Trusted Agent profile · Godalming
★★★★★
366 reviews across 3 platforms
41 High Street, Godalming, GU7 1AU
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Godalming, at 41 High Street, is rated 4.7 out of 5 across 366 reviews on three platforms, including 185 Google reviews rated 4.8.
185
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
106
Reviews on Trustpilot
Business-wide
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and competent
A very professional and competent service. Gemma's promise to sell my property was kept.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleShane and the whole team have been outstanding from the first interaction. They've been super-professional and helpful, always go the extra mile and their go-to-market strategy got me 4 offers within the first 2 days of viewings. I love their no bullshit, down-to-earth approach, their problem-solving skills and their warm, approachable and responsive manner. First rate agency that I highly recommend.
Thank you so much Dawn, it has been a real pleasure to deal with you.
5/5
GoogleI cannot recommend Bourne Estate Agents highly enough! David and Tilly have been amazing throughout the entire process. From our very first contact, their customer service has been outstanding, consistently going above and beyond to ensure a great experience. Even after completion, they have continued to offer excellent support. Having dealt with many estate agents in the past, I can confidently say that working with Bourne Estate Agents has been a privilege.
Amazing review, thank you so much, I have passed this onto the team who are thrilled with your review of our service.
5/5
GoogleThe employees at Bourne Godalming are so lovely and are very quick to respond, in particular Betty, who has been our main point of contact. They have helped us find a lovely place to rent and we are hoping to now find a place through them to buy due to their fantastic service.
Hi Angelina, Thank you for your feedback, we are glad you are happy with our services! If there is anything else we can help with, let us know. Many thanks Sam
5/5
GoogleI have only good words to say about Bourne across its branches but particularly here in Godalming. I have had a relationship with the office since I bought a property for investment from them back in 2021. It has since also been let by Bourne on my behalf. On both occasions they found me top rated tenants at the highest possible market rent before the property had even finished renovation and been marketed online! I have been lucky enough to experience this seamless process again this month with my 3rd Bourne tenancy in Godalming, this time in a different property. I must commend Sam Mathew, Head of Lettings, for his professional, personable and efficient service. Nothing is ever too much trouble and he is always friendly and at the end of the 'phone / email with answers to my queries in super fast time! As an investor and landlord this has been particularly valuable to me for 2 reasons: (1) Sam (and the sales team) are always on hand to give me valuations and advise regarding property that I am looking to purchase even if it is marketed with another Agent. This help my research requirements enormously. (2) As a self managing landlord I have learnt the value of having a good Agent in support. I recently had an unusual and potentially expensive situation with a prospective tenant who was found to be wholly unsuitable only hours before the contract became binding. Sam shielded me from the unpleasant repercussions and dealt with the extra-ordinary situation in the most calm and professional manner. I was relieved not to have had to deal personally with a situation that would inevitably have become litigious . It was only Sam's fast, decisive action that averted a much more difficult scenario. Finally I must mention both Shane Bray and David Lowther in the sales department. I am delighted to have built a strong relationship across both sales and lettings in the Bourne office. Their local knowledge, transparency, initiative and professional approach encourages me to continue investing in the area long term. With thanks and appreciation
Thank you so much Refilwe
5/5
GoogleThey are excellent through the whole process and I have been with them for years now and they have never let me or the tenants down
Thank you so much Bill, we really appreciate your kind review
5/5
GoogleI have used Bourne in Godalming for the last seven years to rent out my property. Bourne have always been very professional, courteous, supportive and competitive. They have always found me a tenant on time and the lettings support team are very helpful and efficient. I have no hesitation in recommending the Bourne team and their services.
Thank you so so much Katie, we really appreciate your kind review
5/5
FacebookIt was an absolute pleasure to work with Bourne Estate Agents. They very kindly and generously sponsored the William Cobbett Christmas Fair which went a great way to achieving a record breaking fundraising event. Chris was just brilliant to work with. Easy to get hold of and quick to respond to any queries I had. We are very much looking forward to building on our community relationship for our next big school fundraising events. Thank you Bourne Estate Agents!!
5/5
GoogleExcellent service thank you. Viewings managed so efficiently; all staff contacts were excellent - very professional - and fortunately a relatively quick sale was achieved. Just great service - Thank you.
Thank you for taking the time to leave a 5-star review, Raymond. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
GoogleHaving been frustrated with other estate agents Bourne were a delightful change. Sarah the sales team were attentive, proactive and enthusiastic. Communication was excellent. There was a real sense of when, not if, we would get the offer we were looking for. Once the offer was agreed Jim and the after sales team kept us informed and made sure everything ran like clockwork. His communication and professionalism were exemplary. He explained next steps and expected timelines meaning the whole experience was efficient and relaxed. Thanks again for everything! Mark and AdiePositiveResponsiveness, Quality, Professionalism
5/5
GoogleBourne lettings team have been wonderful helping me secure a property for rent - they’re extremely knowledgeable and were able to answer all the questions I had about the market at the moment and renting a property. The view is were conducted very professionally and catered to my availability. Couldn’t recommend them more!
Thank you ever so much for the review Charlie, all the very best to you and Merry Christmas
5/5
TrustpilotSmooth and easy the whole way through
Smooth and easy the whole way through. Great communication and Charlotte was wonderful from start to finish, would definitely recommend Bourne estate agents.
