Sealeys Walker Jarvis Gravesend reviews

Thank you for your review, however, we feel your statement is a misrepresentation of how we have managed the property your partner is currently renting. We took over the management of the property in January 2020 when we purchased the management portfolio of another agency. We have records to show that any maintenance issues reported to us, since this time, have been met with site visits by one of our team or a contractor and issues have been dealt with. We have never ignored any maintenance issue reports. The property inspection completed last summer did not find any issues. Following a report of damp at the beginning of this year two members of our team completed an additional property inspection in February 2024, the findings of which were sent to the landlord for a decision to be made on action going forward and a contractor was booked. It was at this point that it was confirmed the damp proofing at the property was still under guarantee and could only be worked on by the contractors who installed it. Booking this company in to make a site visit proved extremely difficult but was arranged for 10th April. Despite us working on the issues reported you requested the local council Housing Services Department attend and carry out a survey which they did on 10th April. They confirmed the property is habitable and not a category one. They also stated that the tenants should be working with us to solve any issues. The contractor who most recently surveyed the property has confirmed there are high readings being obtained internally which are possibly due to penetrating damp, condensation damp and overspill from the bath, which we are in the process of dealing with. They confirmed the condensation damp is due to the lifestyle of the inhabitants at the property. In our opinion, the fact that since the tenancy began the property has become increasingly overcrowded and there are rooms at the property not being used for their original purpose, such as a dining room that is being used a bedroom, has exacerbated the condensation damp issue. Also condensation damp at the property that occurs from the bathroom was made worse by the fact that you failed to report the bathroom extractor fan was faulty and this was only discovered during an inspection by one of our team. As you are well aware all issues that can be rectified have been completed in the last two months. We are only waiting for work to be completed to the exterior of the property which has been delayed due to the landlord requesting two more quotes in addition to the two we have already obtained, which is his prerogative to do so. Once the landlord chooses a contractor from the quotes we are obtaining and work is completed outside, then the outstanding works to the interior will be completed. We are working hard with the landlord to rectify the issues at the property. However, if you are not happy with time this issue, that was reported in January 2024, is taking to rectify then your partner is of course welcome to give notice to end the tenancy and find a larger property that may be more suitable for the size of your family. Regards Lesley

Hi Ian Thank you for your kind words and thank you for being an exemplary tenant. Good luck in your new home. Best wishes Margaret

Dear Aileen Thank you for your lovely review. As long-term clients of ours we are delighted you are happy with the service we have provided. Thank you so much for your feedback it is much appreciated. Best wishes Lesley

Thank you for your kind review, its great to see that you have had dealings with several departments within our office. Best wishes for the future Lesley Odell

Hi Emma thanks for your lovely words in this review, we are so pleased you have been happy with the service we have provided, wishing you all the luck in your property and hopefully one day you will be back to us. Best wishes Lesley

Dear Barry, Many thanks for leaving your glowing review. It always pleases us when clients have a good experience of selling, particularly when the process is labelled one of the most stressful experiences one can have. To hear yours was ‘easy’ is extremely gratifying. Regards, Debbie

Dear Callum, at Sealeys we work hard to ensure the tenant's search for the right property goes as smoothly as possible. Thank you for your kind review. Best wishes Margaret.

Thank you for your kind review. We are glad to hear you found our team helpful and that you were happy with the service you received. Regards Elliott

Dear Stuart, thank you very much for your wonderful review. We look forward to working with you again in the future. Best regards, Chris Darbon

The Commercial Team would like to thank you for your kind feedback. We wish you every success in your new venture. Best wishes Natasha.

Thank you for your kind review. I am glad we were able to help you find the perfect place, and wish you all the best in your new home. Regards Elliott

Dear Mr Shaw Thank you for your lovely review. It is always a pleasure to work with you. Best wishes Margaret

Dear Christine, we are gratified to hear our proactive approach to marketing has made a positive impact on your experience and we’d like to thank you for listing your property through Sealeys Walker Jarvis. Kind regards, Debbie

Thank you for your kind words Rima, we are delighted that you received an outstanding service as it is our job to make this happen and for this to be recognised is a huge commendation. We wish you every success in your new business venture and I will be first in the queue when you open. Best wishes Lynn

Dear TrevorThank you very much for your review. We are pleased to have given you great tenants. We look forward to a long relationship with you.Best wishesLesley

Thank you for your kind review. We are delighted to know we will benefit from your recommendations.

Thanks for taking the time to review us Abu, you were a delight to deal with and we were pleased to secure your next property for you. Best regards Debbie

Thank you Aileen for taking the time to give us such excellent feedback. We thank you for your custom and we look forward to continuing to manage your rental properties for you. Kind regards Lesley

Thank you David and Beverly, it was a pleasure dealing with you too, I look forward to our next sale when we can work together again!Kind RegardsDebbie

Thank you so much James for your kind review. Kind regards Catherine

Thank you Peter for your review. We work hard on our relationships with everyone - from clients, to tenants and buyers, through to contractors and other professional services we partner with. Whilst at times we feel we have got it right, we can never be complacent and continually work on our systems and procedures to make the client and buyer/tenant journeys as stress free and as slick as possible. Regards Michael

Thank you for your kind review Anesa, we are pleased we could provide you with an efficient service, and we wish you all the best in your new home. Olivia

Your comments have been noted, Mrs Allder. We have analysed our file and find nothing to suggest any concealment in our dealing with you (or anyone else for that matter). If you would like to discuss the specifics of your comment, please contact us directly and we will be happy to investigate further.

Hi GaryThank you for your kind words. We are so pleased you are happy with the full management service we offer. Kind regardsMargaret