Bourne Estate Agents Godalming reviews

★★★★★ 5/5

Google

Shane Bray has been such a fantastic agent through out a long & difficult purchase. Shane has been a huge support and offered us continuous guidance of which we are incredibly grateful. Thank you Shane and we'd certainly recommend Bourne Estate Agents.

Toby · 15 December 2024

★★★★★ 5/5

Trustpilot

The Team at the Bourne estate has been…

The Team at the Bourne estate has been good in terms of response and communication. Most especially, Jake Dumper and Frazer.

Rowland · 11 September 2026

★★★★★ 5/5

Trustpilot

Tenancy

Charlotte has been very helpful in finding a new place for me to live. Very smooth and straightforward process

Rasmus · 6 September 2025

★★★★★ 1/5

Facebook

We are disappointed from the service received, as after moving in we find out that the heating and the electric shower were not checked and they are not working properly, and the shower needs replacement. Very unpleasant to move in and not being able to have a shower. We found also mold around the windows and doors, and washing machine to clean deeply. Not to mention how dirty the flat was left. Luckily, the landlord welcomed us in a nice way, with some effort to clean around for us. Another thing we would mention is the fact we communicated with few agents, almost every step from the application process was completed by a different person and we were waiting until the very last day before the moving day to receive a contract and make a payment, keeping us worried if everything goes alright. This is quite stressful, considering the fact you have to move out from another flat, but have not confirmed exactly when you’ll be able physically to relocate. Overall, I would recommend to the agency detailed checks in properties before moving in, and transparency about all details, and detailed viewing if possible for the potential tenants, to avoid disappointments. Considering individual agents’s service, Sam was very helpful and nice to us. We met him in the office and we can say he did his job great.

Dess · 31 January 2022

★★★★★ 5/5

Trustpilot

Excellent service

My house sale proved to be tricky but I’m delighted to say that I received excellent support and service from personnel at Bourne Estate Agents.

Mrs · 25 July 2026

★★★★★ 5/5

Google

We initially met David whilst searching for a property to move too, prior to our house being on the market. From the outset, David presented as a straight-forward, easy to deal with operative. David proactively kept in touch with us whilst we prepared our property for sale, visiting and valuing and providing sensible terms quickly, with no bluff or bluster often experienced with other agents in the town. Naturally, we instructed David, who promptly got our property under offer, over and above the price we wanted, within 5 days of it going live. Throughout the conveyancing process, David kept the chain together, diligently keeping in touch with all sides until we successfully completed just 10 weeks later. An absolutely outstanding agency and I thoroughly recommend to anyone looking to sell in Godalming and surrounding areas.

Edward · 10 June 2024

★★★★★ 5/5

Google

We have sold our house through Bourne in Godalming in March 2024. The team were fantastic from the beginning to the end. Tilly, Shane and David looked after us, communicating every step and gave us feedback on what potential buyers said. When we gave feedback they implemented it straight away and adjusted how we would like to communicate regarding viewings. The whole process was very easy through their guidance and also very quick. We listed the house in mid January and we were out by end of March. Thank you Tilly, Shane and David - you made the whole house selling business a lot easier and less stressful.

Monika · 8 June 2024

★★★★★ 1/5

Facebook

We would not recommend Bourne Estate agents for rentals. We have been badly let down by this company after we paid 6 months rent in advance. The day that we were supposed to collect the keys we met with an independent inventory company at the property. The property was still dirty, loos were filthy, dust everywhere and a ladder fell onto my husbands head that was broken inside the loft. There was no main key for the front door, broken glass outside, items agreed had not been done, carpet moths in one carpet and a terrible smell of damp/cigarette smoke which concerned us as our son has asthma. No deep clean had occurred and despite asking for proof of this (we had been told a deep clean had been carried out) nothing was ever presented. The inventory agent advised that it was not acceptable and would require some work to be carried out. We requested a delay in the contract by a week or so in order to have these items rectified so that we could move into a clean and safe house. 24 hours later the landlord terminated our contract, which we could have fought but felt we were better off stepping away from the this property. There was zero communication from the agents as to why, no apology. This was a property that was being rented for £4000 a month. We are appalled at the lack of consideration given towards tenants. Fortunately we did not need to leave our sold house but this could have been a terrible situation if we had been completing on the same day.

