John Francis Gorseinon reviews

★★★★★ 5/5

Google

We bought recently with John Francis Gorseinon, from start to finish the process was so smooth and stress free. Amy was professional, gave clear communication and very responsive to our queries, giving excellent recommendations for local trades when we asked. (Thanks also to Catherine) Highly recommend this estate agents and Amy we are very happy in our new home, Thankyou Tara & Anders

Tara · 20 January 2026

★★★★★ 5/5

Google

Many thanks to Elwyn, Michelle and Mags from the Gorseinon team! They have all been absolutely fantastic and supported us every step of the way and communication has been fast and transparent at every point. We would highly recommend John Francis Gorseinon to friends and family. Very many thanks again and all the best!

Hilton · 14 February 2026

★★★★★ 5/5

Google

Brilliant service from John Francis overall but, big shout out to Molly absolutely amazing. My situation was challenging but Molly sorted out everything and managed to get it done. No hidden fees, no jargon, transparent and professional. Can't recommend them enough!

Manuel · 31 March 2026

★★★★★ 5/5

Google

Thank you so much Emma and Molly for getting us our new place! You made the process so easy, doable and efficient and we really appreciate that. Ask me anytime I would definitely recommend the John Francis team to get you that perfect home you have been searching for!

Kudzanai · 30 November 2025

★★★★★ 5/5

Google

"My first experience of renting a house in the UK was with this office. They were very helpful. Punctuality was ensured for viewings, and whenever something needed fixing, their system for reporting issues, such as plumbing, was easy to use. The gentleman responsible for the house's maintenance was always available, booking appointments and keeping me updated on the progress of the work. Two years of peace of mind, knowing there was someone to rely on." thank you,Ashleigh Sam.Mason and the landlord of that house. Highly recommended.

Tsneem · 10 November 2024

★★★★★ 5/5

Google

Molly is fantastic. From arranging a viewing to picking up our keys she never left us wondering what was happening. Very polite, professional and efficient. Would definitely recommend to family and friends!

Zoe · 31 March 2026

★★★★★ 5/5

Google

I recently sold a property with the help of Michelle at John Francis in Gorseinon. The whole team were professional and friendly all the way through the process. I was kept fully updated with details of viewings and outcomes , Michelle was …

Karen · 14 December 2025

★★★★★ 5/5

Google

Myself and on behalf of my father we want to thank the amazing team @ Gorseinon John Francis branch, the whole process from house viewing to getting the keys has been buttery smooth and quite honestly a delight.. we experienced some documentation hiccups no fault of the team @ John Francis at all and these issues were efficiently ironed out and we were walk through every step. Special thanks to specifically Hannah for make the process easy but enjoyable! Xx

Lewis · 14 March 2026

★★★★★ 5/5

Google

Our saving grace where others had let us down. Working with Hannah was a breath of fresh air; she provided a professional, diligent service and was patient and thoughtful as we worked to find something to match our individual circumstances.

Matthew · 9 December 2025

★★★★★ 5/5

Google

Staff at John Francis (Gorseinon Branch) recently managed the sale of a house on our behalf. Staff at John Francis have been kind, efficient and supportive throughout the process. Particular thanks to Michelle for her efforts in assisting …

David · 14 December 2025

★★★★★ 5/5

Google

I write this review on behalf of my aunt who instructed John Francis Gorseinon to sell her property. I assisted her in the process. From start to finish the team in Gorseinon were excellent throughout. Thank you …

Dylan · 14 December 2025

★★★★★ 5/5

Google

What a great experience of renting out my first home with John Francis. I have dealt with Emma, Ashleigh and Sam and they have all been wonderful! Quite a scary thing renting out a property and as it was my first time I was going into the unknown! They have all taken their time to explain everything in detail to myself about what I needed to do to become a landlord and no question has been too big or too small for them to answer (or even to stupid!). I have been made to feel fully informed through the whole process and communication has been excellent. They have also managed to get my property up for rent and have tenants move in, all within 3-4 weeks. They are all so friendly and I cannot thank them enough for everything. Would definitely recommend using them to let out your property!

Nicola · 26 June 2024

★★★★★ 5/5

Google

From my initial contact to my first viewing with Sam, subsequent discussions with both Ashleigh and Emma over the phone then a second viewing again with Sam I decided that this was the new home for me, from then on it was taken care of swiftly, I was kept informed at every stage, collected my keys today for my new home, big thank you to Ashleigh, Emma and Sam for all their help, you are a great team.

