Foxtons Guildford reviews

★★★★★ 3/5

Google

I have recently started to deal with Foxtons Guildford and I'm very disappointed with the level of service that they have provided. THEY ARE CON ARTISTS. Tim, Ben & team. All of them are the same. Steer clear of them! Regret signing a contract with them! Wish we had gone to the other agency and was offering the property. They try to take advantage of you where ever possible! Their response to their reviews is standard please get in touch and we'll try sort the matter out. HAHAHAHA trust me they won't sort anything out. STAY CLEAR OF THEM, THERE ARE LOTS OF OTHER AGENCY'S YOU CAN USE! Since writing this review Foxtons have tried their best to assist us where they can. Hence I have increased the rating I've given them.

Neel · 31 December 2019

★★★★★ 5/5

Google

At short notice and 2 landlords to deal with Dan B made it all happen on the right day for the right price. This is the second time Dan has found me a flat exactly where i wanted to be. No hesitation in recommending Foxtons and Dan in particular, the receptionist should also get a mention in dispatches, always smiling and willing to help. Thank you team.

Phil · 1 October 2024

★★★★★ 5/5

Google

Les and Giles have been super attentive and proactive throughout the purchase. Thank you guys.

Kye · 11 April 2026

★★★★★ 1/5

Google

The negative reviews are true - avoid this agency at all costs. I’m genuinely disappointed as in the beginning all of the agents were absolutely lovely and it seemed like they actually care about you, but their behaviour throughout the ordeal proves otherwise. All they care about is your money! My partner and I were looking to rent a property and the one we wanted to view was being arranged by Foxtons. This is when the continuous phone calls started. We didn’t think anything of it and arranged a viewing. Once a viewing was arranged I was phoned by Foxtons multiple times a day, each time leaving voice mails, specifically at 9AM when I had told them several times I was working and wouldn’t be able to pick up the phone; that didn’t stop them. They showed us three properties, all out of our budget and none of which included the one we actually wanted to view. We finally decided on a property and the phone calls doubled, as well as CONTINUOUS texting from the letting agency hammering me 24/7 about things they needed me to do. I was given a list of things to do, which I did and was told I didn’t need to do anything more; until the next day when a new list would be sent and that cycle repeated for two weeks straight. I had a problem with the tenancy agreement and asked for a clause to be taken out - no issue there it was taken out and I was ready to sign. Then I saw our property listed by a DIFFERENT letting agency staring that the water bill was included with the rent - FOXTONS NEVER MENTIONED THIS, I had to find that out myself! So the tenancy agreement was re-written a second time and we signed once more. My partner and I then went on holiday and we’re told we didn’t need to do anything more within the renting process- by this time I had sent over £3200 to Foxtons and was under the assumption I would be left alone while the landlord sorted things on his end. NOPE! 7 voice mails and tens of texts throughout the holiday. More continuous phone calls and texts saying I needed to complete tasks I had already done , and that I needed to sign the tenancy agreement once more. This was due to the landlord “forgetting to add his wife to the tenancy agreement” which was ridiculous in itself but fine, I’ll sign again. However this time I asked our particular agent if anything else had been added to the tenancy agreement and I was assured nothing more had been added, only the landlord’s wife’s name. However with further reading that particular clause I had ask to be removed had been added back in! Said clause was such a red flag my partner and I received legal advice due to how open ended and vulnerable that clause would’ve made us. This entire branch is so unbelievably unorganised, with multiple agents calling and texting me several times a day all asking me to do the same tasks, not telling eachother what has been done, genuinely bombarding myself and my mother (our guarantor) with phone calls specifically during hours they knew we weren’t available, and they never take accountability for their actions. Instead of admitting they were at fault with the new tenancy agreement they blamed their systems and “unexperienced staff” referring to their own agents as “over enthusiastic puppies” (a direct quote from the manager) when at the end of the day they should know with confidence what legal documents they’re sending out. I have dealt with several letting agencies both in Australia and the UK and I have NEVER experienced such a money hungry, chaotic and disrespectful company in my life. They pitch amazing properties with perfect landlords when at the end of the day they’ll just keep you in the dark, lie to you and harass you. They look at young couples like we’re idiots and we’re genuinely shocked when we rebutted clauses in the tenancy. Do not engage with this business!

