Tucker Gardner Great Shelford reviews

★★★★★ 5/5

Google

Outstanding service from Libby and Ellie at Tucker Gardner Lettings. I can’t recommend Tucker Gardner Lettings highly enough, particularly Libby and Ellie, who provided truly exceptional service throughout our rental process. From first viewing to moving in took less than two weeks, which felt almost impossible given the current market, but they made it happen. Their knowledge of the process was excellent, communication was clear and prompt, and they liaised efficiently with all parties at every stage to keep everything moving. Both Libby and Ellie struck the perfect balance of being friendly, approachable, and reassuring, while remaining professional and highly organised, both over the phone and in person. Nothing felt like too much trouble, and they were always quick to respond to questions or updates. In a situation that could easily have been stressful, they made the whole experience smooth, positive, and confidence-inspiring. A credit to Tucker Gardner and a great example of how lettings should be done. Highly recommended, and thanks again for everything.

Alex · 16 February 2026

★★★★★ 5/5

Google

I had a great experience working with Zita (Lettings Manager) and Ellie Jennings (Lettings Negotiator) at Tucker Gardner - Great Shelford branch.. They quickly found the right tenant for my property and made the whole process smooth and stress-free. Zita and Ellie were professional, proactive, and kept me well informed throughout, ensuring a seamless transition between the outgoing and new tenants. I’d highly recommend them and the lettings team to any landlord looking for a reliable and efficient agency. Thank you for your excellent service!

George · 25 November 2025

★★★★★ 5/5

Google

Tucker Gardner were exceptionally professional and friendly in assisting us to rent out our Mum's house. Libby and Ellie were always on hand to answer any questions and to guide us. Libby made herself available by phone and email to ensure the entire process ran smoothly. Tenants were in the house within 6 weeks of the property being marketed! I would not hesitate recommending the Letting team led by Zita.

Beccie · 16 February 2026

★★★★★ 1/5

Google

I don’t usually leave negative reviews, but my experience engaging with Countrywide Limited has been genuinely awful. We’ve been waiting almost two months for the return of our deposit, and trying to get any kind of meaningful response from them has been incredibly difficult. Communication is extremely limited, emails go unanswered, phone calls are dodged or passed around, and when we do manage to speak with someone, the tone is often dismissive and disrespectful. It’s clear that tenants are not a priority, and there’s a total lack of accountability. Engaging with Countrywide feels like an uphill battle, and it’s left us feeling frustrated, ignored, and frankly, powerless. I would strongly caution anyone considering renting through Countrywide, our experience has been nothing short of disgraceful.

Carolina · 25 June 2025

★★★★★ 1/5

Google

Update after Moving Out: Unfortunately, our experience after moving out has been incredibly frustrating and disappointing, mainly due to the unprofessionalism and lack of communication from Zita Goldie and their team. From the end of our tenancy, it has been nearly a month, and we are still waiting for the return of our deposit, something they are responsible for handling. Despite numerous attempts to reach Zita by phone and leaving messages with their colleagues, Zita has been completely unresponsive. Even after landlady requested the deposit release, yet no action has been taken since then. It is clear there is no sense of urgency or accountability on Tucker Gardner’s part. Instead of taking ownership, they seem to pass tasks off to one another without ever following up or providing any updates. This lazy and unprofessional approach has caused unnecessary stress and frustration for us. Their lack of responsibility and responsiveness makes it evident that their service falls far below acceptable standards. If you are considering working with this agency, I would strongly advise caution. Based on my experience, their ranking should be very low. Initial Experience During Moving In Process: Our experience with Liam has been excellent from the moment we showed interest in a rental property to handling all the paperwork. When we requested property videos, Liam promptly arranged for them and sent them to us on the same day. He patiently addressed all our concerns. Currently, we are awaiting the reference check, and I will provide an update on this review once our move-in process is complete.

