The Partnership Guildford reviews

★★★★★ 3/5

Trustpilot

Achieved result but with some anxiety along the way

Everything went well and we were able to do it without delays on the Partnership's side. They were very helpful in answering any questions I had and the response time I got when I asked a question was very quick. However, there were occasions where a deadline was approaching and days went by without an update on how things are going, which I found unsettling, as I had no indication whether we were going to be able to hit the deadline or not. This could be a personal thing, but for me the more information and the more updates - the better.

Nick · 12 October 2022

★★★★★ 5/5

Trustpilot

So impressed by The Partnership!

Really really impressed with The Partnership. They have a really useful portal to show you where you are exactly in the house buying process and communicate with solicitors at any time. A big shoutout to Monica, who was amazing and so helpful, speedy and got my process to completion just in time before the stamp duty changes. Really impressed, will be recommending to people who are buying properties.

Jenna · 11 April 2025

★★★★★ 4/5

Trustpilot

Performance of The Partnership in selling and purchase of properties

We have been very pleased with the service offered by the Partnership both in selling Grangecroft, and in the purchase of 51 St Dominic Close.We have 2 slight niggles:1. There have been three instances where we have received emails telling us that there is a message on the Portal. Upon accessing both Portals and every category within the Portals, there was no message.We are still unsure whether we missed any action, bit as contracts have now been exchanged, we must assume that all is well.2. Whilst waiting to go for Exchange on our purchase, 51 St Dominic Close, the process was held up by the requirement for an IEE certificate on electrics works carried out at the property. The Exchange was held for almost a week, until our Solicitor queried the hold up. When he was told teh hold up was awaiting a copy of an IEE Certificate, he called me and I said proceed with Exchange without the IEE Certificate. I consider that The Partnership should have emailed the question, when I could have saved time and exchanged earlier. I consider that The Partnership should inform their clients when questions are outstanding so a decision can be made as to their importance.

Derek · 22 September 2022

★★★★★ 4/5

Trustpilot

Recommended by a friend, and we agree

The Partnership was recommended by a friend who used their services for the purchase of his property. We were really happy with the service they provided, the office always answered the phone and we were almost always able to talk to the relevant person for our case (or leave a message). Having the online portal is very good as it gives visibility over documents, etc, but we would have liked a call back once in a while and when requested, as there were issues that couldn't be discussed over the portal. They were very thorough with the documentation review, making sure all angles were covered. Alex was always extremely polite and patient when having to explain the process to us and answering all our questions.

Maria · 15 September 2022

★★★★★ 5/5

Trustpilot

Recommended

Rishi was helpful and informative throughout the process. We stuck to clear timelines and our transaction completed as expected. Thank you!

Lucy · 17 September 2025

★★★★★ 5/5

Trustpilot

110% would recommend

The partnership was recommended to us via a friend who used them for their house purchase. They sent updates frequently and the progress and what was needed. The partnership was so impressive on communication with us and the estate agent, the estate agent is now also going to recommend them. Worth the slight increase in price against competition when the service is so clear and easy.

Sammy · 15 October 2025

★★★★★ 2/5

Trustpilot

Frustrating

Buying is frustrating as it is but when your solicitors are slow to respond to emails, never available on phone, its much worst. I had to check my own paperwork to point out some documents were expired. My paperwork wasn't sent in time and if I wasn't chasing it via 3rd party who knows how much longer they would have chased something they never sent to begin with. I was advised I needed certain paperwork and was facing fines and possible refusal of mortgage but turned up I didn't need it after all. And watch out for your bill - I been told sometimes system "automatically" doubles your price on some lines somehow....

Lubi · 17 August 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs.

