Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotMy experience with Hampton Managing…
My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through.
Alison · 12 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met your expectations and appreciate the detailed comments you have provided regarding the handling of repairs and contractor management.
We recognise how frustrating it can be when repairs take longer than anticipated, particularly where specialist parts, contractor availability or landlord-appointed contractors can impact timescales. We also understand the importance of clear communication, regular updates and having greater certainty around repair progress and completion dates.
Your comments regarding communication, coordination and the management of repair timelines have been noted and will be shared with the relevant teams. Feedback such as yours is invaluable in helping us identify areas where we can improve the service we provide to our tenants.
We would welcome the opportunity to discuss your experience further and review the specific concerns you have raised. Please contact our Customer Care team at customercare@hamptons.co.uk, and we will be happy to investigate the matter in more detail.
★★★★★ 5/5
TrustpilotPatryk is our Property Manager
Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.
Chris · 24 May 2026
Agent replied · 23 June 2026
Thank you for your excellent review.
We are very grateful for your feedback and delighted to hear that you had a positive experience with our team. Receiving comments such as yours is always encouraging and serves as a great recognition of the hard work and dedication of our colleagues.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Thank you once again for your kind words.
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 23 June 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotThank you to Danish
Danish has been very efficient and reliable in managing matters during our tenancy. We recently had an issue in the apartment, and he immediately contacted the landlord and proposed a practical solution. Thanks to his sound judgment, the landlord accepted his suggestion without hesitation, and the problem was resolved within three days. He also follows up to ensure matters are properly resolved and has made the process straightforward for us as tenants. His support as a property manager has been much appreciated.
Ada · 22 December 2025
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 23 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotPatryk has been our property manager…
Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.
Dan · 27 May 2026
Agent replied · 23 June 2026
Thank you for taking the time to leave such positive feedback.
We are thrilled to hear that you were pleased with the service you received. Delivering excellent customer experiences is at the heart of what we do, so it is wonderful to know that our team met your expectations.
We truly appreciate your comments and will ensure they are shared with the colleagues involved.
Thank you again for your review and for placing your trust in Hamptons.
★★★★★ 5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
Richard · 13 April 2026
★★★★★ 4/5
TrustpilotI had a really great experience with Grace
I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.
N/A · 10 September 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Grace provided such a positive experience throughout your move. It's great to know that her friendly, professional and proactive approach helped make the process smooth and straightforward from the initial viewing right through to completion.
Hamptons takes great pride in delivering excellent customer service, and we are delighted to hear that Grace's support, communication and efficiency made such a positive difference.
Thank you again for your recommendation and for choosing Hamptons. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
Niki · 21 November 2025
★★★★★ 1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
Cameron · 18 July 2025
★★★★★ 4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
Tim · 12 March 2026
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
Mr · 22 March 2026
★★★★★ 5/5
TrustpilotProperty Well Managed
Constance , our Property Manager in the Horsham office, has been helpful, patient, efficient and professional. We are very grateful to her for orchestrating the various repairs and replacements that our property has needed. Thank you.
Sue · 13 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We are delighted to hear that Constance has been helpful, patient, efficient and professional throughout your tenancy.
Providing excellent customer service is something we strive for, and it is wonderful to know that Constance's support in coordinating the repairs and replacements at your property has made such a positive difference. I will ensure that your kind comments are passed on to her and to her manager, who will be pleased to hear of the impact she has had.
Thank you again for your feedback and for recognising Constance's hard work.
★★★★★ 4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
Wong · 8 April 2026
★★★★★ 5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Laman · 20 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave a review.
We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience.
We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition.
Thank you again for your comments and for choosing Hamptons.
★★★★★ 1/5
TrustpilotVery Poor Experience
We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!
Mark · 6 August 2024
★★★★★ 1/5
TrustpilotHolding on to our deposit money…
Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!
Jack · 29 December 2021
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 4/5
TrustpilotLeave it to Saima.
Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.
Bridie · 14 June 2024
★★★★★ 5/5
TrustpilotDanish Ashraf - Property Manager
Danish Ashraf is very helpful when I need things sorted as a Property Manager. He is also very friendly and assuring when getting things done.
HARRISON · 13 March 2026
★★★★★ 1/5
TrustpilotDanger to all solo women
Danger to all solo women. Sexually harass you take pictures of you in your room. Unprofessional and blame the client banning them worldwide with their lies. Give you food tell you it's not hot which burns your mouth. Ashford kent.
Sue · 17 March 2026
Agent replied · 20 March 2026
Thank you for taking the time to leave a review. Customer service is extremely important to us, so we’re naturally disappointed to read your feedback. However, it appears your review may have been intended for a hotel chain, which we are not. We are an estate agency and do not have any branches in Ashford, Kent
If your experience does relate to Hamptons estate agency, we would appreciate the opportunity to look into your concerns further. Please feel free to contact us at customercare@hamptons.co.uk
with your details so we can investigate
Thank you again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
