Tucker Gardner Great Shelford reviews

★★★★★ 5/5

Google

I had a great experience with Tucker Gardner, specifically with Jessica Black. She was incredibly helpful, prompt, and professional. She made the entire process so easy which was amazing considering all the extra hoops we had to jump through being a foreigner here! Thanks again!

Sarah · 22 July 2023

★★★★★ 5/5

Google

Incredibly helpful and wonderful to deal with

Tom · 13 May 2025

★★★★★ 5/5

Google

I have been using Tucker Gardner for at least 10 years. They understand my position as Landlady especially as I don't live in the area. Therefore I have developed a trusting and very professional relationship with the team . Most recently I have have been working closely with Deborah Hunt, and her professional Courtesy and knowledge has been great. Will always recommend Tucker Gardner. Many thanks.

Áine · 17 June 2020

★★★★★ 1/5

Trustpilot

TuckerGardner Cambridge

Awful estate agent for prospective buyers. Strongly pressured into having a mortgage meeting with their in house team before they’d let us view a property. We refused, and they gave us a later viewing date in response. Estate agent forgot to turn up to booked viewings. Office doesn’t answer the phone.

Prospective · 19 November 2024

★★★★★ 5/5

Google

Amazing!!! Very good and professional agents. Liam took us to the view the property, very helpful, cheerful and he sure knows what he’s doing. I’m very excited actually 😂 …

Zino · 17 April 2024

★★★★★ 5/5

Google

Alessia Musca at Tucker Gardner provided five star asistance for our recent issues at a flat with a failed washing machine. We were always kept informed and up to date and she found the best solution for us. Much appreciated!

John · 21 August 2023

★★★★★ 5/5

Google

Deborah Hunt from Tucker Gardner had been super helpful and patient with us in getting through the valuation of our property and taking us through the fully managed letting process. It was a pleasure to work with her and highly recommend!

Basil · 22 July 2023

★★★★★ 5/5

Google

Aleksandra Sawa was a brilliant lettings negotiator, communication was easy, and she kept me well informed throughout the whole process. Thank you

Sasha · 20 September 2023

★★★★★ 1/5

Google

The problems start when you move out. They tried to charge us £275 for cleaning although we left the house spotless. I took a lot of photos of the mould and state of the kitchen when we moved in and while living there we redecorated and even put in underfloor heating in one room. We disputed the £275 they had plucked out of thin air and it looks like they didn't provide any justification for this figure or send anything to the deposit protection people. Expect to get most of your deposit back when you leave then the remaining couple of hundred back three months later if they don't even try to defend themselves in the dispute.

Jerome · 17 June 2022

★★★★★ 3/5

Trustpilot

Good Luck getting your Deposit back

I found the letting agent herself to be extremely friendly, helpful and efficient. However I am becoming greatly concerned after reading all the reviews reporting unacceptably late return of deposits, as this is my current experience. I have now waited 1 month for the return of my £1211 deposit, having spent over 20 hours submitting photos and responding to irrelevant “issues/damage “ on the check out document such as “non working light bulb” and “abandoned frog statue” (a tiny tin figurine that was in the garden when we moved in….) and “rubbish by the shed” - a Tucker Gardner To Let sign and the Landord’s spare paving! All after I damaged absolutely nothing and even paid £420 for a professional End of Tenancy clean that left the property much cleaner when we vacated than it was when we moved in! It’s definitely time Letting Agencies realised that their Landlord clients don’t understand the law on Deposits and the vital difference between Damage and Fair wear and Tear! The poor Tenants are always the last to be considered and the ones who have to keep borrowing money for their next deposit whilst awaiting the return of the one they paid in good faith 12 months previously. The clue’s in the name - It’s a Deposit - not a savings account for Landlords to dip into in order to do up their properties in between Tenants! Anyhow - wish me luck and here’s hoping I don’t incur yet another month’s overdraft fees before they get around to returning my money 😞 As a final update - I eventually got my deposit back, thanks to one of the agents insisting to the Landlord that they return it. However, it was too late to use as a deposit for my son’s next rental, so we’re lucky we weren’t utterly reliant upon it, as are far too many tenants. Still - at least I got it!😁

Ella · 5 June 2022

★★★★★ 1/5

Trustpilot

Please avoid TuckerGardner Ely

Please avoid TuckerGardner Ely - One of the worst estate agents ever used (and this really says it all!). The agent dealing with our case never ackowledged or replied our emails, never returned our calls and was always on holiday when needed. It took ages for them to complete a house purchase with no chains that could have been completed in max 3 months. They do not care about anything other than taking your money.

