Every review we hold for the Guildford office, from every platform, shown as written. First names only.
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5/5
TrustpilotWe had a great experience with Theβ¦
We had a great experience with The Partnership and found their Portal system easy to understand and very useful. They were quick to respond and encouraged us to get in touch over every small query which helped ease us through an otherwise stressful process. Always polite and friendly, couldnβt have asked for a better experience ! Would recommend, special thanks to Ismail and Alex !
Michelle Β· 8 June 2023
Agent replied Β· 15 October 2024
Thank you very much Michelle for taking the time to leave us this great review! Itβs always amazing to hear when clients love our portal and Ismail and Alex will be delighted to know they eased you through your purchase. It can be stressful, but weβll always be more than happy to help.Illy Hanbury-Hughes, Marketing Assistant
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5/5
TrustpilotExcellent service
The online portal you use works very well,the entire process of buying our home was made so much easier. Everyone who worked on this project was very prompt and professional, especially Maria and Oli. I would recommend The Partnership to my friends, thanks to you everything was surprisingly stress-free.Thank you very much for your commitment and effort!
Ioana Β· 26 December 2023
Agent replied Β· 15 October 2024
Thank you very much Ioana for this glowing review! Maria and Oli will be thrilled to read your kind comments and it's wonderful to hear that you found our Client Portal to be so handy too.We're grateful for your recommendations and are of course always happy to help.Illy Hanbury-Hughes, Marketing Assistant
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5/5
TrustpilotVery Efficient
Very Efficient
This is the second time I have used them in a year
I was kept informed throughout the process
Using the portal is very easy and the best way to keep in contact ask any questions, they reply quickly.
The estate agent was very impressed too.
Mrs Β· 23 January 2026
Agent replied Β· 21 August 2025
Thank you for taking the time to leave us a kind review! We're so glad to hear you had a great experience working with us, and that we were able to keep you fully informed throughout.
Please don't hesitate to get in touch if we can help further.
Jamie-Ann Rogers, Marketing Assistant
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5/5
TrustpilotFirst time purchasing a freeholdβ¦
First time purchasing a freehold property in England and they made it really simple for me to understand and Helen and Zoe were very helpful and quick to respond to all my queries.The graphical pie chart representation on the website showing what is done and what is remaining was also really helpful .I would definite recommend them and will use them again if needed.
Farid Β· 21 June 2023
Agent replied Β· 15 October 2024
Thank you very much Farid for taking the time to write this amazing review. Purchasing a property can be a confusing process at times but we are thrilled to hear Helen and Zoe made it so simple for you to understand!We are grateful for your recommendations and are always happy to help.Illy Hanbury-Hughes, Marketing Assistant
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5/5
TrustpilotHighly recommended property surveyors
A friend referred me to The Partnership and I am so glad I went with them. The online workflow tool, the messaging system and the e-documentation made the process of house purchase simple, convenient and transparent. Nabil Shah and his team Steven Rolt were professional, responsive and helpful. The only times I had to speak to them was before completion and even then it was easy to get through to them. Thank you to Nabil and team for supporting me with my first house purchase. It'll always be memorable. I highly recommend the team and the the firm.
SE Β· 6 August 2021
Agent replied Β· 15 October 2024
Dear Sowmya,Thanks so much for your review. Delighted to hear you had a great experience with Nabil and Steven and found the portal so useful. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
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5/5
TrustpilotGreat Teamwork - Thank you !
I've worked with The Partnership on several occasions and always find the team contactable, reliable and hardworking. We've recently closed on a Β£2.25m purchase and the company handled everything smoothly. A huge thank you to Kaitlin and Buddhima Herath.
Carlo Β· 5 November 2024
Agent replied Β· 8 November 2024
Thank you for the kind words, Carlo! Your feedback has already been passed on to Buddhima and Kaitlin, so thank you very much! We always want to make sure our communication is top tier, so it's incredible to hear that has been the case each time you've worked with us! We hope to work with you again soon - please don't hesitate to get in touch.Jamie-Ann Rogers, Marketing Assistant
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5/5
TrustpilotOutstanding service
The Partnership dealt with the sale of my property and the whole process was dealt with professionally and ease on their part. I was kept updated from start to finish and had everything explained to me every step of the way. I would recommend them to anyone and if needed use them again.
