Trusted Agent profile · Godalming
★★★★★
213 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW
Gascoigne Pees Lettings's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 213 reviews on two platforms, including 126 Google reviews rated 4.7.
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleNadine carried out a customer viewing for us. She phoned the following day and gave a comprehensive report including her view of the client's imtentions.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly and efficient service from Ben Herzig and Daisy in property management. As a former landlord, and current tenant of GPs I would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleExcellent service from a friendly, competent and knowledgeable team
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleSmooth informative transaction. Ben was extremely helpful and courteous . Would recommend
5/5
GoogleMe and my partner have just rented a property through the Gascoigne pees. Ben and Jack have been most helpful throughout the whole process. Thank you for all your help.
Thanks Harry for taking the time to leave your kind review. Best wishes to you and your partner in your new home. Best wishes, Mark
5/5
GoogleHad the pleasure to deal with the Godalming Lettings Department. They were most helpful throughout the viewings and their knowledge of the process was most informative.
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleThank you soo much for Michael McGiff, He is very helpful and kind!!! We are grateful 😚 And also Ben, big big thank you to them !!! 💟 🥂 …
Thank you for taking the time to leave us this excellent review, it is great to see that the Gascoigne Pees Team were once again able to provide an amazing service. Many thanks again. Kind regards. Regan.
5/5
GoogleA really great experience, flawless and easy, Mr Michael McGiff is an undoubted asset to Gascoigne-Pees, he arranged everything with the minimum of fuss and with great humour and care.
Thank you Fin for your wonderful 5* review, recognising the great experience and service you received from Michael and the team at Gascoigne Pees in Godalming. Kind regards, Scott.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
TrustpilotGreat experience
I really enjoyed interacting with Ethan at Tadley branch and will be prioritising Gascoigne Pees properties in Tadley in future because of it! Thanks, Ethan!
1/5
GoogleUnreliable. My partner rented from them in Haslemere. She left the flat in good condition but they are not paying her deposit back.
Good morning Anna, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleWe had a very smooth transition from one property to another facilitated by the wonderful Michael McGiff. Thank you so much for help, time and welcoming nature!
Hi Andy, thank you for taking the time to leave such a great 5* review! It's great to read that your move went so smoothly and that the team at our Gascoigne Pees in Godalming were able to provide a friendly and helpful service.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleBen worked tirelessly to ensure that our renewal completed legally & on time, despite issues with the referencing processing and uncompleted items from a predecessor. At every stage he involved himself and personally spent time with both Landlords and Tenants to make certain we were all happy with the renewal. Highly recommend him as a letting agent.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
5/5
GoogleGreat customer service from Nadine really polite and helpful
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Michael...very helpful throughout and nice that he called me to make sure everything was ok after I had moved in.
Hi Richard, its wonderful to read your great 5* review of our Gascoigne Pees branch in Godalming. It's delightful to hear that Michael and the team were able to provide you with help and support throughout your move!
5/5
GoogleWe were pleased with the service we received from Michael McGiff who was very personable and responded quickly to our inquiries
Hi Kate, thank you for leaving a great 5* review of our Gascoigne Pees branch in Goldalming. I will make sure that your wonderful review is seen by Michael and the team!
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