Trusted Agent profile
★★★★★
242 reviews across 1 platform
Unit 6-7, Lime Street, Gorseinon SA4 4AD
John Francis's Gorseinon office at Unit 6-7 is rated 4.7 out of 5 across 242 reviews on 1 platform, including 242 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards John Francis won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for John Francis. Each award is assessed separately from the review sites.
Every review we hold for the Gorseinon office, from every platform, shown as written. First names only.
5/5
GoogleHaving never rented before the ladies at Gorseinon Branch walked me through the process, always cheerful and willing to help, i have now moved in and they are still very polite and helpful with any questions i have. thanks again.
Hi James, Thank you for your kind 5* review. It is great to read that you found our local team friendly and always willing to help. I will ensure your comments are passed onward to our local team. Kind regards, Amy
4/5
GoogleEveryone was kind and helpful in what was a stressful time for me
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleReally recommend John Francis they adapted to our needs as we were selling a property from a distance and went above and beyond to make sure everything was taken care of!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
GoogleThey are illegally holding back my rent money causing me financial hardship and don't answer the phone or ring back
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a good experience with Chris, a member of staff of john fracis who was really helpful and the customer service was great.
5/5
GoogleVery responsive and efficient agency, we dealt mainly with Emma, Sam and Ashleigh who were all incredibly helpful and made the rental process as smooth as possible! Highly recommend and would definitely use again!
5/5
GoogleJohn Frances in Gorseinon have been managing our home for over 4 years now and they have always acted appropriately and promptly for us and for our tenants.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleHave dealt with this office for many years, always very efficient and professional. Staff very knowledgeable and helpful, Davina, the branch manager always going the extra mile to progress sales.
Many thanks for the excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey’ve been fantastic, especially during the last very difficult year. Really approachable and helpful and nothing is too much. Would definitely recommend them for any rental properties.PositiveProfessionalism
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from the lettings team, can’t fault them. Helpful, friendly and responsive
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor customer service, don’t reply to emails or follow up with customers, would not recommend for letting Poor service overall
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCourteous, timely, detailed support for property rental. Will certainly use once again when we next need to renew a tenancy
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience, happy and helpful.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was greeted by Mags who was very welcoming and gave me ideas for a new home that I hadn't even considered previously, great service, thanks for your help
Thank you for the kind * review of your experience of our John Francis team. Kind regards, Lucy
5/5
GoogleI have worked with the lettings gorseion branch over the last 8 years. Emma , Toria, Hayley and Sally are professional, helpful and i couldnt recommend them enough. Thanks girls!
Martin, thank you for your wonderful 5* review and recommendation for the team at John Frances, Gorseinon. I am extremely pleased that you continue to work with such a professional and dedicated team and long may that continue! Best wishes, Tracey.
5/5
GoogleAmazing service from Emma, Hayley & Victoria at the Gorseinon Branch. Quick and efficient service and the girls were excellent throughout! Highly recommend the Gorseinon branch of John Francis!
Thank you for taking the time to leave such a great 5* review & recommendation for the team at John Francis. Best wishes, Tracey.
5/5
GoogleFound a new tenant for my flat with minimal fuss & in super quick time. Will definitely use again.PositiveProfessionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExtremely pleased with the service I have received which was delivered in a professional and friendly manner.PositiveResponsiveness, Professionalism
Thank you for your 5* review!
1/5
GooglePossibly the worst organisation eluding to be professional estate agents. A bunch of completely incompetent individuals. Online agents will see the end of such poor companies.
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk. Many Thanks.
5/5
GoogleHappy with them. Well done Ashleigh who displayed great customer service.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly responsive, amazing service from start to finish on the whole rental processPositiveResponsiveness, Quality, Professionalism
Thank you for your kind 5* review!
5/5
GoogleEmma and Anna from Gorseinon branch were amazing and a great help in the process.PositiveProfessionalism
Thank you for your 5* review!
5/5
GoogleBrilliant service experienced for lettings!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional, honest and speed on Letting arrangements.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Gorseinon office has 242 reviews across 1 platform: 242 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
John Francis Gorseinon is rated 4.7 out of 5 across all 242 reviews, and 4.7 out of 5 on Google from 242 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: John Francis, Gorseinon won Trusted Agent; John Francis, Carmarthen won Trusted Agent; John Francis, Haverfordwest won Trusted Agent; John Francis, LAMPETER won Trusted Agent.
John Francis Gorseinon, Unit 6-7, Lime Street, Gorseinon SA4 4AD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.