Gascoigne Pees Lettings Godalming reviews

★★★★★ 5/5

Google

I would to thank Michael McGiff and Ben from Godalming branch. Michael made my first renting experience so easy and reassuring. I cannot praise him enough for his kindness and effiency throughout the whole process. I would highly recommend anyone renting a property contact Michael at Gascoigne Pees.

Ann · 15 June 2018

★★★★★ 5/5

Google

As an inexperienced one-property landlord, the help I have had from Gascoigne Pees Godalming lettings team throughout has been invaluable. First from Jack Marvin, who explained every detail and steered me through the each initial step with his always reassuring advice. Then Daisy Yerrell, who despite having not one but two branches under her care, went out of her way to make sure I was fully informed, talking me through the final process of getting my tenant in even when she was meant to be still on holiday. Everyone else I have spoken to either in the branch or on the phone has also been super-helpful, and I certainly feel confident that my flat is in good hands.PositiveResponsiveness, Professionalism, Value

Sally · 14 June 2022

★★★★★ 1/5

Trustpilot

Worst Experience Ever with Gascogne Pees Kingston Branch

I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.

Shelley · 14 February 2025

★★★★★ 5/5

Google

Recently bought from Gasgoine Pees and it was such a pleasure to liaise with Alfie throughout the process. One of the main things that stood out was how much my son liked him and how good he was with him. From the viewing to putting down an offer to helping us to exchange, he wasn’t pushy at any point and seemed to genuinely want us to get the house for our family. The whole team were really helpful throughout.

Emily · 14 June 2022

★★★★★ 5/5

Google

Been a super smooth process to rent a new home with Kristian from GP’s, professional and friendly process right from viewing to moving in and ironing out any hiccups along the way too!

Sarah · 26 March 2025

★★★★★ 5/5

Trustpilot

Jack Bayton of Gascoigne Pees

Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.

Miss · 23 May 2024

★★★★★ 5/5

Trustpilot

Sale of house

Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!

Priya · 30 March 2025

★★★★★ 5/5

Google

Will and Nadine are tenacious, they worked extremely hard to stay in touch, provide guidance and support throughout the entire process - and they were the agent we were buying through rather than selling through! I would absolutely recommend them, and will be using them myself if I am in the position of selling and moving in the future. Great work guys! Thank you so much!!

Kelly · 14 June 2023

★★★★★ 1/5

Trustpilot

Worst organised letting company

Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.

William · 28 January 2025

★★★★★ 5/5

Google

Many thanks to Ben for helping us on our journey of finding and securing our first flat. We were very satisfied with the assistance he provided. He was very responsive and was always there when we needed him. Kind regards Stephen

Stephen · 15 June 2019

★★★★★ 5/5

Google

Fantastic customer service, friendly and attentive! As soon as I registered an interest in my current flat, they instantly responded, giving extremely helpful advice and information, sending a well recorded virtual tour and arranging a viewing for the following day. They were even flexible with this slot, and allowed me to change it. After deciding that this property was the one for me, they processed my paperwork immediately, despite it being the Christmas holidays. Since then, they have further demonstrated their professionalism, in going above and beyond to make my move as smooth as possible, even when broadband issues presented themselves, and attending to repair requests in the same quick and helpful manner. 10/10 would recommend, and I will continue to use this letting agency in the future.

Harry · 14 June 2021

★★★★★ 5/5

Trustpilot

Thank you

I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.

Mr · 27 November 2025

★★★★★ 5/5

Google

I'd like to give a massive thank you to Michael McGiff and his assistant Ben from Godalming branch for helping find the most perfect little flat for me. I couldn't be happier. Very friendly and genuine, thank you again!!

Lorna · 15 June 2018

★★★★★ 5/5

Google

BIG THANKS Michael Fantastic service and professional! Also you was Very helpful and friendly! I give you 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️! For future we will use your fantastic service and will recommend you to our friends! Big Thanks Michael!

David · 15 June 2018

★★★★★ 5/5

Trustpilot

A Professional Service

My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.

Emma · 19 May 2025

★★★★★ 1/5

Trustpilot

Extremely disappointed

I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.

Breeze · 9 October 2025

★★★★★ 1/5

Trustpilot

Deposit

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

Małgorzata · 18 March 2024

★★★★★ 5/5

Google

Thanks so very much to Ben Herzig from Gascoigne-Pees in Godalming who was literally a life saver to us during our move from South Africa to the United Kingdom! He helped us through every step of the process in securing our beautiful rental home and continues to support us with anything that comes up as we settle in. We've been so lucky to have had his support and guidance along the way and look forward to continuing to work with him and Gascoigne Pees. Every interaction has been incredibly efficient and professional, well done!

Andrea · 14 June 2020

★★★★★ 1/5

Trustpilot

Poor communication and knowledge of their portfolio

This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.

Gary · 30 July 2025

★★★★★ 1/5

Google

Had a ‘Sold’ sign dumped on my property and called Gascoigne-Pees several times to ask for this to be removed. Each time they promised someone would be along shortly to collect. Been about a month or so and still they haven’t come to collect this.

Ruby · 14 April 2024

★★★★★ 5/5

Google

Rented my perfect home. All were really helpful but special mention to Michael Mcgiff who made it all so easy and made me and my daughter feel like we were special friends. Highly recommended

Tanya · 15 June 2018

★★★★★ 5/5

Google

I am so glad I selected Gascoigne-Pees in Godalming to handle my house sale. They kept a clear focus on what I wanted throughout the process, and seem to have a team of diplomats when managing some tricky negotiation bits. Hats off to Neil Weston in this regard!

Patrick · 15 January 2024

★★★★★ 5/5

Google

Thanks to the team. Yet again Gascoigne Pees pulls it out the bag. Dealt with Farnham team originally and now with Godalming. Both gave excellent customer service. Didn't dissapoint

Jake · 14 June 2020

★★★★★ 5/5

Google

Thanks very much to Gascoigne Pees for their continued excellent service and support. Special mention to Michael McGiff. Superb. Super friendly and wonderfully efficient. Great combination. Awesome customer service. Hugely appreciated. Thank you.

Nick · 15 June 2018