Trusted Agent profile · Guildford
★★★★★
488 reviews across 3 platforms
5a Trinity Gate Epsom Road, Guildford, GU1 3JT
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Guildford, at 5a Trinity Gate Epsom Road, is rated 4.5 out of 5 across 488 reviews on three platforms, including 316 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate Agents won in 2026.
316
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
97
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
1/5
GoogleRating only, no written review.
Dear Flavia, We’re sorry to see your review and would really like to understand what may have gone wrong. As no details were provided, we’d appreciate it if you could contact us at hello@bourneestateagents.com so we can look into this further and work towards resolving any concerns.
5/5
GoogleFound a place to rent and the service from Bourne Estate Agents was great. Fast and efficient.PositiveResponsiveness, Professionalism
5/5
FacebookProfessional and very understanding. Efficient, ensuring clients needs are met.
1/5
GoogleRating only, no written review.
Dear Soheila, We are sorry to receive your 1* review and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5-star review, Keith.
5/5
FacebookVery good service, most helpful staff, always kept me up to date with everything
5/5
GoogleExcellent assistance from Bourne, they were really good at getting our house viewed, and sold.
5/5
GoogleRating only, no written review.
Thank you for your 5-star review, Jana! If there’s anything else we can do for you, please let us know.
5/5
GoogleThe Staff at Bourne were extremely patient with me and helped me in every way possible. Highly Recommend.
5/5
GoogleQuick turn around when we wanted to rent a location near by. Had some issues with Docusign, but otherwise fine.
5/5
GoogleFound them to be very professional. Excellent knowledge base, friendly, polite and were fast in finding tenants.
5/5
FacebookAs a tenant, I have received unfailing care throughout my tenancy
5/5
FacebookFriendly and very efficient 👍
1/5
GoogleExtremely expensive! They charged us 96£ only for contract renewal! Basically, change 10 words from old contract and print it! Not recommended.
5/5
Facebook⭐️⭐️⭐️⭐️⭐️ Absolute pleasure to buy & sell through Bourne estate agents. Thank you very much guys!
5/5
GoogleProvided us an excellent service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
Thank you for taking the time to review us Emely.
5/5
GoogleRating only, no written review.
Thank you for taking the time to review us Orland.
5/5
GoogleFantastic service! Incredibly friendly, genuine, professional people. An absolute pleasure to deal with :)
5/5
GoogleGreat estate agents. Charlotte Keep especially was extremely helpful. Amazing staff and extremely friendly.
5/5
GoogleGreat estate agents. Charlotte Keep especially was extremely helpful. Amazing staff and extremely friendly.
1/5
FacebookVery poor.....rented with them horrid behaviour, spurious claims....legal action brewing
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for providing a 5 star review. We hope you enjoy your new rental property. Regards Bourne Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bourne Estate Agents's Guildford office has 488 reviews across three platforms: 316 on Google, 75 on Facebook (across the whole business), 97 on Trustpilot (across the whole business).
Bourne Estate Agents Guildford is rated 4.5 out of 5 across all 488 reviews, and 4.5 out of 5 on Google from 316 reviews.
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Guildford won Trusted Agent; Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent.
Bourne Estate Agents Guildford, 5a Trinity Gate Epsom Road, Guildford, GU1 3JT.
