5/5
GoogleExcellent service, communication and professional throughout
Agent replied · 15 June 2024
Thank you for your review! We look forward to working with you again in the future.
Trusted Agent profile
Naylor Powell reviews
★★★★★
164 reviews across 2 platforms
Unit C, The Barge Arm East, The Docks, Gloucester GL1 2DQ
Naylor Powell's Gloucester office at Unit C is rated 4.6 out of 5 across 164 reviews on two platforms, including 152 Google reviews rated 4.7. The 12 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
Google1/5
GoogleThief's and incredibly unprofessional agency. They lied to us with several things and destroyed our reputation. Their lies cost us almost 2500£ and on the top we failed the reference's to move out from the property because they lied again. I do not recommend and please be aware with them.
5/5
GoogleThe team at Naylor Powell were very good in every way. Always responsive to telephone calls and emails and very friendly. An excellent service all round.PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for the kind review we are so pleased that we were able to help you secure a sale and we wish you all the best in your new home. Naylor Powell Gloucester Docks.
5/5
TrustpilotNaylor Powell Newent Sales One Word Excellent
I was one of those people that always wondered why you needed an estate agent, surely you can just do it yourself. For anyone else wondering….no you absolutely can’t!!!
5/5
GoogleGreat friendly and efficient service always
Agent replied · 15 June 2024
Thank you for the kind review and we look forward to working with you in the near future
5/5
GoogleFantastic service from the whole team, good communication throughout the process especially from Leah. Thanks for making our sale so efficient, would recommend
Agent replied · 15 June 2024
Thank you very much for your feedback, it is great to hear you would recommend Naylor Powell. Best wishes from Naylor Powell, Gloucester Docks.
5/5
GoogleA great estate agent who will always represent you in a professional, efficient and friendly manner. Cannot recommend highly enough!PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
David, thank you so much for the kind words it was a pleasure helping you secure your purchaser. We wish you all the best for the future. Best wishes Naylor Powell Gloucester Docks.
2/5
GoogleSome of the rental staff are not very though, lack attention to detail in their reports and inspection, and come across as quite rude. Sales team are very friendly and helpful though.
Agent replied · 15 June 2024
I am surprised to read this feedback and would be grateful if you could contact me to understand where you feel some of our team have not met your expectations. I can't identify you on our database as a buyer, tenant, vendor or landlord so am unsure exactly what our dealings have been with you. Please contact me james.birt@naylorpowell.com
5/5
GoogleI received excellent service from the staff at Naylor Powell at the Gloucester Docks branch when selling my property. They were efficient, friendly and knowledgeable, and I appreciated all their help and advice.
5/5
GoogleAlways very friendly and helpful, couldn't have asked for more
Agent replied · 15 June 2024
Thank you very much for the feedback. It has been a pleasure working with yourself and glad we have finally got this over the line for you :). Good luck with your move from all the team at Naylor Powell
5/5
GoogleUsed Kate and Callum for a second time now to a property let. Secured tenants swiftly at a strong rental value. Would recommend. 👍🏼PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for the kind review, we look forward to helping you again in the future. The Naylor Powell Gloucester team.
1/5
GoogleRude and entitled staff
Agent replied · 15 June 2024
This person has NOT been a client of Naylor Powell. There was a misunderstanding regarding use of a parking space behind our office in Cheltenham over 2 years ago. Despite lengthy apologies from us, this resulted in a colleague being unable to drive home after being deliberately blocked in overnight. This has nothing to do with Naylor Powell's service or how we conduct business. Unfortunately Google will not remove this review despite the fact it has nothing to do with the service we provide to clients.
5/5
GoogleWe were very pleased with the professional but friendly service from Naylor Powell. The team kept us informed at every stage of the sale process, from valuation, viewings, offers and conveyancing through to completion.
5/5
TrustpilotA great team of agents
A great team of agents. Very thorough and helpful in findings me a property to rent. Quick to respond & kept me informed throughout the process. Highly recommend!
4/5
GoogleLove a bit of property searching.
Agent replied · 15 June 2024
Mac, thank you for your positive review. We are glad to hear you enjoy the property search and that we are able to help. Best wishes Naylor Powell Gloucester Docks.
5/5
GoogleHelped out in a very difficult sale. Worked with us to achieve best sale price.
5/5
GoogleVery helpful in the property business
Agent replied · 15 June 2024
Thank you for the positive review, Naylor Powell Gloucester.
5/5
GooglePerfect teachers and super atmosphere
Agent replied · 15 June 2024
Thank you for the kind review, Naylor Powell Gloucester.
4/5
GooglePleasant and helpful staff
Agent replied · 15 June 2024
Thank you for the positive review, Naylor Powell Gloucester.
5/5
GoogleAmazing one of the easiest and best we've dealt with
5/5
TrustpilotProfessional
Professional, good communication.
1/5
GoogleRichard in 'sales' was very un-helpfull and care across extremely rude.
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you very much for the 5 star review :)
1/5
TrustpilotLIES LIES AND MORE LIES TO VUNERABLE PEOPLE
Dear People
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Naylor Powell
How many reviews does Naylor Powell have?
Naylor Powell's Gloucester office has 164 reviews across two platforms: 152 on Google, 12 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Naylor Powell's rating?
Naylor Powell is rated 4.6 out of 5 across all 164 reviews, and 4.7 out of 5 on Google from 152 reviews, checked 9 October 2026.
Where is Naylor Powell's Gloucester office?
Naylor Powell, Unit C, The Barge Arm East, The Docks, Gloucester GL1 2DQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.