Mark · 24 November 2023

★★★★★ 5/5

Google

I highly recommend the Gorseinon branch of John Francis to anyone considering selling their home. We experienced an excellent standard of marketing and personal care and attention from staff at the branch throughout our journey. Having previously experienced a local competitor estate agent who had attempted to sell our home the year before unsuccessfully, we remarketed the property with John Francis and the property was sold within 10 weeks. I would particularly like to thank Mags the branch manager who oversaw proceedings very efficiently imparting her astute experience and Elwyn, a superb estate agent. Elwyn conducted all the viewings, and informed us what was happening with feedback etc every step of the way. He stayed late to conduct viewings to suit customers from out of area and came in on his time off to clinch the deal that sold the house. His personal attention and amazingly enthusiastic humorous personality imparted us with great confidence and made the whole experience so much less stressful. Thankyou Elwyn and Mags. Kay and Andy Keighley.

Kay · 1 October 2023

★★★★★ 5/5

Google

This is the second time we have used John Francis to rent properties They are an excellent company to deal with keeping you informed as soon as possible The staff are very helpful, well informed and polite In particular Chris was absolutely brilliant when we viewed, he was well informed respectful, and a credit to John Francis

Dorothy · 19 November 2024

★★★★★ 5/5

Google

Hi would like to thank Ashley and Emma. For the professional advice and work that they do at gorsienon branch.They are very friendly funny and made my property very easy and quick to rent for me. I would highly recommend customers to use John Francis Gorsienon and the professional staff to sell or rent property. Many thanks Ashley and Emma

DAVID · 24 September 2024

★★★★★ 5/5

Google

we are first time landlords, when Emma came out she was so friendly and knowledgeable. And helped get my property on the market. I have also dealt with Sam and Ashleigh during this process. Sam found me great tenants and kept me up to date throughout the whole process which was very helpful. Ashleigh really helped me co-ordinate the move in as I wanted the property to be empty for as little time as possible. Thank you guys!

Sam · 28 September 2023

★★★★★ 5/5

Google

I am very satisfied with the service and help that I have received from John Francis letting agents, in particular Chris Martin. Chris has been extremely helpful, knowledgeable and professional and has made the process of finding a rental property an easy one. I would highly recommend this office and especially Chris.

Nick · 3 December 2024

★★★★★ 5/5

Google

Ashleigh was very supportive in showing us around the property that we eventually decided to go for. The process of getting everything sorted was very smooth. We had a little trouble with traffic on the day of our move and weren't going to be able to get the keys in time. However, Sam was absolutely fantastic and stayed behind after his shift to ensure we got the keys to our property. Sam, you are amazing. Overall, a very good experience with this company.

Ed · 21 May 2023

★★★★★ 5/5

Google

I cannot recommend John Francis Gorseinon Lettings enough! They are awesome! They helped me through a difficult time regarding housing and went above and beyond to make sure I found somewhere to live in a short period of time. Special shout out to Ashleigh, Emma and Chris! You guys are rockstars!!!!

Glenda · 3 December 2024

★★★★★ 5/5

Google

From my first contact with John Francis, I was easily able to access Ashleigh Fenton or one of her colleagues on the telephone. Ashleigh arranged for the viewing of properties, and she made sure I would find them easily by texting the directions. Ashleigh is a charming young lady, super-efficient, and she demonstrated patience while I took my time viewing and measuring the home we eventually committed to. Instructions for the new home and all the paperwork involved were dealt with promptly. I highly recommend Ashleigh and John Francis to anyone looking for a new home.

GS · 6 March 2023

★★★★★ 4/5

Google

JF Gorseinon came through at the last minute trying to sort a very arduous move from far. Ashleigh Fenton was most helpful and proactive in ensuring customers requests from virtual viewings came through on time and clearly. She also described the property and its quirks quite clearly that it matched it well on arrival. Ashleigh also worked well with her team to ensure the reference process was swift and my preferences were mostly respected. Ashleigh's communication via email and calls were fast and straight to the point. She was also able to negotiate well on my behalf with the landlord. They were also understanding of the challenges with moving and seeing properties nowadays. Also, Chris Martin was very helpful in getting payments sorted at a difficult time. If you are looking for a progressive agent and agency for properties, I will strongly recommend this branch.

VM · 3 December 2024

★★★★★ 5/5

Google

This is the best letting agent I have dealt with! I dealt mainly with Emma who is the branch manager and she talked with me over the phone and discussed numerous properties! She booked me in viewings and the process was very quick and we love our new home! Thank you Emma! I have already recommended you to my friends

Hannah · 14 May 2024

★★★★★ 5/5

Google

Really simple and straightforward Ashleigh and the team were helpful and quick to respond to my questions I would recommend them for your accommodation needs. Looking forward to moving in to my new home without any stress or problems couldn’t have wished for a better process from start to finish.

Wayne · 19 October 2024