Trusted Agent profile · Great Shelford
★★★★★
211 reviews across 2 platforms
48-50, Woollards Lane, Great Shelford, CB22 5LZ
Tucker Gardner's office in Great Shelford, at 48-50, is rated 3.7 out of 5 across 211 reviews on two platforms, including 160 Google reviews rated 4.3.
Every review we hold for the Great Shelford office, from every platform, shown as written. First names only.
4/5
GoogleTucker Gardner are simply the best in Cambridge. I am a young medical doctor who came into the UK barely two months ago and started searching for a big property because I wanted to bring family into the UK. …
Olamide Akinyemi many thanks for the fantastic review. Kind regards, Lucy, Customer Relations.
1/5
GoogleHad a problem with shoddy work carried out by Tucker Gardner contractor on fence adjoining myself garden. Raised the issue on 3rd April and despite 5 phone calls and 3 emails have not had a response from them over 3 weeks later. I don't think they are interested because I am not one of their clients. Disgusting customer service and I will certainly not use them as my letting agent.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleJessica Black made out whole experience amazing. This was our first time and she made us feel welcomed and at ease. I cannot recommend enough! Thankyou!
Thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMr Liam was very helpful with everything throughout . Thank you Liam and Tucker Gardner
Dona joseph thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTotal shambles
Total shambles. Told the agent the date we were moving out and had the house cleaned including carpets and windows. It all looked pristine when we left. However agent decided to leave it 3 weeks before going to do move out checks. Needless to say alittle dust had settled. And windows not pristine clean . Result is massive part of deposit kept. No recourse either as told to accept it as if you dont you could end up losing all deposit. I definately will not be using or recommending them again.
5/5
GoogleAleksandra was incredibly helpful and went above & beyond to help us get moved in, and make the whole process as convenient as possible!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are extremely happy with our experience with Tucker Gardner. Jess was an amazing help throughout the whole process. We would highly recommend this company⭐️⭐️⭐️⭐️⭐️
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleHarry has gone above and beyond, getting everything organised & arranged so we could complete are rental ASAP. Thank you so much. Couldn’t wish for a better service and polite professional demeanour. 5 ⭐️ star.
Thank you for your thoughtful 5* review Sophie! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Sophie helping us purchase our first home! I didn’t know where to start with the process and you explained everything!
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMarley was excellent throughout the whole process from viewing the property to signing the letting agreement. Everything was transparent and responses were swift.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHarry was helpful and informative when he provided the viewing of a flat that I decided to rent. His tour of the residence was comprehensive, and he communicated well during all stages of the process. He is a generous, thoughtful and capable professional.
5/5
GoogleI have been working closely with Richard Elby and his team in Shelford. They let out 2 of my properties, I always receive great services from each of them if Richard isn’t available. I would highly recommend themPositiveResponsiveness, Professionalism
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
1/5
GoogleHad a problem with shoddy work carried out by Tucker Gardner contractor on fence adjoining myself garden. Raised the issue on 3rd April and despite 5 phone calls and 3 emails have not had a response from them over 3 weeks later. I don't think they are interested because I am not one of their clients. Disgusting customer service and I will certainly not use them as my letting agent.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleIncompetent & maliciously lazy, this is the worst & most unprofessional letting agent I have ever experienced I stayed at a property managed by Tucker Gardner for 3 years, almost 8 months of which was without any form of central heating over the winter of 2020, the agent did almost nothing to fix the issue, among a laundry list of other issues When we first moved into the property the agent had not even checked that the property was hooked up to the gas, as such for the first month of the tenancy the property had no heating or gas for cooking hobs When a leak developed in the bathroom the agent sent someone to fix and said they would paint over the water damage but they never did Upon ending the tenancy agent took 100% of a sizable deposit on a 4 bedroom property and proceeded to return £0 of it, ignoring our requests for information about how the deposit was split, and also stating things that were noted on the inventory when we moved in as new damage Do not ever use this agent, they fleeced us for every penny on letting agents fees and a huge deposit but provided almost no help In Solving issues
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe colleague is very patient on answering questions,although we are oversea customers .all the procedure done perfectly and we can always feel the friendly attitude. Thank you Deborah and Megan .
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have have been using Tucker Gardner for several years now to let properties and they always give a prompt first class service. Sophie is certainly very efficient and knowledgeable in all areas of the business. Would definitely recommend them .
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleHad a number of issues which needed taking care of. Zita and Lily took care of them quickly and efficiently and made my life a lot easier. Great work! Please keep it up.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery efficient and very professional. Zita has been extremely helpful
Steve, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleLee Jones convinced me that he had the right approach to selling my home, and it was sold within a week or two. He had good ideas and proved their worth.
Ian Hassall thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a wonderful experience with Tucker Gardner for viewing a property of my interest and booking for the tenancy of the places I viewed. Thank you !
Hello Shreyas, thank you for your fantastic 5* review! We're thrilled to hear that you had a wonderful experience with Tucker Gardner. If you need any further assistance, feel free to reach out. Best regards, Lucy, Customer Relations Team
4/5
GoogleMegan was quick to respond, very polite and friendly, and it was easy to get hold of the letting company to arrange viewings and moving in.PositiveResponsiveness
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
GoogleEvery step of the process for our end of tenancy required multiple emails to get a response. It took 2 month to get our deposit back, even though there were no landlord disputes at all. We have rented multiple properties via Tucker Gardner over the past 15 years but Country Wide seem to have stripped their ability to offer a good service - customers now get caught up in bureaucratic processes. We're now renting direct, agencies like this cause more problems than they solve.NegativeResponsiveness, Professionalism
Hi Lauren, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleA big thank you to Heather Wood who helped me with a difficult issue and achieved a good result for me. Went the extra mile.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleDeborah Hunt has being so helpful, she is the mos kind and amazing person on this company, we try to rent with other companies and other states agents in the same company, but she was the only one that really make everything to help us. Thanks a lot we definitely need more people like her 💜 …
Many thanks for your marvellous 5* review Camila. Best wishes, Lucy, Customer Relations.
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