Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA big thank you….
We have rented a few years with Sealeys , then our landlords needed to sell the house which we loved.Holly and Olivia were fantastic and understanding and helped us find another property in the same area. Nothing was too much trouble and they helped the whole moving experience go smoothly. Highly recommend the whole team…..
C · 16 November 2022
Agent replied · 15 June 2024
Thank you for your lovely review and being great tenants; we aim to provide the best service we can for prospective and current tenants. We are happy to have found you a new home and wish you all the best. Olivia.
★★★★★ 5/5
TrustpilotI can highly recommend Sealeys
I can highly recommend Sealeys. From the initial valuation through to completion they were so helpful in every possible way. Even throughout lockdown Debbie was there to reassure us despite having to work from home.I love the way they are so friendly but professional.I know estate agents really do get negative feedback but Sealeys certainly earned their commission and I would not hesitate in recommending them to anyone.
Melinda · 29 July 2020
Agent replied · 15 June 2024
So kind of you to write such a nice post: We always strive to do the best for clients and am particularly pleased to hear that our service and communication levels in lockdown didn’t suffer and that you were pleased with your sale. I hope you and your husband are now enjoying life on the coast! Best wishes Debbie.
★★★★★ 5/5
GoogleAfter enduring the nightmare of dealing with the world's most appalling tenants, including prolonged rent evasion, property damage, and legal battles, I cannot praise Sealeys enough for their exceptional support and professionalism throughout the ordeal. Despite facing the most challenging circumstances, Laurie, Lesley, and Holly remained unwaveringly supportive and calm, offering invaluable advice and guidance every step of the way. Their recommendation to invest in landlord's insurance proved to be a lifesaver, underscoring their proactive approach to safeguarding landlords' interests. Sealeys truly epitomizes excellence in property management, demonstrating unparalleled dedication to both landlords and tenants alike. Even in dealing with the most difficult individuals, they exhibited empathy and understanding toward the tennant, a testament to their remarkable character. I wholeheartedly recommend Sealeys to anyone in need of reliable and compassionate property management services. Laurie, Lesley, and Holly, you are absolute gems. Thank you for your outstanding assistance
E · 16 May 2024
Agent replied · 15 June 2024
Thank you so much for your glowing review! We're thrilled to hear that you appreciated our professionalism, especially during such a challenging experience for you. We are dedicated to providing a top-notch service and we are delighted that it made a positive impact for you. Your feedback means a lot to us.
Best wishes
Lesley
★★★★★ 5/5
TrustpilotExcellent Professional Service
Michael runs a very professional ship! Sealeys supported me through every stage of my flat sale. Debbie was brilliant with regular updates, progressing the sale with the buyer and solicitors and proactively helping to resolve any minor issues along the way. I am happy to recommend Sealeys Estate Agents and would not hesitate to return to them in the future. Thank you to the team, KC.
Kyra · 9 July 2020
Agent replied · 15 June 2024
Many thanks for your positive review Kam. We were delighted to sell your investment property and now look forward to the next job of finding you your forever home. Best wishes Debbie
★★★★★ 1/5
GoogleI'm actually surprised these people have an overall rating of 4.5! I've been a landlord for 18 years and always used Walker Jarvis to find tenants and draw up tenancy contracts for all my properties. I had a great relationship with them until they merged with Sealey's and Sean left (he was the lettings guy I dealt with through Walker Jarvis). It's now a money grabbing institution nothing else. I had one property under management with them but soon took over management after my tenants experienced problems getting a maintenance issued resolved. Anyway fast forward I need a new tenancy agreement drawn up for a property I've previously had under their management, something Sean would have done straight away under Walker Jarvis, oh this new set up agreed BUT wanted 1 months rent!!! The claim made was 'there is a lot of work involved' which wasn't going to wash with me as I've now done it myself. I did call other agents who had no history of this tenancy or dealings with me and they quoted over 50% less than these rip off merchants. Please call around before going with these greedy so and so's! They lack a sense of relationship management. I'll gladly take my business elsewhere and will never be using them again EVER.
Jas · 16 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to post a review, however, we refute the statement that we are ‘rip off merchants’ and ‘greedy so and so’s. We pride ourselves on providing our clients with an exemplary service ensuring everything is in place for tenancies at their properties to be fully compliant and meet, in full, the 170 plus pieces of legislation which now apply to landlords and rental properties.
