Robinson Michael & Jackson Gravesend reviews

★★★★★ 5/5

Google

ELLIE was very polite all the way, and she sent me a notification when the property came on let, Libby was brilliant with all the paper work , thanks to Ella and Simon as well. They make a great team.

Bolajii · 14 July 2024

★★★★★ 5/5

Google

I recently used RM&J to help me sell my aunties house in Gravesend. This was logistically difficult because my aunt is in a care home and I don’t live near the property. The staff at RM&J smoothed the path through all the potential pitfalls and made life as easy as possible for me. They talked me through every potential problem thereby allowing me to make sensible decisions in order to reach a satisfactory conclusion. In doing this they were able to reduce my stress levels and make the sale process as tolerable as possible. I would particularly like to thank Tom Dix and Jo Rossiter for their efforts on my behalf. I have no hesitation in recommending this estate agent.

Alastair · 2 October 2019

★★★★★ 5/5

Google

My wife and I recently used Robinson Michael and Jackson to sell our house in Gravesend. This was the second time we have sold our home with the them and our experience was similar to the first. We have also purchased two houses through RMJ in Gravesend and having bought our current property through a different agent demonstrates just how professional they are. Andy the manager leads an excellent team and Jo and Nicola who provide regular updates are fantastic as is Tom who sold our property for the price we wanted. On both occasions RMJ sold our properties quickly. In my experience this company do not meet the typical sterotype of an estate agency and I would not hesitate to buy or sell a property through them in the future. I am just adding additional information to my review as it is difficult to add a new post for the same organisation on Google. I found the service from RMJ in Gravesend so good that I didn't hesitate to recommend them to a friend. The friend was very pleased with their service and following the sale as a reward for recommending them I now have a £100 Bluewater voucher to spend from RMJ. Thanks again Andy and the team you are brilliant!

Lenny · 2 October 2019

★★★★★ 5/5

Google

Having used 3 other estate agents in the past, I am so glad this time I decided to go with Andy and his team. They got my house sold for the asking price in 3 weeks and 4 months later the sale completed. The sales staff were always available to answer any query in the time it was on the market and subsequently Jo and Nicola, the sales progressers were always on hand to keep things moving along. Well worth the money and I would recommend this agent to anyone.

Mark · 2 October 2019

★★★★★ 5/5

Google

Highly recommend Chloe from the lettings team, she is very professional and efficient! After advertising my rental property with another local agent for 2 weeks I decided to contact Robinson Michael and Jackson with the hope that they would offer a better service. I spoke to a lovely lady Chloe from the lettings team and she immediately showed confidence and enthusiasm in being able to quickly find a suitable tenant. Chloe was extremely helpful in every aspect of the tenant find and dealt with everything in a highly professional manner and had offers within a couple of weeks. I would definitely approach Chloe for my future tenant finds.

Aysem · 2 October 2019

★★★★★ 5/5

Google

I would highly recommend using Robinson Michael & Jackson in Gravesend. We have just exchanged today and we have sold and purchased a house with them. Our house was sold a matter of days after we decided to list with them. In our first week we had around 7 appointments booked and this was before we were listed online. Andy worked with us to help us purchase the house we wanted. There were no games, he was very up front and honest which meant we could secure the house quickly. Throughout this process we have also liaised with Jo and Nicola who have kept us up to date with both our buyer and seller progress. They too were very open and honest and gave great advice about where we were in the process. Even put up with the occasional stroppy email when we felt things were stalling. Overall a very high standard of customer service. Hopefully won't be buying or selling again anytime soon but I would not hesitate to go back to them when the time comes and would recommend to others.

Julia · 2 October 2019

★★★★★ 5/5

Google

Lily was amazing she sold our flat within a matter of weeks.. everytime we needed information or help the whoke team was so handy to get in contact with.. would 100% recommend them

Charlotte · 1 October 2022

★★★★★ 5/5

Google

Myself and partner have had a very positive experience with the Robinson Michael and Jackson team particularly with Tammy, she's been very helpful in helping us with our house offers and mortgage process! Thank you all⭐️

Rachel · 10 March 2026

★★★★★ 5/5

Google

Had a viewing with Maddie, very welcoming and showed us all the property and garden. Very helpful when we asked questions.

