The Partnership reviews

★★★★★ 5/5

Trustpilot

Impressive customer service and easy to use portal

I was very impressed by the service received from the Partnership throughout my transaction. Their portal is really easy to use and was an efficient way to communicate with those handling the transaction and to send/receive documents.The customer service we received from Bethany and Zoe was also of a high standard - they were always available to speak when needed and responded to any queries clearly and promptly. This was really appreciated and reduced any stress as we approached exchange and completion.

Richard · 13 June 2024

★★★★★ 5/5

Trustpilot

I found the partnership very efficient…

I found the partnership very efficient and easy to deal with and their Portal was excellent, I would highly recommend using them for house sales

Mr · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Scarlett & Faisal

Excellent service from Scarlett, Faisal and the team. The online portal used is excellent and the response rates from the team are top notch. Thank you everyone!

David · 13 February 2026

★★★★★ 4/5

Trustpilot

Overall - great experience.

Initially the comms and responsiveness was not great. However, after addressing that, things improved dramatically and I felt I was heard and mattered to them as a client. Not the cheapest conveyance solicitors but I was glad a paid the extra. The rest of the experience was excellent. The portal was easy to use and kept us abreast of current status at all times. Would I use them again? Definitely!

Chris · 25 March 2026

★★★★★ 5/5

Trustpilot

Exceptional service when it really mattered

Review: I’ve used The Partnership several times now, most recently for the purchase of Wharfdale, and they continue to be excellent. The whole team are experienced, approachable, and a real pleasure to deal with. Communication is clear, nothing feels like too much trouble, and their online portal makes the whole process far easier than traditional post. I’m especially grateful to Ismail and Max, who were calm, patient, and hugely supportive when last-minute issues arose, stepping in at the eleventh hour to exchange and complete within just two days. I wouldn’t hesitate to recommend them.

Peter · 28 December 2025

★★★★★ 5/5

Trustpilot

First Time Buyer

Buying your first home is such a daunting process, but the team at The Partnership have been amazing throughout! I honestly don’t know what I would have done without them. I really found the online portable helpful and easy to use and also the communication during the whole process can not be faulted at all. Thank you for all of your help, expertise and advice, and for ensuring that I was able to complete on my first ever home! Also an extra thank you to Ellie for all the phone calls, chats and making me smile through the harder moments!

Sarah-Jane · 5 April 2024

★★★★★ 5/5

Trustpilot

Great customer service backed by an excellent online customer portal.

The Partnership gave us great customer service during our property sale. We had regular communication and prompt responses from both lawyer and assistants over the online portal messaging system. This online portal has been exceptionally well designed so that you can clearly see each stage of the process and exactly what the current status of your sale is at anytime. This transparency greatly reduced the stress for us of the sometimes protracted property sale process. Our thanks to Kim, Louis and The Partnership.

Evan · 3 April 2024

★★★★★ 5/5

Trustpilot

Great and consistent communication!

The team at the Partnership was great in the sale of my property and the purchase of a new house. The consistently kept me updated and responded quick to messages in their portal. I knew at every moment where I was in the process, what needed to be done, and if anything was required on my part. It enabled me to move quickly when I needed to, or wait in other times. They effectively worked with estates agents and were extremely pragmatic up until the point of completion. I could also pick up the phone at any time and speak to a member of the team. All in all, it was a great experience and made quite a lengthy transaction smooth.

Tayo · 16 December 2025

★★★★★ 5/5

Trustpilot

Genuinely great experience and VFM overall

We had a genuinely great experience buying our property with the support of The Partnership.I have used various conveyancing services over the years and this stood out for the following reasons:- Clear costings up front- Really useful app that showed you where everything was progressing, what remained outstanding and the estimated days needed for each action- Swift response to my emails, usually within the hour - The few times I needed to speak to someone specific they were available on the phone immediately- The overall process was much quicker then guided dates, which I put down to the swift action of the Partnership.A huge thanks to Kim, Louis & Zain - you made this a pretty painless experience.For those wondering whether using this company is worth the extra few pounds they charge my advice is yes, well worth it, I was in two minds but when I saw the overall feedback on their services I could understand it was VFM.

Gemma · 18 March 2024

★★★★★ 2/5

Trustpilot

First time buyers should avoid

First time buyers should avoid these solicitors, if I wouldn't have knowledgeable friends who have gone through this process I would have been royally screwed in every aspect of the sale. Instead of reviewing documents and sending as they come, I had to wait more than 2 months for them to be sent over to me for review with an ultimatum from the seller to review 30 documents in 4 days. Issues/typos found in documents are not disclosed at the delivery, wrong address and wrong property price on contracts and lease. Based on the service they provided, I believe I overpaid by at least 50% and still would have gotten the same experience or better.

