The Partnership Guildford reviews

★★★★★ 5/5

Trustpilot

My lead solicitors

My lead solicitors - Alex and Saskia - where always accessible and responsive throughout the process and went above and beyond their scope whenever it was legally possible for them to do so. I have worked with the The Partnership both during the purchase and sale of my property and their client/firm interface is extremely smooth and trackable. I could not recommend them enough.

Ramzi · 28 January 2026

★★★★★ 5/5

Trustpilot

A quality service at a fair price. Definitely reduced the stress around conveyancing for us.

In the past 2 years both my children have bought houses and I have sold a house using The Partnership. My daughter originally did her research and after comparing reviews and costs decided The Partnership provided a good quality service at a fair price. Our experience across three transactions has been very good. The technology they use supports and directs the process and provides visibility every step of the way. I had no problem speaking to a human being when necessary, which is critical. I would say that while everything is going smoothly the process simply moves forwards without needing much intervention. However when legally tricky issues arise the purchaser or seller needs to proactively intervene to work with the lawyers and their assistants to resolve them. A couple of times I would have liked to have seen a more proactive approach from my team in response to problems, but this is only a minor criticism. Buying or selling a house is a stressful and unfamiliar process. You can easily minimise your problems by paying for a quality service … and the Partnership has delivered a quality service 3 times in the last 2 years for our family.

Ian · 26 August 2025

★★★★★ 5/5

Trustpilot

Overall great service

Overall great service. We worked with Charlotte and Steven, they were communicative and always available on call to speak.

SS · 23 December 2025

★★★★★ 3/5

Trustpilot

Thorough but laking tenacity and creativity

I think you were thorough and did eventually get the job done. My sale/purchase was not of the 'cookie cutter' variety and that required a response that was also outside the box. If everything is standard and you need all you legal t's crossed and i's dotted, you are fine. But when it goes in a slightly different direction there didn't seem to be the capability, nor the know how, to deal with the unexpected.

Heath · 7 October 2025

★★★★★ 5/5

Trustpilot

Excellent professional and efficient service

Excellent, professional and efficient service throughout the transaction. The solicitor handled everything very smoothly and was proactive in spotting and explaining potential issues within the leasehold information, which gave me real confidence as a buyer. Communication was clear, timely and practical, and the whole process felt well-managed from start to finish. Highly recommended for anyone looking for a reliable and detail-focused conveyancing solicitor.

Jie · 24 January 2026

★★★★★ 5/5

Trustpilot

Very professional

Abi and Saskia kept me updated throughout the process, and always responded to my questions in a timely manner. I am a first time home buyer and Abi was very patient and explained everything in detail to me. She was also professional and thorough in her work. I felt reassured that I could depend on her knowledge, experience and advice on a matter that I am totally unfamiliar with.

Robyn · 29 February 2024

★★★★★ 5/5

Trustpilot

Friendly and Professional

The team at The Partnership were excellent. Pleasant and professional. They showed great patience, and were empathetic concerning my anxiety. They also dealt with the challenges presented working in different time zones. Thank you for doing a great job

Mark · 26 July 2026

★★★★★ 4/5

Trustpilot

Communication was regular

Communication was regular and the portal was very easy to use. The only issue was when the transfer of equity took place I received a call telling me the amount I would receive was considerably less than agreed, which caused me to panic and I assumed I would loose the house purchase. This was a complete error and I don’t know why I was called before the facts were throughly checked. This would have saved a lot of upset and frustration. This is my only negative feedback and why I haven’t given a 5/5.

Hannah · 30 July 2025

★★★★★ 5/5

Trustpilot

Great service, super helpful!

Rishi and Ryan were super helpful during the transaction. They were both responsive and very patient, answering all of our questions about various stages of transaction. Also the app is very useful and clearly shows all the steps and details about what needs to be done at different stages. Would definitely recommend The Partnership to other friends.

Vanessa · 4 September 2024

★★★★★ 5/5

Trustpilot

Everything was seamless

Everything was seamless. Communication was always very quick as there would always be someone working on the case in the event of any holidays. The online portal for all documents was so helpful, as well as streamlining all messages and information in one place. The summary was also extremely helpful to know where you were in the process and what had been done. Highly recommend

Customer · 10 April 2024

★★★★★ 2/5

Trustpilot

Total stressful mess for the first time buyers

Partnership was a recommended solicitor to us and although they haven't done much for the first 3 months, later they bombarded us with the messages. Although they raised very valuable questions with sellers solicitor, after our main solicitor went on holidays it was just a mess. Every document has got mistakes, there was discrepancy with the property's address, they asked for additional money, didn't get fully familiar with our case and all the time just gave us a lame excuse of the solicitor being away. It made buying our first property such a horrible, stressful experience that by getting to completion, we were genuinely in tears.

