his responses and paid close attention to detail in every aspect of our interaction. I feel confident in the services provided by Keatons, especially with representatives like Sean on their team. I would highly recommend him to anyone in need of real estate assistance.

Rong · 16 August 2023

★★★★★ 5/5

Trustpilot

Professional and informative from the…

Professional and informative from the beginning of the process of selling our property through to the end. Viewing was arranged with suitable potential buyers which enabled us to accept an offer within 10 days of our property going live on the market, all the staff at keatons were excellent, a special mention to Kamal and Chloe for all your help and support, much appreciated! Cathy& Phil Mildenhall Road

Catherine · 6 January 2024

★★★★★ 1/5

Trustpilot

A lettings agent that wants the fee but not the responsibilities.

Unwillingly becoming a Keatons client has been somewhat an unfortunate experience for me. I was a landlord client of Alphabet City, I am currently selling a property and have been discussing for a few weeks when I will be serving notice on my tenants. I got an email on 11 November saying Alphabet City was merging with Keatons. On 13 November I confirmed the date when I would like to serve notice on my tenants. On 14 November the wrong date was confirmed back to me and I was told it was diarised. So I repeated the correct date immediately by email and asked for the confirmation again. Yesterday 20 November, I sent a follow up to my earlier email asking for the confirmation of dates. I want to serve notice on 25 November. This is cutting it rather fine now. I received the following reply..."As you are aware, a merge has taken place and Alphabet City is now under the umbrella of Keatons. Keatons have advised that as they are not part of the transaction, it is best practice for your solicitor to serve notice to the tenants and would do so ASAP."I do not know what has changed since 6 days earlier when they confirmed they would be serving notice on the wrong date. As for being "part of the transaction," I am the landlord and the managing agent represents me. That's how I'd imagine Keatons are "part of the transaction." Keatons in their follow up say they have given me their "best advice." I have no idea what that means, what it constitutes, and on what basis the advice is given. I've asked but I didn't receive a reply. I have been told that "all companies have different procedures in place." That is vague enough to not mean anything either. I was also told that Keatons are definitely the managing agent (even though they don't want to terminate the tenancy) and that they will still be collecting rent and charging me a management fee as usual.I replied to confirm I would like Keatons to serve the notice. It is now Thursday morning and Keatons deigned to just ignore me for the rest of the day yesterday. I told Keatons a week ago that I wanted to serve notice this coming Monday. After confirming the wrong date, nobody responded for 6 days, as of yesterday we only had 3 remaining weekdays to confirm this so they stopped responding to me again. At the end of today we have 1 weekday remaining. It is incredibly frustrating to just be flat out ignored for such an important matter. It will be even more annoying if I need to now pay my solicitor to serve a notice on my behalf despite my paying a managing agent. It's also frustrating to pay for a service and incorrectly assume it will be delivered until told otherwise. Keatons presumably also doesn't intend to have any dialogue with the tenants about this. Will they want nothing to do with checking inventory either? Or helping organising an end of tenancy cleaner? I don't know. To serve the notice I will have to find the contract. I don't think I even have the tenants' mobile numbers or know how to formally serve a notice. This is literally why I had a managing agent in the first place. It is not the first time my management agent has been taken over or merged, but it is certainly the first time that the resulting agency wants to keep collecting the management fee without doing the work or even bothering to reply to their client.Edit: Keatons has not replied to this review but on 17 December I received an email from Trustpilot saying that Keatons believes the review belongs to another business. I repeat. On 11 November I was told I am now a Keatons client. On 12 November I got a personal email from Keatons head office in Bow. On 20 November I was told that I am a Keatons client and that it is Keatons that changed its mind about serving notice on my tenant. On 21 November I got an email confirming that I am definitely a Keatons client. On 27 November I got an email from Keatons saying they look forward to developing our relationship further.How does Keatons think this review belongs to another business?

Mark · 18 December 2024

★★★★★ 5/5

Google

Hugo was a great help throughout the process of finding our new flat. He kept us informed and promptly answered any questions we had!

Caoivekelsey · 27 September 2025

★★★★★ 4/5

Trustpilot

Great service from Lauren and Danielle at Keaton Deptford Office…

We recently rented a property with the help of Lauren and Danielle at the Keaton Deptford office who were very helpful and polite and provided great service throughout the whole process. The only thing is there needs to be a clearer understanding on right to rent checks for non-UK citizens as this caused unwarranted anxiety for us, however, this is true for the renting sector as a whole, and Lauren and Danielle helped navigate this. Overall I would recommend Keaton Deptford, especially Lauren and Danielle.

