Trusted Agent profile · Gravesend
★★★★★
279 reviews across 3 platforms
184, Parrock Street, Gravesend, DA12 1EN
Sealeys Walker Jarvis's office in Gravesend, at 184, is rated 4.6 out of 5 across 279 reviews on three platforms, including 151 Google reviews rated 4.5.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleWow, my first mortgage and the team were amazing Thank you to Linda, Debbie & Emily for making my first mortgage such a great experience. They even have me a present and a card. Such lovely people 10/10
Thank you so much David for your lovely review. It has been such a pleasure helping you through the buying process. We wish you all the very best in the future. Linda
5/5
GoogleI have rented many properties over the years through agents and private landlords, most of them weren't bad. With regards to Sealeys I have been extremely happy with the service Nicola and the team have provided. Maintenance issues were fixed quickly, emails were replied to in a timely manor. A very professional supportive agency. I highly recommend Sealeys for all your housing needs, renting or buying.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Nicola for taking the time to write your review. Here at Sealeys Walker Jarvis we always try to make sure that during our tenants' tenancies when issues arise we address them and inform the landlords as soon as they are received.. We believe in making sure we keep both tenants and landlords updated on any situation as well as assisting tenants if they require our help or advice where necessary. Thank you again best wishes Nicola.
5/5
GoogleThanks too Callum & Olivia for there tirelessly help in helping me and my wife picked the perfect future home. The best move for our future :) Kind Regards Jack & Fatma
Thank you for your kind words. It was a pleasure helping you find your new home. We wish you all the best in your new home., Olivia
5/5
GoogleAndrew and the team at Sealeys in Gravesend offer a great value of service when it come to anything that is needed. They keep you up to date all the time and get back to you as soon as they can. They are the BEST State agents me and my wife have been with. I can’t recommend enough. From the day we moved in they couldn’t have been more helpful. Thank you for everything
Dear Ashlee, thank you so much for your kind review. We aim to make sure repairs are arranged swiftly for our tenants, particularly with the introduction of our online reporting system which tenants can access 24 hours a day/7 days a week. Best regards Lesley
5/5
TrustpilotThank you
Have recently completed a purchase though Sealeys which was a difficult experience due to the management agents of the property I was buying being a bit difficult. Debbie and the team at Sealeys were very helpful in getting things sorted though and were professional and friendly throughout. Was very happy with the service provided.
It was a pleasure dealing with you Richard, you’re right it was a difficult transaction, but experience and communication always gets things over the line in the end! Thank you for your patience and for leaving this positive review - we hope to deal with you again in the future. Kind regards,Debbie
5/5
TrustpilotProperty purchase..
We recently purchased a property with Sealeys , and we couldn’t be happier with the experience. From start to finish, their professionalism and dedication were outstanding. We worked closely with Debbie and she guided us through every step of the process with transparency and expertise. The team was incredibly responsive, always available to answer our questions and provide valuable insights. If you’re looking to buy property. We highly recommend Sealeys Walker Jarvis. Their service is truly top- notch!
Thanks Iva, for your review. We publicise our excellent service levels as being one of the main reasons to use our agency, we are so pleased you have experienced this and have let others know. We wish you well in your new home! Kind regards Debbie
5/5
TrustpilotSealeys have been brilliant
Sealeys have been brilliant, I can't recommend them enough. Debbie, Liz and the team are highly professional and go the extra mile for their clients. Great communication throughout the whole process.
Thank you so much for your glowing review Sherrie, it was a pleasure dealing with you and your Mum. I hope she’ll be very happy in her new home and look forward to working for you again. Kind regards, Debbie
5/5
TrustpilotSealeys. Excellent service and support
I’ve used Sealeys over the past 12 years and want to say a massive thank you to Michael and his team for the professional service they have delivered either on letting or my recent sale. Always available, very helpful, find the right solutions and have a fantastic support network of “trades”. A special mention for Debbie who has been instrumental in getting my sale through. I would not hesitate in recommending them.
