The Partnership Guildford reviews

★★★★★ 5/5

Trustpilot

Stress free from start to finish

Kaitlin and her whole team were absolutely amazing throughout our conveyancing. They made the process as smooth and stress-free as possible. Always quick to respond, explained everything clearly, and were incredibly supportive when things felt overwhelming. I wouldn’t hesitate to recommend the Partnership to anyone.

Leslie · 3 February 2026

★★★★★ 5/5

Trustpilot

Great, professional service

This was the first time we've ever hired a solicitor and although The Partnership are more expensive than other companies quoted, they were excellent and we would use them again. We are first time buyers and Laura and her assistant Johnny were readily available to answer all our questions and address our concerns. They were very responsive and their online Portal is great. You get notified by text and email of real-time updates, plus a standard weekly progress update. You can log in anytime to see the progress and download your documents. There's a live 'bill' as well. We were very impressed with the responsiveness and professionalism of the company and they have made the process easy for us to understand. You may pay a bit more, but you get value for money. Thank you to everyone who supported our house purchase!

Kelly · 8 May 2021

★★★★★ 5/5

Trustpilot

Efficiency at its best

From the start, contact was professional and fast. Vaishali and Prab made a good team - forthright and easy to communicate with. The portal has been very useful, to track progress with negotiations. I have recommended The Partnership to anyone who is dealing with house buying/selling. I have used them a few times and have nothing but praise for their help, advice and efficiency. If only all conveyancing solicitors were as fast!

Lynne · 28 July 2022

★★★★★ 1/5

Trustpilot

Led to breakdown of my house sale

Our buyers directly attributed pulling out to the rudeness and arrogance of the partnership. They had a great service until you realise how they correspond with other lawyers and make things up on your behalf. Raised an official complaint which they barely even investigated despite emails of proof. PLEASE steer clear and save yourself the hassle.

Jamie · 26 October 2025

★★★★★ 5/5

Trustpilot

By far the best solicitors I have dealt…

By far the best solicitors I have dealt with. I was recommended through my brother who also used to The Partnership for his conveyancing and could not praise them highly enough. Their secure portal makes a world of difference when tracking the process and any messages to the the team were picked up quickly. I was also able to get through to someone every time I tried to call with a question or was called back shortly after. I would highly recommend The Partnership for anyone looking for a excellent conveyancing solicitor! A very special thank you to Oli Cardenes and Maria Pavoas who ensured everything ran smoothly for my property purchase.

Indy · 27 April 2021

★★★★★ 5/5

Trustpilot

Use The Partnership - they are amazing!

From start to finish the experience with The Partnership was excellent. I would highly recommend to anyone!From instructing to completing the process took approximately 6 weeks for a first time, chain free property purchase. The solicitors provide a weekly update to the client, estate agents and other parties solicitor.The portal is a great service where all documents are stored and visible to all parties at all times. Also the dashboard is great in terms of managing expectations for durations of activities.Simon, Michaela and Poonam were amazing and made the experience much easier, as we did not have idea about how long things would take, and what was required.

Emma · 26 April 2021

★★★★★ 5/5

Trustpilot

The best decision of my life was having…

The best decision of my life was having these solicitors on my side when I have bought my house. They have been all the time with one step before everyone. they deserve 1 million stars not only 5! I am really thankful to them for getting a chain house in 10 weeks! It is incredible but true! Buddhima and Sana, you will be in my prayers forever! You made a family very happy! Thank you so much!

Raluca · 2 November 2021

★★★★★ 5/5

Trustpilot

Really tight timetable

Really tight timetable. Efficient, helpful, to the point. My only very minor suggestion would be more welcoming upfront - we asked for a tight timetable, knowing it was tricky & were told No. But you got there anyway! I’m a repeat client & think the way you do it in very smart

InPost · 28 November 2025

★★★★★ 3/5

Trustpilot

Overall happy but with a few issues

Overall happy but with a few issues. Started off well and had lots of response even with not much going on and during the pandemic. Switched advisors and got less comunication through, longer to get answers to emails. Document was misplaced for a while, due to mis labeling our end which we were not aware of how to at the time. This was resolved and given a call by director which helped to ease a stressfull situation before completion. Found out about something we were unaware of with an outbuilding which will stop issues when we come to sell. Through completition all was good and everything went well. Would recomomend despite issues.

Ku · 20 March 2021

★★★★★ 5/5

Trustpilot

The Partnership have been brilliant…

The Partnership have been brilliant throughout our entire house purchasing process. They were recommended by our estate agent and we couldn't have chosen a more reliable service; this was particularly important with the pressures of the stamp duty holiday deadline looming. Paul, Maggie and Sophie were great to deal with - super fast to respond to our queries, kept us closely updated almost every day and made it all seem very smooth! The transactions platform they use is very good too, making it easy to track on next steps, status and messages. All in all, delighted!

Lucinda · 18 March 2021

★★★★★ 5/5

Trustpilot

This is the second time them and I am again super happy with their service!

