Trusted Agent profile
★★★★★
164 reviews across 2 platforms
Unit C, The Barge Arm East, The Docks, Gloucester GL1 2DQ
Naylor Powell's Gloucester office at Unit C is rated 4.6 out of 5 across 164 reviews on two platforms, including 152 Google reviews rated 4.7. The 12 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleMaggy & Chris Gardner cannot speak more highly about the efficient, courteous, & professional way that Naylor Powell Estate Agents dealt with the sale of my late father's house in Gloucester. The staff were always polite & very helpful, & we were kept well informed about the progress of the sale at all times. We would have no hesitation in recommending this estate agent.
5/5
GoogleThe team at NP were professional, efficient and attentive throughout the process. My sale and purchase completed far quicker than I’d imagined. Having purchased and sold a few times before with different agents, this was by far the best experience I’ve had when dealing with estate agents and I’d have no issues in dealing with them again if I was to move. 10/10
Thank you so much for the positive review. It's been a pleasure working with yourselves and the family. We hope you settle in well to your new home. If you need our help again in the future we would be delighted to assist with your next move :)
5/5
GoogleAll of the staff are very polite, professional and personable. Nothing was too much of a problem for any of them. Olivia and Niamh gave excellent service and would do everything they could to get the purchase over the line. Thank you for helping me buy my first home!
Thank you very much for your kind review. We are pleased that we could be a big help in getting your first property through. All the best for the future!
5/5
GoogleVery happy with the friendly, informative and efficient service provided by Laurie, Olivia and Niamh. Very responsive to both emails and calls during both my daughters flat purchase and my house sale, would definitely recommend and will also use in our next house move.
Thank you for the kind and positive review. It was a pleasure to work with yourself and your daughter on the two properties. If you ever need our assistance in future we will be delighted to help :)
5/5
GoogleSo pleased we used Naylor Powell, the staff were friendly, informative and very supportive with our sale. The Property Portal was extremely useful and we would have no hesitation in recommending this company.
Thank you for the positive review and recommendation, we are pleased to hear you found the online Property Portal so useful. Wishing you the best for the future, the Naylor Powell Gloucester team.
5/5
GoogleNiamh gave quick responses and was great at managing the case between the two solicitors. She successfully pushed for a earlier completion than originally expected which I am very pleased about!! Made my life much less stressful as FTB
Thank you for great review. Great to see Niamh has helped to guide you through the sales process. We hope you are settled in your new home. If you need our help in the future we will be delighted to assist :)
5/5
GoogleMy partner and I chose to use NaylorPowell Estate Agents as we felt that their location would be good for potential buyers for our property, this turned out to be a great move, all of the staff were particularly helpful, friendly and efficient, all phone calls and queries were answered and dealt with swiftly, we were kept up to date and informed of progress constantly by our designated agent Scott Stephens. We would recommend them to anyone. Thanks everyone at NaylorPowell.
We are so pleased to hear you have had such a positive experience with the Gloucester Docks team. Thank you for taking the time to leave us a review and wish you all the best for the future.
5/5
GoogleProfessional and accessible. Helped us throughout the sale process, keeping us regularly updated and assisted when input or action required.
5/5
GoogleNaylor Powell liaised with us speedily and clearly on behalf of their vendors. This was particularly appreciated on 15 Feb (the day of sale itself) when we offered on the property after a first viewing. This standard of flexibility and proactive communication has been in evidence thereafter.
Thank you for the positive review. I am glad we have provided a great service to yourselves and glad we managed to guide the sale through as smoothly as possible. If you need our help in the future we will be delighted to assist :)
4/5
GoogleI'm still going through the process of selling my property & buying another, but thanks to Leah for all of her help, so far.
Thank you for the review. Best wishes Naylor Powell Gloucester Docks.
5/5
GoogleI had the pleasure of purchasing my first home through Naylor Powell and I couldn’t be happier with the experience. Niamh guided me through the entire process and was always extremely helpful and professional, ready to address any questions or concerns I had. Her prompt responses and welcoming demeanour made the journey smooth and stress-free, and also a lot quicker than I had expected. I’ve got nothing but good things to say about them and will definitely refer back to them in the future.
