John Francis Gorseinon reviews

★★★★★ 5/5

Google

I had a fantastic experience with John Francis estate agents as a first-time buyer. The entire process, from viewing to closing, was smooth and completed in around 8 weeks. Their expertise, professionalism, and excellent communication made me feel confident and stress-free throughout. I'm now happily settled in my new home, all thanks to John Francis. Highly recommended!

Alex · 12 November 2023

★★★★★ 5/5

Google

We have dealt with Davina and the team in Gorseinon Sales recently and found them to be knowledgeable, and approachable. Always able to answer any question we had and made the whole process easy for us. Would recommended.

Michael · 5 June 2019

★★★★★ 5/5

Google

Visited JF Gorseinon branch recently for renting a property. It was an absolute pleasure to meet with the team Emma, Ashleigh & Chris who were really helpful. The prompt responses and solutions provided made their service exceptional. 100/100

Martin · 18 October 2024

★★★★★ 5/5

Google

Emma and the team have been very professional throughout the entire letting process and ensured good communication. This gave me reassurance as a new landlord. Thank you. MGPositiveResponsiveness, Professionalism

Anon · 26 August 2021

★★★★★ 5/5

Google

Fast, efficient and very professional… needed a rental property at very short notice. Ashleigh was extremely helpful and made the process very simple.

Chris · 9 July 2022

★★★★★ 2/5

Google

They charged me £420 to change 2 smoke alarms in my rental they manage, existing smoke alarms were already wired into the mains, I've asked for months for a itemised invoice as I believe I've been over charged ,been ignored with only answer I've received "they wouldn't have been changed if they didn't need changing ",in process of looking for new management company.

Rob · 5 April 2023

★★★★★ 5/5

Google

We had a very easy and amazing experience moving into our new house, Ashleigh was fantastic and really helpful. Thank you so much!

Mike · 4 June 2022

★★★★★ 5/5

Google

Sam, Emma and Ashleigh helped us in securing a rental property. They were very friendly and professional and supported us throughout and were happy to answer all our questions. Would definitely recommend and would go back to them again!

Saffia · 21 August 2024

★★★★★ 5/5

Google

Great service and very happy with how responsive Ashleigh has been to make sure all my queries were met! Would recommend!

Isabelle · 4 June 2022

★★★★★ 5/5

Google

Fantastic efforts from Ashleigh Fenton at Gorseinon branch. She went out of her way to support us to move early and worked tirelessley to achieve everything. She was brilliant and the rest of the team too. Thanks again

Natasha · 11 August 2024

★★★★★ 5/5

Google

Great support from Ashleigh in the lettings team. Made the process of becoming Landlords for the first time very simple. Went over and above with some fiddly extra jobs whilst we were some distance away.

Simon · 24 September 2024

★★★★★ 5/5

Google

Great service, Ashleigh took me through the letting process and sorted out the few problems I had .Great person, with great communication skills, a pleasure to do business with.

Wayne · 22 December 2024

★★★★★ 1/5

Google

Very unprofessional. I’m only giving them one star because I cannot give them zero. We tried renting a property through this agency and we were left high and dry. If we didn’t phone them we wouldn’t have gotten any information regarding the property as they kept saying the landlord wasn’t available. Not only are they unprofessional their agency fees are also extremely high and would be a waste of money. Considering that they are a larger agency I expected better customer service, but was extremely disappointed. I would not recommend this agency to anyone.

Jade · 5 June 2019

★★★★★ 1/5

Google

As previous reviewers of this branch in Gorseinon I would like to rate them ZERO for their very unprofessional way they dealt with me and my family when we were interested in renting a property. We viewed the property and it was exactly what we were looking for but was kept waiting for a week to hear back from them, after numerous calls to them to get as answer. The excuse was that the landlady could not be contacted. They also have a very high administration fee, and doubt if there were to be any problems regarding maintenance to the property that they would have been dealt with appropriately. I am relieved that I do not have to deal with them in the future and would advise anybody to think twice when wanting to rent through them.

Patricia · 5 June 2019

★★★★★ 5/5

Google

My Partner and I have rented 3 properties through the Gorseinon office over the last 3 years. The property we are now in is a bungalow and it is about 5 minutes away from my place of work. Emma Holborn and all of her staff went out of the way to match our list of requirements to this bungalow which is proving to be a very comfortable home. I also know that should we have any issues the ladies at the Gorseinon office and the maintenance teams are only a phone call away. My partner and I would have no hesitation in recommending Emma and her staff for anyone looking to rent a property.

Owen · 5 June 2019

★★★★★ 5/5

Google

Thank you lovely Hayley for your professional service in finding me a superb tenant for my apartment in 2018. It was a pleasure using your company in Gorseinon and I have since recommended your services to my friends. The inventory service you organised was also very professional. One small point is that I would however recommend that the energy company for electric and gas is chosen by the tenant and not by the letting agent and that this is made very clear. I look forward to working with you and your colleagues again.

Caroline · 5 June 2019

★★★★★ 5/5

Google

The team at Gorseinon are brilliant, they've helped us with a tenancy upgrade as we have a baby on the way and they have been faultless. I'm terrible with names but Sam, Ashley, Emma and the rest of the team are a credit to John Francis.

Benjamin · 27 February 2024

★★★★★ 1/5

Google

1 star given as not able to give ZERO. Terrible service from the Gorseinon branch with final involvement from area manager where issues are STILL unresolved and ignored. We paid the full package to rent our property. Pretty much everything wasn't done right. Examples: Over 50 missing details/mistakes on our inventory document, on going mistakes in every inspections, drilling into the building structure where permission was never given and not put right, very difficult and long winded end process when tenants moved out, tenants very unhappy with JF service, JF maintenance team were poor and rude - job was finally put right but faulty again. DO NOT THROW YOUR MONEY AWAY - I still have issues unresolved plus the utitily company were given wrong information by JF about end billing.

Clare · 5 June 2018

★★★★★ 5/5

Google

I have never rented before hand and Ashleigh Fenton at John Francis answered all my queries as soon as I emailed or telephoned her. Nothing was too much trouble. She acted professionally and efficiently in passing information between myself and the landlord and was such a supportive person throughout a difficult time for me. I would highly recommend John Francis for letting or selling a property. Outstanding service.PositiveQuality, Professionalism

Louise · 26 August 2021

★★★★★ 5/5

Google

Thank you very much John Francis for your services. The process was very much clear, communication was constant, updates and feedback made my planning and relocation easy, your staff were kind and professional. I will always recommend you. A JOB WELL DONE.

Learnmore · 28 January 2024

★★★★★ 5/5

Google

Excellent service, all staff very friendly and helpful, especially Davina Lewis. Made selling from a distance a very smooth process.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 26 August 2020

★★★★★ 5/5

Google

I called in the Gorseinon office last week and met with Mags, who was very helpful, talking the time to talk me about the type of property I’m looking to buy. Was good to know I can do it all “under one roof”, as Mags talked to me about their mortgage and conveyancing services too. Hope to use their services in the near future. Thanks again, Mags for all your advice. Regards, Julie Thomas

Julie · 5 June 2019

★★★★★ 1/5

Google

What kind of letting agent after being asked if the landlord excepts pets ,telling them what pets we had. Knowing how much we wanted the house. Gives us a viewing. Husband told them after seeing it we were still interested. He rang them today to be told we didn't get it as we have a dog and the only reason we had a viewing was because of us pestering them. Really bad service!!!!!!

Rachel · 5 June 2019

★★★★★ 5/5

Google

Ashleigh was amazing throughout the whole process.. such good service!PositiveProfessionalism

Cerys · 26 August 2022