Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery disappointed with the lack of…
Very disappointed with the lack of service, originally dealt with Chris who was fine, then it went downhill, over a 14day period not one call back was received. Absolutely shocking
Amir · 23 September 2022
Agent replied · 15 June 2024
Dear Amir, Customer service is paramount to our working practice here at Sealeys Walker Jarvis and so I am sorry that you have not felt well-served by us on this occasion. As discussed on the various calls you made to us over the 14-day period, we had not yet received the necessary feedback from our client to be able to respond to your enquiry and did not feel it appropriate to call you with no feedback. Reiterating the feedback I subsequently provided to you on Friday 23rd, unfortunately your request was not acceptable to our client on this occasion, as I had advised you would likely be the case. All the best in your property search. Chris.
★★★★★ 1/5
GoogleNot worth one star.Everyone should be aware this agent.We saw a property in Dartford decided to rent and paid the deposit.The staff Holly did the job.Beginning told us the landlord requested 2.5 income of the rent.We said we can tried join name with my husband.The gave Goodlord check our bank reference.The Goodlord cleared it and contacted us it is done.Holly contacted us said all clear and confirmed us the tenancy agreement would be come out a few days and move date on 5th December.The goodlord contacted us to buy the tenancy liability insurance .We ended of tenancy where we live.After few days,Holly contacted us said the property no longer to rent us.All her said was completely different.After 4 weeks,no refund my deposit.The tenancy liability insurance still charge money from us.No professional at all.No responsibility at all.They told us is not their fault.It is goodlord fault.As a customer,we don't know who should responsibility between them and goodlord.After 4 weeks, Holly still not gave me call or email to refund my money.we are looking for legal advice to sue them.Be aware!!!!NegativeProfessionalism
Y · 16 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to post about your experience with us, I was saddened to hear that you have not received our usual exemplarily service.
The referencing criteria that we must adhere to are set by our contractor Goodlord and on this occasion their criteria was not met so we were unable to proceed with your application. We are aware that during your application process several errors were made by Goodlord to which we have raised concerns with them. Although your application to rent was unsuccessful, as a point of goodwill we have refunded your holding deposit in full. We have also raised with Goodlord that the insurance monies they took from you in error must be refunded forthwith.
Since errors were made by Goodlord with your application, we have implemented additional practices and procedures to ensure that this situation is not repeated and Goodlord provides a meticulous service to our clients at all times.
We apologise for any stress and inconvenience caused and wish you well for the future.
Lesley Odell, CEO
★★★★★ 1/5
GoogleVery very unprofessional, had a lady show us a flat which we said we would like to take she said she would email the forms that day, nothing came through rung the next day was told the person sorting the flat out was away til Tuesday so would need to ring back then, so Tuesday morning came rung at 9am to be told that someone had taken the flat, she was very rude in the phone!!! I have rung to try and book viewings for other flats and they never get back to you!! My advice is stay away from these agents! I would never ever want these to sell or try and rent out any of my property’s!!
Emma · 16 June 2022
Agent replied · 15 June 2024
Hi Emma I’m afraid we don’t have any record of you having viewed a property with us. Exemplary customer service is of paramount importance to us so if you could please email further details of your experience with us to me at catherine@sealeys.co.uk then I can investigate further. Thank you Catherine
★★★★★ 5/5
TrustpilotDream team!!!
Sealey’s really helped me when I needed a home the most. They were so dedicated and determined in finding me and my new born baby our little haven but most of all they were caring, thoughtful & kind in every way. The whole team went above & beyond, exceeded all my expectations! I could not thank you all enough. Every single one of you have been amazing but the biggest thank you has to go to Elliot and Olivia, without you two my home wouldn’t be my home. I am forever grateful to you both and everyone at Sealey’s. Thank you so much!
Charlie · 16 February 2022
Agent replied · 15 June 2024
Thank you for your kind review. We always strive to help and provide the best customer service we can. We hope you have both settled in well, and we wish you all the best. Olivia.
★★★★★ 5/5
Trustpilothouse purchase
Sealeys dealt with the house we were purchasing and were very helpful throughoutDebbie Bannister kept in contact with me throughout and very professional and approachable. I would recommend Sealeys
Jodie · 6 July 2022
Agent replied · 15 June 2024
Thank you Jodie for your review, it was quite a long process for you to achieve your forever home, but I hope you’ll agree it was worth it. Best wishes Debbie
★★★★★ 5/5
GoogleExtremely professional service, we discussed our expectations and were supported throughout by Debbie Bannister at Sealeys to achieve our goals, pro active plus speedy responses at all times, outstanding.