Elke · 27 January 2024

★★★★★ 1/5

Google

I have recently started to deal with Foxtons Guildford and I'm very disappointed with the level of service that they have provided. THEY ARE CON ARTISTS. Tim, Ben & team. All of them are the same. Steer clear of them! Regret signing a contract with them! Wish we had gone to the other agency and was offering the property. They try to take advantage of you where ever possible! Their response to their reviews is standard please get in touch and we'll try sort the matter out. HAHAHAHA trust me they won't sort anything out. STAY CLEAR OF THEM, THERE ARE LOTS OF OTHER AGENCY'S YOU CAN USE!

Neel · 5 August 2019

★★★★★ 5/5

Google

My experience with Foxton has been amazing. Special thanks to Craig Brant. He was always extremely helpful, honest, and easy to speak to as were the rest of the team when arranging viewing or dealing with any queries. Would recommend!

Bahman · 29 June 2023

★★★★★ 5/5

Google

I would like to recommend James Hughes who is an absolute credit to Foxtons. My wife and I were incredibly impressed with his professionalism, his integrity and his character. James went above and beyond for us, including coming in full suited on his day off to show us a property. We are thrilled with our property and would certainly use Foxtons again. Thank you.

Ed · 3 November 2018

★★★★★ 5/5

Google

We've been looking for our first home for a while and Craig took note of our brief and showed us different properties in one afternoon that suited what we are looking for at different price points which helped us really well to understand what we are willing to pay and compromise on. As a buyer, you have certain expectations but sometimes you might not want to pay the difference in premium so Craig helped us understand that aspect. I was really happy with the assistance of Craig in the purchase of our home as he was easily reached when we needed clarification and gets back to us promptly with our queries. he was persistent in the follow up which I think was what we needed. Overall happy.

G · 25 December 2023

★★★★★ 5/5

Google

I also, have, and continue to be extremely pleased with the agents at Foxtons - their dedication, consideration and support - their professionalism. In particular, thanks to Holly Wales and Phoebe Collier for their patience and understanding throughout the home hunting process - I applaud you for the effort and commitment.

Wael · 16 April 2022

★★★★★ 5/5

Google

We recently completed on a house just outside Guildford thanks to the hard work and determination of Michael Chamberlain. He was professional, helpful and diplomatic throughout, even during difficult negotiations. I have no doubt we would not be here without Michael’s skills! Also thanks to Christian who helped with the transaction. Would highly recommend if thinking of selling.

Chloe · 26 December 2020

★★★★★ 5/5

Google

I would like to mention the amazing service given by Michael Chamberlain at the Foxtons Guildford branch. I listed my property with Michael and from the start he was professional and was always contactable throughout the process, which I think is invaluable and very underrated in agents!! Michael managed to put my property under offer within 2/3 weeks of being on the market for a great price (given the presses “reporting” on the market). The conveyancing process was handled very well by Michael and calmly handled the inexperienced buyers solicitors through what could have been a potentially deal ending conveyancing process, despite a few delays (not his fault, buyers solicitors once again), the property has exchanged and I couldn’t be happier. Well worth the fee. I wouldn’t consider using anyone else for my next property purchase.

Cnuofesd · 3 November 2017

★★★★★ 5/5

Google

Our heartfelt thanks to Foxtons, who assisted us in selling our house. Greg's support and expertise made the stress of moving somewhat bearable particularly towards the end when we were faced with several complications. Greg and his team's resilience and professionalism was commendable which they maintained even under exceptionally testing times during our house move. Thanks again Greg, Aiden and the team at foxtons.

Usha · 3 November 2016

★★★★★ 1/5

Google

Worst letting agency i ever had. I have been given false promises, one they handled key and simply started lying as you don't have anything in written. The house got damaged patio and they advertised with pictures of new built and then they said it will be repaired in couple of days. I lived at property and never been repaired. Please make recording of what they say when you see the property or avoid going to them.

Ramesh · 6 February 2019

★★★★★ 5/5

Google

Foxtons has found a new tenant for our flat - many thanks to Phoebe Collier for her pleasant manner and attention to detail. Very happy with her support.

Michael · 5 August 2019

★★★★★ 4/5

Google

I was introduced to Daniel Berber at Foxtons by a colleague who enjoyed Daniel's customer service. I did not regret working with him for accommodation. He is kind, patient and always ready to offer help. I will recommend Daniel to whoever needs an accommodation.

Faisal · 13 October 2022

★★★★★ 5/5

Google

Joshua Gultig from Foxtons Estate Agents was an absolute pleasure to deal with. He was professional, informative and personable. We will recommend him to our friends and family and hope to buy a house through him one day in the future.