Sue Β· 4 December 2025
Agent replied Β· 6 December 2025
Thank you for the kind review! We're so glad to hear you had a great experience working with us, and that we were able to keep you up to date and informed throughout the process.
Please don't hesitate to get in touch if we can help further.
Jamie-Ann Rogers, Marketing Assistant
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5/5
TrustpilotHighly Recommend!
Always available, always helpful, understood our interest in progressing relatively quickly. Helped us navigate the various nuances and complexities. A smooth process on the whole - definitely felt like we had someone really looking out for us. Special shout out to Christina who managed most of our sale. Thank you!!
Sebastian Β· 1 May 2024
Agent replied Β· 15 October 2024
Thank you Sebastian for this glowing review! It's fantastic to hear that you experienced such great service from your legal team. I know Christina will be so pleased to see her special mention too.We're always here if you need us again in the future.Illy Hanbury-Hughes, Marketing Assistant
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5/5
TrustpilotThe heartbeat type messages at theβ¦
The heartbeat type messages at the start of each week every Monday was very much appreciated as the beginning of the chain had some communication breakdowns that delayed the exchanging of contracts.
Martin Β· 10 February 2025
Agent replied Β· 15 October 2024
Martin, thank you for taking the time to leave us a review! We're glad to hear that our weekly updates were appreciated - we want to make sure we communicate as much as possible in order to keep you in the loop throughout your case. If we can help further in the future, please don't hesitate to get in touch!Jamie-Ann Rogers, Marketing Assistant
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5/5
TrustpilotProfessional, well organised, always apprachable, Top service
Big thanks to Lilian Goodwin and Hirakshi Shajpal for completing the conveyancing process of my property purchase. Both were very approachable and always answered the calls when I had queries and also replied to my queries on the portal within 2hrs. They made sure every minor aspect was covered in the process. Though the seller's solicitor and landlord's solicitor were unwilling to provide some documents, Lilian made sure all the relevant paperwork was done in the right way without budging to their pressure. The Partnership portal was amazing and easy to use. You have all the conversations, documents and statements at one place. It helped in keeping the whole process transparent. I highly recommend this law firm.
Kiran Β· 9 July 2021
Agent replied Β· 15 October 2024
Dear Kiran, Thanks so much for your wonderful review. Pleased to hear you had such a great experience with Lilian and Hirakshi and found the portal efficient and easy to use. We are grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
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5/5
TrustpilotThe Partnership offers a service thatβ¦is second to none
The Partnership offers a service that is second to none, regular updates are available every week and the lawyers liase with all parties. Amna and Abida were brilliant and thank you Abida for always cheering me up when I needed it π. I have used the Partnership prior to this transaction but on my last purchase used another conveyancer which proved disappointing ... I would not hesitate to use them again and recommend to family and friends. Thank you also to Liam in the Completion team
Karen Β· 9 July 2021
Agent replied Β· 15 October 2024
Dear KarenDelighted to hear you had such a great experience with Amna and Abida and felt informed throughout. Grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
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5/5
TrustpilotGreat experience with flat purchase
Liam and Katie were very communicative throughout the process and it made the home-buying experience less stressful. They were able to explain issues in a clear way and I felt secure in proceeding with the purchase. The portal was a great way to stay up-to-date on everything, and many many thanks to the group for making some tight deadlines!
Petrina Β· 14 April 2025
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5/5
TrustpilotThe Partnership were fantastic
The Partnership were fantastic, I would definitely recommend them. From beginning to end I felt looked after. Ava was great in the beginning and then it was passed to Ismail. Ismail worked so hard to coordinate two house sales and two house purchases to go through on the same day, as well as catch the stamp duty, a tall order and he achieved it all! He was always at the end of the phone if need be or literally as I pressed send on my email he had a reply straight back to me. Ismail was patient and calm and made me feel as if I was his only client, at what must have been one of the busiest times for him. Absolute excellent service, I can't thank him enough. Aurelia was also excellent. Everyone I dealt with made me feel confident that things were getting done. This is one firm of Solicitors that you don't have to chase, unheard of lol. The portal is user friendly and the pie chart is great at keeping you up to date on the sale and purchase of your property. I can't recommend this company enough.