5/5
GoogleBrilliant team Very helpful, informative, nothing is to much of an ask We felt that they were very attentive and we were in great hands Throughout the whole moving process of not one sale but 2! Well done team and a huge thank you x
5/5
GoogleI had an excellent experience with the team in the Docks, who were incredibly helpful and knowledgeable when helping with a recent purchase. I highly recommend them to anyone looking for friendly and honest purchasing advice.
Thank you for the kind review. I hope we are able to work with you further in the future and assist with your house move. Ay assistance you may need do not hesitate to contact the team :)
5/5
GoogleOutstanding Team at Naylor Powell: We bought our Gloucester Docks flat very quickly through their Docks office about 10 years ago and since then they have consistently provided great support and referrals (e.g., for reliable contractors) to maintain it. We could not have asked for better help from Laurie Duckworth and his colleagues.
Thank you very much for the review. I am glad to hear you have been happy with the service we have provided and continue to provide for yourselves. We look forward to seeing you next time you are passing by
5/5
GoogleI have just sold my house through Naylor Powell. The process was a little drawn out due to issues with the chain but throughout, the staff have been really helpful, calm and diligent. They were in contact with me regularly and kept me updated with what was happening and the progress of the sale. I would definitely recommend them.
Thank you very much for the kind feedback. I am glad we finally got there in the end despite the chain issues and got this sale through to completion. If ever you need our help in the future the Naylor Powell team would be delighted to help :)
1/5
GoogleAbsolutely disgusting company run by utter clowns. Not one of them knows how to let properties. Once you start renting you get completely neglected, they do no repairs, the phone numbers they give you incase of emergency do not answer at all. How these people have a company is completely beyond me. AVOID AT ALL COSTS.
Good Afternoon, please contact james.birt@naylorpowell.com to confirm the tenancy details. We have no record of issues of this nature and, it is not possible to identify you from your profile.
5/5
GoogleReally great service from the team, very happy to recommend Grace, Laurie and Scott who looked after us really well. Our thanks to them.
On behalf of the Naylor Powell Gloucester team we would like to say thank you for your kind review and wish you all the best in your new home.
5/5
GoogleI could not recommend Naylor Powell highly enough. Leah is excellent (and tenacious). Superb service all round.
Helen, thank you so much for the positive review we hope you are enjoying your new home and please do not hesitate to touch base if we can help again in the future. Best wishes Naylor Powell, Gloucester Docks.
5/5
GoogleScott at the Docks Naylor Powell site was superb. He kept me informed and chased solicitors proactively! Scott also communicated frequently with me and I thought represented his team really well! Thanks - would recommend ! Becky
1/5
GoogleAbsolutely disgusting company run by utter clowns. Not one of them knows how to let properties. Once you start renting you get completely neglected, they do no repairs, the phone numbers they give you incase of emergency do not answer at all. How these people have a company is completely beyond me. AVOID AT ALL COSTS.
Good Afternoon, please contact james.birt@naylorpowell.com to confirm the tenancy details. We have no record of issues of this nature and, it is not possible to identify you from your profile.
1/5
TrustpilotWould rate 0 stars if I could
Would rate 0 stars if I could. Attempted to secure a letting them and, after being strung along for 2 weeks, I was told I was ineligible all due to an error in their computer systems.
5/5
GoogleRight from the appraisal of my home through managing all my questions throughout the entire sales process the team at Naylor Powell were wonderful. Great communication and always coming back quickly to any questions I had. Can’t recommend them enough. Thanks all.
Thank you for the kind and positive review. Has been a pleasure working with yourself on the sale of your property. If you need our help again in the future the team will be delighted to help
5/5
GoogleFriendly team, very good communication and always happy to answer any questions. Also special thanks to Callum 👍PositiveResponsiveness, Professionalism
Many thanks for the kind review. The Naylor Powell Gloucester team.
5/5
GoogleEven though the move fell through Callum was excellent professional polite and understanding would recommend dealing with Callum for letting enquires
Thank you for the positive review, Naylor Powell Gloucester.
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Naylor Powell's Gloucester office has 164 reviews across two platforms: 152 on Google, 12 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Naylor Powell is rated 4.6 out of 5 across all 164 reviews, and 4.7 out of 5 on Google from 152 reviews, checked 9 October 2026.
Naylor Powell, Unit C, The Barge Arm East, The Docks, Gloucester GL1 2DQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.