5/5
TrustpilotHolly at TG in Ely has been fantastic
Holly at TG in Ely has been fantastic. Her professional and kind service made my son's move much easier. I would like to thank her for this.
Trusted Agent profile · Great Shelford
Tucker Gardner Great Shelford reviews
★★★★★
211 reviews across 2 platforms
48-50, Woollards Lane, Great Shelford, CB22 5LZ
Tucker Gardner's office in Great Shelford, at 48-50, is rated 3.7 out of 5 across 211 reviews on two platforms, including 160 Google reviews rated 4.3.
Reviews
Every review we hold for the Great Shelford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTruly awful company
Truly awful company! They ignore every effort to contact them, so don't expect them to reply to any emails or answer the phone. Refuse to do repairs to the properties they managed, using the owners not giving permission as an excuse time and time again!!! They are only interested in money and have absolutely no qualms about how they get it and the people they upset along the way. My advice "DON'T USE THEM ... EVER!!!"
5/5
GoogleTucker Gardner were really professional and efficient to deal with. I'm happy our engagement, and I ended up with a lovely apartment to rent
Agent replied · 16 June 2024
Many thanks for your kind words and your amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRude patronising and treat renters…
Rude patronising and treat renters disgustingly my son moved out of property 2 months ago refuse to give deposit back
5/5
GoogleGreat experience with Alessia Musca, who was of great assistance in making a critical repair painless and quick
Agent replied · 16 June 2024
Thank you for your terrific 5* review . Best wishes, Lucy, Customer Relations.
5/5
GoogleVery Satisfied with their service and especially of all the help from letting agent Jessica Black in renting a property.
Agent replied · 16 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat a great service! Very professional from start to finish and always answered phone calls or emails promptly. Our property went on the market to rent and 2 days later a tenant was secured!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 16 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat services received from Liam Onyeachie. Keep up the good work!
Agent replied · 16 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMarley really went the extra mile in helping to sort out my rental. Very responsive and proactive. Recommended.
Agent replied · 16 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Googlehad a very good experience with Sophie!! Was extremely lovely, and sold us our home!
Agent replied · 16 June 2024
Many thanks for your excellent 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor response to queries and unresponsive property manager
Poor response to queries and incompetent property manager. I have rented my property with them for 17 years, but am now selling it and need quick responses. The current Property Manager Jodie Harrison just ignores Emails. Up until 2 years ago, my experience was good but recent experience means I would discourage anyone from using them to let their property.
1/5
TrustpilotAwful experience, no contact and no effort - avoid
Tucker Gardner were managing a sale of a house I was buying. I can honestly say that from the day the offer was made they didn't do a single thing to make the process easier or quicker. On the contrary - they were actively delaying the transaction by blocking me from getting in contact with the seller, something both parties wanted.
5/5
GoogleThank you very much Patricia Cheng , portfolio manager for the professional attitude and quick solution resolving all my problems on the property. Really apreciated.
Agent replied · 16 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlereally happy with Sophie when she sold us our new home, definitely recommend
Agent replied · 16 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRichard & Sophie in the Lettings Team have been amazing to work with. Friendly, professional, proactive and always going the extra mile to help us with our needs.PositiveResponsiveness, Professionalism
Agent replied · 16 June 2024
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotWorst experience l have ever had
Worst experience l have ever had. Richard Elby, the manager at this estate agent's attitude is appalling. He was very rude to me over, he did not want to listen to what l was saying and kept interrupting me. His attitude really really stinks. It is very concerning how he is leading a team with this kind of attitude.
1/5
GoogleRude and bad communicators.
Agent replied · 16 June 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible service
I have had loads of problems with TG They don’t reply to emails Didn’t bother to do the check visit on my property Not getting competitive repair estimates Not advising me of problems immediately sometimes waiting months to let me know. This gave me no time to get a quote from another contractor
1/5
TrustpilotAbsolutely terrible company keep away
5/5
GoogleExcellent service from Jessica, thanks very much!
Agent replied · 16 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the letting steam at Tucker Gardner Great Shelford. Responsive, helpful and friendly, a positive experience for us in renting out our house. Many thanks.
Agent replied · 16 June 2024
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our - branch were professional and helpful. Kind regards, Lucy
1/5
TrustpilotUseless
Impossible to contact, never answer queries, some agents seem like they have no idea what they are doing.
5/5
GoogleVery helpful and polite. I was assisted by Sophie, who was very professional and went above and beyond to help me find property to rent.
Agent replied · 16 June 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotAvoid this letting agency at all costs
Avoid this letting agency at all costs. They are nice enough to your face, but really are just there to squeeze every penny out of you. Dreading having to move out at some point as know they will just be an awful experience. Will actively avoid when look to get a new place in the future.
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