Yvonne Β· 6 July 2021
Agent replied Β· 15 October 2024
Dear Yvonne, Thank you so much for taking the time to leave such a lovely review. Aurelia and Ismail will be so thrilled with your feedback. Delighted to hear you had such a great experience with the team throughout your transaction and found the portal helpful. We are so grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
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5/5
TrustpilotThe team at the Partnership help us sell our flat.
The team at the Partnership help us sell our flat and were totally professional, responsive and communicative throughout. Particular thanks to Ryan who was our key contact and made the experience a positive one from our perspective.
David Β· 29 November 2024
Agent replied Β· 3 December 2024
David and Lynn, thank for you the kind review! We're glad to hear you had a great experience working with us. With our secure portal, communication is made easier than ever, and we're happy to know that was the case for you!Please don't hesitate to contact us if you need anything else in the future!Jamie-Ann Rogers, Marketing Assistant
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5/5
TrustpilotMichelle Ryan and team.
Michelle Ryan, Patience Kpor and everyone on the team are just fantastic. As nervous first time buyers, our case, from start to finish was handled with such care and attention. Michelle is nothing short of a miracle worker. We completed within a very tight deadline and we couldn't be more thankful. I would have no hesitation recommending The Partnership.
Emma Β· 11 April 2025
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1/5
TrustpilotThe worst experience ever with Hennaβ¦
The worst experience ever with Henna Yousaf! I'm appalled at the company's lack of professionalism and competence. Henna was representing the purchaser when I was selling my property. Wasted a lot of time and not respecting any of the exchange dates made, not even the one she chose herself. Absolute joke of a firm and solicitor.Donβt remove my review, others must be warned
KU Β· 24 June 2023
Agent replied Β· 15 October 2024
We understand that you may have encountered difficulties during the process of selling your property, however, as you have pointed out you are not our client, and therefore, we are unable to comment on or address your specific experience. Tracy Holland Sales and Marketing Director
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5/5
TrustpilotAmazing people and service!
This was my first experience of buying a property, which as most will agree, is mega stressful. But The Partnership made it so much easier, I cannot recommend them enough!!Theyβre highly communicative and knowledgable, always available, empathetic, their platform is great as it really helps you to track the progress of your sale / purchase and I really do think what they charge is fair. We mainly worked with Nabil, Steve and Anna, but to be honest, theyβre all great!! Super professional and always really helpful. Amazing company, service and people!!!
Adam Β· 2 June 2021
Agent replied Β· 16 October 2024
Dear AdamWe'd definitely agree with you that buying a property is extremely stressful - especially when tying in a sale like you did as well!These sorts of comments really make a huge difference to my colleagues - I know that Nabil and Steve ( and of course Anna in completions) will be absolutely delighted to receive this.Hope that everything went alright with your move!Peter AmbroseManaging Director
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5/5
TrustpilotGreat efficient service
Great efficient service from the partnership. We've just completed with them for a property sale and would highly recommend. The portal is amazing at keeping you informed at every step, giving you details of what's next and handy that all documents and messages are in one place. I was worried that because of this it may be tricky to get hold of someone on the phone and there would be a push to online. But as my insecurities rose towards the end of the sale (due to some non standard share of freehold stuff that needed to be dealt with), I was bugging them a lot on the phone and email and they were always responsive and happy to spend as long as was needed to address my concerns. Big thanks to Laura, Ghania, Kaitlin for a great job.