I think it’s luck for the draw with which solicitor you get.We went with “The Partnership” as my partner recommends them at his work (Estate Agents) to his clients with sales of their properties. We got three quotes initially but decided to go with “The Partnership”… what a mistake. Slow service with majority of questions not answered at all, answered incorrectly or days/weeks to get a response. Our solicitor failed to give us correct information and there were typos, wrong bits of information and numerous issues with the Report on Title despite it taking weeks to put together. There was an problem in the superior lease in regards to the parking space which our solicitor failed to pick up on - we noticed it immediately when getting the Report on Title. We were lucky that my partner has a prior understanding and knowledge of property, ground rent and leaseholds because the number of times we were told the wrong information and only because my partner has this prior knowledge was it questioned and actually turned out to be incorrect what our solicitor had said (aren’t you meant to be the professionals?)The “live” statement is just a way to get more money out of you as you can’t keep a track of what they have added on to your bill. Our overall bill was £800 more than the initial quote and then we were told we had been undercharged for some services so this needed to be corrected therefore costing us more… even though it was their mistake. On the day they wanted our completion funds the amount changed 3 times.. how can you be asking for money but then keep changing the price?!We did raise these issues previously during the process and used the “sad face” button to report the issues but Peter merely responded with generic answers like “we cannot give guarantees”… We have raised it further but yet still waiting to hear back from “The Partnership” as apparently they are reviewing the file… The only positive we have had is Rishi Shah who dealt with the completion stage. He responds quickly and was able to get answers from our solicitor super fast despite us asking the solicitor weeks before and multiple times. Safe to say my partner won’t be recommending them in future in case his clients have to experience what we have.3 weeks after making a complaint still waiting for a reply… they just ignore instead of giving an update.Received Transfer Consent today - date wrong by 2 years and my name spelt incorrectly. I appreciate this document isn't created by Partnership, but come one, they can read can't they and see the errors?! Why not send it back to get it corrected instead of sending it over for me to pick apart. Another example of their lack of care and attention to detail.

Abigail · 9 August 2022

★★★★★ 5/5

Trustpilot

Excellent company and service

From the first communication The Partnership have been both impressive and exemplary. We proceeded based on our initial interactions. Everything moved swiftly and smoothly. Everything is done on line, via their “portal”. A software package that is extremely easy to use and visual so that you can clearly see the whole conveyancing process, where you are in it and what is left to do. You always have a personal contact too. Both my husband and I were texted whenever there was a communication. We could then separately and immediately log in to access latest communication and actions required. Our personal solicitor, Kate Atkinson called us after initial admin and wanted to understand our personal situation, dynamics of chain, any concerns or politics in the chain and what we wanted. Thereafter, we always felt looked after, either by Kate or her assistant, Maria, and responded to in a very timely manner. We have nothing but praise for everyone we dealt with. We looked for a local company, but the reality was that we could have lived anywhere and used them and have indeed recommended to friends who are not local. Thank you The Partnership.

Maria · 29 July 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Dealt with Alex and Sasha, both very helpful, proactive and solution-focused. Highly recommend.

Vicki · 31 October 2025

★★★★★ 5/5

Trustpilot

A first class moving experience

As first time buyers, The Partnership came recommended to us by our mortgage advisor. Not quite knowing what to expect and hearing many stories of challenges in getting to completion, we headed into the unknown with The Partnership. From the moment we got in touch we felt comfortable with our choice. The communications was clear, the portal is fantastic to check on progress and they responded quickly to our many queries. We purchased privately, so together with The Partnership and our seller we had to chase a few times, but they couldn't have done more to help. At one point, we needed to close something quickly and the MD stepped in and called us directly to let us know he'd be personally ensuring closure on the items we needed closed. True to his word, Peter Ambrose followed this up and made sure things were progressing. The legal team of Lee-Anne and Manisha were fantastic. We had lots of questions and they both took the time to answer them and ensure we understood their answers. We never felt like we had to chase too much, but when we needed an update, we got one. The team chased the other side when needed and pushed hard for completion in what is, in these times, pretty rapid timeframes. Oliver stepped in at completion and called us to congratulate us and tell us we could collect the keys to our first home at 11am on the morning of completion. Pricing is clearly laid out and include ALL of the fees you might find "hidden" in other quotes and this allowed us to take better control of our budget as we didn't have any unexpected expenses crop up. I would absolutely recommend The Partnership to anyone looking to buy or sell. We were very nervous about going into a big purchase as FTBs, but this team made it almost seamless. I love the portal and being able to check in 24*7 on where the process is, download your documents and ask questions is fantastic. I don't intend to move again soon, but I'll be using The Partnership again when we remortgage in a few years time!

