Gascoigne Pees Lettings reviews

★★★★★ 5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

★★★★★ 5/5

Google

As a landlord who lives far away from the property, it was essential that I found agents that could deal with any ongoing issues quickly and with excellent communication. Harj is always professional and friendly, as are all the team members at Godalming. I have relied heavily on his advice, which has been excellent, and I feel he really understands both the landlord and tenant perspectives.

Nicky · 14 April 2024

★★★★★ 1/5

Google

Spoke to Katie today trying to to rent a property- never had such a bad unhelpful service in all my years - why would you employ someone like this to be your first point of contact - sort your company out if your expect to continue trading

Steve · 19 December 2024

★★★★★ 5/5

Google

Katie Church was super professional in her dealings with me, and is certainly a credit to Gascoigne Pees.

Malcolm · 5 November 2025

★★★★★ 5/5

Google

Just wanted to say a big thank you to Kristian Panayotov, he went above and beyond to assist myself and my son find and move into a property. Very professional and polite a real asset to your company. Wish him all the best Shelton Sims

Shelton · 19 December 2024

★★★★★ 5/5

Google

Just dealt with Jade at the Godalming office and she was great. Would recommend using their services

Diana · 22 October 2025

★★★★★ 5/5

Google

Being a serial mover and having experienced many estate agents (around 20) over the years, I was pleasantly surprised by the service I received from Alfie, Will and the team at the Godalming Branch. I only approached these agents as they sold another house in the same road and previously I didn't think that they were suitable for selling my price bracket property (over 1 million) as I had associated them with lower price brackets. I was wrong! I received a superb service, very reliable, not too pushy, extremely informative and a very friendly team. They listened to everything I wanted from write ups to photos and how I wanted the open day. Whilst they made helpful suggestions. Having many offers at the asking price and over, they dealt with the sale very smoothly. There were challenges like the elderly foreign buyers ensuring their funds were in the country and explaining how technology works to them. Alfie worked tirelessly to solve the various issues ensuring that both I and our buyers are very happy with the service that we both received. I DEFINATELY RECOMMEND this estate agents and will be using them again in the future.

Sarah · 14 June 2022

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 1/5

Google

I’m really disappointed with the level of service provided by this letting agency. There’s a complete lack of follow-up or communication, and when you finally manage to get in touch, the responses are brief, unclear, and not helpful. It's clear there’s a lack of competence and experience within the team. I should have known the minute I stepped into the rental, and it smelt like mould, oven was dirty, carpets had a thick layer of dust and the agent still had the audacity to say it’s been deep cleaned.

Chanel · 23 March 2025

★★★★★ 5/5

Google

I would like to thank Will and his team for an excellent buying experience on my recent purchase. In fact, it was the fastest, most pain-free property purchase that I've ever made and in this overheated market that is no mean feat. We had a very positive and constructive experience when viewing the property and an excellent solicitor recommendation and then Will kept us fully informed throughout the conveyancing and addressed all our concerns promptly and efficiently.

Wayne · 14 June 2022

★★★★★ 5/5

Trustpilot

Great service from Basingstoke branch

We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.

Chris · 16 October 2025

★★★★★ 5/5

Google

Acting on behalf of a new tenant looking to rent a property the Godalming office of Gascoigne Pees were effective and efficient. Special shoutout to Harjit Sahota who was especially helpful and responsive and enabled the process to proceed very smoothly.

David · 20 October 2024

★★★★★ 1/5

Google

We have struggled on numerous occasions to contact this agent, my wife tried to contact them several times with no answer, I realised why the other day, as I passed their office during their stated opening hours and the office was closed! Not good! In the end we gave up trying to view a property that is for sale with them, as we could not afford to wait any longer to make a decision on a property we had seen with another agent and offered on that home instead, which was a shame, as a house that is advertised for sale with them looked ideal, but we didn't want to risk missing out on another property that worked for us. Sellers beware, you are missing out on interest from potential buyers for your home!

Alfred · 17 February 2025

★★★★★ 5/5

Google

As many landlords will know, life is not always straightforward in the letting game and sometimes it can be downright stressful! However, my wife and I can report that, since Jack Marvin took over the reins of our two rental properties, we have always felt like we were in the best possible hands. Jack calmly and professionally sorts out any issues whenever they arise and always does so in a speedy and entirely personable fashion. Thank you Jack!PositiveResponsiveness, Professionalism

Hugh · 14 June 2021

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

We have had an amazing experience with Kristian and Alena in the lettings team at Gascoigne Pees. They have been incredibly helpful throughout the entire process of finding a property for me and my family. From the start, they were professional, approachable, and genuinely cared about helping us find the perfect home. They kept us updated every step of the way, ensuring we always felt informed and supported. Their excellent communication and dedication have made what could have been a stressful process so much easier. Thank you both for your hard work and for going above and beyond, we couldn’t recommend you more!

Lottie · 19 December 2024

★★★★★ 5/5

Trustpilot

Gascoigne-Pees Maidenhead gave us a…

Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.

Jean-Marc · 22 January 2026

★★★★★ 5/5

Trustpilot

Fantastic, really recommend!!

I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and help🤗 I highly recommend Gascoinge Pees to future tenants! Thank you!!

Człowiek · 28 March 2025

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026

★★★★★ 1/5

Google

We have been dealing with numerous agents locally as we search for our next home most have been great but sadly that is not the experience we have had with Gascoinge & Pees I have enquired with this company several times and never heard …

Oliver · 16 December 2025

★★★★★ 5/5

Google

Many thanks to Harjit at the Godalming branch for proactively and quickly resolving an urgent problem that arose while I was mid-move. Harjit provided timely and professional advice, organised the solution, and followed up his email updates with phone calls, all of which I much appreciated during my busy days.

Michele · 16 December 2023

★★★★★ 5/5

Google

I have recently let a flat through Gascoine - Pees, Godalming branch. All the staff, particularly Amelia Minns, couldn't have been more helpful or knowledgeable. She made the process of renting the property I'm shortly moving in to an easy process. Thank you Amelia

Philip · 14 April 2024

★★★★★ 1/5

Trustpilot

Scammed by branch in Basingstoke, avoid them

These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with £44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.

Ruth · 14 November 2025

★★★★★ 5/5

Google

Five stars for Simon Smith for helping me buy my dream property! I fell in love with it on first viewing (with Stephen Lynch) and Simon guided me through with an expert hand! Many thanks!

Janny · 16 February 2026