Steve Β· 2 June 2021
Agent replied Β· 15 October 2024
Dear StephenThank you so much for your comments - I am delighted that, as you say, whilst we do promote the portal for finding out the current status out of hours, we are always here to pick up the phone if you need to speak to someone.Really delighted that we got your sale over the line in good time and that you were happy with the service.Obviously here to help when you come to buy!Peter AmbroseManaging Director
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5/5
TrustpilotTotal excellence from Buddhima & Sana
Total excellence from Buddhima & Sana. They were assigned to my conveyancing whilst I was selling and buying properties. Both were alway on top of their game with weekly updates and were always contactable.I loved the online portal because it showed you what your progress was every step of the way, made uploading documents quick, easy and efficient..no time wasted using the postal services I found this extremely useful. A big thank you to everyone who interacted at some stage with me towards exchange/completion. No hesitation in recommending this10/10 company.KREvanie G
Miss Β· 2 June 2021
Agent replied Β· 16 October 2024
Dear EvanieThank you for your lovely comments to the team - these are particularly challenging times for the entire team, especially as they are all working remotely!I have passed on your comments to the team as they are working really hard at this time, so really appreciate your kind words!Best of luck in your new homePeter AmbroseManaging Director
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5/5
TrustpilotGreat service from start to exchange
Great service from start to exchange, they portal that the Partnership use is very useful. and its easy to keep on top of the progress of your purchase.
Alex Β· 17 June 2026
Agent replied Β· 19 June 2026
Thank you for leaving us such a lovely review. We are happy to hear you received such a positive service and that you found our Client Portal a great tool for keeping you up to date with progress.
We would be delighted to assist you again should you require a Conveyancer in the future.
The Partnership Team
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5/5
TrustpilotFast acting, nice people, with great communication
For me communication is always the foundation. If that's good then everything else generally comes together. Communication is outstanding at the Partnership. Despite the issues covid have placed on businesses and the pressures in the housing sector due to the stamp duty holiday the people at the Partnership have been totally on it with keeping us up to date and responding to our communications very quickly. Their online portal is very easy to navigate and simple to understand - something very important when the documents being exchanged are so long and often complex. The people who have been handling our house sale have been really kind, thoughtful, efficient and good-humoured. The system of selling and buying houses in England is very stressful. The one element that we have confidence from start to finish in all of this has been our solicitors. A massive thank you from us. It's not quite over yet but we have no doubts the rest of the process will run smoothly in their hands.
Tom Β· 21 May 2021
Agent replied Β· 16 October 2024
Dear Tom, Thank you so much for your wonderful review. Delighted to hear you have had such a great experience with Oli and the team and have felt in good hands throughout. Always happy to help. Tracy HollandMarketing Manager
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5/5
TrustpilotProfessional, efficient, helpful and friendly solicitors
We found The Partnership to be reliable, professional and friendly throughout our house buying and selling experience (weβre due to complete tomorrow). Michelle and Kirby were our main contacts up to completion stage and theyβve been brilliant, kept in touch with regular updates, almost always being available immediately to take our many calls and enquiries or at least getting back to us via the portal which is a very useful tool.
Jennifer Β· 15 September 2022
Agent replied Β· 15 October 2024
Dear Jennifer, We are delighted to hear you found the service and team, reliable, professional, and friendly throughout the process of your sale and purchase. Michelle and Kirby will be so pleased to hear your feedback. Thank you so much for your review- here if you need us! Tracy Holland Marketing Manager
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5/5
TrustpilotMine was a long and difficult processβ¦
Mine was a long and difficult process after several people pulled out at the last minute. But they were great, and matt the secretary went above and beyond, so really appreciate the service. Job well done. So would highly recommend also a very reasonable rate.
C Β· 15 July 2024
Agent replied Β· 15 October 2024
Cornell - thank you so much for your kind words! Glad to hear that we were able to make a stressful process go smoothly, and I'm sure Matt will be pleased to hear this as well.Thank you for your recommendation!Jamie-Ann Rogers, Marketing Assistant
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4/5
TrustpilotThe process & referencing got confusingβ¦
The process & referencing got confusing for someone who is not very computer literate and sending documentation through the portal a nightmare! Prab & Vaishali were very responsive even if sometimes I felt out of the loop. Fortunately my seller & I struck up a good relationship so we sorted a lot of it out between us. Thank the lord its all over now - never again!!
Vanessa Β· 8 February 2023
Agent replied Β· 15 October 2024
Thank you for taking the time to leave a review and for your feedback Vanessa. We're glad to hear that Prab and Vaishali were responsive to your needs. We understand that this process can be stressful, and we're sorry that it was not a smoother experience for you.Tracy HollandMarketing Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.