Lexi · 26 June 2021

★★★★★ 5/5

Google

I can highly recommend Sam and his team in the lettings dept at Bournes - they have all been professional, supportive and helpful through the whole process of renting my flat.

Jackie · 8 February 2025

★★★★★ 5/5

Google

Big shout out to Jim, David and Adrian who made the process so much easier. Wouldn’t hesitate to use them again. Thank you for all your help!

Charley · 31 March 2025

★★★★★ 5/5

Trustpilot

Blooming Marvellous!

Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home, something none of the other agents even considered.Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.

Alice · 4 May 2024

★★★★★ 5/5

Trustpilot

It was a smooth experience

It was a smooth experience; the agents were very professional, and they responded to questions when needed.

Ella · 21 August 2026

★★★★★ 5/5

Trustpilot

Karen Reynolds - great work!

This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.

Stuart · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!

Paula · 23 April 2024

★★★★★ 5/5

Google

Recently sold and then bought a house via Bourne Godalming and couldn’t recommend them enough! Having tried to find a property via other agents unsuccessfully I had initially been concerned we might not be able to move but Shane at Bourne was a complete breath of fresh air. He proactively sought out the right house for us taking into consideration all of our requirements and vice versa with a buyer for ours. He was incredibly helpful throughout, always acting in our best interest and giving us advice along the way which was very appreciated in what can be a rather stressful life event. If anyone is looking to work with an agent that you can trust and makes the process quick and pain free then would recommend them.

Becky · 15 December 2024

★★★★★ 5/5

Google

Throughout the long and drawn out process of purchasing our new home, David Lowther has been a consummate professional. He has shown unfailing patience and support and was always there to answer questions or to follow up on the many issues which arose. Whilst the purchase itself was quite stressful, due to matters out of our control, David always did his best to help things along, keeping in regular contact, and being at the end of the telephone. We would like to thank him for his hard work over the last 7 months, as I’m sure that without his input the purchase would have been even more stressful. We would have no hesitation in recommending David, and Bourne Estate Agents, Godalming, to anyone wishing to sell or purchase a property.

Rita · 14 March 2024

★★★★★ 5/5

Trustpilot

The team in Alton did a fantastic job

The team in Alton did a fantastic job. They signposted us to good solicitors and kept us informed at each stage of the sale of our old house and purchase of the new. They also accommodated us with frequent trips to our new house, to meet contractors for kitchen design.

Geoff · 18 November 2025

★★★★★ 5/5

Trustpilot

Great service

Although we didn’t rent a property through Bourne, Hannah was incredibly helpful and patient with us. Taking the time to send across potential properties and finding out answers to our questions. Not pushy but helpful in providing useful content.

DM · 21 August 2024

★★★★★ 5/5

Trustpilot

My experience was a positive one

My experience was a positive one. Friendly and helpful team. They were willing to work around my schedule.Gave me great advice on the best way to present my home.feedback from viewers was not sugar coated.And they were honest with answering my questions.Thankful for all the support and can’t wait to move to my new home

Trina · 19 September 2025

★★★★★ 5/5

Trustpilot

Very professional approach throughout

Very professional approach throughout. Friendly, approachable staff with a good grasp of customer needs. Smart, articulate and efficient.

Ian · 16 July 2026

★★★★★ 5/5

Google

The Lettings team at Bourne Godalming have been fantastic. Sam and the team have guided me throughout the whole process. Any queries were answered promptly and efficiently and the whole team were very supportive and organised. I would highly recommend.

Linda · 3 July 2024

★★★★★ 5/5

Trustpilot

Friendly, thorough and fast

Friendly, thorough and fast. They answered all my questions and were an excellent intermediary between me and the sellers of the house I bought.

HTGV · 29 May 2026

★★★★★ 5/5

Trustpilot

Excellent Managing agents Bourne Lettings are

Outstanding agents Bourne Lettings are managing our properties who are very professional and take any issues the tenants raised from them or me instantly.

Jayesh · 22 May 2026

★★★★★ 5/5

Trustpilot

Renewed faith…

Haydon and his team you have all renewed my faith in Estate Agents they went above and beyond to help with the sale of my home and purchase of our new home even though we didn't manage to buy through them you are all absolutely amazing we cannot thank you enough for all you did to help through this stressful transaction we will sing your praise to whomever will listen

Mel · 1 July 2024