Gol · 16 April 2025

★★★★★ 1/5

Google

Tucker Gardener have been our lettings agent for a couple of years now and they have been nothing but trouble. Our account manager kept changing and no handovers ever seemed to have been done. Our tenant reported a broken toilet seat, among other issues, and none of there were ever fixed. Emails were not responded to and when we escalated to management we received rude and curt responses. Tucker Gardner seemed to just want to hold the keys and would always ask us to "pop over" and let the workmen in, or meet the tenant and hand them the keys. We never received an inspection report nor did the tenant so we have no idea if certain damage existed before they move in or not. They have been dire and its been more effort using Tucker Gardner that doing it ourselves, what a waste of money. Maybe other branches are different but I would avoid this branch completely.....and we STILL don't have the key back for our property.

F · 16 April 2025

★★★★★ 4/5

Google

As regards Lettings, I found both Zita Goldie and Victoria Lilley, whom I dealt with most recently, very helpful and effective. With regard to Property Management, however, I am less pleased of late. While Sally Munday and then Heather Wood were in charge, my experience was wholly positive, true 5-star service, but since Heather moved to another department there has been a constant change of Property Managers which is, to say the least, disconcerting. To add insult to injury, management fees have gone up and the services offered reduced. As my association with TuckerGardener goes back a long way, I can only hope this is a temporary blip.

Katerina · 16 April 2025

★★★★★ 5/5

Google

I had a wonderful experience renting a property with Liam Onyeachie from Tucker Gardner. Liam was well prepared with good knowledge of the property displaying a very high level of professionalism. He was very approachable and replied to all my questions on phone and email timeously, that persuaded me that I made the right discission with the property. Thank you, Liam you are truly the best, keep up the good work!!!!!!!!!!!!!

Elize · 16 April 2025

★★★★★ 1/5

Google

When I moved in originally I gave a 5* review. Once they had my money they stopped communicating, wouldn’t do the things they said they would, passed blame around and never took accountability, did not follow their own policies when it came to repairs. It got to the point where we had to threaten legal action if they did not get the repairs done. Our landlord failed to provide enough keys and so we were told we had to pay to make copies ourselves. We had many issues with the property and Tucker Gardner was no help. They lied to us prior to signing the lease and went back on promises they had made. It has been over a month since we moved out and we still have not received our deposit. Communication is terrible at Tucker Gardner. I am truly disappointed that what started out as a great relationship quickly turned sour. Our landlord also had his own struggles with them not providing the services he was paying for. Don’t work with TG Lettings, they’re dishonest and they don’t care once they have your money.

Susan · 16 March 2026

★★★★★ 5/5

Google

We had an amazing experience with Tucker Gardner. We were able to move in just eight days after our viewing, which still feels incredible! We only had a week left at our previous place and had already lost more than 20 days with another agency, so their speed and support meant the world to us. Even when our referencing hit a bump, because I had recently changed jobs, the team handled everything so efficiently and kept us reassured throughout the process. A special shout-out to Libby, an absolute superstar. She went above and beyond for us and truly made the whole experience stress-free. You won’t find anyone better! Huge thanks as well to Zita and Ellie for their support and professionalism. We’re so grateful for all the help and couldn’t be happier with the service we received. Highly recommend! Edit after 2 months: The above review is only for the let officers and not the maintenance team !

Khamarunniza · 16 February 2026

★★★★★ 5/5

Trustpilot

Smooth let‑out process with excellent communication

As a letting‑company landlord, R3 Letts Ltd is very pleased with the service provided by Tucker Gardner, Cambridge. We would particularly like to commend Manjula, Senior Lettings Negotiator, for delivering a seamless and exceptionally professional experience throughout the entire lettings process.

Rajit · 31 July 2026

★★★★★ 5/5

Google

I recently rented a property through Tucker Gardner, handled by Ellie Jennings. The whole process was very smooth and efficient, and Ellie has been very helpful and responsive throughout. I am very happy with my experience so far.

