Trusted Agent profile · Gloucester
★★★★★
523 reviews across 2 platforms
125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, GL2 0JQ
Farr & Farr Longlevens's office in Gloucester, at 125 Cheltenham Road, is rated 4.2 out of 5 across 523 reviews on two platforms, including 25 Google reviews rated 4.8.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
1/5
TrustpilotWe were repeatedly promised things by …
We were repeatedly promised things by the agent but as soon as we moved in (after first stressing us someone else was interested in the property) he pretended like what he has said never happened. Check the inventory report thuroughly as well as they had left things out. They use all the games in the book and make sure you get everything you are discussing in writing!
5/5
TrustpilotDOWNSIZING
I was given a very personal experience nothing was too much trouble and I felt Fiona and her colleagues did everything they could to help me purchase and settle into my new home .
5/5
TrustpilotA great team!
The Cheltenham team who look after our property are highly engaged, proactive & responsive. We live in Australia and they continue to do a great job in managing the tenancy of our UK home. A massive thanks in particular to Jennifer. We thoroughly enjoy working with you
5/5
TrustpilotI have been renting here in Cheltenham with support from Rebecca Hinchman
I have been renting here in Cheltenham since July 2022. During our settling in, exchange of contracts etc and managing any issues we had raised with the apartment Rebecca has provided us with full support through her quick responses and thoroughness in dealing with our requests. Best
5/5
TrustpilotSocket fuse tripping
Had a major electrical problem over the weekend and Jenny Powell in the Marlborough office got everything arranged very quickly - Elite Electrical came out within 2 hours and got everything up and running again very quickly especially as we weren’t sure what was causing the problem.
5/5
TrustpilotAppliance repair
Recently my washing machine tripped the whole flat’s electrics. First thing Monday morning an appliance specialist was sent to the house to have a look and resolved the problem. Petrina ensured the specialist visited promptly and followed up what would happen if it couldn’t be fixed.
5/5
TrustpilotI am very happy with Patryk as my…
I am very happy with Patryk as my property manager. He is very responsive and helps me getting things sorted with the landlord. Very good overall service.
1/5
TrustpilotNo hot water
Its been a week with no hot water in one of their rental properties and they are not doing anything about it!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotI have been dealing with Anca Ciobanu and have found her to be more than helpful
I have been dealing with Anca Ciobanu and have found her to be more than helpful. She really is top class and extremely professional.
5/5
TrustpilotProperty Manager - Nicole Drackett
We have been very impressed by Nicole's prompt communication and help with solving any enquiries we have had with repair issues. Always with a professional manner, thank you.
5/5
TrustpilotWe have just finished our 3 year…
We have just finished our 3 year tenancy with Hampton International (Salisbury) from day 1 it has been an easy and pleasant experience, any issues were dealt with by Angela, who was very professional and reliable, and would always reply back to us and keep us updated. If we had the opportunity we would definitely rent with Hampton Salisbury again
5/5
TrustpilotI haven’t met Melanie Hudson my…
I haven’t met Melanie Hudson my property manager personally but from my experience I can only say that she is a very competitive, efficient and I have the feeling that she really is looking after my property, giving me peace of mind.I trust her completely.
1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
5/5
GoogleCould not be happier with the efficient service and the attitude of everyone at Farr and Farr. Helped me sell my house and even found me a new one. Would definitely recommend.
5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
5/5
GoogleFriendly staff, efficient process and a real pleasure to do business with. I would highly recommend Farr and Farr to anybody selling or renting a property and regularly do just that.
1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
5/5
TrustpilotDavid Whiting a professional
David Whiting has always been efficient, respctful, and straightforward to deal with. Issues are dealt with in a professional manner.
4/5
TrustpilotI had Judy Palethorpe dealing both…
I had Judy Palethorpe dealing both sides of fence as tenant and landlord looking after me as property manager.I had a very good working relationship with her, she was helpful and always very pleasant. i am sad she has moved departments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Farr & Farr Longlevens's Gloucester office has 523 reviews across two platforms: 25 on Google, 498 on Trustpilot (across the whole business).
Farr & Farr Longlevens Gloucester is rated 4.2 out of 5 across all 523 reviews, and 4.8 out of 5 on Google from 25 reviews.
Farr & Farr Longlevens Gloucester, 125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, GL2 0JQ.