As a valued client we are delighted you have used more than one of our services and found each to be successful. Best wishes Debbie
5/5
TrustpilotWhat a great company
What a great company, so friendly and very efficient. I must mention Elliott Rogers who was the lovely guy who showed me the rental property that we were interested in, he was so professional and helpful, kept me in the loop all the way, then thankfully we managed to secure the property. Just a great service, Thank you Elliott.
Hi Natalie, thank you so much for taking the time to post a review. We always aim to provide the best service that we can to our tenants. Very best wishes Elliott
5/5
TrustpilotA big thank you….
We have rented a few years with Sealeys , then our landlords needed to sell the house which we loved.Holly and Olivia were fantastic and understanding and helped us find another property in the same area. Nothing was too much trouble and they helped the whole moving experience go smoothly. Highly recommend the whole team…..
Thank you for your lovely review and being great tenants; we aim to provide the best service we can for prospective and current tenants. We are happy to have found you a new home and wish you all the best. Olivia.
5/5
TrustpilotI can highly recommend Sealeys
I can highly recommend Sealeys. From the initial valuation through to completion they were so helpful in every possible way. Even throughout lockdown Debbie was there to reassure us despite having to work from home.I love the way they are so friendly but professional.I know estate agents really do get negative feedback but Sealeys certainly earned their commission and I would not hesitate in recommending them to anyone.
So kind of you to write such a nice post: We always strive to do the best for clients and am particularly pleased to hear that our service and communication levels in lockdown didn’t suffer and that you were pleased with your sale. I hope you and your husband are now enjoying life on the coast! Best wishes Debbie.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking! Avoid! Waiting years for repairs to be done. Get the council involved and they're still dragging it out by getting quotes by numerous contractor... The issues didn’t just appear overnight we have the proof to prove this has been ongoing for years Extractor fans have been replaced twice. Why keep reporting issues when nothing gets done until the council get involved We have had this discussion about moving property and as you're fully aware the rental market is way over priced!
Thank you for your review, however, we feel your statement is a misrepresentation of how we have managed the property your partner is currently renting. We took over the management of the property in January 2020 when we purchased the management portfolio of another agency. We have records to show that any maintenance issues reported to us, since this time, have been met with site visits by one of our team or a contractor and issues have been dealt with. We have never ignored any maintenance issue reports. The property inspection completed last summer did not find any issues. Following a report of damp at the beginning of this year two members of our team completed an additional property inspection in February 2024, the findings of which were sent to the landlord for a decision to be made on action going forward and a contractor was booked. It was at this point that it was confirmed the damp proofing at the property was still under guarantee and could only be worked on by the contractors who installed it. Booking this company in to make a site visit proved extremely difficult but was arranged for 10th April. Despite us working on the issues reported you requested the local council Housing Services Department attend and carry out a survey which they did on 10th April. They confirmed the property is habitable and not a category one. They also stated that the tenants should be working with us to solve any issues. The contractor who most recently surveyed the property has confirmed there are high readings being obtained internally which are possibly due to penetrating damp, condensation damp and overspill from the bath, which we are in the process of dealing with. They confirmed the condensation damp is due to the lifestyle of the inhabitants at the property. In our opinion, the fact that since the tenancy began the property has become increasingly overcrowded and there are rooms at the property not being used for their original purpose, such as a dining room that is being used a bedroom, has exacerbated the condensation damp issue. Also condensation damp at the property that occurs from the bathroom was made worse by the fact that you failed to report the bathroom extractor fan was faulty and this was only discovered during an inspection by one of our team. As you are well aware all issues that can be rectified have been completed in the last two months. We are only waiting for work to be completed to the exterior of the property which has been delayed due to the landlord requesting two more quotes in addition to the two we have already obtained, which is his prerogative to do so. Once the landlord chooses a contractor from the quotes we are obtaining and work is completed outside, then the outstanding works to the interior will be completed. We are working hard with the landlord to rectify the issues at the property. However, if you are not happy with time this issue, that was reported in January 2024, is taking to rectify then your partner is of course welcome to give notice to end the tenancy and find a larger property that may be more suitable for the size of your family. Regards Lesley
