Trusted Agent profile · Godalming
★★★★★
213 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW
Gascoigne Pees Lettings's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 213 reviews on two platforms, including 126 Google reviews rated 4.7.
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
GoogleWe are in the process of buying a house with Gascoigne-Pees, Will has been so helpful in the process of showing us the property and providing professional and helpful advice through the offer process and going through to final and best offers. Thanks Will!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotHarassment, Alarm & Distress Caused - Spamming Cowboys
I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
1/5
TrustpilotHorsham branch
Horsham branch. Made a very good offer for a property, were then told there was another bidder, fine, and eventually to make our best and final offer. Four days passed with very little contact (and when there was, it was because we followed up). By the time they did get in touch, they let slip that our offer wasn't chosen, but a LOWER offer was chosen. And there was nothing we could do about it. Feels like probably the other bidder was also with G-Ps and they've been funny about how they've handled the sale (does the owner even know? We're immediately ready to move, no chain etc.).
1/5
TrustpilotDisappointing Unacceptable Service
I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
1/5
TrustpilotI find it almost laughable how this…
I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism.
5/5
GoogleHad a great experience recently letting a property through the Gascoigne Pees letting team in Godalming. Michael in particular was extremely helpful and responsive in communication throughout the whole process. Arina is also a pleasure to deal with. Would not hesitate to recommend Gascoigne Pees in Godalming to anyone, keep up the great work!
Hi Dave, thank you for your wonderful comments of our service and colleagues! We really appreciate it and please let us know if we can do anything else. Many thanks, all at Gascoigne Pees
5/5
GoogleMichael McGiff and Ben Grogan at Gascoigne Pees Letting Agents Godalming were really helpful, professional and very much had 'can do' attitudes during the lettings process. They are worth particular mention as they were always very responsive and made the letting process very easy. Thank you very much for all your assistance!
Hi, Ros Thanks for taking the time to leave this review. I'll make sure this gets fed back to Michael and Ben as it sounds like they have earned every one of those 5 stars! Kind regards, Chris
5/5
GoogleWe were very impressed by the service provided by Gascoigne -Pees. Alfie and the team were very helpful and professional in guiding us through the entire process and assisting us, as when required. Will definitely recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been extremely impressed with the service offered by Gascoigne pees. They are very prompt and professional when dealing with me. Especially Ben Herzig, he is very friendly and incredibly helpful. I highly recommend them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren Raycraft was very accommodating, professional, easy to contact and swift to respond to us as we started the process of letting with Gascoigne Pees.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
GoogleGreat service and we found somewhere pretty quick with their supportive help.
Thank you for your feedback! It's our pleasure to provide exceptional service and help you find the perfect spot. We appreciate your business and look forward to serving you again in the future. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMoving home can be quite stressful, but not if you place your trust in the right company. I would like to express my sincere thanks for the way both the Manager of Godalming 's GP, Rowan, and Katie Reeves, handled my purchase. Without doubt, they both displayed much courtesy, efficiency, and much care in dealing with all matters, and are a massive asset to their employers, and such a pleasure to deal with. Well done !!
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleMichael McGiff from Gascoigne Pees Godalming has been looking after me and my property search and his attentiveness and can-do attitude has outshone all of the other agents I have registered with. Michael really listened to my objectives and was personable and above all interested in me and what I wanted from a property. The personal touch certainly does exist and I recommend you'll find it at Gascoigne Pees lettings with Michael. Thanks for all your continued help and guidance.
5/5
GoogleI would to thank Michael McGiff and Ben from Godalming branch. Michael made my first renting experience so easy and reassuring. I cannot praise him enough for his kindness and effiency throughout the whole process. I would highly recommend anyone renting a property contact Michael at Gascoigne Pees.
Thank you for this excellent feedback, your comments about Michael & Ben are much appreciated! We're so glad to have been able to make your first renting experience a success and wish you all the best in your new home! Kind regards, the team at Gascoigne Pees
5/5
GoogleAs an inexperienced one-property landlord, the help I have had from Gascoigne Pees Godalming lettings team throughout has been invaluable. First from Jack Marvin, who explained every detail and steered me through the each initial step with his always reassuring advice. Then Daisy Yerrell, who despite having not one but two branches under her care, went out of her way to make sure I was fully informed, talking me through the final process of getting my tenant in even when she was meant to be still on holiday. Everyone else I have spoken to either in the branch or on the phone has also been super-helpful, and I certainly feel confident that my flat is in good hands.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
5/5
GoogleRecently bought from Gasgoine Pees and it was such a pleasure to liaise with Alfie throughout the process. One of the main things that stood out was how much my son liked him and how good he was with him. From the viewing to putting down an offer to helping us to exchange, he wasn’t pushy at any point and seemed to genuinely want us to get the house for our family. The whole team were really helpful throughout.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen a super smooth process to rent a new home with Kristian from GP’s, professional and friendly process right from viewing to moving in and ironing out any hiccups along the way too!
Thank you for leaving us your superb 5* review Sarah. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents.
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Pees Lettings's Godalming office has 213 reviews across two platforms: 126 on Google, 87 on Trustpilot (across the whole business).
Gascoigne Pees Lettings Godalming is rated 3.9 out of 5 across all 213 reviews, and 4.7 out of 5 on Google from 126 reviews.
Gascoigne Pees Lettings Godalming, 85 High Street, Godalming, GU7 1AW.