We purchased the portfolio ONLY of Walker Jarvis in March 2021 and unfortunately not all paperwork was made available to us for all previous Walker Jarvis tenancies and clients. This meant to draw a new tenancy agreement up for your property we would have needed to start from scratch, and it would have been necessary for a member of our team to deal with a large amount of work to ensure your tenancy was fully compliant, hence our fee of one month’s rent. This would have included, but not been limited to, carrying out tenant identification and right to rent checks, confirming documentation held by Land Registry matches the tenancy agreement, confirming deposit details, obtaining all safety certificates, i.e. gas safety, electrical safety report and Energy Performance Certificate, re-issuing the how to rent guide, re-issuing prescribed information in relation to the deposit and re-issuing the deposit scheme leaflet.
Our team are highly experienced and Propertymark qualified individuals who stay constantly up to date with legislation and industry changes to ensure the best service for our clients, and our fees reflect this. The adage is true I am afraid, ‘you get what you pay for’. If you have prepared your new tenancy with the ease with which you state, we sincerely hope you have met all legislative requirements and wish you well with your tenancy in the future.
Kind regards
Lesley Odell
★★★★★ 5/5
GoogleReally lovely service and very helpful when we moved into our new home! Couldn’t recommend enough. Thank you especially to Olivia and Callum at the Gravesend branch 😌✨ …
Holly · 16 January 2026
Agent replied · 16 April 2026
Thank you for your review. It’s great to hear we could help make your move into your new home a smooth one. It was a pleasure working with you, all the best!
Many thanks
Olivia
★★★★★ 5/5
GoogleSealeys have been brilliant, I can't recommend them enough.
Debbie, Liz and the team are highly professional and go the extra mile for their clients.
Sherrie · 12 August 2024
Agent replied · 9 January 2025
Thank you so much for your glowing review Sherrie, it was a pleasure assisting you and your Mum. I hope she’ll be very happy in her new home and look forward to working for you again.
Kind regards,
Debbie
★★★★★ 5/5
GoogleGreat service from Elliot and the team! Great communication, very clear and easy to contact. The whole process was very smooth from the first visit to collecting the keys. Wish every estate agent could be like this!
Rosalie · 18 December 2023
Agent replied · 15 June 2024
Thank you for your kind words, Rosalie. It is great to hear that our team’s efforts are appreciated. Best of luck in your new home, Elliott
★★★★★ 5/5
GoogleThe Sealeys team have all been very helpful while I was purchasing a property they advertised. They were supportive, communicative and always replied in a timely fasion. A big thank you to Natasha, Hazel and Debbie who all assisted me in the process.
KEVIN · 16 June 2023
Agent replied · 15 June 2024
It was a pleasure dealing with you on this purchase, Kevin, we hope your next one goes equally well. Always good to have a repeat customer! Best wishes Debbie
★★★★★ 5/5
TrustpilotGreat for rentals!
We recently rented a new home with the help of Sealeys Walker Jarvis. It was the first time dealing with Sealeys, and we were really happy with their service. The team was professional, friendly and informative throughout! The whole process was seamless and straightforward. Highly recommend!
Customer · 10 July 2025
Agent replied · 31 May 2026
Thank you for your lovely review. We’re really glad to hear you had a great experience with us. It was a pleasure helping you find your new home, and we're happy everything went smoothly. Wishing you all the best in your new home.
Best wishes
Olivia
★★★★★ 5/5
GoogleThanks Sealeys for walking me through the first-time buyer experience. Debbie and Liz were exceptionally supportive, checking in regularly with the sellers and myself to ensure the process works smoothly. And thanks for the house warming present.
Sarah · 19 October 2023
Agent replied · 15 June 2024
Dear Sarah, I am delighted you’re now in your new home, I hope you’ll enjoy living there and that we’ll be able to help you again in the future.
Best wishes, Debbie
★★★★★ 5/5
TrustpilotThank you Laurie
This was my first time dealing with Sealeys Walker Javis and I must say they are very professional.
Judith · 9 March 2026
Agent replied · 31 May 2026
Thank you so much for your kind review. It was a pleasure working with you, and I’m really pleased we were able to get the transaction over the line. I truly appreciate your patience throughout the process too, and I wish you all the best going forward.
Best wishes
Laurie
★★★★★ 5/5
GoogleThe experience with Elliott as an agent has been amazing and worlds apart from other agencies we have dealt with in the past.
The level of professionalism offered by Sealeys is really good and they kept us up to date with the process and have been on hand to assist with any queries and issues.
I would recommend them in a heartbeat to anyone looking for a good, honest agency.
Completely transparent and a team of good people, helping good people.
Thank you Sealeys!
