Trusted Agent profile · Gravesend
★★★★★
279 reviews across 3 platforms
184, Parrock Street, Gravesend, DA12 1EN
Sealeys Walker Jarvis's office in Gravesend, at 184, is rated 4.6 out of 5 across 279 reviews on three platforms, including 151 Google reviews rated 4.5.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
5/5
GoogleQuick and seamless renting experience. Agents at Sealey's Gravesend have been extremely professional, with a very personal touch, providing assistance and reassurance all trough the process. A very enjoyable tenant's experience.
Thank you for your review. We’re glad your experience was smooth and enjoyable, and that our team could provide support throughout. Regards, Olivia.
5/5
TrustpilotSmooth process
Elliott was very helpful and the whole process of renting (new to us) was far less painful than we were expecting.
Thank you for your kind words. It is always nice to hear that our efforts are appreciated. We wish you the best in the property. Many Thanks Elliott
5/5
TrustpilotExcellent service
We bought a house through Sealeys and had such a good experience with Debbie and the team that we ended up selling another house through the company, along with letting out another property through the lettings department.All in all a very good service and we will definitely use Sealeys again, thanks!
So pleased we exceeded your expectations initially, which led to you doing further business with us. We truly believe that looking after clients pays dividends and leads to other recommendations and business. Thank you so much for your custom thus far and I look forward to helping you and Lauren find your next property soon. Regards Debbie
1/5
GoogleIf possible use an alternative agency!! Sealey walker jarvis are a organisation that will take your money and not support you as either a landlord or tenant. Being a tenant for 4 years with not one missed payment counts for nothing. I became a victim of domestic abuse and had to flee for my own safety. SWJ have no sympathy for victims and gave no support in removing the perpetrator from the property. They have billed me even though I have given notice and left and are still holding me accountable for a person who has refused to leave. Expecting me the victim to go back and remove the person I fled from. Zero support for victims. They also lie to benefit themselves. In 2019 I reported a faulty window that wouldn’t open. The landlord didn’t want to pay for the repairs after contractors had access and gave quotes. 3 more quotes later the windows still not repaired and 2023 they suggested we hadn’t given the access?? Lies. Every annual house inspection was given a glowing report, the house is in good order and you’re looking after it. Mould damp and other issues reported but not acted upon. They also breach GDPR Laws and share your information with third parties. They have terrible staff retention, people leave so often that your queries are lost or forgotten and it Doesn’t matter that Directors are aware of issues they conveniently forget! If you’re happy to be unsupported as a tenant then use them. If as a landlord you’re happy to not be supported by them then use them. My advice is stay away from them they may be cheaper than other agencies but there is a reason for that. There are lots of other agencies in and around gravesend that will look after landlords and landlords and tenants much better. Use an alternative it’s safer, don’t get burned like I have. They will try to defend themselves and say that I’m bending the truth, that’s also a lie I have emails and text message which prove my point. Stay away from using them if you can.
Dear Nicky We are very sorry that your experience as a Sealeys Walker Jarvis tenant has been negative. However, we refute the claims that we have not supported you, we have tried our best, especially at the beginning of your tenancy, in what have been difficult circumstances for all. We do take tenants very seriously who are facing or fleeing domestic violence but you only informed us you were facing such a situation on 30th October 2023, also your case is unique to us as we have no previous experience of the named tenant having to vacate the property before the tenancy ends, for which, as you know, we are seeking legal advice. We have NEVER and would NEVER ask a tenant who was facing such a situation to approach the property or person they have fled for their safety and we made NO such request to you. Possession of the property, as you know, is being sought by the landlord via legal channels. The landlord has never declined to pay for repairs after receiving quotes, we have instead been trying to gain access to the property for repairs, a landlord visit and a visit by our CEO since February 2023 and access for a gas safety check since August 2023. Our property inspections are thorough and professional, and we do not withhold negative information on a property in our reports. The report from the last inspection of your rental property in January 2023 highlighted 7 maintenance issues requiring attention. We have continued to request rent payments from you as you revoked your notice to end your tenancy in writing to us on 25th September. We take GDPR regulations very seriously, you are aware of the legitimate reason that your details were passed to a third party. We do apologise for the regrettable inconvenience caused to you by changes in your dedicated Property Manager three times since you moved in, but this is the only role where this has occurred within our company and one of your Property Managers left us to fulfil a lifelong ambition of becoming a Policewoman. We have excellent staff retention, in fact 7 members of our team have worked for the company for over 10 years, with two coming up to 20 years’ service. We will continue to obtain legal advice regarding the correct course of action with your tenancy and will keep you, and your landlord, updated throughout the process. Regards, Michael Sears Managing Director
5/5
GoogleA good estate agent that puts its’ tenants first. We rented a property for 9 months through Sealeys. The house was given to us clean and in good order. Any maintenance problems were dealt with within a week or two. Emails were responded to within a day or two. We felt they looked after us as best as they could.
