5/5
GoogleAlways appreciate the Foxton Guildford team. They work hard until you find your dream house. Special thank to Lily Moustafa 🙏 …
Trusted Agent profile · Guildford, Surrey
Foxtons Guildford reviews
★★★★★
412 reviews across 1 platform
1-2 Trinity Gate Epsom Road, Guildford, Surrey, GU1 3JT
Part of Foxtons, see every office.
Foxtons's office in Guildford, Surrey, at 1-2 Trinity Gate Epsom Road, is rated 4.4 out of 5 across 412 reviews on 1 platform, including 412 Google reviews rated 4.4.
Reviews
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
Google1/5
GoogleTerrible estate agent. As a former tenant I have had many difficulties getting in contact with Foxtons - I usually call and ask them for some information but this information never gets sent to me. I believe they either purposefully ignore requests or have some seriously under trained staff who do not care about the reputation of the company. There were many other issues during my tenancy however I will not detail them here - I will say that all the students I spoke to who had a tenancy with Foxtons experienced the same issues. I would highly recommend you stay away from this estate agency (especially if you are a student looking for somewhere to stay during university) Edit: I forgot to mention, they are extremely responsive when you initially approach them since they are just trying to get tenants into the house but it all goes downhill from there.
1/5
GoogleI would strongly advise anyone to avoid renting through Foxtons Guildford. My son and other students rented a property managed by this branch, and the experience has been unacceptable from the very beginning. They were due to move in on …
5/5
GoogleOutstanding outstanding, I give 5 stars but I wish I could give 10 stars. Some people say Foxtons are expensive but they are worth every dim, they put in so much work above what is expected of them. Michael Chamberlain was phenomenal, always on board calling making sure the sale ran smoothly even when it got to the stage where the sale looked impossible to complete Michael still kept chasing, even during his annual leave I was able to contact him, I never felt alone during the sale which completed literally in the last hour of the buyers mortgage expiry date.. i wish i were able to use Foxtons for my other sales and purchases but due to the location I was unable to.. Thanks again Foxtons in Guildford x
5/5
GoogleFirstly my husband and I would like to commend the professional service received from James Hughes in dealing with the sale of our property in Guildford. Right from the start Foxtons approach was so different from the other two local agents that we had used and the level of commitment and professionalism shown by James and his colleagues Michael and Greg was outstanding. We were kept informed every step of the way and I am certain that without James' perseverance and attention to detail we would not be in the happy position of now having exchanged contracts after what has been a trying process due mainly to other parties in the chain. I would not hesitate to recommend Foxtons services as an Estate Agent especially if you actually want someone who will actually get the job done. To sum up professional, caring, excellent communications what more could you want.
5/5
GoogleSuch a great experience. Lily was very approachable, professional and overall excellent on her approach.
5/5
GoogleI would like to thank Katie Fairchild for the help and support she provided during our house hunt. She was brilliant, exceptional and so dedicated we felt that she was extra nice compare to all other letting agents. I would say you are lucky if Katie is the one searching for a house for you and she is definitely an asset to the company she’s working for. Thank you Kapil Malhotra
5/5
GooglePhoebe at Foxtons Guildford has been a wonderful agent- with clear, timely communication, very helpful information and a positive, helpful ambassador of Foxtons. I wouldn’t hesitate to recommend her in your property search, many thanks.
5/5
GoogleI let my house through Foxtons in Guildford. I had the previledge of working with Tim Pacey from the Guildford office from start to finish. My experience with Tim was of utmost professional. He delt with every aspect of getting the house let without much hassle to me with regular updates made the whole expericne of letting my property especially at a time running upto christmas quite a smooth sailing expeirince thanks to Tim. I would gladly recommend Tim to anyone who wants to use foxtons in guildford to let their property.
5/5
GoogleThe service received from Foxtons on my house search was truly amazing. The letting negotiator, Joshua Gultig delivered a superb and personalized service right from the beginning of my house hunt. Joshua was very helpful and always committed to present me with the best options within my search criteria. I wish him and Foxtons all the very best in the business.
5/5
GoogleTim Pacey and the team did a great job of letting my flat last year. They were quick with feedback, always helpful with queries and secured me a great price and tenancy length. I also use the Property Management team who have also been incredible. Thanks again Foxtons Guildford!
1/5
GoogleI decided to look for my next property due to positive reviews from friends who found their flats through Foxtons before so my expectations were quite high. Firstly, I booked viewings for 3 properties around the same price range. To my surprise, on the day of the viewings the estate agent Holly showed me completely different flats all more expensive than what I said I’m looking for. After that, she disappeared completely and didn’t reply on email or pick up her phone. I waited for a week or so and decided to book viewings for other flats through their web portal which nobody called me back for?! A month later, Holly from the Guildford office calls me and asks me how my search is going and when I tell her once again my preferences she tells me I won’t find a 2-bed flat under 2200 pounds. Let me say her attitude was not very friendly and it was almost defensive. She calls me today and when I tell her I have found a 2-bed for 1500 she tells me the company I am renting with is probably fake and overall left me feeling extremely awkward and made me feel stupid for even picking up her call. I have no idea how estate agents make commission but if she does this to everyone then I have no clue how she managed to stay 5 years in this business. Will definitely avoid this company in future although I have heard only good things so far. Don’t recommend at all this agent did was lie so I can rent an old and overpriced flat. While wasting my time on top of it.
Agent replied
Hi, please could you email us on social@foxtons.co.uk with your details so we can take a look into this for you? Many thanks, Sophie.
