5/5
TrustpilotGreat Experience
Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.
Trusted Agent profile
Farr & Farr Longlevens reviews
★★★★★
523 reviews across 2 platforms
125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, Gloucester GL2 0JQ
Farr & Farr Longlevens's Gloucester office at 125 Cheltenham Road is rated 4.2 out of 5 across 523 reviews on two platforms, including 25 Google reviews rated 4.8. The 498 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible experience
Terrible experience. Please do not rent from Hampton International. There is no phone number to contact, you end up emailing back and forth. There referencing partner HOMELET are slow in obtaining references. Referees confirmed providing reference, all documents uploaded as requested, 7 days still unable to obtain key to the rented property. Please avoid at any cost. They act on behalf non resident Landlord in UK. They quick to get your deposit for rent, once obtained, you are left with emails contact only. No phone.
Agent replied · 22 October 2024
Thank you for your feedback and please accept our apologies you have experiencing difficulties. Please do contact customercare@hamptons.co.uk who will be more than happy to look into your experience further and assist you in moving matters forward. Thank you again.
5/5
TrustpilotSonsurae- the Best!
Sonsurae has been the very best managing agent since she took over managing my property in December 2023.! She is extremely efficient - quick to respond to email or phone calls, very clear with detail and information and prompt and appropriate follow up and action if and when required. Added to which she is charming and has the most delightful manner. A real pleasure to work with and I have every confidence in her managing the property on my behalf.
5/5
TrustpilotGot a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
Agent replied · 23 September 2026
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas. It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one. We wish you every happiness in your new home and thank you for recommending Hamptons.
5/5
GooglePurchased a property through Farr and Farr Longlevens, from the beginning they were very helpful and always quick to respond. Whenever the person who I was dealing with was on leave there was always someone else who had picked up right where they had left off. Even while having issues with solicitors, the estate agents did everything they could to help, I'm sure the purchase wouldn't have gone through if Farr and Farr hadn't been so helpful. Big Thanks to Kelly and the rest of the their team.
5/5
TrustpilotWe had such a fantastic experience with…
We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.
Agent replied · 23 September 2026
We are delighted to hear about your positive experience with Phillip and that he was able to support you throughout your property search. Finding a new home is an important decision, and it is fantastic to know that Phillip's professionalism, patience and genuine commitment to helping you made the process such a positive one. It is especially pleasing to hear that he took the time to answer your questions, arrange additional viewings and provide those extra touches that helped you feel informed and confident in your decision. Delivering excellent customer service is something we pride ourselves on, and your feedback demonstrates exactly the standard we strive to achieve. Thank you once again for your kind words. We will ensure that Phillip and the Rickmansworth team receive your feedback, and we wish you every happiness in your new home.
1/5
TrustpilotAvoid them at all costs
Moving in my rented apartment with this agency in Guildford was very problematic. It took ages for them to fix basic issues in the apartment, and they could not even produced a receipt for professional cleaning which was not clean after the renovation. I had to deal with many agents to be able to get things fixed (blinds, heater, electricals, etc.)Now that I have left the property, I have received a report where I am held responsible for the same issues caused by their suppliers, claiming a receipt for professional cleaning (that they did not provide) or claiming that a fan does not work that was in fact working. They even mentioned the fact that there were some plates left inadvertenly as damage to the apartment.I left the property in perfect conditions after having been there for only four months a half (I left due to the pandemic), even though I paid for more than six. I would not recommend this agency, not only because of their disorganization, their agressive tone but because of the amount of time I have had to spend in getting things done and now in trying to get my deposit back. It is so much stress that it is not worth it!