Thank you so much for your kind review
5/5
TrustpilotHighly recommended - Sealey's Estate Agency
A friend from the real estate industry recommended Sealey's to me when I was moving out of the area and needed to rent my flat. The Lettings Department were extremely helpful and professional and kept me up to date at all times on viewings, paperwork and they found a suitable tenant for the flat really quickly which was a bonus. I decided to let them take full control of the rental because I lived a few hours away so it wasn't easy for me to sort issues out. This was very reasonably priced and well worth it. When the tenant gave notice after two years I decided to sell my property. Of course they seemed the natural choice as they knew the property, knew me by that time and I was very happy with the service I'd received so far. Again, on the sales side they were very professional and friendly - you get the impression they do not have a high turnover of staff which is always good because it basically means that everyone knows their jobs inside out and therefore the business flows much better. It was also nice NOT to have a typical 'salesman' on the phone giving you all the usual banter you've heard a million times before (bonus point for this). Sealey's did not disappoint and my property sold very quickly, within two days!!! It was all very professional, I was updated every step of the way, I had a good rapport with Adam in the Sales team as well as Debbie who quickly stepped in when Adam was on leave and I needed some information urgently. Everyone I have dealt with there have been fantastic to be fair and I'd definitely recommend them for both rentals and sales. Thank you so much Sealey's, great work!
5/5
GoogleWe have recently sold a commercial property through Sealeys Walker Jarvis. I can honestly say that throughout the process Michael has been incredibly helpful, going beyond what I would expect many agents to do. Thank you to all of the team at Sealeys, I would recommend this company to anyone selling a property.
Thank you very much for your kind review. We love to hear that our clients are happy with our service. All the best! Michael
1/5
GoogleIf there is zero star I will give it to them They mislead the people they are telling me I am still on the viewing although the property is let agreed on Rightmove. I ask them so why is it let agreed on the website they said just because we have got many viewings. I have completed my previewing form back on 8/3/2025, and till today 21/3/2025 they are saying I am on the list. During this period I called them more than 6 times. The ladies in the letting department are very rude I tried many times to understand the situation they don’t want to say anything other than you are on list and we will call you once the viewings start. Till date no clear idea what’s happening They are just not transparent and stressful service The worst experience ever I was mislead by their reviews and then I tried to read them they are all from landlords and that explains why they don’t bother themselves about tenants. Hey oliva it seems that you did not read my review quite right I am not upset because I did secure a viewing I am upset because of the rude attitude and due the poor CRM if I understand the term and understand it’s important in any service market As it very obvious you did not even investigate into the issue or even promised to listen to call between and your letting team to understand what happened and their rude attitude and misleading behaviour anyway if that is your attitude and way of problem solving so that explain why team are very rude
5/5
GoogleI spoke to a few estate agents regarding a plot of land I wanted to sell, and wasn't filled with confidence. Adam at Sealeys was different. Confident, but realistic. The plot sold within 12 hours. 100% recommend.
I'm genuinely thrilled we could achieve such a quick and successful sale for your plot of land through our Auction Department. It's fantastic to know that our approach resonated with you, and even better that we found the right buyer so quickly, 12 hours is certainly one for the books! Thanks so much for the recommendation; it means a lot. Regards Adam
5/5
TrustpilotThank you for a superb
Thank you for a superb, efficient and friendly service, at a difficult time selling our Mother’s home. We would highly recommend Sealeys Estate Agents. A special thank you to Debbie for keeping us all informed on the sale throughout. There was nothing that was too much to ask. Kind regards Ken
Thank you for taking the time to post your review, we really appreciate your comments and are glad to have helped. Best wishes Debbie
1/5
GoogleI called and left a message asking for a viewing. I contacted the agent requesting a viewing basically in the same hour they put it on the rightmove website and my income is more than enough to afford the rent. I also completed the form they had asked me to. Not even an answer or any courtesy messages have responded. I basically was ignored. This is disappointing because the form submission process basically put the customer in the face that: Judging from the answers to the questions put on the form, if we like the answers then we might give you a viewing, otherwise I will leave this in the bin.
Dear Flo, I am afraid we have no record of your enquiry nor your completed prequalification form having been received by us. When enquiring about a residential rental property through us we advise that we cannot guarantee everyone a viewing, regardless of whether you meet the criteria or not. The prequalification form also states this, and applicants are required to accept this prior to submission of the completed form. If you could please provide your full name, email address and the property you were interested in by email to admin@sealeys.co.uk we can investigate this further. Thank you. Regards Holly
5/5
GoogleI have been using this agent for more than 10 years for letting and sales. I cannot speak highly enough of the team. Every one of the them was very professional and never failed to keep me informed of everything going on. A special shout out for Holly in lettings and Debbie in sales. Both always went above and beyond in terms of service and contact. I have no hesitation in recommending this estate agent. Without doubt some of the best customer service I have ever received ! Thank you.
