The Partnership Guildford reviews

★★★★★ 5/5

Trustpilot

Thank you to The Partnership!

As a first time buyer it was daunting to embark on this journey all by myself. Having said this, with all the help from Abi, Laura and Alisha, I never felt alone. Thank you all so much! You made everything seem easier than I initially anticipated. The quick responses were very reassuring and really put my mind at ease. You made my dream come true. Today I became a homeowner and it feels magical. Definitely recommend.

Sheyara · 14 October 2021

★★★★★ 5/5

Trustpilot

Responsive, knowledgeable and great systems

Maria, Oli and Saskia were fantastic throughout the sale of my flat. They were extremely responsive and also provided regular updates even during the slower periods, which was appreciated. The online client portal is fantastic - it provides real time statements, checklists and allows you to quickly view all your documents / attachments in one place.I’m now looking for a house to buy and they be my first port of call once I get an offer accepted!

Andy · 28 July 2021

★★★★★ 5/5

Trustpilot

Always available at the end of the phone.

Always available at the end of the phone, Aurelia & Ismail were very friendly and happy to explain in clear uncomplicated language what was happening. The portal provides the necessary secure communications channel and the graphics show you what has been done and needs to be done. Add to that the weekly message update and it means that you don't need to worry about progress.This is a well thought out process / business and although not the cheapest, the money spent is worth the peace of mind.

Mike · 1 December 2020

★★★★★ 5/5

Trustpilot

Absolute brilliant start to finish

Absolute brilliant start to finish. They respond in a timely fashion by mail. At no point did I have to chase them up, like you do with so many solicitors. Highly recommended.

Jonathan · 2 May 2026

★★★★★ 5/5

Trustpilot

First class service

If I were buying and selling every day I wouldn't hesitate to use The Partnership (specifically the Guildford office). Everyone was fantastic from Max who provided the quote, to Mekael and Saskia who did the buying and selling process, to Alisha who got us through completion. All were absolute superstars and I cannot thank them enough for making the process easy and stress free. Will be recommending them to everyone we know!

Alina · 26 April 2022

★★★★★ 5/5

Trustpilot

Outstanding service and experience

I switched to the Partnership who were recommended by my estate agent after a terrible start with another firm. I loved the portal system where you can see how the process is tracking and upcoming steps (which is very useful when you are a first time buyer and have no idea what you are doing :)). What made the experience so special is the level of service and communication from the team. I've worked with Mandeep & Priyanka and they've been absolutely amazing, keeping me in the loop and answering all my questions very quickly. I can't thank them enough for their support throughout the process, they're absolute conveyancing queens and a massive credit to the company!

Parvine · 10 November 2020

★★★★★ 5/5

Trustpilot

We could not fault the Partnership

We could not fault the Partnership. We had support throughout our house move and our solicitor and her team were always available for any advice or queries we had. We had a few challenges with the sale of our property however we felt fully reassured throughout the experience. 5/5 service and a special thank you to Michelle and Kirby for all their help. We could not recommend more!

Lily · 11 October 2022

★★★★★ 5/5

Trustpilot

The best Solicitor ever!

The best Solicitor ever! The partnership in Guildford help us on our house purchase. Rishi our solicitor was amazing. He was so professional and he replied to every question we had straight away. I always got an answer within 10 min. We completed in 8 weeks and managed to move in before Christmas thanks to them. We would highly recommend them to anyone and surely we will use their services again. The Partnership is the best solicitor company we ever dealt with! Thank you, Iren & Michael

I · 27 December 2024

★★★★★ 1/5

Trustpilot

Paul Duffell was the most careless…

Paul Duffell was the most careless solicitor I have ever seen. Did the task 7 weeks later than plan. For a firm charging more than twice of what others do it is abysmal.Confused all the documents, was very slow and also is quite a rude chap. Certainly has no respect for the women and was trying to boss the customer all the time saying constantly “ I am right , I am right”. An annoying character an employee to a firm and the other solicitor had told the agent that he is not quite not knowledgeable to the matters. I am really doubtful of how genuine other reviews (industrial reviews of hundred for a small sized company!!!); my 1st hand experience was a nightmare. They know when they have hunted you have very limited chance to escape.