5/5
GoogleAfter enduring the nightmare of dealing with the world's most appalling tenants, including prolonged rent evasion, property damage, and legal battles, I cannot praise Sealeys enough for their exceptional support and professionalism throughout the ordeal. Despite facing the most challenging circumstances, Laurie, Lesley, and Holly remained unwaveringly supportive and calm, offering invaluable advice and guidance every step of the way. Their recommendation to invest in landlord's insurance proved to be a lifesaver, underscoring their proactive approach to safeguarding landlords' interests. Sealeys truly epitomizes excellence in property management, demonstrating unparalleled dedication to both landlords and tenants alike. Even in dealing with the most difficult individuals, they exhibited empathy and understanding toward the tennant, a testament to their remarkable character. I wholeheartedly recommend Sealeys to anyone in need of reliable and compassionate property management services. Laurie, Lesley, and Holly, you are absolute gems. Thank you for your outstanding assistance
Thank you so much for your glowing review! We're thrilled to hear that you appreciated our professionalism, especially during such a challenging experience for you. We are dedicated to providing a top-notch service and we are delighted that it made a positive impact for you. Your feedback means a lot to us. Best wishes Lesley
5/5
TrustpilotExcellent Professional Service
Michael runs a very professional ship! Sealeys supported me through every stage of my flat sale. Debbie was brilliant with regular updates, progressing the sale with the buyer and solicitors and proactively helping to resolve any minor issues along the way. I am happy to recommend Sealeys Estate Agents and would not hesitate to return to them in the future. Thank you to the team, KC.
Many thanks for your positive review Kam. We were delighted to sell your investment property and now look forward to the next job of finding you your forever home. Best wishes Debbie
1/5
GoogleI'm actually surprised these people have an overall rating of 4.5! I've been a landlord for 18 years and always used Walker Jarvis to find tenants and draw up tenancy contracts for all my properties. I had a great relationship with them until they merged with Sealey's and Sean left (he was the lettings guy I dealt with through Walker Jarvis). It's now a money grabbing institution nothing else. I had one property under management with them but soon took over management after my tenants experienced problems getting a maintenance issued resolved. Anyway fast forward I need a new tenancy agreement drawn up for a property I've previously had under their management, something Sean would have done straight away under Walker Jarvis, oh this new set up agreed BUT wanted 1 months rent!!! The claim made was 'there is a lot of work involved' which wasn't going to wash with me as I've now done it myself. I did call other agents who had no history of this tenancy or dealings with me and they quoted over 50% less than these rip off merchants. Please call around before going with these greedy so and so's! They lack a sense of relationship management. I'll gladly take my business elsewhere and will never be using them again EVER.
Thank you for taking the time to post a review, however, we refute the statement that we are ‘rip off merchants’ and ‘greedy so and so’s. We pride ourselves on providing our clients with an exemplary service ensuring everything is in place for tenancies at their properties to be fully compliant and meet, in full, the 170 plus pieces of legislation which now apply to landlords and rental properties. We purchased the portfolio ONLY of Walker Jarvis in March 2021 and unfortunately not all paperwork was made available to us for all previous Walker Jarvis tenancies and clients. This meant to draw a new tenancy agreement up for your property we would have needed to start from scratch, and it would have been necessary for a member of our team to deal with a large amount of work to ensure your tenancy was fully compliant, hence our fee of one month’s rent. This would have included, but not been limited to, carrying out tenant identification and right to rent checks, confirming documentation held by Land Registry matches the tenancy agreement, confirming deposit details, obtaining all safety certificates, i.e. gas safety, electrical safety report and Energy Performance Certificate, re-issuing the how to rent guide, re-issuing prescribed information in relation to the deposit and re-issuing the deposit scheme leaflet. Our team are highly experienced and Propertymark qualified individuals who stay constantly up to date with legislation and industry changes to ensure the best service for our clients, and our fees reflect this. The adage is true I am afraid, ‘you get what you pay for’. If you have prepared your new tenancy with the ease with which you state, we sincerely hope you have met all legislative requirements and wish you well with your tenancy in the future. Kind regards Lesley Odell
5/5
GoogleReally lovely service and very helpful when we moved into our new home! Couldn’t recommend enough. Thank you especially to Olivia and Callum at the Gravesend branch 😌✨ …
Thank you for your review. It’s great to hear we could help make your move into your new home a smooth one. It was a pleasure working with you, all the best! Many thanks Olivia
5/5
GoogleSealeys have been brilliant, I can't recommend them enough. Debbie, Liz and the team are highly professional and go the extra mile for their clients.
