Every review we hold for the Gorseinon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCant recommend John Francis enough! I have been dealing with Ashleigh in the gorseinon branch alot recently and she is super helpful, attentive and polite. I am looking for a property to rent and during the current pandemic it is proving to be difficult, Ashleigh has gone that extra mile to try find something that suits what I want. Thanks for such proffessional and friendly service!
Jane · 4 June 2021
Agent replied · 4 June 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very thankful to John Francis for all their help! They helped us to find a perfectly good pet friendly house, provided us box with vouchers to buy all necessary things, and they were every time in touch with us answering on all our questions!
Anastasiia · 3 September 2023
Agent replied · 1 October 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRenting out my property was daunting, but having Emma, Sam and Ashleigh dealing with everything made it a very straightforward experience. Im very grateful for all their help and would definitely recommend them to anyone who’s looking to rent.
Michelle · 28 January 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRung up regarding lettings and received some fantastic help and assistance! Big thank you to Anna from lettings. A brilliant service.
Leanne · 4 June 2020
Agent replied · 4 June 2023
Thank you for the great 5* review. Best wishes, Lucy
★★★★★ 5/5
GoogleAnna Thomas was very professional, friendly and informative. She made us understand the process fully & she was great! Thanks Anna.
Kelly · 4 June 2020
Agent replied · 4 June 2023
Wonderful to read Kelly that you had a fantastic experience with our local John Francis team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
★★★★★ 5/5
GoogleFantastic service!! Dealt with Carl Morris who was very polite, friendly and informative.PositiveResponsiveness, Quality, Professionalism
Laura · 26 August 2021
Agent replied · 4 June 2023
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can’t believe the amazing service I received from Ashleigh when renting my home. She explained everything and give a really warm welcoming smile and sense of humour that made my viewing experience a single woman stand out compared to other estate agents I had viewed houses with. Thank you for the experience!PositiveResponsiveness, Quality, Professionalism
Gemma · 26 August 2022
Agent replied · 4 June 2023
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEmma and Ashleigh were excellent as usual. Change of tenants, one call and they are both on the case, great communication and excellent due diligence performed on the potential tenants. Overall fantastic service.
Adrian · 6 March 2023
★★★★★ 5/5
GoogleI have had an absolutely amazing service from John Francis in Gorseinon, the letting team there are professional, responsive, quick and always at the end of the phone to answer any enquiries I had. As a landlord it's also good to know that you have that quick support when you need it and that they are finding the best tenants for your property. I cannot recommend them highly enough.
G · 5 June 2019
Agent replied · 4 June 2023
Many thanks for a great 5 * review and recommendation for the team at John Francis. Delighted to read that their professional and dedicated service has provided you with such a great experience. Best wishes, Tracey.
★★★★★ 5/5
GoogleWe had greats service with the Lettings team in Gorseinon. They literally couldn't have been more supportive if they tried! Highly recommend and I regularly do!! :-)
Bryony · 26 June 2024
Agent replied · 25 August 2024
Thank you for your brilliant 5* review and thank you for your recommendation Bryony. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing experience with this branch really friendly and helpful, the whole process from start to finish was very quick and easy, they were just as happy as us which I thought was really nice. Again the whole team was amazing with us
Ellis · 11 July 2023
Agent replied · 25 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best letting agency we have dealt with for sure. The process has been very easy from beginning to end, and also very friendly and easy to communicate - 5/5.
Adam · 28 March 2024
Agent replied · 25 August 2024
Adam Czech thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCommunication was 5 star, made the whole process easy! As a first time buyer I was told buying a house was a stressful experience, not the case at all, they made everything simple, even during a pandemic we were able to complete within 6 weeks! Thank you and your team for you're great work!PositiveResponsiveness, Quality, Professionalism, Value
Steve · 26 August 2021
Agent replied · 4 June 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy first time renting from an estate agency both Sam and ashleigh made the process very easy from start to finish. Great communication flow via emails and over telephone calls.
Henry · 27 February 2024
Agent replied · 25 August 2024
Many thanks Henry Chukwuonye for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a pretty frustrating time with the solicitor handling the sale however the help from everyone at John Francis to get things moving went a long way to ease the stress as time went on. The continued contact was really appreciated and whoever I went through to at the branch was always lovely and helpful.PositiveResponsiveness, Professionalism
Mathew · 26 August 2021
Agent replied · 4 June 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI tried to rent a house via this agency, I found calls were not returned, they said things to the landlord I did not state, I am happy now as I have found a property from a different agency, I booked a viewing on a property also with them, they knew I worked away, cancelled my viewing without even seeing it, overall very unprofessional.
Steve · 5 June 2018
Agent replied · 4 June 2023
Thank you for leaving this review.
We are sorry to see that your experience with us has been less than great.
It is essential that all of our customers receive the highest level of service and communication at all times and I would like to extend our sincere apologies that this has not been the case.
Please be assured that all feedback is taken extremely seriously and we would like to thank you for taking the time to leave this review.
Many thanks again. Regan
★★★★★ 5/5
GoogleI have been with John Francis for many years & Emma & all the team have been amazing & always helpful, & can't recommend them enough , & when renting your home out you need someone you can trust & knowing they take care of it , it take alot of pressure off my self . Thankyou Emma for everything. Julie belton
Julie · 5 June 2019
Agent replied · 4 June 2023
Hi Julie,
many thanks for your fantastic feedback and 5* rating based on many years experience of the professional and helpful team at John Francis Gorseinon, in particular Emma. Wonderful to read that you would recommend the quality services they provide.
Best wishes Tracey.
★★★★★ 5/5
GoogleAshleigh’s care and attention from the day we met her was second to none. She guided us carefully through the rental process to secure our property and was always more than willing to answer questions. I would definitely recommend John Francis in Gorseinon, as well as Ashleigh’s expertise.
Elena · 4 June 2022
Agent replied · 4 June 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleReally good at getting back to me and arranging an appointment, sadly a week later and no written valuation, I understand it was a free valuation, the circumstances were explained before the agent came, don't make promises that you are not prepared to honour.
Anna · 7 September 2022
Agent replied · 4 June 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Gorseinon team were really helpful throughout the process of buying my first home! Thank you to all at the Gorseinon branch for making the process quick and easy for me!
Zia · 16 October 2023
Agent replied · 29 October 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStaff were great and very helpful with John Francis made the process stress free. Top quality service.
The · 26 July 2024
Agent replied · 25 August 2024
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJohn Francis have managed my property for years. I would just like to say that the service given by Ashley and Carl in the Llanelli branch has been outstanding and they have been extremely professional and helpful in the sale of my property. Would highly recommend.
Stephanie · 4 June 2022
Agent replied · 4 June 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a very complicated sale with no end of problems every step of the way. I cannot fault Davina and Mags as they went over and above their duties to ensure the sale of my house and to keep my sanity in place during this incredibly stressful time!!! Thank you so much for everything girls!!
Emma · 4 June 2020
Agent replied · 4 June 2023
Really great to read another 5* review for our John Francis branch. Thank you so much for taking the time to leave this amazing review. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
GoogleThoroughly recommend this particular office. The staff are friendly, helpful and the personification of professionalism. All queries are dealt with promptly, reflecting their specialist experience.
Val · 28 January 2024
Agent replied · 25 August 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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