Tucker Gardner Great Shelford reviews

★★★★★ 4/5

Google

I have been renting a property for the last 2 year. I am so much greatful for the service given by the team . Specially appreciate the service of Patricia Cheng in the property management team... for her timely help and consideration . She is amazing in dealing with her customers and she is an asset for you -tucker gardner. Thanks to Deborah hunt too

Ancy · 17 June 2023

★★★★★ 5/5

Google

We had find our first rented property in the UK with Tucker Gardner agency. Luckily we have been negotiated by Marley Ugarte-Edwards who explained all details and lead us to successful letting agreement. Thank you Marley, for great job and support during the whole process till the move in. Hope that the letting period with Tucker Gardner will be as smooth as the signing process.

Roman · 17 June 2023

★★★★★ 5/5

Google

Zita and Harry were amazing and so helpful organising our tenants contract ,EPC , etc . Will certainly go back to Tuckers( Countrywise) letting agents again. Thank you

Hilary · 16 April 2025

★★★★★ 4/5

Google

I had a very good experience with Liam from Tucker Gardner. Liam was very responsive to all my questions on phone or email. I asked him to finish all the steps very quickly as I wanted to move in very soon. Indeed, the referencing, the zero deposit and agreement were completed quickly and I could move in within almost one week or less including some delay from my side as well. Thank you Liam and thanks to Harry as well for helping with the move on Saturday as I was busy during the week and also helped me test the smoke alarms. My only concern is that Tucker Gardener was not initially aware of few important details about the property such as which council it belongs to.

Ahmed · 24 June 2024

★★★★★ 5/5

Google

Jessica Black has been excellent throughout the process of finding a place to rent. She was friendly at viewings and we are so grateful to her for helping us find this house after plans didn't work out with the first property we applied for. She always responds promptly and professionally to our emails, and has been able to help with all of our queries.

Millie-Jane · 17 June 2023

★★★★★ 1/5

Google

Rude, unhelpful, incompetent and negligent. The troubles start when you move out. Utterly terrible at communicating, emails just bounce back due to inboxes being full so don't expect a reply let alone for anyone to receive your emails. Heather is the worst, combative, rude and unhelpful, massive waste of your time trying to get anything resolved through her. This was a massive shame as our initial experiences and those during the majority of our tenancy were fine dealing with Tucker Gardner. The agency lost our contract, our inventory but had no qualms making claims based on documents they didn't have. It has taken us over 6 months (!!!) to get our deposit back due to their utter incompetence. So if you hope to use your deposit urgently after you plan to move avoid them like the plague.NegativeResponsiveness, Quality, Professionalism, Value

Andras · 17 June 2021

★★★★★ 5/5

Google

Thapelo was the agent looking after our case and helped us find our first home. He was always available, proactive and kind, we had a very good experience!

Dario · 27 March 2025

★★★★★ 5/5

Google

Tucker Gardner have been a great letting agent. All above board and straightforward. Marley has been invaluable and professional in his position. A friendly manner and very knowledgeable and able to answer questions. Moreover Deborah has been an absolute legend too over the years. The staff at tucker gardener are very genuine, helpful, friendly and professional. I can not recommend highly enough. 5*

Liam · 17 June 2023

★★★★★ 5/5

Google

I’m very pleased with Tucker Gardner Sales Great Shelford's service of helping us find our first house to buy, especially Adam Shackman and Thapelo Kobe. Adam and Thapelo are such kind and helpful sales team members, and took effective corrective action when complexities came up. I'm appreciated with their professional and high efficiency work. Highly recommended!

N · 16 April 2025

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received regarding my home valuation appointment scheduled for 1:30 pm today. This appointment was booked two weeks in advance, and despite receiving three reminders today, no one attended. I was not contacted beforehand to inform me of any issue. I took a day off work specifically for this appointment, which was completely wasted. When I contacted your office, staff were unable to tell me where the agent was. I was later informed that the person due to attend was in a management meeting. This information should have been communicated to me in advance. Failing to notify a client of a cancellation is unacceptable and highly unprofessional. This experience shows a serious lack of organisation, communication, and respect for clients’ time. It has left me with no confidence in your reliability or suitability to handle my business. I expect a formal apology and an explanation of how this will be addressed.

Anil · 18 December 2025

★★★★★ 5/5

Google

Harry Jones has been very helpful throughout the process of letting the property. He always provided a prompt response. Thank you Tucker Gardner

Furqaan · 16 April 2025

★★★★★ 5/5

Google

Thank you Ben, Rebecca and Jamie for each of your parts in bringing our Buy to Let house sale to a satisfactory conclusion last week. Despite me being the other side of the country, you managed the whole process with skill and professionalism regularly keeping me in touch along the way. Strongly recommend their services. Will be back next year when we attempt to sell another BTL. Thank you againPositiveResponsiveness, Professionalism

Jonathan · 24 August 2021

★★★★★ 5/5

Google

Jessica Black helped as to move into the property at Hauxton very comfortably and amicably. She was always instantly responsive, and showed immense concern that we have everything required at the property. All legal stuff (referencing, zero deposit, rent payments, etc.) were done very quickly and at appropriate times. Everything was a very hassle-free process.