Kevin · 8 October 2025

★★★★★ 5/5

Google

Great communication throughout the house purchase. Timely updates, and answers provided for any and all questions by Jo and the team.

Liam · 8 October 2025

★★★★★ 5/5

Google

Good communication with all staff from booking viewing to date. No question is to small and they go the extra mile

Heather · 8 October 2025

★★★★★ 5/5

Google

Ben Griffin the mortgage adviser in the branch has yet again exceeded my expectations! He was able to source me a specialist mortgage lender and was able to get me a rate that no one else could! Highly recommend his services as he always gets in contact in advance of mortgage fixed rates ending so I never get stung on the variable rate. I have used Ben now for the past 6 years for my mortgage needs and he has never let me down, I just wish all brokers were the same as Ben.

Charanjit · 5 November 2022

★★★★★ 5/5

Google

RMJ have at all times throughout my sale been professional and have kept me fully informed of the progress of my sale. All members of staff have been brilliant and always available to answer my calls. Jo has kept me fully updated at all times and has always been there when we needed her input, keeping both sides informed. I have no hesitation in recommending RMJ for your sale or your purchase as they are always proactive and get the job done where other agents would falter.

Douglas · 5 November 2022

★★★★★ 5/5

Google

We were accompanied at a viewing by Hannah from RMJ who was very personable and professional. She gave us plenty of time and information on the property answered our additional questions as best she could.

Nicki · 17 March 2026

★★★★★ 5/5

Google

I came in enquiring about the process of buying my first house and hannah was really helpful

Spencer · 28 July 2026

★★★★★ 5/5

Google

The best property agents ever! I bought property in such a small span of time all thanks to Tami and her wonderful team!

Jaswinder · 2 August 2023

★★★★★ 5/5

Google

As indicated above we were satisfied with the service received. We achieved our asking price and successfully sold our bungalow in spite of COVID restrictions. The sales team did a good job in encouraging several viewings which led to the successful sale followed up by the post sales team which despite one or two hiccups further down the chain in finalising completion all went well and as no fault of the team. So over all I will finish as I started by expressing my satisfaction and thanks to all.

Mark · 1 October 2022

★★★★★ 5/5

Google

I highly recommend Robinson and Jackson at Gravesend. Second time using the Lettings Team to move. They were very responsive, quick to answer questions, and a good manner all round. Massive thankyou to Abigail and Chloe who helped us in all aspects from getting started to moving in. I dread moving, yet everything is made so easy. I was always kept up to date, and answered all queries i had. Outstanding service from the whole of Lettings Team at RMJ. Thank you again.

Sami-Jo · 1 October 2022

★★★★★ 5/5

Google

Honestly, the estate agent made the arduous process alot simpler and made me feel like I wasn't alone in pursuing the end goal! Very grateful for the very cooperative and helpful people at the Gravesend branch! Even when someone was off there was always someone else in the team that would reach out to me to provide updates or even just to keep me in the loop of the process and ask how it was going, which was very appreciated :)

Raymond · 1 October 2022

★★★★★ 1/5

Google

Extremely bad estate agent to put your property on with. I as a buyer have tried to arrange viewing with them many times and they refused because my property is not sold and told me that the vendors have instructed them to only make appointment with people that are not in chain. I have then knocked on the owners door they have been shocked and angry that RM&J are turning away potential buyer. Owner then have put complaints to them but they still the continue to do this!!! Really!!! Making hard for people to to buy and unfair for people selling as they are not allowing viewing. My house will sell but this company is unfair and not allowing me to consider all property on Market due to their bad practice rules.

