Trusted Agent profile · Guildford
★★★★★
488 reviews across 3 platforms
5a Trinity Gate Epsom Road, Guildford, GU1 3JT
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Guildford, at 5a Trinity Gate Epsom Road, is rated 4.5 out of 5 across 488 reviews on three platforms, including 316 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate Agents won in 2026.
316
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
97
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
FacebookThe advice I have received from Matt Pulford at Bourne Estate Agents has been excellent. Always around to answer any questions and guide me in the right direction. I'm Very happy I choose them and not another estate agents. I can't recommend them highly enough.
5/5
TrustpilotThoroughly understood our needs
Alex M has been super! Great to work with , and thoroughly understands our needs as a client, recommend!
5/5
GoogleVery happy with the team at Bourne. They kept us informed along the way and were always professional and responsive when we had moved abroad.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBourne were quick to reply to emails and sort out any queries. They were helpful and courteous at all times. Thank you for your help in our move.PositiveResponsiveness
5/5
GoogleBourne Estate Agents are brilliant! They listen to you and take into account your needs, their communication is brilliant and they genuinely care. I would fully recommend them to represent your house sale and will be using them again in the future.
5/5
TrustpilotVery reliable
Rating only, no written review.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleThank you to everyone who helped us buy our first home! Really lovely team who worked hard behind the scenes to try and speed up the process. Thanks very much, I would definitely recommend guildford bourne!
1/5
GoogleBored and uninterested as soon as you've moved in. Slow to answer queries and non responsive with any property issues. A real shame as the process before moving in was smooth.
5/5
GoogleJim Norman and David L were incredible and helped us every step of the way with our purchase! We loved dealing with them and they made the process very simple!PositiveResponsiveness, Professionalism
5/5
TrustpilotGeorgie is always ready to help.
Rating only, no written review.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleWe purchased a property in Guildford through Bourne Estate Agents and they could not have been more helpful. Extremely professional and always got back to us with any enquiries.PositiveResponsiveness, Professionalism
5/5
GoogleHad a great experiencing renting through Bourne. Everyone we dealt with at the start and during our tenancy when we had maintenance issues was really friendly and very helpful. Fantastic customer service and would highly recommend to anyone.
5/5
GoogleVery good team, very reactive when you need them. I highly recommend to work with Bourne estate Agents in Guildford. Thank you again.PositiveResponsiveness
5/5
FacebookBrilliant personal service that goes the extra mile to make sure things run smoothly. I have moved several times but never had such a professional and friendly service.
5/5
GoogleBourne rents my property for me, excellent company. I will continuously use this company and I urge other landlords too as well.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleAs a student, Bourne have been awful, they've taken ages to respond to many of our emails and were extremely unorganised when it came to moving in. Avoid.
5/5
GoogleRecently purchased through Bourne- friendly staff and kept me up dated throughout the process. Would definitely recommend. Know many friends who have recently gone through them as well and all positive experiences
5/5
FacebookWe would highly recommend Bourne. Their valuation was on point and we’re super happy with the service, having sold within two weeks!
5/5
GoogleDavid and Jim had did everything they could to ensure a quick and stress free sale. Would highly recommend. Thanks guys.
5/5
GoogleBourne were fantastic, nothing was ever too much trouble. They helped with all my queries and found me great tenants!PositiveResponsiveness, Professionalism
5/5
FacebookI have consistently been blown away by how quickly and efficiently Vanessa has responded to any requests for help.
5/5
Facebookalways responsive and provides the A+ services!
5/5
GoogleVery helpful and very rapid with responses to any dilemma, best estate agency I've ever dealt with!! 110% would recommend to anyone and everyone!
5/5
GoogleReally lovely staff who are happy to answer all enquiries! Felt like they went above and beyond to make our situation easy and relaxing. Would recommend 100%.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Guildford won Trusted Agent; Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent.