5/5
GoogleJames Hughes is an amazing real estate agent. He understands the client very well and always proposes me some valuable advice on different properties and financial aspects which have given me a big hand in those investment. Well done, James! Keep up your good work. I have no doubt that you are really performing a great job in the industry and I would definitely recommend you for other potential buyers.
5/5
GoogleI want to take this opportunity to thank James Hughes in the sales team for taking the time to show me a number of properties and discuss my needs as a first time investment buyer. He was patient, thorough and very professional. I walked into all the agencies in Guildford town to sign up but James made an impression and made regular contacts with potential properties and potential other areas to consider. A very smart, honest, and intelligent estate agents to consider. Highly recommend and would go back to when I look for a second property in town. James will get the property you want! 5 star
5/5
GoogleWe would like to thank James Hughes who helped us with our house hunt. He always called us when a property came on the market - not just any house but what he thought would suit us and we would like. What we liked the most about James was his 'non-pushy' style which both my husband and I appreciated. As it happened, we found a property through another agent but would not hesitate to contact James should we need to in the future.
5/5
GoogleFoxtons Guildford asked us if we were prepared to leave a review, of our experience as buyers. We are. We mainly dealt with Paul J, and mentioned to him at the time we were pleasantly surprised that he ‘broke the stereotype’ of an estate agent. Aside from being polite and easy to get along with, some stand out points: 1. Often estate agents 'blur' away the fact that they are actually acting for the seller, not you the buyer. This was not the case with Paul - he remained professional throughout. 2. Estate agents can be hit and miss at getting back to you. Paul was very reliable, and then went on to arrange a viewing: i) at very short notice; ii) at an awkward time. 3. Often answers to questions are “I think so, yeah” whereas Paul had a good knowledge of the property we were viewing, and had researched the specific points we’d mentioned beforehand. 4. Sometimes answers to questions can be…creative. Paul simply stated “It think it’s X, but I’m not 100% on that so tomorrow morning I will check and let you know” (which he did). 5. Often estate agents turn to the guy when talking about money or structural beams etc. Paul dealt equally with my partner, the girl.
5/5
GoogleI could not be happier with the way Foxtons handled the sale of my property, they were professional and helpful throughout, and helped navigate through several obstacles at crucial stages of the process. This was my second sale through this office, and I would definitely use them again for any future sales in this area. I want to give special thanks to Greg and James, who went out of their way to solve problems and keep me informed at all times. I would recommend their services highly for anyone wanting to sell their property and stay sane in the process!
5/5
GoogleEven though I didn't end up renting through Foxton's I had to review them to say Tom from Foxton's was incredibly helpful. No other agent in town came close to Tom's level of service. He kept in close contact and really worked hard to find us a place. We found several strong contenders, but ended finding the right property with someone else, but it was not for lack of trying on Tom's part! I would highly recommend Tom to anyone looking for rental property in Guildford. He will be a great ally in your search!
5/5
GoogleWe moved from a flat to a detached house and made it happen by great help from Foxtons and particularly Michael Chamberlain of Guildford office. He negotiated the price for us to be able to afford buying the house, and furthermore he regularly (usually weekly and sometimes more frequently) tracked the entire process with all involved parties, from us (as purchasers), vendors, other agents and solicitors for making sure that process never pauses. He acted very quickly in resolving problems in a few occasions during the process. His other colleagues, Ryan Dowd and Aidan Humphries also played their role in their own positions. Great Service, excellent communications, quick and efficient act; thanks to you all guys!
5/5
GoogleI partnered with Foxtons to help me find a tenant for my Guildford flat, and Tim Pacey has been brilliant. He has always been straightforward and managed my expectations throughout the entire process. Great service, super friendly and delivered a great result.
Agent replied
Thank you for your review Rachel. We aim to provide a personally tailored experience to all of our customers, and it's great to know that Tim was able to do this for you. Best wishes to you in your new home!
5/5
GoogleThey are really amazing letting company and very supportive. I still remember the help of Dylan Gibbs with friendly behaviour while he was helping me to view few nice properties in Guildford town centre.
5/5
GoogleI've just let our property in record time with Foxtons Guildford - 4 days!! Contracts signed, help with gas certificate, inventory/check-in report, extra keys, all on top of the referencing, contracts, etc. Bradley Golshahi was like a wizard getting everything sorted and we're very grateful!
5/5
GoogleWe rented a house through Foxtons and had a great experience with Tom Tozer and Foxtons Guildford team. Tom is professional, courteous, and efficient, he never push us for making decision and always reply our questions in time. Excellent service! Thank you!
Agent replied
We are delighted to hear that you have received such outstanding service from Tom and the team at the Guildford office. Thank you for the review!
5/5
GoogleThe service received from Foxtons Guildford was great! Bradley Golshahi was the agent who handled our successful apartment hunt. He is superb in accommodating clients' retirements and response quickly. I highly recommend dealing with him as he looks after you until everything is finalized and you are moved to your new home.
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Questions about Foxtons Guildford
How many reviews does Foxtons Guildford have?
Foxtons's Guildford office has 412 reviews across 1 platform: 412 on Google.
What is Foxtons Guildford's rating?
Foxtons Guildford is rated 4.4 out of 5 across all 412 reviews, and 4.4 out of 5 on Google from 412 reviews.
Where is Foxtons's Guildford office?
Foxtons Guildford, 1-2 Trinity Gate Epsom Road, Guildford, Surrey, GU1 3JT.