Sukrit · 17 June 2023

★★★★★ 5/5

Google

Rented with no quibbles. Off course i did it up for up to the standard. They are way too professional than other’s agent. Informative in terms of viewing/who’s who coming in and out on your property which i love. Thank you Harry and Zita.

Honey · 17 February 2024

★★★★★ 1/5

Google

The very unprofessional with handling deposit return. The worst experience I have ever had. The countrywide service is appalling. When you ring the office, they keep passing around and giving same excuse of system glitch and people on annual leave. For over a month I have left the property, I’m still pursuing my deposit return.

Tobechukwu · 25 July 2025

★★★★★ 5/5

Google

Sophie has been amazing from the begin to the end. The whole process was made very easy and stress free. We were kept in the loop at each stage and felt very looked after. Thank you so much Sophie for your amazing work. Wishing you all the best in the future.

Rebecca · 22 July 2023

★★★★★ 5/5

Google

It was a pleasant experience dealing with Liam. I was a bit apprehensive dealing with Tucker Gardener given the negative reviews online but Liam was very cooperative and helpful throughout the whole letting process. Overall the move went smoothly.

Ravi · 17 April 2024

★★★★★ 4/5

Google

I had a very good experience with Liam from Tucker Gardner. Liam was very responsive to all my questions on phone or email. I asked him to finish all the steps very quickly as I wanted to move in very soon. Indeed, the referencing, the zero …

A · 16 April 2025

★★★★★ 1/5

Google

Disappointing. Had a valuation booked and had arranged a days work from home accordingly with good notice. Tucker Gardner cancelled the same morning of the valuation due to Tucker Gardner double booking themselves. Unfortunately it appears quite unprofessional and not a good sign for future reliability and organisation. I won’t be rebooking. Obviously I can’t comment on their capability once appointed.

Kate · 16 April 2025

★★★★★ 5/5

Google

It has been a pleasure dealing with Tucker Gardner Lettings in Great Shelford. Marley is incredibly professional, knowledgeable and personable. He has provided great communication during all stages of the rental process and been incredibly efficient and responsive. I would highly recommend Marley and the rest of the team.

Tala · 17 June 2023

★★★★★ 1/5

Trustpilot

TUCKER GARDNER GREAT SHELFORD, CAMBRIDGE

The worst house/agency that we ever transferred. Me and my wife were blinded for this 3-bedroom house for £1300 in Trumpington. There’s a lot of things going on here. If I can give zero stars, I will do it. From the beginning that we arrived at the house it was unclean that we needed to book our own deep clean service. There is no electricity, so we sleep without a heater in the winter with our 6-month-old baby. MARLEY UGARTE EDWARDS SCAMMED us with our contract. We agreed to let the house for 12 months and we’re surprised after 5 MONTHS that they’re KICKING us out because they say the homeowner is selling the house. If we only knew that the landlord would sell the house after six months, we would not move on this house. And take note, my wife is giving birth to our second baby and the amount of stress that they gave to her is impeccable! THEY WANT US TO MOVE THE HOUSE one month after being elected C-SECTION. Definitely, this people has a peanut brain. Definitely not going to have an agreement with this agency again.

Renzo · 14 July 2023

★★★★★ 1/5

Trustpilot

Please, do not rent from them

We moved out of a rented property on 13th June and still have not received any of our deposit back. I admit there is some work to be done in the Garden which I am more than happy to pay for but after many phone calls and Emails (Most Emails are just ignored), I eventually got a response on 21st August wanting to deduct over £900. I immediately asked for an itemized list as this seems far too high as the property was generally left in a better state than when we rented it and once again my request is being ignored. I can only assume they want to wait until the 13th August to reply so I can then not log a dispute as 3 months have passed. During our tenancy things were also not great. We had very few property inspections and when issues were raised they very rarely were resolved. This was despite some hefty rental increases over the years. Please, if you are considering renting a property, look elsewhere.

Mark · 27 August 2025

★★★★★ 4/5

Google

Harry was very easy to work with and answered all my questions professionally and kindly. I have now just moved in and it's gone very smoothly - thanks to Harry and Great Shelford team!

Katie · 18 March 2024

★★★★★ 4/5

Google

The overall process of renting a property with Tucker & Gardner was satisfactory. There were some glitches and hiccups in the beginning, but mostly that was due to miscommunication with the landlord, some initial conditions were changed. After that everything went well, all tasks were performed professionally, all unexpected shifts were handled in a timely manner. Thanks for the assistance to the Tucker & Gardner team!

Peter · 17 June 2020