Agent replied · 22 October 2024
Thank you for leaving us a review. We are very sorry to hear that you are not satisfied with the service received. We understand as a conversion there were some snagging issues on move in, which were raised and resolved at the time. We can see the schedule of damages has not been sent to you yet, so we are unfortunately unsure where the costs you have suggested are coming from. There may be some confusion about the difference between the check out and schedule of damages, so we would advise you speak to your property manager who will be more than happy to assist. We can see that the team are waiting on the landlords approval before sending the suggested costs to you and have been following all our normal protocols. The check in and check out are carried out by an independent clerk, however should you have any concerns with the report please do let the branch know, and they will raise it to the inventory company directly. We apologise again that it has been necessary for you leave a review, but we do hope the above has provided some clarity and the team are able to bring this matter to a close for you. We can see you have been provided our customer care details by our Twitter team, but for transparency they can be contacted by customercare@hamptons-int.com.
5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
5/5
TrustpilotService way above expectations
I bought a house using the Marlow office. My main contact was Stuart Miles who I would recommend to anybody. He was proactive, professional, polite and throughout the process which had its challenges, but Stuart was always calm and looked for solutions. It didn't end there as, once the deal was done he came around with the office hoover on the day I moved in as mine was broken. He even did the hoovering for me.Top class service and refreshing to be able to write such a positive review over a house move that can be fraught with stress.
Agent replied · 22 October 2024
Thank you for leaving us a review. It is fantastic to receive such wonderful feedback about Stuart and our Marlow team, and in particular, it is great to hear you feel the service was to a high standard and the team made the process as stress free as possible. Thank you again for your feedback, we look forward to sharing your review with the Marlow office.
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Agent replied · 23 June 2026
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Agent replied · 22 October 2024
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
5/5
GoogleI found Farr and Farr to be lovely to deal with. Everyone I dealt with was so nice and helpful especially Julian who initially showed the property, and the second viewing. He was very professional and friendly but also had lots of advice on how to proceed. I felt in a safe pair of hands. Thanks to Farr and Farr. And thank you for the welcome hamper, such a lovely touch
5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Agent replied · 23 September 2026
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Agent replied · 23 September 2026
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Agent replied · 23 September 2026
Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.
1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotScamming People
Please be very careful when renting any properties from this estate agents, they are refusing to release our "damage deposit" as they are saying the landlord is refusing this and issued us with invalid points. We are a well accredited company it is colleagues who were staying there and paid on time every month, had our own cleaner etc and they are claiming it was left untidy, things broken even though the check out report has not stated any of this and the check out report was left in better condition than when we checked in. The property in question is 28 Gilbert House Wandsworth. Either the landlord they are working with is trying to scam people or they are either way it will be going to court and they will lose out.
5/5
TrustpilotA massive thank you to Josh in the Stanmore branch!
Josh was incredible, a real gem! The stressful process of buying was made so much easier with Josh who was consistent in attention to detail, always at the end of the phone for queries. It is rare to find someone who is so personable and has such genuine enthusiasm for selling a property! Thank you for all your hard work to make the purchase happen for us!
5/5
TrustpilotProperty Let
Mandy D’Orta is extremely professional and efficient dealing with any issues which have arisen with my property. The communication with updates and when things have been resolved is to a high standard and I’m very impressed with the service Mandy and the rest of her team have given me with my property let so far. I wholeheartedly recommend them to any future or current landlord or tenant!
5/5
TrustpilotI would like to add more than 5 stars…
I would like to add more than 5 stars for Hanna Hornstein, a kind person is always available. With Hanna if I have a problem with my apartment, she always manages to solve it and find the solution. I've never met people like that and I'm happy for that it's right to write it. Thanks Hanna for everything
5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Farr & Farr Longlevens
How many reviews does Farr & Farr Longlevens have?
Farr & Farr Longlevens's Gloucester office has 523 reviews across two platforms: 25 on Google, 498 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Farr & Farr Longlevens's rating?
Farr & Farr Longlevens is rated 4.2 out of 5 across all 523 reviews, and 4.8 out of 5 on Google from 25 reviews, checked 9 October 2026.
Where is Farr & Farr Longlevens's Gloucester office?
Farr & Farr Longlevens, 125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, Gloucester GL2 0JQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.