Georgia · 18 December 2023
Agent replied · 15 June 2024
Thank you Georgia for taking the time to post a review. We are glad to have been able to help you through the process. Best Wishes, Elliott
★★★★★ 1/5
GoogleApplied for a house which was well within my affordability. Didn't hear anything, so called the office. Spoke to a young man who sounded like a new starter, don't know his name as he didn't give it.
Was told my application was rejected. No reason given and the young man was quite rude and abrupt about it.
Don't mind the rejection as it happens. However there is no need to be rude about it.
This young man's behaviour was in total contrast to Holly who took my initial enquiry and was very good.
Luke · 9 May 2025
★★★★★ 5/5
GoogleI found dealing with Sealeys, and in particular Chris, a pleasant experience. Chris kept us informed every step of the way after we found a site of interest. All in all i would recommend Sealeys and would would not hesitate to contact them again should I require another site/property.
Chris · 16 June 2022
Agent replied · 15 June 2024
Thank you for your kind words Chris. It is a pleasure working with you and I look forward to doing so again the future. Best wishes, Chris Darbon
★★★★★ 5/5
GoogleQuick and seamless renting experience. Agents at Sealey's Gravesend have been extremely professional, with a very personal touch, providing assistance and reassurance all trough the process. A very enjoyable tenant's experience.
Elena · 5 November 2025
Agent replied · 16 April 2026
Thank you for your review. We’re glad your experience was smooth and enjoyable, and that our team could provide support throughout. Regards, Olivia.
★★★★★ 5/5
TrustpilotSmooth process
Elliott was very helpful and the whole process of renting (new to us) was far less painful than we were expecting.
MDB · 11 July 2024
Agent replied · 23 August 2024
Thank you for your kind words. It is always nice to hear that our efforts are appreciated. We wish you the best in the property.
Many Thanks
Elliott
★★★★★ 5/5
TrustpilotExcellent service
We bought a house through Sealeys and had such a good experience with Debbie and the team that we ended up selling another house through the company, along with letting out another property through the lettings department.All in all a very good service and we will definitely use Sealeys again, thanks!
Jordan · 2 February 2022
Agent replied · 15 June 2024
So pleased we exceeded your expectations initially, which led to you doing further business with us. We truly believe that looking after clients pays dividends and leads to other recommendations and business. Thank you so much for your custom thus far and I look forward to helping you and Lauren find your next property soon. Regards Debbie
★★★★★ 1/5
GoogleIf possible use an alternative agency!!
Sealey walker jarvis are a organisation that will take your money and not support you as either a landlord or tenant.
Being a tenant for 4 years with not one missed payment counts for nothing.
I became a victim of domestic abuse and had to flee for my own safety. SWJ have no sympathy for victims and gave no support in removing the perpetrator from the property. They have billed me even though I have given notice and left and are still holding me accountable for a person who has refused to leave. Expecting me the victim to go back and remove the person I fled from.
Zero support for victims.
They also lie to benefit themselves. In 2019 I reported a faulty window that wouldn’t open. The landlord didn’t want to pay for the repairs after contractors had access and gave quotes. 3 more quotes later the windows still not repaired and 2023 they suggested we hadn’t given the access?? Lies.
Every annual house inspection was given a glowing report, the house is in good order and you’re looking after it. Mould damp and other issues reported but not acted upon.
They also breach GDPR Laws and share your information with third parties.
They have terrible staff retention, people leave so often that your queries are lost or forgotten and it Doesn’t matter that Directors are aware of issues they conveniently forget!
If you’re happy to be unsupported as a tenant then use them. If as a landlord you’re happy to not be supported by them then use them.
My advice is stay away from them they may be cheaper than other agencies but there is a reason for that. There are lots of other agencies in and around gravesend that will look after landlords and landlords and tenants much better. Use an alternative it’s safer, don’t get burned like I have.
They will try to defend themselves and say that I’m bending the truth, that’s also a lie I have emails and text message which prove my point.
Stay away from using them if you can.
Nicky · 18 November 2023
Agent replied · 15 June 2024
Dear Nicky
We are very sorry that your experience as a Sealeys Walker Jarvis tenant has been negative. However, we refute the claims that we have not supported you, we have tried our best, especially at the beginning of your tenancy, in what have been difficult circumstances for all. We do take tenants very seriously who are facing or fleeing domestic violence but you only informed us you were facing such a situation on 30th October 2023, also your case is unique to us as we have no previous experience of the named tenant having to vacate the property before the tenancy ends, for which, as you know, we are seeking legal advice. We have NEVER and would NEVER ask a tenant who was facing such a situation to approach the property or person they have fled for their safety and we made NO such request to you. Possession of the property, as you know, is being sought by the landlord via legal channels.
