Trusted Agent profile · Great Shelford
★★★★★
211 reviews across 2 platforms
48-50, Woollards Lane, Great Shelford, CB22 5LZ
Tucker Gardner's office in Great Shelford, at 48-50, is rated 3.7 out of 5 across 211 reviews on two platforms, including 160 Google reviews rated 4.3.
Every review we hold for the Great Shelford office, from every platform, shown as written. First names only.
5/5
GoogleZita is a great agent. She helped me rent my flat as quickly as possible with the price I wanted. She is very responsive in answering my emails. I would recommend Zita as an agent.
Many thanks Poe for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI rented a property in April 2024 through this agency and had a really good experience. Harry Jones was extremely helpful, and the process was smooth and easy.
Thank you for your glowing 5* review Michael Nedzelsky. Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving missed out on a property we discussed with Megan what out requirements were, a couple of weeks later she reached out to us with a property which was perfect in every way. Its because of her we are finally moving after a long process of trying. Thank you Megan.PositiveQuality, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI wish to thank Deborah and Sophie for their fantastic work arranging the let of our flat recently. Adam, too, was most helpful. In addition, I also want to say how very professional they have been in the past when they have dealt with tenants and tradesmen with utmost efficiency. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
2/5
GoogleI were with them as they are advertising a property I want to buy. They were very good showing me the property. They were very hard to get hold of by telephone. I have made two offers which were deemed low, this may be realtive and one shall accept. What kill it for me is the property is still available despite they said it was sold to someone else almost a month ago, moreover, i have no evidence that the owner have seen the offers I made, normally other companies send formal letters, no log or follow up on their system which other companies will allow one to do online. It seems to me like I were dismissed or excluded for something I have done which I am not aware of. As I were always chasing them despite being the buyer which something I have no explanation of.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleI rent a property manager by them and they do the bare minimum. They let the electrical certificate near expire before contacting me to arrange the inspection. It has expired by the time they got somebody booked in. I had an issue with their bank refusing a payment (the money was in my account and waiting to go) and I had to chase them a week to get them to take the payment. In the meantime they had credit control ask me why I hadn't paid and threaten me with fines and interest. They really don't seem to care about their tenants, I would avoid them if I had the choice.
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI wish to thank Eoin Boylan from Tucker Gardner Gt Shelford for his excellent service. He understood all my requirements, made helpful suggestions and relevant comments. It was a pleasure to have him value my property with efficiency and professionalism. I would certainly recommend Tucker Gardener. Thank you
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFirst time property let
Looking for a property for my two kids and I was a very exciting but also a a nervous experience. However, Deborah Hunt made it so easy. She was so helpful and guided us through the process. She understood that I didn’t understand everything and explained in a professional and friendly manner. I recommend her to anyone who is knew in the property market as she genuinely cares and wants to help. I felt that I could ring her whenever I needed and she would respond. She never made me feel uncomfortable to ask questions which I think is such an important quality as it highlights her higher level of understanding that agents are their to advise and guide, from which we take their lead. All I can say is thank you and I will be recommending Deborah to everyone who is looking.
3/5
GoogleHad a very up and down relationship with tucker Gardner at the beginning but once Adam shackman took over my sale things picked up and he was friendly and amazing
Many thanks Tricia Street for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSTAY AWAY, false advertising and lack of professionalism
STAY AWAY! Scammers, disorganized, unprofessional and looks like they have no understanding how any part of the letting process works! Harris is the most deceitful and unprofessional agent I've ever worked with, despite his calm and reassuring tone, so if you end up with him, stay clear! They advertised property with extra features (carpets throughout) to be installed after renovation. The agency also confirmed in writing before moving that the carpet fitting has been completed. At moving day there was not a single carpet at the property, when confronted the agent he left and changed the ad on Tucker Gardner's website and remove the "carpets throughout" feature. Luckily I kept a copy of the original ad, so I raised an official complaint with Countrywide. Then they completely removed the ad from their website to disappear the evidence. Luckily I also kept a copy of the modified ad as well! This is now escalated to the UK Trading Standards and the Property Obudsman as this is now playing along the lines of organized criminal activity. The agent trying to cover his bottoms, he was asking if it was a "black lady or a white lady" telling me about the carpets, which was entirely his written confirmation and communication! Harris was also blaming the Sales department for the bad reviews I read on Google, if that does not show the type of professional he is, I don't know what does. The property did not have any smoke or carbon monoxide detectors installed, the agency left a collection on much kitchen counter and "promised" for a contractor to get them installed tomorrow. 3 weeks in, the property does not have any detectors of the kind. The local council has been informed accordingly, in case we die from CO poisoning or a fire. The agency is not responding to any calls, any emails, I have wasted hundreds of pounds during business hours trying to chase them up in every step of the letting process. It felt like I was explaining to them what the next step is, how or when the contracts need to be signed! If you want to maintain your sanity, save time and money, stay away from this agency, and contact any other agency in Camvridge. Any other agencies I spoke with where highly professionals, organized and where chasing me in every step of the process rather than the other way around.