Thank you Nigel for your lovely review. It has been a pleasure working with you over the years and sad to see you go. I wish you all the best for the future. Holly
5/5
GoogleThank you to Mike, Lynn and Natasha for bringing about the timely sale of my business. With a long list of registered business owners on their database, Sealeys were quick to mobilise interest in the business, secure a buyer and gave us great advise along the way. A great service and we highly recommend them.
Thank you Jo it was a pleasure working with you
5/5
GoogleAdam and Natasha at Sealeys helped us to sell a commercial property by auction. They were incredibly helpful, keeping us fully informed at every stage. They achieved a better price than we expected. We were absolutely delighted.
5/5
TrustpilotVery nice experience with the Sealeys Agency.
Couple weeks ago me and my family we just moved in one off the property what Sealeys its giving to us for rent. things started very simply, we met Olivia, the agent representing the rental agency, a very nice person. a person who knows how to speak very nicely and respectfully. we were very happy, we applied and we got accepted for the rent. everything went very organized and simple all the staff for Agency it was maket very easy all the process. a great recommendation for the Sealeys agency. Thank you very much
Hi Ionut, Thank you for your kind review. I am pleased to hear you are happy with the service you received. I hope you are happy in your new home and wish you the best. Best Wishes Olivia
5/5
TrustpilotBrilliant service from the team (Date…
Brilliant service from the team (Date Mon 6th April 2020) during strange and unpredictable times in the world. Very professional and genuinely helpful... I can highly recommended Sealeys Gravesend to Landlords and Tenants looking for a friendly and efficient managing agent. Thanks Again to the Sealeys Team Feeling at home D B
Hi David, thank you so much for your kind review, my team and I always like to make sure everyone’s experience with Sealeys is the best we can make it, it was an awful time but I do hope you are now settled in your new home.Lesley
5/5
TrustpilotThe team are so friendly and…
The team are so friendly and professional and are always on hand to help, they always kept chasing things when needed. Debbie was an absolute legend and is a massive credit to the company
I really appreciate your kind words Sue, we are extremely proud of each member of our team and collectively strive to have a positive impact on an otherwise fraught time! Many thanks for your instruction. Debbie.
5/5
GoogleWe went through our first house purchase with Sealeys and it couldn’t have gone any smoother! The ladies at Sealeys chased the solicitors on our behalf up until completion. They were all very helpful and were very quick with their replies over email. I don’t think I’d ever have an experience as good as we had with Sealeys Gravesend!
Dear Jaspreet, thank you so much for your kind words. It is great to hear that our team’s efforts are appreciated. We wish you all the luck in your new home. Linda
5/5
Trustpilotfantastic team well recommended
After being in our previous rented property for quite afew years and dealing with the issues it had sealeys were fantastic when they took over. Unfortunately we had to move due to a major problem with the property but sealeys couldnt have been more helpful in helping us find a new home in a nearby area they made sure we got exactly what we needed and sorted all the paperwork rather quickly without any issues. The whole team are extremely helpful and polite and always a phone call or email away if needed. Would definitely recommend.
Hi SarahThank you for your review. We are glad to hear that you are settling into your property. It was a pleasure to help you find the right new home as one of our valued tenants.Best wishesElliott
5/5
GoogleWe bought our first property through Sealeys. Adam has been so nice and arranged the viewing. Most of the time we were dealing with Debby and her colleague Hazel, they both have been very helpful and nice at all the time. Thank you so much for their help and work.
We always attempt to see things from a customer point of view and to make life and transactions as easy and trouble free as possible. We are happy you are pleased with results and thank you for taking time to post this review. Regards Michael Alan Sears. MD
5/5
TrustpilotAmazing agency
Amazing agency. Everyone is very friendly and very efficient. The communication is easy and on point. Highly recommended.
Thank you for your kind words Evelyn. We're happy to hear you had a smooth experience with us. All the best in your new home. Many thanks Olivia
5/5
TrustpilotBuying our first property .
We bought our first property through Sealeys. Adam has been so nice and arranged the viewing. Most of the time we were dealing with Debby and her colleague Hazel, they both have been very helpful and nice at all the time. Thank you so much for their help and work.
We were delighted to help you both secure your first property and guide you through the process. It is always nice to hear that our efforts are appreciated. I hope you enjoy your new home and get it looking as you always imagined - soon. Kind regards Debbie
5/5
GoogleFive star experience
Thank you Robert for awarding us 5 stars! We are delighted you were happy with the service our team provided you with. Best wishes, Catherine
5/5
GoogleVery helpful team, shout out to Emily for answering all my emails.
Hi Jacob, Thank you so much for your lovely comments! It was a pleasure to help you during your selling process. We wish you and your family all the best for the future! Best wishes, Emily
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Sealeys Walker Jarvis's Gravesend office has 279 reviews across three platforms: 151 on Google, 5 on Facebook, 123 on Trustpilot.
Sealeys Walker Jarvis Gravesend is rated 4.6 out of 5 across all 279 reviews, and 4.5 out of 5 on Google from 151 reviews.
Sealeys Walker Jarvis Gravesend, 184, Parrock Street, Gravesend, DA12 1EN.