Angela · 11 January 2023

★★★★★ 5/5

Google

We had a great experience with Foxtons and in particular, Michael Chamberlain. Michael showed us around the properties we were looking at and put us at ease straight away. He gave us time to get a feel for the places we saw whilst easily answering any questions and giving advice when needed. He saw us through the entire process of making a purchase and we very much appreciate his help and guidance. Excellent service!

Lucy · 6 July 2019

★★★★★ 1/5

Google

This agency managed to use my life situation as a means to offload a property in bad conditions. I found myself without any opportunity to physically inspect the property beforehand. To make matters worse, when I asked for more detailed information, their response was disappointing. They only provided a few old, tiny photos that didn’t really show what the property was like. Despite my persistent requests for a video tour, the agency exhibited a shocking level of indifference, as if the deal had already been sealed and there was no reason whatsoever to put in additional effort. It is more than disappointing that they believed their responsibilities were done as soon as the contract was signed, not caring about keeping customers satisfied. When I finally moved in, the property was filled with old, broken furniture and trash, showing how neglected it was. The kitchen was covered in old grease stains and the bathroom had mold. One of the rooms smelled strongly of smoke, indicating a lack of cleaning and upkeep in the past. The problems didn’t stop as I looked around the property: handles were broken or on the verge of breaking, the windows had gaps, and some couldn’t be opened. It is hard not to wonder why the agency didn’t bother to check and fix these obvious issues before I moved in. As if it wasn’t enough, a series of issues popped up one after another: - The toilet started leaking. - The house’s heating system didn’t work because it was broken. I complained with the agency and they sent some engineers, who came and provided a detailed report explaining the need of changing the whole system. Strangely, after that, everything just came to a standstill. It has been a month or two and nothing has been fixed yet. I have been really patient and I have considered that the agency might be busy. However, it has become extremely exhausting to keep sending emails, only to get a vague reply like “we are tracking it”, without any real progress. Given the current situation with the broken heating system and windows, I can’t imagine how it will be to live in the apartment in winter. However, they don’t seem to care about it.

Victor · 12 August 2023

★★★★★ 5/5

Google

I wanted to share my experience with Foxtons and particularly with one of their agents, Craig Brant. As first time buyers, we met a lot of sales agents as we were browsing properties to view and place offers. What strike me with Craig from day 1, was his eagerness to support us and answer any questions we might had in a timely manner, as well as being truthfull to meet our needs and offer us alternatives where possible. It was the element of human factor in him, that made us see him as our trusted sales advisor and not strictly as someone trying to sell us a property at any cost. He was the only agent that provided his mobile number straight away which meant we could access him directly on the phone or through text messages or WhatsApp, without needing to call the office. He never evaded answering a call and even if he wasn't available, he would always make us aware and come back to us asap. He would always catch up on the messages/voicemails etc., even if that was late in the evening, which was always reassuring that he was ontop of our case. I would definitely recommend Foxtons and Craig in particular and will reach out to him again for any future move we decide to do.

Dimitris · 5 August 2023

★★★★★ 5/5

Google

Of all the estate agents in Guildford I dealt with in trying to find a flat to rent, Dan was by far the most friendly, professional and knowledgeable. Thank you.

Paul · 23 September 2023

★★★★★ 5/5

Google

We purchased a house through Foxtons last year and, looking back now, we can see just how efficient and smoothly the whole process went. We were not that experienced in buying a property and Ryan the sales rep did all he could to make the deal work well and make us understand the steps involved. So thanks Ryan and Foxtons!

Xuge · 3 November 2016

★★★★★ 5/5

Google

Thank you for Tim Pacey finding me high quality tenant for long let again! Received 5 offers within a short period of advertising via Foxtons. Highly recommended Foxtons with wide client base and prompt response from the letting team!

Yvonne · 22 February 2024

★★★★★ 5/5

Google

Very helpful and friendly service from Alex Demilecamps. He was able to find me my perfect place on the second viewing. Very smooth process in singing the tenancy and love my new home.

Mockingjay · 14 June 2024

★★★★★ 5/5

Google

James at Foxtons in Guildford was a true professional. He went to great lengths to show us properties which matched our criteria, including arranging visits at the last minute to meet our busy schedules. I would certainly recommend him to sell your property.PositiveProfessionalism

Em · 22 June 2022