Muinat · 31 January 2023

★★★★★ 5/5

Trustpilot

Natalie Craddock was very helpful

Natalie Craddock was very helpful in managing our tenancy renewal and responsive throughout the process. She was able to confirm a rolling tenancy at the current rent, which we really appreciated. Thank you for your support.

Georgi · 20 March 2026

★★★★★ 4/5

Trustpilot

Good service

The service and support received in viewing the flat and submitting the references was alright. Luke was quite responsive and accommodating throughout the process. We appreciated that he did his best to ensure the flat was ready to receive us. However, finalizing the contract took too much back and forth when a different member of the team picked up the reins. A clause we had negotiated in our offer had been left out and we were given a wrong invoice twice.

Lorena · 15 January 2023

★★★★★ 5/5

Trustpilot

Keatons Lauren Wood and Natalie Craddock Very Helpful!!

I worked with Keatons across Dev 22 and Jan 23.Lauren Wood initially showed me the flat, was very personable and helpful and sent me what she needed to promptly.There were delays moving into the flat (not related to Keatons or Lauren) and Lauren was very good at a) helping move things along and I pressing the urgency and on working in my behalf with the landlady and b) keeping me clearly informed as to what was happening.We managed to get moved in on time and I was very impressed and grateful.Natalie Craddock also was helpful in ensuring I was able to get my contract signed on time and get moved in with minimal delays.I would definitely recommend Lauren and Natalie!

Steve · 13 January 2023

★★★★★ 5/5

Trustpilot

It has been a pleasure to work with Sean Studd from Keatons

I had the pleasure to work with Sean from Keatons to buy a 1-bedroom apartment in London and I can say that my experience has been great from start to finish. He did a great job representing me in front the sellers, putting my offer forward and assisted me during the entire process. Everything has been so smooth and well put together. I couldn't recommend Sean more.

Alex · 5 January 2024

★★★★★ 5/5

Trustpilot

Keatons team has done a great job for…

Keatons team has done a great job for me as an overseas landlord managing my flat. Natalie Craddock is my primary contact and she has been very professional and proactive in her approach. All maters that had to be dealt with over the years were dealt with efficiently and in a timely manner. I would recommend them.

Raffy · 17 July 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Natalie at Keatons. She was incredibly helpful and professional throughout the process of extending our contract. It’s rare to find someone so trustworthy and dedicated to making sure everything is handled smoothly and transparently. She made the entire negotiation stress-free, and I really appreciated her clear communication. Highly recommend her services!

Roberta · 27 January 2026

★★★★★ 5/5

Trustpilot

Brilliant service

We bought our flat through Keatons back in 2014 and had such a great experience that we returned to them when we decided to sell in 2022! And once again, we were very happy with their service. OJ Aksu was fantastic. Super communicative around the viewings and secured us an offer within a week of the flat going on the market. He was helpful and responsive throughout the whole process and was happy to answer any questions we had - no matter how stupid they sounded! Together with Jon (Taylor), OJ helped to keep things moving forward, giving us a gentle tap on the shoulder whenever things went quiet on our side. We are so grateful for this as it meant we were able to meet our ambitious target to exchange before Christmas.Would 100% recommend Keatons for anyone looking to buy or sell their property. We have now used them on both sides and have found their service to be impeccable, from start to finish.

Carina · 9 January 2023

★★★★★ 5/5

Trustpilot

Working with Oscar was an absolute…

Working with Oscar was an absolute pleasure! From the moment we started our flat search he was incredibly professional, attentive, and knowledgeable. He took the time to truly understand our needs and preferences, and consistently provided us with valuable insights and guidance throughout the process.Oscar's communication skills were exceptional, always keeping us informed and promptly responding to any questions or concerns we had.

Olivia · 14 March 2024

★★★★★ 5/5

Trustpilot

Happy about dealing with Keatons

Mr Samuel Agostini (Keatons, Hackney) was a trusted, transparent and incredibly supportive interlocutor throughout the purchase process, walking the extra mile to accommodate my requests. Even when we encountered setbacks and delays (all independent of Keatons’ work), Samuel was there to provide context and reassure. His personable, empathetic and humane attitude was commendable and I’m very thankful.

Grazia · 4 July 2024

★★★★★ 5/5

Trustpilot

Great service, shoutout to our agent, Billy.