1/5
GooglePeople looking for rent. They are not for you. Very dishonest and unhelpful. They will show you properties but I can guarantee you will never get them. They wasted my time on numerous occasions by showing me properties which they knew were going for sale rather than renting. I traveled 3 hours to see it and got my time wasted and costed me a fortune. So please find your selfies other more honest and helpful letting agencies to help you.
Hello Aditi, Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Scott @ Customer Care
5/5
GoogleIt has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Jessica Black is incredibly professional, knowledgeable and personable. She has provided great communication and been incredibly efficient and responsive. Jessica, thank you
Thank you for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
GoogleMe and my wife were looking for a property to rent and I'm glad we managed to find one through the help of Tucker Gardner. The staff were friendly and helpful. Worth mentioning was Harry who assisted us in our application and in renting the …
Many thanks for the great 5* review and your kind words Joseph. Best wishes, Lucy, Customer Relations.
5/5
GoogleTucker Gardner Sales and Letting Agents Great Shelford was of great help in finding and finalizing a property for letting. The whole process was completed in less than a week with swift response to all the queries. Thank you Tucker Gardner for all the help.
Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had the pleasure of being helped by Sophie at Tucker Gardner in our move to Cambridge. She went far and beyond the call of duty in finding us a home, securing it and then helping with the move in. The best service we have had at an estate agency.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve been looking to rent in Cambridge and Marley was excellent from day one. All paperwork and forms were done online and very quickly which made the process fast and hassle free! Definitely recommend
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a good experience looking for property in Cambridge with agent Zita. She was able to arrange a viewing at a convenient time and answered all my questions about the property. We will be signing the lease soon and I hope everything goes smoothly!
Many thanks for the great 5* review and your kind words Vladyslav. Best wishes, Lucy, Customer Relations.
4/5
GoogleI just now took rented property from Tucker gardner, I must tell Zita, David, Lilly and whole team is quite helpful for me and they are quite supportive and helped me in each and every step.
Hello Rohit, Thank you for sharing your experience with us. We're delighted to hear that Zita, David, Lilly, and the entire team were able to support you throughout the process. Best regards, Lucy, Customer Relations Team
5/5
GoogleMegan was simply amazing and kept me up to date at all stages of the process. She was completely professional AND friendly, and made the process a great experience. Thank you so very much Megan ... and thank you Tucker Gardner. I really appreciate it. MikePositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was delighted to work together with Liam when looking for a house to live in. He has provided great support, with a great attitude and the necessary knowledge of the properties. I would work with Tucker Gardner again due to Liam!
Thank you for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs someone who’s new to renting/properties I was feeling a bit nervous about the whole process, but Jessica Black made me feel so welcomed and confident throughout it all!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleJust want to say Liam was of the best help I could get. Very professional and helpful.
HI Jonathan, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleMarley was a pleasure to communicate with, remaining professional, honest, and friendly throughout what can be a stressful process. I would highly recommend him and the team at Tucker Gardner!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were new to Cambridge and thanks to Marley, who was very patient and provided us with a lot of useful information. We highly appreciate Marley’s efforts and help!
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tucker Gardner's Great Shelford office has 211 reviews across two platforms: 160 on Google, 51 on Trustpilot (across the whole business).
Tucker Gardner Great Shelford is rated 3.7 out of 5 across all 211 reviews, and 4.3 out of 5 on Google from 160 reviews.
Tucker Gardner Great Shelford, 48-50, Woollards Lane, Great Shelford, CB22 5LZ.