Customer · 6 December 2022

★★★★★ 1/5

Trustpilot

Unfortunately I can’t give them -5.I…

Unfortunately I can’t give them -5.I rented a house with them and now I can’t move there because the property is infested with toxic waste,the cooker have some cable on the floor possibly dangerous!The agent said he can’t do anything!We have only one solution to sued them!

Mr · 30 August 2024

★★★★★ 1/5

Trustpilot

Using them as letting agent was one of…

Using them as letting agent was one of my worst decisions. Having freed myself from them because they did no checking of the property in the last 10 years I have been faced with £ks of repair work to bring the property back up to standard. And they take no responsibility. Use them at your peril!

Dr · 4 March 2024

★★★★★ 1/5

Trustpilot

Caused accident and ran away!

We had an appointment viewing with your agent Drew Carolan. On the day, Drew opened a steel fence on the driveway but didn't settle it stable so it hit our car and cause a dent. Drew Carolan said he will contact us to proceed insurance claim, but he never did and disappeared ever since, so does Tucker Gardener, please avoid this company if you can! Drew Carolan's LinkedIn is 'drew-carolan-4013b6145' Do not hire this irresponsible person to your company.

Matt · 18 February 2022

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would. I haven’t rented nor bought from Tucker Gardner, no. It didn’t even get that far. Their customer service, or rather lack of has completely repelled my Fiancé and I from using their services. We’re looking for a property to rent, the search has been hard but consistent, a lot of properties we had found and liked were listed by Tucker Gardner, impossible to reach by phone just impossible to get through to. After numerous attempts at calling (when I say numerous I mean weeks of trying) and emailing, we got nowhere. The phone line would reach a certain point where an automated response would be activated saying “we’re sorry no one can get to the phones right now, we’re very busy, please leave a message” to which…you guessed it, I left a message. With no response, property’s we like and would love to know more about still listed we opted to go into the branches. We might have well just saved the petrol money and stayed at home. Not only was I insulted but we left with 0 useful information. We sat down and persisted to explain our situation, our efforts to get in touch with them, our efforts to call email etc. Rather than “we’re so sorry you’ve had such trouble, how can we help now” or “that’s a shame I will look into why you could have possibly expirenced this, how can I help” it was; “There’s no reason you couldn’t get through, our phones aren’t ringing off the hook *points at phones*. Are you sure you pressed the right options” automatically I was unimpressed. The idea that I’m incapable of listening to a robot telling me to press 1, 2 or 3 for different departments was like I said; insulting. Regardless we asked for help, we listed the properties that we had liked and wanted to know more about, of course by now they’ve all been let. We are now looking for properties listed by anyone but Tucker Gardner, their lack of respect, common sense & customer service has completely put us off, two very capable and willing customers. I will not be recommending them to anyone but rather warning people away.

Blue · 16 August 2021

★★★★★ 5/5

Trustpilot

Great staff

I would like to thank and recognise Elliots efforts in helping us rent a property, in a very rushed and difficult situation. He has always been fully prompt in communication and definately knows his stuff. I would say we were very lucky to be in his hands, as everything went smoothly with no issues. Could not recommend enough!

Aimee · 13 November 2023

★★★★★ 4/5

Google

Sophie and Debra are great and I have been pleased with the service. The 'catch-all' tenancy agreement is confusing in parts. As I haven't yet received the final account, I cannot comment on the value but I have no hesitation in ticking the 3 remaining boxes.PositiveResponsiveness, Quality, Professionalism

Judy · 17 June 2021

★★★★★ 1/5

Trustpilot

Pure Evil

Tucker Gardner is a classic example of a legacy corporation painfully removed from the experiences of everyday people. My wife and I moved into a TG property late last year, and were quickly thrown into a chaotic move-in process filled with loose ends and endless inconveniences. They were unresponsive, uncaring, and unfailingly incompetent. After one month in property, we decided to cut our losses and end our lease prematurely, for the sole purpose of removing Tucker Gardner (and our Countrywide property manager) from our lives. We're now in a property operated by Bidwells, and it's been a breeze.

Jack · 8 April 2021

★★★★★ 1/5

Trustpilot

Can we have a feature for minus stars?

An absolute shambles of a company - I wish I had checked Trust Pilot prior to renting with them. I rented via TG for 2 years, had problems from the get go with them. Firstly, issues with the house when I first moved in - only a handful of matters were resolved and ironically the ones that didn't really cost much. Fast forward to my exiting the property, I am now almost 6 weeks on with no deposit returned as of yet. The staff are totally incompetent and are trying to charge me now for things that were 1. in the inventory from when I moved in and 2. since the new tenants have moved in and have obviously reported the same issues I had. Whilst I lived at the property I made vast improvements to the gardens at no extra cost to them or my Landlord. How this company is still running is beyond a joke. Made an official complaint on 21st September and have still not heard from Management - disappointed yet not surprised. DO NOT RENT WITH TUCKER GARDNER.