Katarina · 24 July 2025

★★★★★ 1/5

Trustpilot

Second time I have used the…

Second time I have used the Partnership. I won’t be using again. Lie about where they are in the process, idle and need constant chasing. Expensive and not worth the money spent on them. I did a private purchase with a family member, so was able to get direct contact to the other solicitor. Constant lies. Called them out many times. Won’t use them again.

Trent · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, Michelle is very helpful and knowledgeable. Her professionalism and knowledge of the conveyancing process make you feel you are in good hands. She looked at every detail and produced a thorough report that gave us a comprehensive understanding of the purchase. I highly recommend working with Michelle R.

Nadia · 22 November 2024

★★★★★ 4/5

Trustpilot

Great service and very responsive.

Great service and very responsive.I have recently purchased a property with support from The Partnership. They were really responsive never taking more than 24h to reply to my queries. The website was really helpful allowing for very easy access to documents and allowing me to follow every step of the process.There were a few moments when I thought the information given to me was a bit too general and not focused on my case which led to the process being delayed a bit. They don't offer support with lease extensions so if that's something you need then I would recommend solicitors that offer support for the purchase and the lease extension.Overall I had a great experience and would highly recommend them.

Leo · 8 February 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Selling a property can be stressful........ However 'The Partnership' as recommended by our Estate Agents Bournes, offered a fantastic service. They 'held our hand' from start to finish, with phone calls from real people when required. In addition, they provided a weekly update via their online portal, so we knew what was happening. Fees agreed beforehand, and kept to, with no surprises. Can't recommend them highly enough.

Chris · 14 November 2025

★★★★★ 5/5

Trustpilot

Excellent Communication

The online portal is excellent, and up to date. The communication was superb. We had a particularly tricky conveyancing process, due to issues outside our and The Partnership's control, but they kept us up to date, and reassured us when we were getting stressed out. We always felt in safe hands even during the more difficult aspects of the transactions thanks to Michelle and Joseph.

Val · 27 February 2024

★★★★★ 5/5

Trustpilot

Excellent Service from a Professional and Supportive Team

I had a very positive experience with the team throughout my property purchase. Faisal provided clear legal advice and guided me with confidence through the more complex parts of the process. Zoe was always helpful and prompt in her communication, making sure everything was on track from a client service perspective. Megan and the completion team handled the final stages with great efficiency and professionalism.