Silvestrs · 3 December 2025

★★★★★ 5/5

Trustpilot

Brilliant from The Partnership

Everyone at The Partnership has been incredibly supportive throughout this whole process. It was 12 weeks from start to finish. Communication has been clear and regular, and as a first time homebuyer they have all been very understanding of my lack of understanding of the process and have all answered my queries respectfully and in good time.Special thanks to Ronnie and Vaishali who pursued this as efficiently as possible with me and the other solicitors involved. Their advice was sound and much appreciated at each stage.Thanks as well to Ryan for getting this over the line.

Patrick · 21 February 2024

★★★★★ 1/5

Trustpilot

We don't mind our three conveyances…

We don't mind our three conveyances being handled by unqualified trainees, as long as they get the job done. We are moving into temporary accommodation on Friday 20 June, in order to secure our sale of one property. My husband's property, which you are also handling has taken far longer than necessary. Our purchase of our onward property is a complete nightmare due to our sellers* onward purchase being subject to probate, about which we were uninformed about for 3.5 months after our offer was accepted. Estate agents, Bourne claimed all solicitors were informed from the outset. Your lawyers handling our converyance claim they did not know about it, before informing us. Whether this is true or not we have know way of knowing, as we have no evidence as to when The Partnership were informed about the probate situation or any audit trail. We suspect the trainees handling our conveyances are overworked, as we have received communcations at weekends and late at night. One of the apparent *team leaders*, who we asked for comments on the situation Bourne (estate agents) have created by withholding knowledge of the probate, his response was "have a look at the contract you have with Bourne". Our only contract with Bourne was connected to our sale, obviously, and not our purchase, we are not stupid, but it made us consider whether you, The Partnership, and Bourne, who recommended your services to us, have too close a relationship - we don't feel you are supporting us sufficiently.

Sarah · 16 June 2025

★★★★★ 5/5

Trustpilot

Very pleased. Excellent

Very pleased. Monica and Rishab were always helpful, quick and professional. The portal is fantastic to keep me informed with stage, enabling me to see what actions I need to take and what the sellers and buyers need to do. Geto in completion department is great too. I sold and was buying another property. I then was buying a different t property. The whole experience with The Partnership has been brilliant. Thank you so much. I will definitely use again and I recommend them highly.

Nina · 13 June 2025

★★★★★ 5/5

Trustpilot

First time buyers

We are first time buyers.So we had a lot of questions and not much knowledge about the details of the processThe partnership team addressed all our concerns answered promptly our questions in details.Kept us well informed on where we stand in the process. Immediate notification when updates available.The portal is informative with progress pie indicating exactly at what stage is the process with ETAsWe worked with Michelle, Joseph and Matt. All were professional and very helpful.

Rami · 30 April 2024

★★★★★ 2/5

Trustpilot

Could have been better

We found having to do everything via the app clunky and impersonal. We could speak to people on the phone or email but when we emailed documents we were told they had to go via the app. The fees we had paid for our initial sale that fell through we felt were not clearly recorded to move across to the sale that subsequently completed leading to a lot of confusion. Some fees were incorrectly double counted and we had to ask for them to be reimbursed which they were. In a positive note our questions were responded to quickly and once we got used to the app it became easier.

Stacey · 21 November 2025

★★★★★ 5/5

Trustpilot

First time buyer experience

As a first time buyer, one of the things that made a difference with The Partnership was their online portal. We were able to see exactly through the Summary screen what has been done and what will be the next steps. Sending a message including attachments and getting a quick response is also easy and the billing is transparent as there is a statement available online. We would like to thank Helen our solicitor and all the assistants who helped us during this process. And after completion, Daria also helped us with our enquiry. We recommend The Partnership for any first time buyers like us.

May · 2 February 2024

★★★★★ 3/5

Trustpilot

I did not like the portal system or the…

I did not like the portal system or the reliance on special deliveries and would have preferred more direct communication by email with your staff. The weekly updates were not always sent on a weekly basis, and some of the requests were confusing to someone like me who is not used to dealing with such matters. And finally, to send a message through the portal on the day before completion to request the TR1 forms by special delivery when they had been sent a few weeks previously to your office was careless.

