Tucker Gardner Great Shelford reviews

★★★★★ 5/5

Google

Zita Goldie is a fantastic property manager, Kacper Jedrzejewski is very organised and helpful with maintenance and Ellie Jenkins has found us a lovely tenant thankyou!

Vicky · 25 November 2025

★★★★★ 1/5

Google

EDIT from 5 star to 1 star. Avoid. After previously being happy with the service (see below) with regards to referencing and getting the property let to myself, I have been left overwhelmingly disappointed by the service once we have become tenants. Multiple problems, including mould (which is a health concern), leaks and ceiling damage, not being tended to fast enough despite living here for 2 months. Constant calls and emails, no evidence of progress after 2 months of collecting our money. Fast to get you renting, not so fast to help you once in. I am a landlord of a property elsewhere and know how much money the companies take from the rent that is due, if any landlord is reading this, you are unlikely to have happy tenants by using this company. prospective tenants, avoid. I leave the previous 5 star review as i feel it is a disservice to jessica who was helpful with her role at the company at the start, and as proof I am more than willing to give 5 stars when it is due, not just one to come here and complain. Jessica Black at Tucker Gardner, and the rest of the team, have been really fantastic with helping us relocate. We had quite a few challenges along the way, including navigating UK visa/immigration services, and they helped us with it all. Nothing was ever a problem, their responses were fast, efficient and friendly. Overall, we are really happy with their service and would like to thank Jessica very much for all her work so far on what is a very important life change for us in moving home.

Joseph · 20 September 2023

★★★★★ 5/5

Google

As an international nurse in UK,it was very stressful for me to get a property in this difficult market. Tucker Gardner made my so called impossible task to reality in a very short period of time. Deborah Hunt was so professional and supportive to me with her quick response. She was so helpful as she extended her hand in arranging the furnitures and utensils in no time. I am much grateful to Debbie for making my dream a reality .

JINSHA · 17 June 2023

★★★★★ 5/5

Google

I moved house following the end of a relationship and changed from being a homeowner to rented. I haven't been a tenant for decades and the rental market I remembered, was very unpleasant, so I was really worried about starting again. Especially, having pets and moving 100 miles from where I was... Jessica Black was my main contact - friendly, enthusiastic and supportive. Jessica was a fantastic ambassador for the industry. I felt looked after the entire way. The process felt clean, honest and transparent and I would highly recommend!

Aaron · 17 June 2023

★★★★★ 1/5

Google

Three years ago I used tucker gardner shelford to sell my house and they were brilliant. They’ve had a change of staff since and they are terrible! I initially had a “valuation” by the most arrogant man I’ve ever met so I declined their offer to use them to sell my house and they have harassed me ever since although I have repeatedly told them to remove my details from their system and stop calling me. They give off a very desperate vibe and I would not use them ever again.

Michaela · 18 August 2025

★★★★★ 5/5

Google

Ellie was wonderful throughout the process and was a great help in getting us the house that we wanted. Would recommend

Ryan · 25 November 2025

★★★★★ 5/5

Google

I've recently used Tucker Gardner to help find a home - Zita and the team have been brilliant. Super helpful, given expert advice on the area and have been caring and understanding throughout

Chris · 24 July 2025

★★★★★ 5/5

Google

Zita and her team are lovely and super helpful. They’re a small branch and get very busy, but whenever I’ve called zita she’s always gone above and beyond to help. Thank you!

Cloe · 27 July 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Liam from Tucker Gardner to find a new home, and I cannot recommend him highly enough. From the very beginning, Liam was incredibly attentive and dedicated to understanding my needs and …

Vishnu · 16 April 2025

★★★★★ 5/5

Google

Liam was our estate agent when we recently were looking for a property. He was attentive, always available, prompt, very p[professional and absolutely a joy to have as our agent. I cannot speak of him highly enough, an absolute star!

Craig · 16 April 2025

★★★★★ 1/5

Trustpilot

Please don’t use this agency very poor…

Please don’t use this agency very poor services let by trainee staff and charged as the most expensive letting agency in the city. After years of using this agency, we realised that access to our property had changed and we were not informed, they failed to provide us with simple time lines to organise works in the property, previous reviews of the property were suboptimal for saying the least, difficult to contact and will rarely, if ever, repliedto emails, and ended up lying to us. And all that despite us providing them an income for years. Honestly, take your business away from them.

Mary · 2 May 2026

★★★★★ 1/5

Trustpilot

We are landlords for 25 year with…

We are landlords for 25 year with Tucker branch in Shelford, Cambridge. In the last 5 years the communication has been truly terrible. We have had so many new people to deal with, sometimes not even knowing who to contact. They pride themselves on being local but having received phone calls from Cardiff numbers I am not sure they are. I would not use this company for any of our other properties and would not recommend them

Jennifer · 21 April 2026

★★★★★ 1/5

Google

I would leave this company no stars A few words come to mind robbery not trust worthy they pushed me to leave a deposit so I don’t loose a property and then kept my deposit Jessica was useless and can’t believe she got a job no idea about anything now keeping hundreds of pound of my money and said I will not get my money back do not ever use this company

Tim · 17 June 2023

★★★★★ 5/5

Google

Libby has been very efficient with the letting of our property. Thank you!

