Trusted Agent profile · Gloucester
★★★★★
531 reviews across 2 platforms
125 Cheltenham Road, Longlevens, Gloucester, GL2 0JQ, GL2 0JQ
Farr & Farr Longlevens's office in Gloucester, at 125 Cheltenham Road, is rated 4.2 out of 5 across 531 reviews on two platforms, including 25 Google reviews rated 4.8.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleDanielle of their after sales team is brilliant. F&F weren't our agents but that didn't stop Danielle who was doing after sales for our purchase and kept us, our solicitors and our estate agents updated and helped tremendously in managing multiple parties on a very tight deadline.
Thank you for the review Reuben, great to know we helped the process along!
1/5
TrustpilotPredatory Behaviour
Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
4/5
TrustpilotAbove and beyond our expectations
We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.
3/5
TrustpilotMisleading Estate Agent - Amersham.
I am angered how this firm do not service property before placing on the market - If they did - they need to do better. Reason - 2x in one year my brother has fallen from one of their properties / injured their self. Flat - top to bottom with no balcony barriers & Staircase - broken with no degree of checking stairs Both should be reviewed before placing on the market.Both properties are still on the market even with issues. - If you need to contact us - Units 1-7 PO6 1EFBE AWARE - This Estate Agent Is Misleading / Faulty.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDanish is very helpful and sorted our…
Danish is very helpful and sorted our issue quickly.
5/5
TrustpilotHanptons Islington are a great letting…
Hanptons Islington are a great letting agency. I have consistently dealt with George for almost 20 years. Together with Victoria they are a pleasure to deal with. They evoque trust, the opposite of some local estate agents. Rare to say this about an estate agent. Try them!
5/5
TrustpilotGreat experience
Jason was excellent to work with - reliable, organised, honest - key attributes that I hadn’t experienced before with London estate agents who were always quite the opposite. Jason followed up promptly and always kept us updated throughout the process. Jason worked tirelessly to help us complete before our Christmas deadline and went above and beyond for us. Thank you for all that you did. We are thrilled to be out of london and in our lovely new home in the country!
5/5
GoogleIf you are looking for a highly professional estate agent who listens, provides expert advice and is a true partner, Farr & Farr is the company for you. From the start, I was impressed by their knowledge of the local market and their understanding of the sale. They were efficient and incredibly helpful during a difficult period selling my mum's house. Special shout out to the wonderful Kelly Dymond - your calm, thoughtful guidance was priceless. When are you opening a Farr & Farr in London? All the best in the future - you deserve it.
5/5
TrustpilotSarah Golder has been fantastic in…
Sarah Golder has been fantastic in resolving a sensitive deposit dispute. She has kept us informed, advised and looked after throughout and has been professional and personable at every step. We are ver grateful to Sarah and have full confidence going forward, knowing that she and her team are so diligent on behalf of their clients
5/5
TrustpilotExceptional service
Our property manager, Lucy, is a pleasure to deal with. We have had a few issues recently with heating etc and Lucy has been extremely competent and helpful every time we need to get in touch. The issues are dealt with promptly and efficiently and it makes our lives so much easier to know we have such a friendly, approachable person looking after our needs.
1/5
TrustpilotBad for tenants / perfect for landlords
They would defend or turn a blind eye for their client-landlords even if they are being unfair to the tenants. Customer is king with them so be aware if you are using them to rent a place.Five stars if you are a landlord reading this! Best estate agent for exploiting tenants!
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
1/5
TrustpilotTheir agents stood me up
Their agents stood me up. Called two days before the appointment to change it, and then they didn't show.What a shame.I suspect this was because I had a chat with their mortgage broker that day, who explained my mortgage capacity wasn't that high considering my salary... They could have just told me they weren't interested in pursuing me as a customer instead of not showing up at all.What I didn't mention to the mortgage broker is that I own over 10 properties in 3 countries and have enough cash to finance purchases up to 1M.Thank you
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotMillie and Clapham
Millie and the team in the Clapham Office have been a huge support through selling my home. Their advice and marketing was superb; Millie kept me calm if there were any problems along the way. She was wonderful, positive and a pleasure to work with. She ensured I was updated regularly until we completed. Thank you
5/5
TrustpilotBath property management
Melanie has been looking after management of our house in Bath since the start of the year. She deals with any issues as they arise, efficiently and smoothly, keeping me in the loop as and when needed. She has made the whole process hassle free for us, and I have comfort knowing that the management is in safe hands. It's a great service, thanks Melanie.
5/5
TrustpilotException service
Daniel Johnson @hamptons Harpenden has always been diligent and follows up with me on anything I raise. Exceptional service and really polite while a very patient person. I am very grateful and very thankful that he manages the property. Thank you Daniel.
5/5
TrustpilotKellie Williams has been managing my…
Kellie Williams has been managing my property for the past year and at all times is professional and efficient. She is always quick to respond to queries and uses initiative when required. I’m lucky to have her managing my property. Thank you Kellie.
1/5
TrustpilotAvoid to use Hampton as a tenant or landlord
The worse Letting agency that I have used in UK. When I make my offer and we have agreed for the price with confirmation email from them, they have informed after 5 days that they had better offer, they never remove from advertisement. According my tenancy they never fix the heating problem in the flat and they said me to buy a heater. Before the check out they advice me to use their own professional cleaning charging me £265 for one studio (after a research on online it's only £130). and at the end they try to charge me for FWT and when I informed them that I will send for dispute they increased the amount. Avoid to use this agent.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotNOT RECOMMENDED
NOT RECOMMENDED. These people will charge you a fortune in management fees for absolutely nothing. I have had to do all the emailing and sorting out from overseas despite paying for a full management service. I have complained but been ignored. I have asked for my complaint to go into the formal complaints procedure but I am still ignored. Classic attitude of companies these days. They just ignore your complaint. No customer service at all.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotI would leave zero stars if I could
I would leave zero stars if I could. Had my property on the market for 8 weeks with them, 3 of which were over the summer holiday. They undervalued initially then asked me twice to reduce the price despite an identical house selling for £75k more than they had valued mine at. Did nothing to pro actively market and seemed interested only in the commission they wanted to make. Then sent me an email telling me as I would not reduce the price any further they were withdrawing their services. Just abhorrent behaviour. DO NOT USE.
5/5
TrustpilotMy property manager Max is very efficient
My property manager Max is very efficient and promptly resolves any issues I might have. Old properties come with their share of problems, but I’ve always had the issues raised on the app resolved quickly.
5/5
TrustpilotGreat service from Cheltenham PM Hub
We moved into a house which had quite a few challenges. Thanks to the helpful, professional and friendly team at the Cheltenham PM Hub, especially Jennifer Powell, these challenges have been addressed and we can now enjoy our lovely new home. Thank you Jenny and your team for all the help. We truly appreciate it.
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