On completion we even received an unprecedented home movers box, which amongst other things includes wine and snacks, a welcome surprise on the moving day.
We cannot thank the Sealeys team at Gravesend enough, they made a challenging time much, much easier.
Without doubt they would now be our first port of call for an estate agent.PositiveProfessionalism
Ken · 27 August 2021
Agent replied · 15 June 2024
Ken, to receive such a lovely review is gratifying, you were delightful to deal with and it’s always good to move someone into their dream home. We hope you’ll be very happy there! Best wishes Debbie
★★★★★ 5/5
Google5 stars (no more stars 💫 otherwise go ahead).
Thank you very much for your commitment, dedication and professionalism. Congratulations to the entire Sealeys team (especially Dr Mararet Lownie - Finance Manager).
She never gave up helping us, always with great professionalism
Yours sincerely.
Sofia and Paulo
Show quote
Sofia · 16 May 2024
Agent replied · 15 June 2024
Dear Sofia & Paulo,
Thank you so much for your kind review. I wish you every happiness in your new home.
Best wishes
Margaret
★★★★★ 5/5
GoogleProfessional, quality service. Our agent Chris went above and beyond to ensure that the deal met our needs. Honestly, would highly recommend this estate agents.
P · 16 June 2022
Agent replied · 15 June 2024
Hi Mr Ahmed, it was wonderful working with you, and further it has been a great pleasure to see how quickly your business has proven to be a terrific success. I am incredibly grateful for your review, and look forward to helping you with your next venture. Best regards, Chris
★★★★★ 5/5
TrustpilotI recently rented a property through…
I recently rented a property through sealeys gravesend and couldn’t have asked for better service. This company was extremely helpful in the whole process from finding a property to live in to helping with a handful of problems at the property in a very quick and efficient manner and when it came to vacating the property due to the landlord selling they were most sympathetic to our situation and helped try to find us a suitable property to move too. During these times with COVID this company were still easy to contact and helped as much as possible during a stressful time I couldn’t recommend a better estate agents if I tried. thank you to all the staff
Lewis · 7 September 2020
Agent replied · 15 June 2024
Dear Lewis Thank you so much for leaving us your review.This is a difficult time for everyone but we have put procedures in place during the Covid period to ensure our Tenants and Landlords can contact us. I am glad you have proven this has been effective.I am delighted you have had such a positive experience with Sealeys and wish you well in your new home.Best wishes Margaret
★★★★★ 5/5
TrustpilotProperty purchase..
We recently purchased a property with Sealeys , and we couldn’t be happier with the experience. From start to finish, their professionalism and dedication were outstanding. We worked closely with Debbie and she guided us through every step of the
Iva · 13 August 2024
Agent replied · 23 August 2024
Thanks Iva, for your review. We publicise our excellent service levels as being one of the main reasons to use our agency, we are so pleased you have experienced this and have let others know. We wish you well in your new home!
Kind regards
Debbie
★★★★★ 5/5
GoogleSealeys have been brilliant, I can't recommend them enough.
Debbie, Liz and the team are highly professional and go the extra mile for their clients.
Sherrie · 27 July 2024
★★★★★ 5/5
TrustpilotBought our house with Sealeys
Bought our house with Sealeys. They were great throughout the whole process. Particular thanks to Debbie who went above and beyond. We are very pleased with their service. Thanks to all the team at Sealeys.
Mr · 15 February 2019
Agent replied · 15 June 2024
Thank you for your kind feedback.
★★★★★ 5/5
GoogleI found selling my late father's house through Sealeys a stress free experience at a difficult time. They are very professional, trust worthy, organised and reliable. I would highly recommend their services.
Frankie · 4 December 2024
Agent replied · 9 January 2025
Thank you so much Frankie for taking the time to write your lovely review and recommending us in the future. It has been such a pleasure helping you through the buying process.
Linda
★★★★★ 5/5
GoogleVery nice staff good service 🥰🎉 thank you for help …
Kamaljit · 10 August 2025
Agent replied · 9 September 2025
Dear Kamaljit,
We were so pleased to move you into your new home, congratulations to you and the whole family.
Kind regards,
Debbie
★★★★★ 5/5
TrustpilotSealey’s have excelled in every aspect
Sealey’s have excelled in every aspect, would highly recommend.
Connor · 18 August 2025
Agent replied · 31 May 2026
Thank you for your kind review. It was a pleasure helping you find your new home. Wishing you all the best.