Sida · 4 December 2025

★★★★★ 5/5

Google

I had a great experience with this estate agency. The team was professional, responsive, and very supportive throughout the whole process. Especially Ellie and Zita

Mohsen · 16 March 2026

★★★★★ 5/5

Trustpilot

Fantastic Experience with Tucker Gardner Ely team

We just bought our first home from Tucker Gardner (TG) Ely branch where we had a very positive experience with the team although we mostly interacted with Schalk Meyer who provided a really personal, friendly service and was always prompt when responding to emails and calls. When Schalk was away, the whole ELy's team (Stephen, Ben, Matthew, etc.) provided the same dedication to assist us at the best. All of this culminated in a seamless house purchase that went through within 3 months which is quick compared to what we have heard. Genuinely recommend TG as our experience with them was much different and miles better than previous houses that fell through with another agencies. Well done! Thank you

…… · 1 August 2025

★★★★★ 5/5

Google

My experience with the letting team from great shelford were amazing.the house was only on the market to rent for just over a week.they were very professional and efficient.thank you so much Laurence Howton

Laurence · 4 December 2025

★★★★★ 5/5

Google

Highly recommend Ellie from Tucker Gardener, who was extremely helpful, professional, friendly and easy to communicate with throughout the viewing and renting application process.

Cecilia · 16 February 2026

★★★★★ 5/5

Google

I rented a property thorough Tucker Gardner and was very happy with how easy the process was made by the lettings team. I went to the agents in person in the morning and Liam was very helpful and managed to take me to view the property straight away and we secured the property the same day. Liam and Harry kept us updated throughout the referencing process and quickly and professionally responded to any queries. Many thanks to the team.

Elizabeth · 18 March 2024

★★★★★ 5/5

Google

We are delighted to share our experience with Tucker Gardener, and we wish to extend a special thank you to the agent who assisted us, Ellie. Ellie truly sets a benchmark for professionalism and client care. Throughout our entire process, she was exceptionally keen, helpful, and friendly. What particularly stood out to us, and what we found lacking with other agencies, was the outstanding level of respect Ellie consistently showed us. She ensured we were not only fully informed but also treated with genuine consideration. Her commitment made complex decisions easy; she was super helpful in clarifying every detail and ensuring we understood all aspects of the letting process. Ellie operates with an incredible level of dedication, it truly felt as though she gives her 100 percentageto her profession, a rare quality that makes a significant difference. We highly recommend Tucker Gardener and, specifically, Ellie, for her exemplary service. We wish her a well and prosperous future. Thank you, Ellie, for all your help!

Likhil · 25 November 2025

★★★★★ 5/5

Google

Liam from Tucker Gardner, Great Shelford, has been exceptional in assisting us with our new rental property. He answers any questions you may have promptly, and is always there to help. Thanks so much to Liam and the Tucker Gardner team for all your help. We’re very happy in our new home :-)

Chelsea · 16 April 2025

★★★★★ 5/5

Google

Getting great support from Lee Jones at Tucker Gardner as we navigate moving my Dad to a more suitable property. Lee was really conscious of what we needed for Dad has gone the extra mile to find somewhere suitable and make the process as stress free as possible for Dad. Much appreciated!

Elly · 16 April 2025

★★★★★ 4/5

Google

We recently purchased a house with Tucker Gardener and it was a positive experience. Thapelo helped us throughout the process and was always available through email and phone. We found him very straight forward and always eager to help. Thanks Thapelo and Adam for making this a wonderful experience.

Yousuf · 16 April 2025

★★★★★ 5/5

Google

Thank you to the Tucker Gardener lettings team in Great Shelford for their help in finding our current rental. Without their gentle nudge in the right direction we would have missed the lovely house we now live in. They worked as a team and were always warm, friendly and helpful and made the process of the move to the Cambridge area seem less stressful. Highly recommended.

Alan · 16 February 2026

★★★★★ 5/5

Google

Lily was very helpful from start to finish with our move. We viewed a few properties with her and found the perfect one at the last one we viewed. She was always available for our questions and got all the paperwork done quickly. Very friendly and professional. Thanks

Danny · 16 April 2025

★★★★★ 5/5

Google

Ellie Jennings of Tucker Gardner was super efficient getting my flat marketed and re let. Thanks so much Ellie. Really appreciated your friendly approach and quick responses!

Elizabeth · 25 November 2025