Trusted Agent profile
★★★★★
353 reviews across 2 platforms
7a Worcester Street, Gloucester GL1 3AJ
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Surelet's Gloucester office at 7a Worcester Street is rated 4.5 out of 5 across 353 reviews on two platforms, including 215 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleI can’t recommend the Gloucester branch enough. Sarah is swift to respond and whilst in the middle of a refurb of my house, she has been organising contractors for me efficiently and at sensible prices.PositiveResponsiveness, Professionalism
5/5
Googleprovided great service
5/5
GoogleI have got a good experience from them.Mr.Tom was my staff member, responsible service. Thank you Team
5/5
GoogleDue to personal circumstances I was only with Sure Lettings Gloucester for a very short time, but I would not hesitate to use them in the future and recommend them. Jemma and Gwen were both super fast and efficient as well as reassuring and professional.
5/5
GoogleI rented a flat from Sure Gloucester for 18 months. They were very helpful in sorting the rental contract, repairs were dealt within 48 hours, and their staff are pleasant and professional to deal with. They do check in on rental properties every 4 months, which is more than you may be used to with a private landlord and my rent increased after 18 months, which is the landlord's prerogative. I gave notice on the tenancy as I moved out of the area, and leaving was smooth - viewings sorted out in one day, deposit returned in a timely fashion and helpful with outstanding issues. As a tenant, they offer good customer services and solved any issues I had quickly. Would rent from them again.PositiveResponsiveness, Professionalism
5/5
GoogleWhilst trying to find a property is stressful, Tom at Sure lettings made it the easiest process ever with amazing communication. I’d highly recommend and we would use them again in the future. Very happy tenants :)
Hi Holly, thank you for taking the time to leave a review. Glad that Tom could make the process easy and smooth for you
5/5
GoogleThank you to Rob and Sarah you guys made my life so easy in just a week I had received house keys job well done to you. You deserve 10 Starz.PositiveProfessionalism
5/5
GoogleThe service render by sure letting is Epic and they are very professional and offers the best service you can count on. My first house at Gloucester in 2022 was from them and my present house also from sure letting, My deep and sincere appreciation to TOM SMITH,
4/5
GoogleVery professional, excellent advice given which was most helpful, as we are first time Landlords. A special thank you to Nia for finding a suitable tenant very quickly and for making it all go smoothly. We would use SureLet again and recommend them.
5/5
FacebookBrilliant service and amazing communication. Nia has been so great and helpful. Highly recommended.
Thank you for the great review ??
5/5
GoogleThroughout the entire process of me and my partner getting our first place together, Director Tom was very helpful with great communication and recommendations for places for us. All other agents were very helpful and you can always count on them!
5/5
GoogleTom Smith is able to respond quickly to mails
5/5
FacebookI have lived at house for five years and any issues my property manager Sarah has sorted for me as soon as she possibly could. I have never had any problems with Surelet. I would thoroughly recommend them and Sarah as property manager. They are professional, friendly and nothing is too much trouble.
Thank you Darren, much appreciated
5/5
GoogleNia was a great agent to deal with, spoke to me on an informal and comfortable level, kept me informed and up to date and was very reassuring. Very good and very quick service, well impressed with her all round personal service
5/5
GoogleGreat service. It’s my first time letting out a property with SureLet and my house was rented in record time. Tom and Rob were quick to respond to all emails, professional and knowledgeable of the area. Thank you both.
5/5
FacebookAfter a stressful 2 months desperately searching for a house, Surelet have saved us with 3 weeks to go!! Can't thank Jemma enough for all her help! First class service & we've been treated far better than we were by some other agents, Thankyou!
5/5
FacebookI am all moved in now and Sure Lettings made the process both quick and smooth. Nia was very helpful and was always quick to respond if I had any questions. I would certainly recommend Sure Lettings to any prospective landlord or tenant.
5/5
FacebookGreat customer service,Nia is wonderful,a true asset to the company ??????????
Thanks for the great review Sarah ??
4/5
FacebookWe have always had excellent service from Surelet for our property and are very happy with the service they offer. We will certainly continue to use them in the future. The reason for only 4 stars is we sometimes find that new staff members don't always understand where Jakarta actually is and no we can't pop into the office.
Thank you for the review Erica.
5/5
GoogleVery Grateful to Surelet for a quick and smooth moving process even during lockdown. Tom has been fantastic, knowledgeable and helpful. Emails have been responded to promptly and all information given clearly. Will definitely use Surelet again.
5/5
GoogleReally friendly and professional. I have been with Surelet for almost two years now and cannot say a bad word about them. Thanks for everything. highly recommended, Steph is always really helpful keep up the good work First class.
1/5
GoogleI called to ask about one of their listed properties, when I asked about said property they told me the landlord doesn't accept children. Your advertisment online doesn't say say so because it will get removed because it is discriminatory. You are implicitly promoting discrimination by listing that property and when confronted I was told they will tell the landlord. They did not even follow up and offer something else or ask if I'd be interested in any other properties. Solid 1/5 from me.NegativeQuality, Professionalism
5/5
GoogleGreat experience with this company so far. The property manager (Sarah) has been so lovely and helpful with any issues we've had and is very quick with replying which is fantastic when you're wanting to get things sorted. She's also extremely friendly and easy to talk to, which has made things a whole lot easier when needing to ask for advice or help with anything. All in all, very happy so far. I hope to have this continue as we stay where we are.PositiveProfessionalism
4/5
FacebookSteph Gratton has been fabulous with dealing with me, even when i was a pregnant mess and crying about all sorts. I have contact quite often with her and she is always pleasent and happy to help xx
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Surelet's Gloucester office has 353 reviews across two platforms: 215 on Google, 138 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Surelet is rated 4.5 out of 5 across all 353 reviews, and 4.4 out of 5 on Google from 215 reviews, checked 9 October 2026.
Surelet, 7a Worcester Street, Gloucester GL1 3AJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.