5/5
GoogleI’m so pleased with Bourne Estate Agents Godalming. They are professional, meticulous and knowledgeable people. And most importantly they are warm and friendly. We would definitely be using them again in the future. Xx
Thank you so much Anita for your kind words and review. It has been great dealing with you and find a suitable rental property for yourself and your family. Wishing you all the best, Harry Oliphant - Lettings Manager
5/5
GoogleMoving to Bourne from Seymour’s was the best decision we ever made. The moment we switched Bourne worked tirelessly to help secure viewings, keep us updated every week with viewing feedback and also any sales updates. …
Thank you so so much for your kind and detailed review, we really do appreciate it. It has been a real pleasure to deal with you both-All the very best
5/5
GoogleBourne have been so lovely in helping me find the right property to rent. Sending me regular updates with what’s on the market and ensuring they weren’t sending me things that were irrelevant to my search criteria. A big thank you to the lettings team who have really helped make this transition as easy as possible - Hannah
Thank you ever so much for the kind review, we really do appreciate it
5/5
GoogleHelpful and great business that listened to my needs and requirements and met them in a timely manner. Definitely recommended
Thank you for taking the time to leave us a review Nigel. It has been a pleasure dealing with you and wishing you well for the future - Harry Oliphant, Lettings Manager
5/5
TrustpilotQuick heads up regarding the sale of…
Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager.
Thank you for taking the time to leave a 5-star review, Mr Brown. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
GoogleWe’ve just had a brilliant experience with Bourne Estate Agents in Godalming. They found new tenants for our rental property quickly and with absolute professionalism. From start to finish, the team went the extra mile, always proactive, …
Thank you so so much Chris, we really do appreciate you spending the time posting this kind review-All the very best
5/5
TrustpilotAnabelle has been nothing but amazing
Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.
5/5
GoogleI have worked with Bourne since 2021 and it has been a pleasure. I couldn’t ask for a more friendly, professional, responsive and helpful letting agent. I am delighted to recommend the entire team. l always get excellent service and support across the 4 properties they let for me locally.
Thank you so much Refilwe
5/5
TrustpilotQuality review and I’m an agent
Firstly I would like to thank you and your team for the fantastic service that we have received from both of you. From registration to viewing the whole process has been faultless. You and your team have been knowledgeable, enthusiastic, engaging and extremely well prepared for anything we could possibly ask. Coming from a current estate agent I can honestly say it’s the best service I have received from any agent I have been using since last year.
5/5
GoogleI have always considered first impressions of paramount importance when entering into an agreement for the first time, irrespective of the business. My first impression of Bourne,Godalming is one of professionalism. My first meeting is with Sarah, the branch manager. We exchanged some details of the property regarding proposed values etc. I arranged to meet Sarah the following week to view and photograph the property. There are some personal challenges ( on our part )which had to be dealt with very carefully. Sarah took all the relevant details and confirmed possible sale prices? A few days later the property is up for sale. Putting the property up for sale is the relatively easy part. The weeks following when the enquiries start are equally important. Sarah and her team excel at this point. Their professional approach dealing with possible clients is excellent. We are not local to the area so arrangements had to be made well in advance. Once again Bourne meet all the criteria for customer service. The prospective buyer places their offer. Bourne kept us advised at all stages of the proposed sale up to the agreed sale price. Marketing is important when dealing with clients. Bourne's local knowledge of the market is a key factor in the sale but also in obtaining a very acceptable selling price. It gives me considerable pleasure to write this review about Bourne's highly professional standards and their excellent customer service. Sarah and her team deserve the credit this review portrays. Highly recommended.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotI cannot recommend Bourne of Godalming…
I cannot recommend Bourne of Godalming enough. They really do know both their clients , the housing market and have a thorough understanding of the property they are selling with integrity- even harder to find. I took time to meet with many estate agents and Bourne was top of the tree by a mile. I would highly recommend.
Dear Sam,Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised. This is not the level of service we strive to provide, and we want to address this matter thoroughly.We have reviewed our records but have been unable to locate your details or any correspondence that matches the issues mentioned. We also reached out via email over two weeks ago to investigate this further, but unfortunately, we haven’t received a response from you.We take allegations of poor service very seriously, and your comments about viewings, communication, and the sale process are deeply concerning. We want to resolve this and ensure your concerns are fully addressed. Please could you contact me directly at agearing@bourneestateagents.com or call our Woking branch so we can look into this matter urgently?We remain committed to providing a professional and transparent service to all our clients and appreciate your feedback as it allows us to learn and improve.
5/5
FacebookRebecca from Bourne has been absolutely amazing! Our move dragged on longer than expected due to an issue with the chain but Rebecca managed to get everything back on track keeping calm and professional. While moving home it is so important to find a great estate agent snd Rebecca is exactly that. Professional, friendly and most importantly good communication. Thank you Rebecca, because of you me and my family can start a new chapter in our lovely new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bourne Estate Agents's Godalming office has 366 reviews across three platforms: 185 on Google, 75 on Facebook (across the whole business), 106 on Trustpilot (across the whole business).
Bourne Estate Agents Godalming is rated 4.7 out of 5 across all 366 reviews, and 4.8 out of 5 on Google from 185 reviews.
Bourne Estate Agents Godalming, 41 High Street, Godalming, GU7 1AU.