Thank you so much for your glowing review Sherrie, it was a pleasure assisting you and your Mum. I hope she’ll be very happy in her new home and look forward to working for you again. Kind regards, Debbie
5/5
GoogleGreat service from Elliot and the team! Great communication, very clear and easy to contact. The whole process was very smooth from the first visit to collecting the keys. Wish every estate agent could be like this!
Thank you for your kind words, Rosalie. It is great to hear that our team’s efforts are appreciated. Best of luck in your new home, Elliott
5/5
GoogleThe Sealeys team have all been very helpful while I was purchasing a property they advertised. They were supportive, communicative and always replied in a timely fasion. A big thank you to Natasha, Hazel and Debbie who all assisted me in the process.
It was a pleasure dealing with you on this purchase, Kevin, we hope your next one goes equally well. Always good to have a repeat customer! Best wishes Debbie
5/5
TrustpilotGreat for rentals!
We recently rented a new home with the help of Sealeys Walker Jarvis. It was the first time dealing with Sealeys, and we were really happy with their service. The team was professional, friendly and informative throughout! The whole process was seamless and straightforward. Highly recommend!
Thank you for your lovely review. We’re really glad to hear you had a great experience with us. It was a pleasure helping you find your new home, and we're happy everything went smoothly. Wishing you all the best in your new home. Best wishes Olivia
5/5
GoogleThanks Sealeys for walking me through the first-time buyer experience. Debbie and Liz were exceptionally supportive, checking in regularly with the sellers and myself to ensure the process works smoothly. And thanks for the house warming present.
Dear Sarah, I am delighted you’re now in your new home, I hope you’ll enjoy living there and that we’ll be able to help you again in the future. Best wishes, Debbie
5/5
GoogleThe experience with Elliott as an agent has been amazing and worlds apart from other agencies we have dealt with in the past. The level of professionalism offered by Sealeys is really good and they kept us up to date with the process and have been on hand to assist with any queries and issues. I would recommend them in a heartbeat to anyone looking for a good, honest agency. Completely transparent and a team of good people, helping good people. Thank you Sealeys!
Thank you Georgia for taking the time to post a review. We are glad to have been able to help you through the process. Best Wishes, Elliott
5/5
GoogleI found dealing with Sealeys, and in particular Chris, a pleasant experience. Chris kept us informed every step of the way after we found a site of interest. All in all i would recommend Sealeys and would would not hesitate to contact them again should I require another site/property.
Thank you for your kind words Chris. It is a pleasure working with you and I look forward to doing so again the future. Best wishes, Chris Darbon
1/5
GoogleApplied for a house which was well within my affordability. Didn't hear anything, so called the office. Spoke to a young man who sounded like a new starter, don't know his name as he didn't give it. Was told my application was rejected. No reason given and the young man was quite rude and abrupt about it. Don't mind the rejection as it happens. However there is no need to be rude about it. This young man's behaviour was in total contrast to Holly who took my initial enquiry and was very good.
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