I can't thank Billy, our sales agent, enough for helping us find our house! His dedication, expertise and commitment made the entire process a breeze. Billy's professionalism and friendly vibe made us feel at ease every step of the way. Thanks to his help, we're now proud homeowners of our dream house. We're immensely grateful for his outstanding service and couldn't be happier with the outcome. Highly recommended!

Jose · 15 November 2023

★★★★★ 5/5

Trustpilot

Great experience letting through the Shoreditch office

As estate agents go, a very solid all round experience in letting a property- really good photography experience and then good set of potential tenants. Particular shout out to Shaun, Danielle, and in particular Marta Rodriguez in the Shoreditch branch, went out of their way to deliver an excellent service.

MH · 14 October 2024

★★★★★ 5/5

Trustpilot

Marta has been absolutely fantastic…

Marta has been absolutely fantastic with organising viewings for us despite having very hectic and busy schedules. She always replies to emails and messages very quickly and is the most kindest and friendliest person when you meet her. Even when properties fell through etc she was always quick to find an alternative and was always happy to answer questions and help.

Anna · 1 April 2024

★★★★★ 5/5

Trustpilot

Clear

Clear, communicative, helpful. We had Justine Reynolds helping us with viewing and moving beyond towards renting and she was kind, helpful and available for queries throughout the process. Elza Kapitanska has been handling our move and she's been great, clear and communicative and helping make the process as transparent as possible. Great estate agents, would recommend.

Marchie · 2 July 2024

★★★★★ 5/5

Trustpilot

Shoutout to Joel Walton-Laughlin

We were extremely happy with the assistance that Joel Welton-Laughlin provided us. We are first-time renters in the UK, moving from India and Joel helped us throughout the process and answered all our queries patiently. We would gladly refer more prospective tenants to Joel and Keatons for their incredible service.

Aman · 17 March 2026

★★★★★ 5/5

Google

I had the best experience looking for my new home with Matthieu Grimaldi from Keatons Shoreditch. As a black, femme, queer freelancer, it often feels as though you're saying what you want but aren't being listened to or given the opportunity to rise to the occasion. So many times, I would go to an estate agent and after giving my budget etc, never hear back from them because I didn't seem corporate enough and thus didn't seem like I ahd the money. Matthieu was very attentive from the beginning. He reassured me when I felt nervous about checks etc, and worked with me to remedy any issues that may have come up as a hindrance to getting my home. He was very on-hand as I have (recently) had quite an intense schedule and made sure everything happened smoothly. I have already recommended him to many of my friends and would very much reccommend that others seek him out adn work with him too. I am very comfortable and happy in my new home as I write this. Thank you very much, Matthieu and Keaton's shoreditch.

Darkwah · 25 October 2022

★★★★★ 5/5

Google

I cannot thank Jas Singh at Keatons enough for everything. From the moment I met Jas, he was helpful, constructive, straightforward and wonderful! It has been a pleasure going through this process with him, and I feel very fortunate to have met him, and have him oversee everything. The team at Keatons are superb, and super professional. An impressive company, that prioritises and looks after you, and communicates in a helpful, consistent and charming way. Thank you Jas! Thank you Keatons!

Rose · 25 October 2022

★★★★★ 5/5

Google

I recently had the pleasure of being assisted by Marta from Keatons in finding a new home to rent in London, and I couldn’t be more grateful for her support. The process of searching for a rental in London can be incredibly stressful, but Marta made everything feel smooth and manageable. She’s exceptionally professional, proactive, and kind, ensuring that every detail was thoughtfully handled. Marta guided me through a few challenges that arose, always remaining available to answer any questions or requests I had along the way. Her responsiveness and dedication made this my best experience with a letting agent in London so far! I highly recommend Keatons for their professionalism and quality service, and especially Marta, she’s simply the best!

Sara · 4 November 2024

★★★★★ 5/5

Trustpilot

Thanks, Natalie

Natalie Craddock was incredibly helpful to me as a landlord in communicating with my tenant and making sure to efficiently get a lease in place that everyone was happy with. Thanks, Natalie!

Emily · 1 April 2026

★★★★★ 5/5

Trustpilot

Renting Couple

We worked with Luke who has been incredibly helpful in supporting my partner with our offer, discussion with our landlord, as well as the the tenancy agrement. He is quick to get back to us on any questions we might, efficient and really helpful.We also had our initial viewing with Alessandro which was great, loved his honesty and approach.

Navjot · 1 May 2024