Trusted Agent profile · Godalming
★★★★★
213 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW
Gascoigne Pees Lettings's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 213 reviews on two platforms, including 126 Google reviews rated 4.7.
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
1/5
GoogleImpossible to speak to anyone by phone. Even after emailing and leaving voicemail messages, there is no response. My tenants who are moving out have also not been able to get anywhere with them. We need to finalise various things with Gascoigne Pees and it seems no one is willing to help.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe we very pleased with the service provided, Michael Mcgiff was an absolute pleasure to deal with throughout the entire process. The best experience we have had with Lettings agents to date.
Hi James, thank you for leaving us with a fantastic 5 star review! I will ensure this is passed on to the Branch so they are aware of the brilliant job they are doing. Many Thanks.
5/5
GoogleHello We had a lovely experience renting Gascoigne Pees Godalming in particular Michael and Arina were extremely helpful. Quick, prompt and efficient. Thank you so much for your help. Kim & David
Hi Kim & David, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Michael and Arina's brilliant service. Many thanks, Countrywide.
4/5
GoogleAll in all, i am very happy with how GP have handled my property so far. Unfortunately however, due to a member of staff leaving there was a few small hiccups in terms of communication, but once we were back on course it was smooth sailing. I am working overseas and the time difference was a little frustrating at times, but the remaining staff in the office were polite and cheerful and helped me every step of the way. well done guys, thank you very much!
Hi Jon, Thank you very much for taking the time to leave us this feedback. I'm glad that the overall service was good and the branch were able to turn around any issues you had. I am pleased the team were professional and personable whilst dealing with you throughout. As always, we love hearing excellent feedback about the staff in branch and I'll make sure the team gets to hear about your lovely comments. Many thanks.
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
5/5
GoogleGreat communication and service from start to finish. Harjit really helped me every step of the way renting a new property and made things easier for me to do so. I can’t thank him enough :)
Many thanks Lucy for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWarning - avoid this company at all costs
Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!
5/5
GoogleKatie and the team were excellent in every step of the way. Thank you for your dedication and support in achieving a quick and smooth sale!
Thank you Rosanna for your wonderful 5* review! As always, it is great to read that our local Gascoigne-Pees team have provided you with an excellent experience. Best wishes, Lucy.
5/5
GoogleGreat service, Ben Herzig is the man. Lovely demeanour and super helpful.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotKingston Branch
Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.
5/5
GoogleReally organised branch, Michael was very helpful and welcoming for my move! The service was very efficient which was great as I needed to move quickly. Thanks!
Hi, Thanks for the wonderful, 5 star review! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Gascoigne Pees team in Godalming. Many thanks!
5/5
GoogleMichael was very friendly, helped us move into our new home with ease. Renting a property couldn't be more stress free. We love our new flat!
Hi Alexandra, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Michael's brilliant service. Many Thanks.
5/5
GoogleReally happy with the service from GP and Amelia in particular. Really responsive, helpful, and helped me to find a perfect property that I'm really happy with!
Thank you for taking the time to leave us this amazing 5* review Dane. Kind regards Lucy, Customer Relations.
5/5
GoogleA special thank you to the lovely Michael McGiff for all of his help and support during our time renting with Gascoigne-Pees. Having been there right from the start and always going above and beyond to deliver exceptional customer service, Michael has always been professional, helpful, friendly and filled with humour while going out of his way to help us with everything we need in the best way. Thank you!!
Thank you Ellen for leaving these lovely comments about Micheal in our Goldaming branch. It is always great to see our amazing members of staff receive the recognition the deserve. Micheal will be thrilled with this. Kindest regards, Regan
5/5
GoogleThe Agency staff was very helpful and enthusiastic to provide support with anything required. Special thanks to Michael McGiff for his help.
Thank you for your kind and wonderful 5* review of Michael and the team at Gascoigne Pees in Godalming. We will of course made sure your kind review and praise if forwarded to the whole team. Best wishes, Scott.
5/5
GoogleA special thank you to the lovely Michael McGiff for all of his help and support during our time renting with Gascoigne-Pees. Having been there right from the start and always going above and beyond to deliver exceptional customer service, Michael has always been professional, helpful, friendly and filled with humour while going out of his way to help us with everything we need in the best way. Thank you!!
Thank you Ellen for leaving these lovely comments about Micheal in our Goldaming branch. It is always great to see our amazing members of staff receive the recognition the deserve. Micheal will be thrilled with this. Kindest regards, Regan
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
5/5
GoogleMichael McGiff was extremely helpful in viewing the property and handling all the documentation. He was always available for advice and contacted us regularly keeping us up to date of the process of taking a fabulous new flat overlooking the river Wey. Michael's service was exceptional and extremely friendly and we would always return to Gascoigne-Pees because of his involvement in the renting of the apartment. Patrick & Shirley Moore.
Thank you for your review! We really appreciate you using our business and we're very proud of the service we offer and we are so glad that you felt we achieved the 5* service we aim for. With kind regards, all at Gascoigne Pees
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
5/5
GoogleExcellent and very fast customer service. I would give you six stars if possible. Many thanks Michael
Thank you Ivan for your wonderful 5* (6*) review of your experience with our Godalming branch of Gascoigne Pees. Brilliant to read that you found the service excellent and very fast, especially from Michael! Kind regards, Scott.
5/5
GoogleThe team at Godalming, notably Nadine, whose approach to going the extra mile to oversee the viewings has been absolutely first rate. I am please to report that the Godalming office has shown great commitment toward selling my property, may they continue to show this level of professionalism, many thanks
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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