Citywall · 22 October 2020

★★★★★ 4/5

Trustpilot

Moving at different speeds throughout the process

Roksana and Neera were very competent, helpful and nice to work with, the portal is great for tracking progress. It was a great relief to be able to to everything remotely. I wanted to complete in a very short timeframe (which may not have been very realistic, but I thought we were clear that we would all do our best to move on with the sale as quickly as possible) and ended up moving in 22 days later than aimed for. While most of this was due to delays caused by the Covid-situation, I do feel that I've had to chase the team from time to time to keep things moving, had to remind them of steps and that I was often given rather vague responses as to a possible timeline. This being said, it was always possible to get hold of people, especially on the phone and all went well in the end.

Pascale · 19 October 2020

★★★★★ 5/5

Trustpilot

Highly Recommended

We have had the most satisfactory experience with partnership. In this difficult period of lockdown they have aided and supported us at every step of our exchange. We have strong recommendation for Laura and her professionalism is awe-inspiring. Our exchange was stalled for a while and we had to go back and forth on our contract. They have patiently guided us in the whole process. Everything is well documented and regular mail exchanges inform you about the next step. They are always available for taking your call.

Guruprasad · 27 August 2020

★★★★★ 5/5

Trustpilot

Excellent service and great support

Excellent service and great support. We have used the Partnership a number of times in some quite complex transactions that presented difficult challenges. They have always been very understanding and supportive and work hard to achieve the desired outcome. The portal system they use is intuitive and saves a lot of admin burden. A big thank you to Paul, Maggie, Maria and all the staff that helped along the way. Paul and Gail.

Paul · 20 January 2022

★★★★★ 4/5

Trustpilot

Partnership helped us really well…

Partnership helped us really well during our home buying process. The portal works well to see what steps are taken and to have all documentation in one place. Emails were answered quickly. Partnership took care of all searches, legal documentation and communication with sellers solicitor. The portal shows a summery of the process, all emails are together on the portal, documentation is on the portal and money transaction can take place via the portal. Thank you all at Partnership.

Anouk · 13 October 2020

★★★★★ 5/5

Trustpilot

5 stars for Lowri and her team!!

Lowri and her team have provided us with incredible support through the whole process of buying our first house in London.We had a first transaction that lasted almost 9 months and then fell through due to cladding reporting not being in line with the Rics guidance. Then we started a second Purchase which we have now completed.Throughout both transactions, The Partnership has always been punctual, precise and answered all of our queries. The tracker system is such a fantastic and helpful tool to make you fully understand the whole process, timings and manage expectations.I would strongly recommend The Partnership to anyone buying a home. They are the best!!!!!

Isabella · 30 June 2020

★★★★★ 5/5

Trustpilot

Quick and Modernized Experience

Highly recommended. We quite enjoyed the service from the Partnership even though we were in a super long chain. They are easy to reach on the phone and always give us quick and thorough explanation for us to understand where we are and what we need to do. They have an easy to use client portal to send docs and messages as well. 5 star to Rishi and Ryan and the rest of the team.

Qin · 18 February 2025

★★★★★ 5/5

Trustpilot

Very professional

Very professional, easy to follow comms and updates and quick turnaround. Highly recommend

Elaine · 1 September 2026

★★★★★ 1/5

Trustpilot

Would never recommend.

We experienced a great deal of stress, inconvenience, and work, which is not what we anticipated from a firm that markets itself as a "leading supplier of conveyancing services" and says it is "fast setting the standard by which other companies are being measured."I could type up paragraphs about this firm and my opinion of it, so I'll keep this reined in to a key matter which reflects the general experience.This firm was unable to fix a matter relating to the lease during the sale of a property. It suggested an indemnity policy to the other side without client consultation. Now, I don't think this is acceptable. If you didn't ask your client if they were OK with it first, and the other side says yes, that leaves you (at best) in a very weak position when it comes to the question: "who pays?". From its response to my complaint, the firm clearly thinks otherwise. During the process, we reviewed the lease ourselves, identified the issue, and told TP what the problem was. TP's next step was to try to get the other side to fix it after completion. Unsurprisingly, the other side refused the extra work.So, three little things here:1, In sheer desperation after the buyer set a deadline, we called HMLR ourselves, and the matter was then sorted rather quickly. No idea why the firm didn't just try this to begin with, as from various exchanges it was very clear the other side was insistent that the onus was on our side to fix the issue.2, Following a complaint to the firm, I have learned the firm receives commission on indemnity policies. (This was not disclosed at the time the policy was proposed to the other side, only after my complaint.)3, Information freely available online makes it very clear that HMLR has broad discretionary powers to correct legitimate mistakes. In fact, HMLR was very apologetic, as it was a filing error on its part that led to the problem.When questioned on why it didn't work out the issue itself, the firm tried to turn the spotlight onto the buyer's solicitor and HMLR, neither of which, of course, represented us in this matter.From its response to our complaint (littered with typos, btw), I understand the firm believes that we should have deferred to it and effectively let it get on with the matter. I am of the opinion, had we not intervened, our sale would have fallen through. This was not our only successful intervention in areas where the firm was apparently unable to make progress. I would not use this firm again. I would not recommend this firm to anyone else.

