Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUsed them last summer. Awful service. Ended up in an awful dangerous property of 10 Beckingham Rd. bad landlord. Students beware and don’t rent above house, damp walls , water leaking through electrics. Landlord not interested.
Sean · 14 June 2018
Agent replied · 12 June 2024
Thank you for your recent review on Google about the issues you have experienced with the landlord of the property in question. I would like to speak with you and investigate this matter further to see where I may be able to offer some assistance. My contact details are, Matthew Pulford (Lettings Director) 01252 722883 or mpulford@bourneestateagents.com. Kindest regards Bourne Estate Agents.
★★★★★ 5/5
FacebookIt was my pleasure to deal with Roanna at the Alton Estates branch of Bourne’s. She was the consummate professional from start to finish, from the initial sales pitch to the latter complex stages to get the transaction over the line. I cannot recommend her highly enough.
Nick · 8 February 2023
★★★★★ 5/5
GoogleA few challenges along the way outside of Bourne's control but all members of staff have been very friendly and helpful through out the entire process, Tom and Jim have both been great and get 5 stars from my partner and I with quick response time and with answers to questions I would recommend Bourne for surePositiveResponsiveness, Quality, Professionalism
Alex · 13 June 2021
★★★★★ 1/5
GoogleThey don't call you back !
Anjali · 17 August 2023
Agent replied · 12 June 2024
Dear Anjali,
We apologise for the inconvenience you experienced with our service. We fully understand how important it is to receive prompt communication, and we're sorry we fell short of your expectations in this regard.
Due to high demand for the property, we were unable to contact you as quick as we would have liked. We aim to contact every client directly by phone rather than just email, this does take longer however we feel is much more beneficial.
We take your feedback seriously and will be looking into our communication processes to identify areas for improvement.
We value your business and your feedback, and we'd like to make things right. Please consider giving us another chance to assist you. You can reach out to us directly at 01483 458 338 and we'll do everything we can to address your concerns promptly.
Thank you for bringing this to our attention.
Regards
Bourne Estate Agents
★★★★★ 5/5
GoogleBrilliantly helpful. Thank you to Charlotte Keep especially for the service provided and help along the way.
Desjoyaux · 14 June 2018
★★★★★ 5/5
GoogleAs a buyer, I’ve had nothing but good experiences over the years with this company. The agents are clear and straightforward and help resolve issues quickly and without fuss. I would not hesitate to work with them in the future. Note: I don’t have any experience as a seller.PositiveQuality, Professionalism
Joelle · 28 June 2022
★★★★★ 5/5
GoogleWhat great service. We have struggled for months to secure a rental before arriving in UK and with Bourne Estate Agents, we secured a rental in only 3 days before landing. They have been so helpful and accommodating in all aspects and even called us in SA. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Kerry · 13 June 2021
★★★★★ 5/5
GoogleFast and amazing customer service!
Casey · 13 June 2023
Agent replied · 12 June 2024
Hi Casey, Thank you for taking the time to write this fantastic review. Its always nice to receive great feedback like this and even better that our hard work is noticed.
Many Thanks
Bourne
★★★★★ 5/5
GoogleEfficient, clear verbal communication , quick to respond to requests which required contacting the owners of property prior to completionPositiveResponsiveness, Professionalism
Annie · 30 June 2021
Agent replied · 12 June 2024
Many thanks for your kind review Annie, it was a pleasure helping you with the purchase in Guildford. Good luck in your new home.
★★★★★ 5/5
FacebookAmazing, amazing, AMAZING!!! I can not recommend Bourne enough. They impressed me from the first initial valuation phone call and have been so friendly and an absolute pleasure to deal with throughout. I really cannot fault them! Special mentions to Rob, Adrian and Emily who really put their heart into getting our house sold and we cannot thank you enough! �
Anna · 1 December 2017
★★★★★ 5/5
GoogleMany thanks to Bourne, specifically Jim & David for all their work and support through our house buying process. It was a incredibly challenging and stressful time for us and they went above and beyond to help get the purchase over the line.PositiveQuality, Professionalism
Harriet · 26 June 2022
★★★★★ 5/5
FacebookBeing an office manager for a subcontractor company for Aimee at Bourne estate agents, dealing with Aimee she is a very professional, friendly and a pleasure to work along side. Thankyou Aimee and Bourne for continued work and support for our company. 🙂
Grace Hunter
Illuminate Services LTD
Grace · 21 October 2021
★★★★★ 5/5
TrustpilotHelpful and friendly
Kept us up to date and very helpful in our situation to have lettings and sales under one roof.
BlueStu · 27 April 2024
★★★★★ 5/5
GoogleWe thoroughly recommend using Bourne. They are pleasant, experienced, and they know the market well. They showed great perseverance and good humour throughout. Ross in particular was very understanding to my elderly mother and put her at ease. Bourne certainly earned their commission on our sale.PositiveResponsiveness, Quality, Professionalism, Value
Nick · 13 June 2021
★★★★★ 5/5
GoogleBourne Estate agents have helped us with the purchase of our house. The whole experience was smooth thanks to the agents at Bourne who were present and helpful throughout. 10/10 for communication skills, professionalism and availability. A big thank you to Bourne from us, definitely recommended.PositiveResponsiveness, Professionalism
Aurora · 13 June 2021
★★★★★ 5/5
GoogleGreat service from both Tom and Jim. They were helpful and made buying our first home fear free! The process was smooth and Jim checked in regularly to keep us in the loop. We are also delighted to be in before Christmas too! thank you
Khara · 13 June 2021
★★★★★ 5/5
GoogleThe team at Bourne did a fantastic job selling a property for me, achieving a great price. I was able to speak to a number of different people and they were always up to speed.PositiveResponsiveness, Quality, Professionalism, Value
Chris · 13 June 2022
★★★★★ 5/5
GoogleThank you for selling our house! It was a very busy time for everyone involved. Jim Norman and the guys at Bourne did a great job keeping in touch and moving the sale through every day.
Thank you! Highly recommended :-)PositiveResponsiveness, Quality, Professionalism, Value
Gavin · 13 June 2021
★★★★★ 5/5
TrustpilotProfessional & friendly service
Deliver as promised with eye for detail.Smooth communication and professional service.
JHM · 3 May 2024
★★★★★ 5/5
GoogleDavid Lowther dealt with our Purchase and i have to say he and Bourne were very professional throughout the whole process.
Communication was excellent and the purchase went through quickly and hassle free.
I definitely recommend Bourne.PositiveResponsiveness, Quality, Professionalism, Value
David · 13 June 2021
★★★★★ 5/5
GoogleI have just exchanged on the Sale of my property with Bourne Estate Agents, Guildford! Could not have picked a better bunch of people! The friendly and professional service of these guys is next to none! Well done Bourne and a massive Thank You!!!
Elke · 13 June 2020
★★★★★ 5/5
FacebookVery polite and efficient staff.
Susanne · 15 November 2021
Agent replied · 18 June 2024
Great company really friendly and personal service. Vanessa was particularly personable and is a credit to the company as was Emily when we first signed up.😀 Highly recommend them.
★★★★★ 5/5
FacebookFirst time renting and the whole process was made so easy by Molly and Ayisha at Alton branch. Very attentive and made sure we were kept informed every step of the way. Thank you.
Cleo · 8 April 2022
★★★★★ 5/5
GoogleI had been on the market with another agent previously and thought they were OK until I switched to Bourne Estate Agents and the difference was like night and day. In the end I also used them for my onward move which also went very smoothly.
Carrie · 14 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