SIMON · 19 November 2025

★★★★★ 1/5

Trustpilot

Bullies who took me to court and lost

I used the partnership to purchase my first house which started in December 2021 and I write this today Jan 2024 having finally received the land registry completion of registration letter. I am not impressed at all and will never use or recommend them to anyone. They were slow and inefficient but my main complaint is that when I received my final bill I found £280 worth of charges that weren't reflected on their initial quote, when I queried this they agreed they shouldn't have been there and removed the charges.I then paid my bill full and final but 3 months after completion I got a letter from The Partnership asking for another £177 then 6 months later this went up to £183. I explained I wouldn't be paying anymore unjustified charges. Emails went back and forth until they took it upon themselves to try bully tack ticks and take me to court for the money to which the outcome was that I wasn't to pay them. They finally sent me an email today to say that the application to land registry is finally complete. Complete Joke, use someone else!

Woodside · 24 January 2024

★★★★★ 5/5

Trustpilot

5* Service All Day Long

I have recently sold my 7th property over a period of 34 years and have had 'patchy' experiences with conveyancers throughout; the bar was pretty low.I was advised to use The Partnership through my estate agent and just went with it - thinking if they were as bad as what I have experienced before, I would raise it with them. It was the best recommendation they could have made! From the moment I registered with The Partnership, my experience has been amazing; the professionalism, communication, empathy, conscientiousness.. I just can't say enough. The process was made so much easier with the Portal, which is brilliant, keeping me updated on the process in real time. I received an update every Monday of how things were proceeding - such a reassuring provision when you're stressing about the speed things are taking. Any question I asked was responded to within the hour. The team working with me were wonderful, particularly Nicole and Alisha - speaking to me like a human being, explaining any hiccups and supporting me through negotiations. I cannot fault the service I received and am eternally grateful to have been carried through this process in the hands of consummate professionals. Will use again, without a hesitation of a doubt.

Bridget · 22 January 2024

★★★★★ 5/5

Trustpilot

Immensely helpful, fully transparent, exemplary service. Five stars all round!

The Partnership have been absolutely fantastic throughout the whole house selling / purchasing process. Jayraj, Alex and Megan have been so communicative and helpful and response times were impressively quick! The status pie chart is a fantastically helpful tool; in fact the whole portal system is brilliant and made everything very transparent and clear. We’ve already recommended The Partnership to friends and family, and will continue to do so. Cannot fault the experience at all. Thank you all so much!

Rachel · 10 November 2025

★★★★★ 5/5

Trustpilot

Excellent Service from Start to Finish

I cannot recommend Partnership highly enough. They were friendly, approachable, and explained everything clearly. Alex and Saskia kept us updated at every stage. They handled our case with professionalism.

Bota · 5 December 2025

★★★★★ 2/5

Trustpilot

Frustrating process, poor communication and outdated portal

We were first-time buyers and our purchase fell through. The property had serious problems, but the process with The Partnership was frustrating. We felt we had to be the ones to spot all the risks. When we asked for clear advice on complex legal issues (like a missing Wayleave Agreement), we got definitions, not a real explanation of what it meant for us. We had to push constantly. They gave us wrong information that hurt our negotiations. We were told indemnity insurance for a Party Wall issue wasn't available, so we argued that point with the seller. Weeks later, a quote for that exact policy just silently appeared from them. It made us look foolish. They also ignored some specific questions we asked. The whole thing was slow. They sent enquiries rarely and in big batches, which dragged the process out for months and made the seller think we were messing them around. The client portal is outdated, clunky, and makes tracking difficult. While we avoided buying a problematic property, it felt largely due to our own diligence, not the firm's proactive guidance. The service lacked clear advice, accuracy, and efficiency.

Max · 5 November 2025

★★★★★ 5/5

Trustpilot

The team delivered excellent results…

The team delivered excellent results within a very short timeframe without compromising on quality. They were highly professional, and clear in their communication throughout the entire process. Their efficiency and attention to detail gave us complete confidence at every stage. I would highly recommend this firm to anyone looking for reliable and high-quality legal support. Liam, Katie, and the entire team have been very supportive, diligent, and highly responsive throughout all process.

Ismail · 13 January 2026

★★★★★ 5/5

Trustpilot

Extremely difficult sale.

I have just completed on a 7 month sale ordeal. With a very difficult buyer and who had enlisted an even more pedantic solicitor. I have used the Partnership a few times now and it is really important you get a good Legal Assistant as they do most of the day to day work.In that regard I was very luck to have Patrycja Zacharek. She kept pushing the sale along with all the parties involved and kept her patience with some very difficult people. All the time keeping me informed almost daily of ever twist and turn. Often working late. A big thank you to Patrycja.

Iain · 5 December 2023