Olivia
★★★★★ 5/5
TrustpilotApple Gas And Heating Review for Sealeys Estate Agents
I have been working with Sealeys for 2 to 3 years now as a contractor, carrying out gas landlords checks and repairs. I find them very nice, helpful people to deal with. Always a good amount of time given to carry out gas checks before the due date, payment made within 30 days after invoice. My wife also rents a property through them and she finds this side of Sealeys very efficient also. Happy to have found Sealeys to work alongside.
John · 13 June 2019
Agent replied · 15 June 2024
Hi JohnThanks for your kind words and your wife's custom. Paying our contractors on time is very important to us, hence we have long term reliable contractors like yourself. Many thanksMargaret
★★★★★ 5/5
GoogleI've been working alongside Michael as part of our professional governing body's working group on improving and increasing business performance.
Michael has proved knowledgeable in all areas of property. Experience, which is unrivalled, even more than me and from what I have seen very well organised.
If you are looking for a caring and conscientious firm to look after your property assets or you need general professional property advice contact Sealeys. You will be well looked after.
Edward · 16 June 2020
Agent replied · 15 June 2024
Thank you Edward, it is heartening to know that there are other independent agents out there who are like-minded. It is a matter of personal pride that it is your name above the door and that you work hard and efficiently to provide the results that your clients want, something that reflects well on your business and the industry as a whole. In Edward Ashdale, I have come across such a fellow agent. Regards Michael Alan Sears, MD.
★★★★★ 5/5
TrustpilotThe whole process was quick and the…
The whole process was quick and the staff were professional. I was kept updated and was given the choice to choose when I wanted to move in.
Maureen · 6 January 2025
Agent replied · 31 May 2026
Thank you for your kind feedback! I'm glad to hear that the process was quick and that our team provided you with professional service. We always aim to make things as smooth as possible, and I'm happy we could meet your expectations. Best of luck in your new home!, Olivia
★★★★★ 5/5
GoogleThe quality of care and follow up from the Sealeys team was incredible. Debbie really helped reassure me in many way and was great at keeping me in the loop or asking me to support with something on our end. I am truly grateful for the Sealeys team helping me secure my home! Would highly recommend
Benny · 16 June 2023
Agent replied · 15 June 2024
I am pleased to have been able to reassure you during the process, it’s a really difficult time with so many issues at each turn. I am glad our contribution helped and we hope you’ll be very happy in your new pad!
Best wishes
Debbie
★★★★★ 5/5
TrustpilotGreat service
Great service. Competent helpful staff. Great follow up .
Linda · 6 August 2025
Agent replied · 31 May 2026
Thank you for the kind words Linda. We are glad to hear you had a good experience and that the team was helpful. We appreciate you taking the time to leave a review!
Best wishes
Olivia
★★★★★ 5/5
TrustpilotPerseverance
The agents persevered and we got there in the end. Very professional, helpful & prompt with replies & updates.
Ms · 7 April 2025
Agent replied · 31 May 2026
Thank you for your kind review Rosalie.
Best wishes
Lesley
★★★★★ 5/5
GoogleWhen finding my new rented house I have had nothing but outstanding help and support from all the team in Sealys but one in particular and his name is Adam he has gone above and beyond to do whatever he can to help me in everyway possible to make my life easier and it was very much appreciated so if your looking for a new home they are the people to go with they are all so kind and friendly and will go out of there way to help you
Carly · 17 June 2018
Agent replied · 15 June 2024
Thank you for your kind review Carly
★★★★★ 5/5
GoogleI was very impressed and I would recommend all the team in sealeys ,they worked so hard when I was selling my property couldn't fault them at all very professional friendly helpful in every way , just want to say a very big thankyou to Diane also she took the stress away from me and supported me in every way, she was at the end of the phone when I needed her very professional and extremely caring a big thankyou to you for all your hard work
Louise · 17 June 2018
Agent replied · 15 June 2024
Thank you for your kind review
★★★★★ 5/5
GoogleDo not waste your time going anywhere else!
I was referred to the team at Sealey's by a friend of mine. From the initial email exchange, to helping me sell and buy a property, they have been exceptional.
It's worth mentioning that the lister for my property, Diane, was fantastic. A real person who took the time to get to know what was important to me, some great advice on what I should do to make sure my property sells and great knowledge of the local market.
An added bonus that I was able to also find my dream house with Diane giving me good advice on things to consider.
Dealing with Shirley (who manages viewings) and Debbie (who manages offers/contracts etc) have also been a pleasure to liaise with. They are prompt in replying to emails and always available for queries no matter how random.
Michael the owner of Sealeys, has built a superb team (and he happens to be a really nice guy as well).
Shereen · 17 June 2018
Agent replied · 15 June 2024
Thank you so much Shereen it was great working with you
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