Matt · 9 December 2024

★★★★★ 4/5

Trustpilot

Sale of house

My experience wasn’t great because I am not very good with technology. I found the portal hard to get used to. However all the staff were extremely patient and helped me through. They were very professional and double checked detail. It was useful that I could phone to talk to someone. They were persistent with the buyers solicitors. Who were frustratingly slow at responding to requests.

Susan · 4 November 2022

★★★★★ 5/5

Trustpilot

Professional, Modern and Easy.

I was recommended The Partnership via two different people when I was selling my flat and I'm so glad I was. They've been brilliant the whole way through the process of selling my flat to purchasing a house. They also continued to work through COVID 19 when a lot of other solicitors shut up shop. I've had no delay thanks to Aurelia, Laura and a few others. The online system is simple to navigate through and gives you clear updates as soon as the sale/purchase has progressed anymore. They are also always on the other end of the phone should you want to speak to them direct. I highly recommend them. Thanks again.

Josh · 1 June 2020

★★★★★ 5/5

Trustpilot

Fantastic Service - Thank You!

We completed on our house sale 1-2 weeks ago using The Partnership and they were absolutely phenomenal, even more so given the current climate. Lowri and her team were brilliant in working with a relatively difficult buyer's solicitor to ensure we were able to get the transaction completed within 7-8 weeks of accepting the offer. The teams communication, responsiveness and urgency were all amazing and hugely appreciated by us. We will use Lowri & The Partnership every time we buy/sell any property without a doubt and can't recommend them highly enough, unquestionably the best service in the market!! Thank you!

Steve · 28 May 2020

★★★★★ 5/5

Trustpilot

Professional and responsive!

I used The Partnership for my house sale. I found everyone to be very professional and responsive. A different member of the team helped with each stage but this was not a problem. The Portal was a great feature. A very good way to communicate and always received a weekly update on a Monday morning. The Portal was easy to use and a helpful tool. I would have no hesitation in recommending The Partnership

Chrissie · 6 October 2021

★★★★★ 5/5

Trustpilot

Communication was very clear through…

Communication was very clear through out the process. The portal allows you to monitor progress which I found helpful as a first time buyer. Alex and Ismail and team got back to me very promptly for all enquiries. Pricing was also clear through out so no surprises. Highly recommend.

Harri · 14 February 2024

★★★★★ 1/5

Trustpilot

Dreadful. Avoid.

Dreadful, from start to finish. Little more than an expensive document-forwarding service.Took ages to reply to my messages, and weeks to engage with buyers' queries. When they did engage, did so completely inadequately, with a paralegal failing to understand things, and weeks of complaints required until a lawyer engaged (and when she did, did so extremely poorly, incurring extra cost, without fulfilling the buyer's requirements).The Partnership were a major reason why my sale fell through, and I would not recommend them to my worst enemy.

James · 4 December 2024

★★★★★ 5/5

Trustpilot

Excellent communication and care - strongly recommended

From my first interaction with The Partnership I was treated with care, respect and proactive communication. When I had questions or clarifications my lawyer, Laura, was always available via phone or the portal and answered promptly and with clarity. The portal was an excellent way to keep all the communication and documentation together (although during my very quick sale at times it was sometimes not fully up to date and lagged a few days behind). The flat I was selling is in the early stages of fire safety remediation and I was grateful for clear explanation and excellent handling of the sale with the additional Building Safety Act works. Most of all, I felt I could trust The Partnership throughout the sale which made the process much less stressful. Thank-you all!

Rebecca · 4 December 2024