Andrew · 1 July 2022

★★★★★ 2/5

Trustpilot

Slow response rates to queries and sloppy mistakes

I used the Partnership to help with the purchase of first home. At the start they were very helpful and responsive, but then response rates got really slow. My lawyer was also changed during the middle of the process, without anyone notifying me or receiving an introduction. There was also a lot of errors throughout the process, for example my contract was sent with track changes on and names and addresses were repeatedly spelt wrong. At some points I was waiting over 8 days for a response, despite them priding themselves on saying they reply in 24 hours. The portal is really useful though and its easy to be able to do most things electronically.

Nina · 13 June 2022

★★★★★ 5/5

Trustpilot

Super team

Eloise and team were brilliant in what was a complicated and drawn out sale. They pulled out all the stops to help us complete at short notice, and were very thorough throughout the whole process. Would highly recommend!

Daisy · 8 February 2025

★★★★★ 4/5

Trustpilot

The Partnership was recommended to me

The Partnership was recommended to me. The staff were unfailingly polite. There is a heavy reliance on standard documents but no one takes the time to exclude things that do not relate to the particular contract - in my case estate agents and building society / mortgage provider. Hardly the way to make the customer feel special!I found logging into the portal irritating when often the message was ‘no change’ or ‘thanks for the information’. I do however appreciate that it is for security reasons. Overall my experience was satisfactory.

Barbara · 7 June 2022

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service from The Partnership!Portal: The online portal is well organized and easy to use. I like the user interface which is very friendly and straightforward, and only minimal orientation/ preparation needed at the beginning.Solicitors: Solicitors are the backbone of the service. I'd like to thank Michelle and Kirby for their dedicated work throughout the process. They always handle enquiries with patience and offer professional advices. When encountered with issues (which is inevitable in a such complex process), they'd work with me to solve them in an efficient and effective manner.Supporting functions: Customer support at The Partnership is also amazing. Both pre-deal admin and post-deal assistance have been very helpful. They assure that my case is in the best care possible.I understand that buying or selling a property is a complex and stressful process, and it won't be 100% stress-free no matter what. That being said, to partnering with a good conveyancing firm would largely reduce the amount of stress and anxiety one may have. And The Partnership is definitely the go-to-partner!

Zhang · 17 May 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Efficient, helpful, reliable partners - I loved the weekly updates, it helped me understand the ups and downs of the process. And as I no longer live in the UK, the online platform was great to keep all documents under one roof, and really positive in terms of data privacy. Highly recommended.

Emmanuelle · 27 January 2026

★★★★★ 4/5

Trustpilot

On the whole the process was very…

On the whole the process was very swift, and the communication was very good throughout. The portal was a very useful tool to use, and very beneficial to both parties.We were happy with the service overall. Only one negative arose during the purchase of our house. We were asked to read all the paper work sent to us carefully, and to respond with any query no matter how small.A lot of paperwork and documents were sent to us, which is expected; and as expected, we did our due diligence by reading through the documents thoroughly. Subsequently, several appropriate queries were raised. The response from The Partnership was that we were asking too many questions/questions too detailed, and answering this would incur more time being spent on our case, and therefore potentially being charged at an extra cost. We were very much taken aback and very confused by this response. We were encouraged to read things carefully and question anything we were uncertain of throughout the process. There was no mention of added costs being potentially incurred from asking questions and seeking clarity. There are many legal clauses and terminology used during this process; and to a lay person like me, this needs further explanation. Therefore it is our right to clarify certain aspects, and it’s the duty of the solicitor to respond appropriately to the client. Thankfully we did raise our queries, as there were some incorrect information presented to us. Thankfully our queries were answered sufficiently, without charge; but we shouldn’t feel the need to justify why we are asking valid questions. We are not solicitors, we don’t purchase properties on a monthly basis, and buying a home is a very stressful situation. So therefore it is natural to question what is being sent to us. As previously mentioned, on the whole, we are very pleased with the service provided, and the purchase went through smoothly.I would most likely use The Partnership again; but I am simply expressing my honest opinion. Many thanks