Fabio · 16 June 2025

★★★★★ 1/5

Trustpilot

I would not use The Partnership again

The Partnership were a recommended conveyancer through the YourKeys system for new build properties. Their quote was one of the more expensive ones I received but I chose to go with this recommendation due to the great reviews on TrustPilot and the fact that the company was also completing other purchases in the same building, hence I was hoping for a quick and efficient service. Hopefully my experience is an outlier based on reviews, but the experience fell well below expectations.Having a dedicated portal for communications and uploading documents is great and all solicitors should be utilising something similar as email is not secure. However, there seems to be a disconnect between the portal and the solicitors using it, which is disappointing given that the portal is a key selling point for the business. Communication was poor as my solicitors didn't seem to keep good track of messages and the documents/enquiries sections weren't properly updated.I only had a vague idea of what was going on behind the scenes most of the time as almost all messages from the solicitors were generic automated updates. Each update had a small message at the bottom encouraging me to get in contact with any questions no matter how small and messages are meant to be responded to within 1-2 days. However, most responses to my questions took significantly longer or sometimes I received no response at all. Communications weren't well structured and sometimes important things were shoehorned into the automatic weekly updates. The Partnership branded template letter style documents were used but there was little effort to tailor these to specific cases so they often contained useless or potentially confusing information. There was also a case of changes being made to the contract based on my queries but I was just shovelled a new contract with no explanation of what had changed or response to my actual query. I received no report or communications of enquiries the solicitors made to the seller. Via phone repsonses were slightly better but this completely defeats the purpose of the audit trail from the portal.Between exchange and completion I received no communications (other than being asked for a document I'd already provided), which led to me calling up the day before completion (I called the day previous too but received no call back) to work out what was going on and how much money I needed to send to ensure completion could occur. Some clear communication here would have avoided unneccesasary stress. I will say that the day of completion was very slick and handled well. The poor communication led to further issues when the solicitor explcitily asked for original form ID to be sent. I sent my ID via Royal Mail special delivery with the expectation that it would be returned. However, when I asked for it to be returned my first request was completely ignored. After my second request I got the response that The Partnership never had any record of holding my ID, despite using other important documents that I sent in the same envelople during the process and me sending a message on the day of delivery outlining what to expect in the envelope. This data breach raises alarms around the company's data processing controls and I barely received an apology, let alone any offer to pay for a replacement ID.There were quite a few errors that I noticed from The Partnership along the way that should have been picked up e.g. wrong remaining years in the lease, missing documents, errors in the statement of funds that would have led to me being overcharged. There were also errors in the application for authority to exchange sent to Help-to-Buy which caused delays. I had very little confidence in the work performed and generally felt that I had to check documents multiple times for errors.Some of these issues could be explained by a lack of continuity on my case as multiple different solicitors, assitants and other staff worked on the case, including a complete change of the solicitor team at one point without any communication. Or potentially solicitors having too many cases to work through. Obviously I can't see what goes on behind the scenes but the picture that I saw as a client was not good.The process overall took over 5 months for a new build with no chain and with the solicitor potentially having seen the contracts/search results before for other properties in the building. Granted, a few weeks of this were out of The Partnership's control, but otherwise I don't know why the process took so long.Edit 03/01: I never did receive a follow-up response from the Partnership on this

Craig · 3 January 2023

★★★★★ 3/5

Trustpilot

Not bad but not good.

Having to use a non-user friendly portal that has many bugs. Virtually no explanations on how to use the portal. Uninformative reports. Most expensive solicitors in the area based on initial quotes. If it wasn't for the intervention of Faisal (thank you) giving regular detailed updates and guidance after I raised my concerns I would have moved to another company.

Simon · 5 January 2026

★★★★★ 1/5

Trustpilot

Very unhappy with the service

Portal was very hard to use. Couldn’t find past information easily. Past documents were not easy to find to refer back to queries. The team were In apt at finding the correct information and telling us what problems were going on, so we had to phone to ask then find the correct information and give to them. Unavailable on the phone many times and hardly any calls back. Only chased when prompted by us. A lot of time wasted sending emails to wrong people. Also no updates unless asked for then again nothing to report. Very unhappy with the team and would never recommend or use them again.

Meenakshi · 9 December 2022

★★★★★ 5/5

Trustpilot

We had a very good experience with this…

We had a very good experience with this Solicitor. We would recommend them to all our friends and family looking for a solicitor. Portal is great and the communication was excellent. If you called up someone would answer within 5 seconds and you can always speak to your solicitor. The one and only fault we could find would be for the solicitors to communicate better with eachother on each stage of hand over. Overall they did a super efficient job and were very helpful to us!

Tee · 7 December 2022

★★★★★ 5/5

Trustpilot

Fabulous Service, and a SUPERB TEAM!!!

Without any doubt, the best, most competitive and brilliant conveyancing services you will find in the UK. Cannot speak highly enough about the team, especially Rishi, Matt and Catherine and of course the management, Sarah and Peter. Thank you again, not for the first time, you made the whole process easy, stress free, and remarkably good value. Forget the traditional route, this is the way to go. I just wish they would also do commercial property deals.Very best and thank you.

Alexander · 6 December 2022

★★★★★ 5/5

Trustpilot

Highly recommended

From start to finish The Partnership have been efficient, friendly and professional. I worked with Vaishali and Prab and they were fantastic. Their portal is such a fantastic tool they have to keep all parties involved and informed of what is currently taking place. This is my second time in using their services and they have maintained very high standards throughout. I would not hesitate in recommending them to family and friends.

Dolly · 21 July 2023

★★★★★ 3/5

Trustpilot

Mixed feelings

Although it's my third time in using The Partnership, I found that in my latest experience that their communication could be very poor at times, and very rarely recieved a telephone call during the 23 week process. Although they were very polite they didn't seem overly proactive when trying to resolve issues that had arisen during the sale of the property.

Carolyn · 12 December 2025