Sharan · 1 October 2022

★★★★★ 1/5

Google

They're okay when they want you to sign a lease with them, but once signed the aftercare is bad. Rented a property with a one year lease in 2020. At first service was really good and welcoming, but once we had signed the contract the service was lacking. Dealt with Robinson Michael & Jackson direct instead of the landlord. Like most estate agents, all for not upsetting the landlord instead of actually supporting the tenants paying £1000 a month for a 1 apartment in Swanscombe. Had issues such as a broken dryer element in the washer dryer a month or two in which was included in the lease. Asked them to request that the landlord send someone to fix it, they thought it was acceptable to respond "the landlord has requested that you just don't use the dryer, will that fix the issue?" was gobsmacked. They tried to say it was advertised as just a washer instead of a washer/dryer so we would have to cover the cost ourselves, I thankfully found the old listing which clearly stated that it was included. With some backwards and forwards somebody was rightfully sent out. When our lease was up and we wanted to move elsewhere, we made time to leave the property for viewings for potential new tenants. We allowed them to have access to the property from Saturday morning to the late afternoon. We politely requested that they leave our keys in our post box as we would be returning in the evening so would not be able to travel into Gravesend in time to collect the keys back before they closed. It was communicated that it was important that they be left in the post box as they had my car keys and work keys on them. Returned home to all of our lights being turned on and left on even though it was summer & no keys in the post box. It was 4:30PM, I was in a panic as they were due to close for the rest of the weekend and I needed my car and work keys so quickly called them. I politely explained the agreement had not been met and to ask if I could come and pick them up before closing. I was met with "Yeah but we are leaving for the weekend in 20 minutes so you'll have to be quick or there wont be anyone here to give them to you." I was furious. They didn't do as we asked and then told us we had to hurry up if we wanted our keys back instead of admitting their mistake. Around the time of moving out, the landlord tried to keep deposit back because of a small patch of wear and tear on the cheap linoleum flooring. We were proud of the home and kept the place spotless, and was in fact left cleaner and tidier than when we moved in! Yet we felt no support from Robinson Michael & Jackson who were allowing our deposit to be held back for months by the landlord who was clearly breaking the rules of which were written on our contract. They allowed him to try and charge us £900 without evidence or a quote of the floor that "needed" replacing. When we fought this he eventually backed down and we got our full deposit back, yet we were so upset by the stress this caused which could have been avoided to begin with if they stuck to what was written in the contract. Our lease ended in October 2021, yet in late November 2021 once we were settled and happy in our new place, in a different area under and completely different estate agents, my partner received several missed calls and informal WHATSAPP messages from somebody at the office telling us that we hadn't paid our rent - yeah, because we don't live there anymore and hadn't for nearly 2 months! We were so disappointed that we were hardworking and respectful tenants who always paid our rent on time, yet were being chased for payment on somebody else's lease. It's now been 6 months and we still receive emails from them regarding the property and confidential information that should be going to the current tenant. I'd expect if the current tenant was aware we were still receiving emails regarding missed payments, booked & cancelled inspections and services booked at the property, they wouldn't be very happy. Completely embarrassing service on their behalf.

Katie · 1 October 2022

★★★★★ 5/5

Google

I had such a great experience with the agency. All members of staff I had the pleasure of speaking with were so friendly, helpful and willing to go above and beyond. Communication was great, someone was always available to take my call, even if the person I wanted to speak to was unavailable another member of staff was able to help which was helpful and minimised the need to call back or wait for a call back. I was even getting responses on a Sunday which again is amazing service. All in all, a great team who go above and beyond and provide an excellent service, I defiantly recommend.

Jasleen · 1 October 2022

★★★★★ 5/5

Google

We sold our house through RMJ and the process couldn’t have been easier. From our valuation to having the pictures taken it was so easy and the staff made it a pleasure to work with them. I felt I could ask them all the questions I had and they were all answered to put my mind at rest, even though they had probably heard them all before. Our house sold on the first weekend of going up, with many offers for us to choose from. RMJ also managed to find the house we bought for us, through the many houses on their books, we were able to have a large choice of properties. The whole buying and selling with RMJ was so seamless and easy and I was constantly kept up to date with the whole process. Ben also did our mortgage, we had used him a couple of times before so we knew we were in safe hands and with it all under one roof it saved me having to update each other as this was all done in house. I would certainly recommend RMJ, we sold our house in Nov 21, found our dream home in Jan 22 and exchanged and completed in March 22. They really do work as a team in branch and I couldn’t be happier with the service we received.

Katie · 1 October 2022

★★★★★ 5/5

Google

We sold and bought through RMJ which made the whole process easier. Our main contact at the Gravesend branch was Lily who was amazing and kept us updated at every step but we also dealt with other branch staff. They were all fully up to date with our situation and more than willing to help us out at any time. Although we don’t ever want to move again as Lily found us our perfect home, if we did we would be in contact with RMJ immediately!

Susie · 1 October 2022