AK · 4 May 2022

★★★★★ 4/5

Trustpilot

Fully recommend The Partnership if you're selling/buying property

Overall, our experience with The Partnership selling our property has been positive. The only reason for not giving a full 5 Stars was there were some issues at the end, which although quickly rectified, were easily avoidable.But we have nothing but praise for the speed, efficiency and most importantly transparency that The Partnership brought to what is always a stressful process. The online portal was a huge part of this and made it very quick and easy to navigate questions/queries and upload information without having to trawl through numerous email messages and email threads. It was also very helpful to see where we were in the process at any point in time.The team overall were responsive and fielded our questions/concerns quickly.Unfortunately, at the completion stage, there was an error on the Financial Statement. There are some very large numbers on that sheet and it could've been easily missed given all the stress around this time. Once we pointed it out, it was corrected but it's a shame that this happened as it was a silly mistake to make (Service charge was added for the remainder of the year POST sale which equated to a few hundred pounds). Obviously, it's a lesson in always checking documents but it's unfortunate that this one slipped through the net.This aside, we would most definitely recommend The Partnership if you are selling/buying a property. Thank you to the team who helped us.

Larissa · 3 May 2022

★★★★★ 5/5

Trustpilot

Monica & Rishabh

Monica Gill and Rishabh were a great help in helping us understand the legal side of purchasing the property. They were always there to help us at any point we didn't understand. Thank you so much for your support and services.

KP · 17 December 2024

★★★★★ 5/5

Trustpilot

The Partnership - highly recommended Conveyancing Lawyers

The Partnership were always available and kept me up to date with regards to the sale of my late fathers property. Any issue I had, no matter how minor, were answered quickly. Queries asked after the Office was closed were always picked up and answered the following day. I have absolutely no issues in recommending this company should you be looking for an honest and open business who are up front with the relevant charges involved with the sale of a property.

TheAaMan · 27 April 2022

★★★★★ 3/5

Trustpilot

Feedback

Leah and Jensee were very prompt in processing all of the checks in a timely manner, the portal was very good for communicating and uploading of documents.I was disappointed we had not been encouraged to go for a survey before proceeding with the searches by the Partnership, upon discovering vast amounts of building works required we had no other choice than to pull out of the purchase. This cost us additional fees from the Partnership that could not have come at a worst time.

Mr · 16 April 2022

★★★★★ 5/5

Trustpilot

Can't help you improve

Dear Partnership,Very boringly I can't give you any suggestions as to how to improve as personally I found your services faultless. Vaishali was friendly, professional, approachable and always available to answer my questions however silly. The portal worked well and was great to see exactly where we were in the process and what was still outstanding.All of the other members of the team that I dealt with were equally professional but importantly easy to deal with.In short I can't speak highly enough about my overall experience.Thank you all,Regards Scottie.

Scottie · 8 April 2022

★★★★★ 5/5

Trustpilot

Great service and communication

Fantastic communication, made the process of buying and selling as smooth as it could be. Always got back to us promptly - although it was rare we’d be reaching out to them anyway as they had everything so under control and provided regular updates. It’s the second time we’ve used The Partnership and would use again without hesitation. Couldn’t recommend Michelle enough - she is always friendly and transparent, gives constructive advice and explains legalities in ways that are easy to understand.

El · 24 March 2022

★★★★★ 5/5

Trustpilot

Excellent start to finish

The Partnership helped me buy a new build in London. They were excellent from start to finish, very responsive and efficient. They use a client web portal that is easy to use and guides you through the whole conveyancing process. Enquires were responded to within 24 hours, and weekly updates provided. From my offer to completion was less than 4 weeks. Special shout out to Liam Landsberg who was great.

Willem · 11 April 2023