Trusted Agent profile · Godalming
★★★★★
213 reviews across 2 platforms
85 High Street, Godalming, GU7 1AW
Gascoigne Pees Lettings's office in Godalming, at 85 High Street, is rated 3.9 out of 5 across 213 reviews on two platforms, including 126 Google reviews rated 4.7.
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
GoogleWe purchased a property through Gascoigne-Pees' Godalming Branch very recently. Alfie Luxton did an outstanding job from start to finish. I have no hesitation to recommend him. He was personable, professional and reliable throughout the whole process and I look forward to hopefully working with him again in the future.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from both Amelia and Harjit who moved quickly and professionally to get me into my new place within a week. Fabulous. Highly recommend.
Lesley Michael many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
5/5
GoogleFantastic service from the whole team at GP. I had a week to move out of my place and was able to view and sort all the paperwork before the deadline. Ben Grogan and Michael Mcgiff were extremely helpful and willing to accommodate throughout. Henry Lake
5/5
GooglePersonal, friendly and dedicated. Really great people.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Rupert. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
5/5
GoogleFriendly team and fast service. Helpful at every stage and responds in a timely manner. Harjit and Amelia thank you both. Looking forward to making my new flat a home.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
3/5
GoogleMy experience of renting a property through the Godalming branch of Gascoine-Pees has been unremarkable; Gascoine-Pees is no different from any other estate agent. A notable point of my experience was dealing with the team at Godalming, who were all very polite - Ben Herzig in particular seemed a particularly amenable and curtious member of the team.
Thank you Alistair for your lovely comments. I have passed your feedback to Ben and everyone else involved at the Gascoigne-Pees branch. Many thanks, Lucy.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
5/5
GoogleGreat experience with Jack and Ben of the Godalming branch, along with others there who chipped in as well. Helpful in getting me through the process to rent for the first time in a while and being very responsive and informative when I had questions about the process.PositiveResponsiveness, Quality
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleProfessional, enthusiastic and efficient. Thank you Ben and Michael!
Good morning, Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Many thanks again for leaving this 5* feedback.
5/5
GoogleVery helpful and professional. My gratitude to Will Papworth in particular who helped chasing the solicitors from both sides consistently and timely, and eventually completed the very difficult case. Many thanks!
Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations
4/5
GoogleA really helpful company. Found a gorgeous flat and was able to put my interest down right away. Things were explained very clearly by Michael McGiff and his team and the whole process was nice and smooth! Thank you!
1/5
TrustpilotUseless waste of space
Useless waste of space. Lettings Guildford. Full of excuses and lies. Ask a question by email???? Don't bother. Can wait up to ten days for a response if you keep pestering. Can't wait to get rid. They forget we pay there wages with OUR property's. Avoid avoid at all costs.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleKate and the staff at Gascoigne-Pees Godalming are a friendly helpful bunch, and always made me feel as though I was a treasured client. They were very much on the ball with my sale, which was and is much appreciated. Thank you , Linda M
Thank you for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleThanks, Simon for supporting us so quickly, we looking forward for moving in. Thanks for understanding.All best for your hard work.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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