Catherine · 25 November 2025

★★★★★ 5/5

Google

From start to finish Zita Goldie and her team Lilly and Victoria were very helpful and managed the rental of my property to highest standard .Would highly recommend Tucker Gardner for their professional service.

Deepak · 16 April 2025

★★★★★ 5/5

Google

As a relocator back to the U.K. it wasn't easy finding a home or dealing with all the red tape, contracts or applications to rent. However, with Megan to assist us and guide us it made life a lot easier. Megan was always very patient and has a pleasant nature. Emails were responded to immediately and she always had the time to explain things to us with a smile, (& I had quite a few queries!!!). We are very happy in our new home. Thank you Megan Not forgetting... i would also like to thank Deborah who also assisted us with our move.

Julie · 17 June 2022

★★★★★ 5/5

Google

I landed up in UK on 24th May 2019 with my family and without having a confirmed accommodation. I was in preliminary discussion with a charming lady (Miss Deborah Hunt) from Tucker Gardner over phone from India. But on arrival I realised that It was a complete mess as some of my documents were in US and were getting delayed. I was thinking of returning to India and may come back after a month. With little hope I reached Tucker Gardner’s Great Shelford office. And there we met Deborah who made everything so easy and soothing for us. She made us feel at home. She was so supportive and took absolutely every step to help us. She was so humane and had that personal touch that within minutes we felt in a comfortable zone. She is one of the best and sincere employee I have seen in UK. Every time we called her she ll be there for us even if it wasn’t her domain. She ll direct it to the concerned person. The story didn’t end here, when we left the property I didn’t close the direct debit and there was an overpaid rent for about a month. I tried many numbers and mails but all in vein and finally I wrote to Deborah knowing that it is not her domain but she as usual took my request to a logical conclusion. I have absolutely no doubt that an employee like her is an asset for any company. No agency is 5 star or 1 star with its infrastructure alone but it is employee like her which makes them the best or the worst. The only regret I have is that I couldn’t see her on the last day but I would always remember her in my prayers. Deborah Hunt is an angel with human face and we wish her all the best in her life. Keep touching humans with your virtues……PositiveResponsiveness, Quality, Professionalism

Shiraz · 17 June 2022

★★★★★ 5/5

Google

I rented out my property with Deborah at Great Shelford Tucker Gardner earlier this month and I am absolutely impressed with the service I received. Deborah was 100% professional and very responsive to messages. I just couldn't have asked for more from a lettings agent. She took the initiative when I wasn't sure what to do, she was calm in the face of a tight deadline, she was completely in control of the whole process and her experience greatly shone through. Deborah is the sort of person who gives estate agents a good name. I feel very lucky to have picked her to rent out my house and I will not look anywhere else when it's time for my house to go on the market again. Thank you!PositiveResponsiveness, Professionalism

M · 17 June 2022

★★★★★ 5/5

Google

Megan has been amazing during our process of trying to find the right property to rent. Although we missed out on one property, she not only phoned to tell me about another property that had become available again, she then went on to tell us about the property we will be moving in to. From the first phone call Megan has been amazing. Friendly and professional, open and honest. By far the the best experience I have had with a letting agent. We are looking forward to moving in and renting via Megan and Tucker Gardner. Thank you so much for all your help Megan.PositiveResponsiveness, Quality, Professionalism

Alexandra · 17 June 2022

★★★★★ 5/5

Google

Liam played a crucial role in helping my family and me secure our property in Hauxton. From the moment we contacted him, he was incredibly responsive, guiding us through every step of the process with professionalism and a friendly demeanor. Thanks to his efficient support, we were able to move into our new home within a week of initially viewing it. Liam's dedication and expertise made us feel comfortable and assured throughout, and we truly appreciate his outstanding work.

Pamela · 16 April 2025

★★★★★ 4/5

Google

I have been renting a property for the last 2 year. I am so much greatful for the service given by the team . Specially appreciate the service of Patricia Cheng in the property management team... for her timely help and consideration . She is amazing in dealing with her customers and she is an asset for you -tucker gardner. Thanks to Deborah hunt too

Ancy · 17 June 2023

★★★★★ 5/5

Google

We had find our first rented property in the UK with Tucker Gardner agency. Luckily we have been negotiated by Marley Ugarte-Edwards who explained all details and lead us to successful letting agreement. Thank you Marley, for great job and support during the whole process till the move in. Hope that the letting period with Tucker Gardner will be as smooth as the signing process.

Roman · 17 June 2023

★★★★★ 5/5

Google

Zita and Harry were amazing and so helpful organising our tenants contract ,EPC , etc . Will certainly go back to Tuckers( Countrywise) letting agents again. Thank you

Hilary · 16 April 2025

★★★★★ 4/5

Google

I had a very good experience with Liam from Tucker Gardner. Liam was very responsive to all my questions on phone or email. I asked him to finish all the steps very quickly as I wanted to move in very soon. Indeed, the referencing, the zero deposit and agreement were completed quickly and I could move in within almost one week or less including some delay from my side as well. Thank you Liam and thanks to Harry as well for helping with the move on Saturday as I was busy during the week and also helped me test the smoke alarms. My only concern is that Tucker Gardener was not initially aware of few important details about the property such as which council it belongs to.

Ahmed · 24 June 2024