Trusted Agent profile · Guildford
★★★★★
488 reviews across 3 platforms
5a Trinity Gate Epsom Road, Guildford, GU1 3JT
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Guildford, at 5a Trinity Gate Epsom Road, is rated 4.5 out of 5 across 488 reviews on three platforms, including 316 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate Agents won in 2026.
316
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
97
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleBourne were incredibly proactive in the sale of my property and I believe did everything they could to sell it in the least time possible. I've worked within the property industry for 20 years and am very pleased with the overall experience. I can't recommend them highly enough.
Many thanks for your comments; the team were very grateful that all their hard work has been greatly appreciated and we wish you all the best in your new home, regards, Ross
5/5
TrustpilotLightning Turnaround and Exchange
We have recently exchanged on our home with the help of Bourne's Guildford Office. Their team have been helpful and communicative.
5/5
GoogleFirst Class service from Amy she really has been fantastic from day 1. She found me a beautiful flat to rent as I begin my new life in Guildford. Highly recommend you go to Bourne estate agents and if all staff are as helpful and professional as Amy you will receive a 5 star service......
5/5
FacebookAmazing! Sold my flat through Bourne in Guildford and was happy from start to finish. I was impressed with their approach and how the whole team was introduced to the property before the selling commenced. So different to some of the big chains of agents. Sold quickly and for more than I originally thought I would get. Service didn't stop there, the whole sale was handled professionally until the day of completion, with regular updates and always going over and above what was needed. Certainly helped during what is considered one of the most stressful times in life . Won't hesitate to use them again
1/5
FacebookShame there's no zero star option. We decided not to relist our property with the Bourne after a number of mistakes (eg putting a 'For Rent' sign outside our house, instead of 'for sale') and a disappointing handling of a sale which fell through after 3 months. Rather than just accepting we have the right to go with another estate agent now (as our initial contract has expired), they are threatening legal action if we don't relist with them. As if that instills any confidence in them! Tread carefully.
5/5
TrustpilotThanks and praise.
My wife and I have nothing but thanks and praise for the professional and positive way Rebecca helped and guided us through the various ‘slings and arrows’ of the moving process. Contact with the staff was always courteous and helpful.
5/5
GoogleAn amazing team very friendly, assisting and very accommodating. I must say within a week everything was accomplished astounding service.
Thank you very much for taking the time to write a review. We are so pleased that you have enjoyed your experience with us here at Bourne. We pride ourselves on providing the highest possible customer journey experience. We hope you enjoy your new home. Regards Bourne.
5/5
GoogleI appreciated the professionalism of the Bourne Estate Agent and the friendly service. I am happy to be using them to manage my flat. Many thanks Janet Kane
5/5
GooglePeople at Bourne Estate Agents are easy to work with and very helpful. We found our ideal rental within 10 days of our move to Guildford. Great experience and highly recommend!
Thank you very much for your kind words and great review of our business. We love to link property with people and pleased to hear that our service was smooth and a painless experience for you. We hope you enjoy your new rental. Thanks Bourne
5/5
FacebookGreat experience throughout my whole tenancy ! Thanks Aimee our property manager for being so on top of everything
5/5
GoogleTom and his colleagues were brilliant and did everything they could to get us to our exchange! 5* well deserved!
Hello Phil, Thank you for the taking the time to write this review. So glad we managed to push everything through for you before the Christmas break. We hope you enjoy your new home. Bourne Guildford
5/5
GoogleGreat and prompt service/response. Caitlin was great to work with and always replied quickly to any queries. Lara was also great during our viewings.
5/5
GoogleI was a buyer and I could say that after dealing with other agencies, I feel confident to say this one is one of the top ones and if it's not the best. Great service, quick answers (never change this as I believe is the most important asset of a company) and great level of emphaty with customers. Thank you guys for your support across the whole process.
5/5
FacebookGreat pro-active service provided by Bryn and Gemma to push the sale process along. Without their enthusiastic involvement, we would probably still be waiting to sell after months of delays caused mainly by the solicitors.
Thank you for kind words David, it certainly was a long process but a positive result for all in the end. Thank you for your custom, regards Andrew and the team at Bourne.
5/5
Googlethanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for sure
5/5
GoogleI was a buyer and I could say that after dealing with other agencies, I feel confident to say this one is one of the top ones and if it's not the best. Great service, quick answers (never change this as I believe is the most important asset of a company) and great level of emphaty with customers. Thank you guys for your support across the whole process.
5/5
FacebookAndy, Ross, Oliver and the team have been amazing during the selling process. Can’t thank them enough.
5/5
GoogleVery pleased with our choice of Bourne's for the sale of our house in Merrow. The Guildford office is a hive of activity and everyone very pleasant. David handled the transaction right through to completion, applying a lot of effort to get the solicitors talking and progressing it. Always got a prompt response to any issues whether by email or phone. Thanks !PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat support from Bourne team throughout the process especially thanks to David Lowther and JimPositiveResponsiveness, Professionalism
5/5
GoogleMany thanks to Bourne the whole process was seamless. Caitlin is also an amazing agent from beginning til end. Kudos.
5/5
Facebookthanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors is a nightmare but takes alot of the stress out when the agents are helpful enough and can engage for you which these guys did. would use again for sure
1/5
TrustpilotWhat does it take to get removed from a…
What does it take to get removed from a mailing list.
5/5
GoogleVery impressed by Charlotte Keep of the management team for Bournes. She is always charming, efficient and helpful. In fact they are all a great team and it is a pleasure to deal with them.
Dear Patricia, thank you so much for your kind words and recognition of Charlottes hard work. We really appreciate this. Kind regards, Hannah (Head of Lettings Support)
5/5
FacebookBourne have been looking after my property for a number of years with care and professionalism. Over this time, my property manager Karen Reynolds has done an excellent job. Her wide knowledge of industry service providers has proven invaluable on several occasions and her consistently conscientious help and advice are very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Guildford won Trusted Agent; Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent.
