Trusted Agent profile · Godalming
★★★★★
366 reviews across 3 platforms
41 High Street, Godalming, GU7 1AU
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Godalming, at 41 High Street, is rated 4.7 out of 5 across 366 reviews on three platforms, including 185 Google reviews rated 4.8.
185
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
106
Reviews on Trustpilot
Business-wide
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional approach throughout
Very professional approach throughout. Friendly, approachable staff with a good grasp of customer needs. Smart, articulate and efficient.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotFriendly, thorough and fast
Friendly, thorough and fast. They answered all my questions and were an excellent intermediary between me and the sellers of the house I bought.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotRenewed faith…
Haydon and his team you have all renewed my faith in Estate Agents they went above and beyond to help with the sale of my home and purchase of our new home even though we didn't manage to buy through them you are all absolutely amazing we cannot thank you enough for all you did to help through this stressful transaction we will sing your praise to whomever will listen
5/5
TrustpilotReally helpful team straightforward…
Really helpful team straightforward communication I would highly recommend to anyone wanting to rent a property.
Thank you for your review, It is greatly appreciated.
5/5
TrustpilotOutstanding!
This transaction was not a straightforward one but our agent,David, was always on top of it, liaising with the vendors and organising tradespeople to deal with problems. He went above and beyond what one would expect and I would recommend him without hesitation.
Thank you so much for your 5-star review, Hazel! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
1/5
TrustpilotNot good for tenants
Whilst helping a friend move was made very difficult when the tenants were lied to about the level of work that was about to be done you couldn't enter or leave the property, the mess made by the workman inside and out the house was unbelievable. I would avoid at all costs.
Dear Declan, We have checked our records and can’t find any details that match your name or the situation you’ve described. Without more information, it’s not possible for us to look into this properly. If you believe this relates to Bourne Estate Agents, please get in touch directly at hello@bourneestateagents.com so we can investigate. We take our responsibilities very seriously and always aim to deal with clients in a fair and transparent way.
5/5
TrustpilotHuge thank you to Shaun and Andrew for…
Huge thank you to Shaun and Andrew for firstly selling our house and then in getting us moved into our now place despite the best efforts of our incompetent solicitor, without them we would never have exchanged and completed on the date.
5/5
GoogleGreat service and really friendly staff. Tilly went above and beyond with helping us, overall had a really pleasant experience and will definitely be using them again.
Thank you so much, Tilly was delighted to have helped you
5/5
GoogleFrom our first experience with Sam and the Bourne team, we feel like we have been looked after well. As first-time landlords we needed a little more help and guidance which Sam and his team willingly provided no matter how many times we contacted them. The team managed to find us tenants quicker than any other other agent. It has been smooth sailing since then. I'd highly recommend Bourne for any future property lettings.
5/5
GoogleOne of the best experiences I’ve had. Becky was very insightful and friendly which helped me feel at ease throughout the entire process. Would highly recommend.
Thank you so much, Becky said you were a pleasure to deal with
5/5
TrustpilotReally great professionals
Really great professionals. Helped a lot. Supported with full prosses and helped with very unusual and difficult case. Very easy to communicate.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
1/5
GoogleDreadful office . had a booked appointment to see rental property, then if hadnt called and found out off the market, would of travelled a distance to go not even worth one star In reply to Sam. I took it was a confirmed booking. Someone could have let me know, knowing I was going to travel a distance. Good thing I hadn't purchased train ticket or I would of been asking for Bourne estate agents to refund me for it due lack of communication. Seems your customer service is lacking greatly.
Thank you for your review. We are sorry to hear that you have not been happy with the service. Having spoken to the team, I understand that your appointment had been provisionally booked in for tomorrow afternoon, and was not yet confirmed to be going ahead. The appointment was cancelled as an offer had been accepted over the weekend and a holding deposit paid to secure the property. The team were in the process of calling through the proposed viewings to cancel these, when we received a call from you asking for confirmation, to which the team had advised that we would need to cancel the appointment due to the offer being accepted, providing over 24 hours notice of the cancellation. Apologies for any inconvenience caused. Many thanks, Sam
5/5
GoogleJust sold my property through Bourne Godalming and am really pleased I chose them. David and the team were exceptional. They really kept the pressure on to get this sale through efficiently and kept me updated with every step. Nothing was too much trouble and the team were proactive and professional, even letting me know in advance if someone was going to be out of the office for the day. Great service and worth every penny. Highly recommended.
5/5
GoogleDavid, Shane, Tilly and the team were absolutely fantastic with our house sale. We really would recommend them, the communication and organisation really was great, thanks for everything!
Thank you so so much Dan, wishing you all the very best.
5/5
GoogleShane, Tilly and the team in Godalming were absolutely amazing! Helped with a really quick turnaround and everything was spot on throughout!
Thank you Chris, we appreciate the review
5/5
GoogleBourne have been great all throughout the sale of my house!! Couldn’t recommend them enough - special thanks to Dave and Tilly!!!!!
Thank you so much Brooke, we really do appreciate your kind review. All the very best
5/5
Trustpilot5 star work
I a took flat through Bourne state agent In woking..all was good from beginning...till end... of the process,even we had a few issues in the flat..as I communicate with Mr fraser (manager)all fixed immediately ...I appreciate his work.best luck
Thank you for taking the time to leave a 5-star review, Reza. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
GoogleBourne estate agents were our first choice from the outset and we haven’t been disappointed. Rebekah and Harry answered all our questions and as first time renters there have been many. They guided us through the process and found us tenants in a timely manner.
Thank you Fiona for the review and kind words. It has been our pleasure dealing with you. Wishing you all the best - Harry Oliphant - Lettings Manager
5/5
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5/5
GoogleHarry has provided an excellent service, went the extra mile when I needed him. Very professional and a sensible price for ‘let only’ package.
Thank you for your kind review Zoe, we really appreciate it. Kind regards, Harry Oliphant - Lettings Manager Bourne Estate Agents Godalming
5/5
GoogleBy far the best estate agents we have ever come across! Made us feel our home was great, all staff very polite and helpful. Also upbeat at all times and kept to our requests for specific viewing times without a problem. They all seem so motivated and positive and not pushy! All the staff are great and David the manager has been fantastic. Really efficient - no waffling! He just gets it!
Thank you Rose, It has been a pleasure to work with you. We very much appreciate the kind review.
5/5
TrustpilotExcellent and professional dealings…
Excellent and professional dealings with promt service, a pleasure to deal with. Would and will be recommending.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
GoogleThe service I received at Bourne Estate Agents while searching for a home in was brilliant. Gareth was extremely professional, keeping me in the loop at all times, making sure everything ran as smoothly as possible from start to finish. I'd highly recommend Bourne Estate Agents.
Hi Catherine, Thank you so much for your kind words. It has been a pleasure to help you find your new home... we look forward to the day we give you the keys. Kind regards Gareth
5/5
GoogleRebekah was very helpful throughout the whole lettings process and responded quickly
Thank you so much Tommy we appreciate it
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bourne Estate Agents's Godalming office has 366 reviews across three platforms: 185 on Google, 75 on Facebook (across the whole business), 106 on Trustpilot (across the whole business).
Bourne Estate Agents Godalming is rated 4.7 out of 5 across all 366 reviews, and 4.8 out of 5 on Google from 185 reviews.
Bourne Estate Agents Godalming, 41 High Street, Godalming, GU7 1AU.