This is the second time I use the membership to buy my property with the help of The Partnership which have provided an excellent service and have been always professional! Their online portal to follow each step of the transaction is definitely a plus!! I definitely recommend them

Lucas · 2 January 2026

★★★★★ 3/5

Trustpilot

In the beginning I didn't really know…

In the beginning I didn't really know who I was dealing with as it was through a rather old fashioned online customer portal. It was clunky compared with other solicitors I've used. Once I got to speak directly with my assigned solicitor and her assistant, communication was generally very good and they were nice to deal with.However there were issues with the lease that in my opinion should have been identified much sooner, weeks or months before completion and even if the seller's solicitor was slow or at fault, the issues should have been resolved sooner. There was a miscommunication between my solicitor and my lender, which also cost precious time so that I had to move out of my rented accommodation without my new property to move into.I know that due to the pandemic or for other reasons there were staff shortages but I can only comment on my experience, not the reasons for the delays.

Michael · 6 March 2021

★★★★★ 5/5

Trustpilot

The Partnership has been fantasic…

The Partnership has been fantasic throughout our whole process, they always responded very quickly to us and always kept us updated. We worked with Amit & Jordan and we were very impressed with both of them, they made the sales process very easy for us. I really enjoyed the online portal and felt it was efficient and well documented, it was also great receiving a notification on my phone every time I got a message on the portal as this enabled me to respond quickly. Thank you for everything, I have recommended The partnership to others already.

Charlotte · 23 February 2021

★★★★★ 1/5

Trustpilot

Horrendous experience

I made an offer on a flat and, unfortunately, everything went wrong. I was affected by the cladding scandal and, in the interim, the cladding itself got detached from the façade during a storm. Awfully bad luck; no one´s fault. However, for me the most stressful of the whole situation was to deal with The Partnership’s services as my solicitors. From day one, I felt they were my clients instead of the other way round. They sent me contradicting information about documents I had to provide, and I had to make then constantly aware of their contradictions, insisting on them to clarify things. They ignored my emails and suggestions on matters that eventually would have been resolved with the suggestions I made. Although I was very patient with my solicitor, I had to complain to her on several occasions. Eventually, I was forced to ask her for another solicitor to take the case as I thought she was advising against my best interest in whether to proceed with the purchase or not. Apparently, I was right regarding this second opinion. There was an important piece of information I asked for months to clarify with the other part. This information was disclosed to me 4 months after the vendor knew the information (this was admitted by him on an email). When I insisted on clarifying why this information had not been disclosed to me, there was no answer at all. Another 4 months later, The Partnership contacted me to ask me for money. I call them and it was when, in a very arrogant manner, the solicitor told me he had not responded to my question as he had dropped the case and he did not want to spend one more minute (which it would have been exactly what it would have taken him to clarify my question) in the case.

Emma · 21 February 2021

★★★★★ 5/5

Trustpilot

Quick sale, no stress

We were stuck with our initial lawyers for weeks. Fortunately we change them to the Partnership and things started moving very quickly. We got our old house sold now just before the stamp duty holiday ends. The team that was allocated to use was extremely friendly, professional and efficient. We worked with Aurelia and Ismail before for the new house purchase and it was the same high quality work that they have done. Many thanks we will always recommend your services.

Szymon · 20 February 2021

★★★★★ 5/5

Trustpilot

Fantastic service overall!

Excellent service, great at replying pretty much straight away, did everything in their power to make this a quick and easy process. I couldn’t recommend them highly enough.

Jennifer · 8 June 2026

★★★★★ 4/5

Trustpilot

Modern and friendly service

I’d certainly recommend The Partnership for your property law needs. They were very friendly and supportive to me in my purchase of a new home. Conveyancing is a notoriously stressful process but they will try their best to reduce that for you. Their client portal is a great feature which means that all of your communications are secure and so greatly lessens the risk of interception and scams - sadly an increasingly common problem in property transactions. I would especially recommend Henna Yousef, one of their lawyers. She was absolutely delightful to work with - highly personable, responsive, very understanding of my needs and anxieties, able to give sensible, pragmatic advice, and well able to absorb the stresses caused by other parties in the chain. She worked extremely hard to get the transaction done without compromising in any way on quality of service and advice. I would instruct this team again.

Madeleine · 16 February 2021

★★★★★ 1/5

Trustpilot

Utterly Incompetent. Avoid

I had a highly underwhelming experience with this firm. The service was prompt and proactive until the process was relatively straightforward such as the standard verification and checks and due-diligence. However, as soon as the funds were transferred to the govt agency and the fees were paid off it was complete radio silence. I would not hesitate in calling the staff incompetent as they were completely unaware of the format and wording of the follow-up DS1 forms and despite chasing endlessly it took many months and my own input and problem-solving to resolve the situation. As an example, the draft wording on the follow-up memo sent by the firm to the govt agency was incorrect and the govt agency had informed the firm of this error. Despite this the firm advised that they had not heard from the govt agency and there is no answer on their phone lines. Every time I wanted to speak to the govt agency I got through in single attempt. Their number is displayed on Google. All in all, it took almost a year to complete a process which would otherwise have taken only 2-3 months. There were lots of call-backs from the managing directors promising they would personally look into completion but those were all empty words.