Lucy · 6 October 2020

★★★★★ 2/5

Trustpilot

Avoid unless you like arguing

As a summary, AVOID renting with Tucker Gardner unless you have lots of spare time to be emailing and calling them, especially when it comes to getting your money back! There seems to be a lack of communication between the different Tucker Gardner/ Countrywide teams which means you have to keep asking and explaining everything multiple times. They also seem to have no regard for what's stated in the agreement and don't seem to chase things up until you remind them all the time.Most of the things were okay while we were with them but we didn't have many issues that required their involvement (hence 2 starts, not 1). Most problems started when we were moving out. We kept getting emails from the renewals team over 2 months before the end of our tenancy asking what we want to do - bear in mind this was in the middle of the pandemic when nothing was certain! We informed the terminations team we will be vacating the property few weeks before the end of our tenancy agreement so if the landlord agrees, we would be happy to terminate it earlier. I don't think this was ever communicated to the landlord by the terminations team. I think he was only asked about it when the agent wanted to show people around the property and I mentioned it to her. The lady dealing with our deposit/rent return didn't seem to be aware of the fact we should be getting 3 weeks worth of rent back until I asked about it, even though she admitted it was on the system!The biggest issue was the deposit. It took 20 WORKING DAYS (A FULL MONTH) TO HEAR HOW MUCH THE LANDLORD WANTS TO KEEP! It took countless emails (most of which remained unanswered by Tucker Gardner and Countrywide) and phone calls to get anything done. I only started getting replies to my emails after I said we would wait 3 days and raise a dispute with my deposits. This was a violation of the contract as it states we should have heard back in 10 working days. When I kept saying it is taking much longer than stated in the agreement I heard there's nothing they can do until they hear back from the landlord - this was just rude and unprofessional. As we can't contact the landlord ourselves, we rely on them to chase it up! It seems there is no protection for the tenants if the landlord is taking too long and breaking the agreement. Some of the people I have spoken to were very nice and actually helpful while others seemed annoyed that you keep contacting them to sort things out - it's a very stressful agency to be renting with!

A · 3 August 2020

★★★★★ 5/5

Google

Just a quick note to say thank you for the amazing service that Sophie Bingham has provided for me and my fiancée to get our first house together. We really appreciate it. Great service like you have provided really sticks out for us. Thanks again, Davinia & Joe

Davinia · 17 June 2020

★★★★★ 1/5

Trustpilot

1 star is too many

Honestly where i do i start. Still trying after a month of leaving a rented property to get our deposit back. AVOID at all costs as I've never dealt with cowboys sooo bad in my life. They fail to even read the most basic of emails and let alone Acknowledge that you have contacted them. Had a serious mould build up in the house took over a month before even anyone came to look, then nearly 3 months later no work carried out still just emails of we are waiting for a quote..... like hell they are. Will be raising a dispute of the fess they charge for leaving (and we didn't leave our agreement early) i advise any one to seek legal help or raise a dispute once you do leave as they will surely try to charge you fees that they can not. Btw this is going on all the names you operate under.

Jamie · 8 June 2020

★★★★★ 1/5

Trustpilot

A absolutely atrocious company to rent…

A absolutely atrocious company to rent through. It has taken a whole month to get our deposit back. Just do the sums. Countrywide, who now own over 60 agents ( some with multiple offices like Tucker Gardner ) and are responsible for letting several thousand properties of which many will come to the end of tenancy agreement each month, let's assume at an average rent of £600 and a deposit of £700, it means that they are sitting on our deposit money amounting to £700,000. At a meagre 1% interest rate this is a clear profit of £7000 per month. Call me a cynic if you like, and maybe it's not actually their policy, but it stinks.The process for getting your deposit back is fraught with obstacles thrown up by their big company systems in which little girlies are not allowed to make reasonable decisions, so steer well clear.

Mr · 21 May 2020

★★★★★ 1/5

Trustpilot

We live in a flat that Tucker Gardner…

We live in a flat that Tucker Gardner supposedly “manage”. Why any landlord would allow this company to be in charge of their property is beyond me. Their property maintenance team combine being incompetent with what I can only describe as aggressive stupidity. In an industry not exactly known for having helpful and competent people Tucker Gardner are remarkable for just quite how unpleasant they are to deal with. Honestly, AVOID AT ALL COSTS.

John · 15 September 2021