The landlord has never declined to pay for repairs after receiving quotes, we have instead been trying to gain access to the property for repairs, a landlord visit and a visit by our CEO since February 2023 and access for a gas safety check since August 2023. Our property inspections are thorough and professional, and we do not withhold negative information on a property in our reports. The report from the last inspection of your rental property in January 2023 highlighted 7 maintenance issues requiring attention.
We have continued to request rent payments from you as you revoked your notice to end your tenancy in writing to us on 25th September. We take GDPR regulations very seriously, you are aware of the legitimate reason that your details were passed to a third party.
We do apologise for the regrettable inconvenience caused to you by changes in your dedicated Property Manager three times since you moved in, but this is the only role where this has occurred within our company and one of your Property Managers left us to fulfil a lifelong ambition of becoming a Policewoman. We have excellent staff retention, in fact 7 members of our team have worked for the company for over 10 years, with two coming up to 20 years’ service.
We will continue to obtain legal advice regarding the correct course of action with your tenancy and will keep you, and your landlord, updated throughout the process.
Regards,
Michael Sears
Managing Director
★★★★★ 5/5
GoogleA good estate agent that puts its’ tenants first. We rented a property for 9 months through Sealeys. The house was given to us clean and in good order. Any maintenance problems were dealt with within a week or two. Emails were responded to within a day or two. We felt they looked after us as best as they could.
D · 17 June 2019
Agent replied · 15 June 2024
Thank you so much for your kind review
★★★★★ 5/5
TrustpilotHighly recommended - Sealey's Estate Agency
A friend from the real estate industry recommended Sealey's to me when I was moving out of the area and needed to rent my flat. The Lettings Department were extremely helpful and professional and kept me up to date at all times on viewings, paperwork and they found a suitable tenant for the flat really quickly which was a bonus. I decided to let them take full control of the rental because I lived a few hours away so it wasn't easy for me to sort issues out. This was very reasonably priced and well worth it. When the tenant gave notice after two years I decided to sell my property. Of course they seemed the natural choice as they knew the property, knew me by that time and I was very happy with the service I'd received so far. Again, on the sales side they were very professional and friendly - you get the impression they do not have a high turnover of staff which is always good because it basically means that everyone knows their jobs inside out and therefore the business flows much better. It was also nice NOT to have a typical 'salesman' on the phone giving you all the usual banter you've heard a million times before (bonus point for this). Sealey's did not disappoint and my property sold very quickly, within two days!!! It was all very professional, I was updated every step of the way, I had a good rapport with Adam in the Sales team as well as Debbie who quickly stepped in when Adam was on leave and I needed some information urgently. Everyone I have dealt with there have been fantastic to be fair and I'd definitely recommend them for both rentals and sales. Thank you so much Sealey's, great work!
Claire · 13 April 2022
★★★★★ 5/5
GoogleWe have recently sold a commercial property through Sealeys Walker Jarvis. I can honestly say that throughout the process Michael has been incredibly helpful, going beyond what I would expect many agents to do. Thank you to all of the team at Sealeys, I would recommend this company to anyone selling a property.
Deborah · 16 June 2021
Agent replied · 15 June 2024
Thank you very much for your kind review. We love to hear that our clients are happy with our service. All the best! Michael
★★★★★ 1/5
TrustpilotI’m extremely disappointed!
I’m extremely disappointed with my experience with this agency. I completed their application form and contacted them two weeks ago regarding a property as soon as it became available, but I never received any response or phone call.
Jan · 10 May 2026
★★★★★ 1/5
GoogleIf there is zero star I will give it to them
They mislead the people they are telling me I am still on the viewing although the property is let agreed on Rightmove. I ask them so why is it let agreed on the website they said just because we have got many viewings.
I have completed my previewing form back on 8/3/2025, and till today 21/3/2025 they are saying I am on the list.
During this period I called them more than 6 times.
The ladies in the letting department are very rude I tried many times to understand the situation they don’t want to say anything other than you are on list and we will call you once the viewings start.
Till date no clear idea what’s happening
They are just not transparent and stressful service
The worst experience ever I was mislead by their reviews and then I tried to read them they are all from landlords and that explains why they don’t bother themselves about tenants.
Hey oliva it seems that you did not read my review quite right I am not upset because I did secure a viewing I am upset because of the rude attitude and due the poor CRM if I understand the term and understand it’s important in any service market
As it very obvious you did not even investigate into the issue or even promised to listen to call between and your letting team to understand what happened and their rude attitude and misleading behaviour anyway if that is your attitude and way of problem solving so that explain why team are very rude
Jojo · 23 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