Parijat · 15 February 2021

★★★★★ 1/5

Trustpilot

I would not recommend The Partnership

I've never written a negative review online before but I felt obligated to inform others of my experience with The Partnership and advise potential customers that I would not recommend this firm.In short - The Partnership failed to complete the task that we paid them to do, I believe (although they dispute this) due to months of delays and inaction by the firm. Delays that the managing director has admitted to, yet the company refuses to take responsibility for. 24 long weeks and numerous missed deadlines into our dealings with The Partnership, the chain collapsed because it was all taking too long for multiple parties, costing more than one party their purchase and sale. There were early delays that were not fault of The Partnership, but I do hold them responsible for the eventual collapse of the chain.There were numerous examples of inaction and delays, including one example of information that I requested sometimes numerous times per week for three months, only to find it out immediately when I called the vendor myself. Three months of The Partnership supposedly chasing this information, I was able to obtain it over the phone immediately, and in writing in two days. We were given conflicting information numerous times. It is my opinion that our lead solicitor did not have a handle on the case, often saying things over the phone that were incorrect, irrelevant or based on old information. When I would call up, I would actually request to speak to her assistant, who did have a better idea of what was going on and was usually quite helpful. I should have known how this would end when, quite early in the process when I already felt that the case was stagnating, our lead solicitor said over the phone "don't worry if this falls though, I promise you'll find an ever better house", which was alarming. I should have ditched The Partnership then and there. In total, we had to pay £1060.60 to The Partnership and got nothing but stress and pointless paperwork in return. When we lodged a formal complaint, the outcome of our complaint was decided by the company themselves who, lo and behold, decided that we were obliged to pay them the "abortive fee" (shocker), and threatened court action if we did not pay. This £1060.60 does not include the tens of thousands of pounds lost by numerous parties when this chain collapsed. My partner and I were forced into a rental agreement on a flat as we were weeks away from having nowhere to live, a colossal waste of money but we had no choice. I'm sure there will be a response to this message but quite frankly I can't spend another second of my life dealing with this firm so won't be back to read it. My advice to anyone thinking of going with them: don't. AW

AP · 15 February 2021

★★★★★ 5/5

Trustpilot

The best property solicitors

From the moment we instructed The Partnership to act for us in the purchase of my property they have been so professional & approachable. They have kept us informed every step of the way via the client portal which was a great way to keep up to date with the progress of the purchase. Easy to access emails, view documents and respond. There was never a moment when I felt frustrated by lack of communication. This was the third time that our family have used The Partnership and we have recommended them to other family members and friends.

Molly · 10 February 2021

★★★★★ 5/5

Trustpilot

The Partnetship are great lawyers that…

The Partnetship are great lawyers that are using a quality platform. International clients are also able to use the platform to digitally sign legal documents related. No issues regarding house sale. Very professional outfit. Thanks guys!

Gary · 8 April 2026

★★★★★ 5/5

Trustpilot

Fantastic experience with selling and buying. The only conveyancer I will ever use.

I worked with Laura Wheeler, Abi White, Anna Stubbs. A stressful process was made a smooth and fantastic experience. Laura has worked closely with me through the whole process(es!)... one abortive purchase, the sale of my property and finally the purchase of my new property. The Partnership provides a high quality service for a great price. The team is faster than most solicitors because of their proprietary online portal which makes the whole transaction (1) far more transparent knowing where you are and what comes next (2) fast to progress with digital uploads and signing (3) rapid to answer questions. I will use Laura and the Partnership again for future purchase and sales. Fantastic team and fantastic company. Laura - thanks for all your support and Abi for your rapid follow-ups, and finally Anna for help with two smooth completions!

Sam · 5 February 2021

★★★★★ 4/5

Trustpilot

Great experience with some improvement needed

We are generally satisfied with the service provided by the Partnership in Autumn 2024 when purchasing our next home. Our solicitor, Nicky Kaur, guided us through the process with professionalism and ensured that everything was explained clearly. She helped us understand what steps we needed to take and answered our questions, which we really appreciated. The online platform which allows to receive and sign most of the documents online remains a major benefit of working with The Partnership due to convenience and efficiency - saving time and reducing stress.The process was smooth overall, and we successfully completed the purchase but there were definitely areas where we felt improvements could be made. Communication was inconsistent at times, and we often found it challenging to reach the team by phone or email. More worryingly, until we repeatedly pressed for more of it, there was little contact, or update directed to the seller’s side. This resulted in a few stressful delays and occasions which could have been avoided with more proactive attention and urgency from The Partnership.Despite these challenges, we’re grateful for the support and expertise that ultimately led to a successful purchase. With some improvements in communication and responsiveness, The Partnership could provide an exceptional experience.

Gabriela · 7 January 2025

★★★★★ 5/5

Trustpilot

Amazing service from The Partnership…

Amazing service from The Partnership again. We used them previously and how now just used them for our house sale and purchase of a new one. The online portal is so useful. The team of Ilknur and Clare were great through the whole process and always happy to field my many many calls and emails as we got closer to completion, as well as Ellie dealing with our completion. Great company, would highly recommend

Steve · 7 February 2022